So far so good. Customer support is great, I received a response almost immediately. Happy with the Xero integration, it is seamless. If you are doing it first time, the WEB UX could have more guid... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The Penfold came as an emergency solution for us, who instantly understood our needs and provided all the necessary information. We were guided over the course of the process with patience and care, a... Voir plus
L'entreprise a répondu
It can take a long time to get answers on the automated chat, and the 'Pension speak' can get a bit confusing. However when you do get to speak to a real person they are very helpful .
My employer recently moved over to Penfold as our pension provider. After a few issues, not of Penfold's making, my pension pot from Royal London was successfully transferred. Penfold have been incr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fonds de pension
- aussi dans
- Bureau de retraite
- Conseil en investissement
- Fournisseur de pension de retraite
- Institution financière
À propos de Penfold
Écrit par l'entreprise
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Coordonnées de contact
The Ministry, 79-81 Borough Rd, SE1 1DN, London, Royaume-Uni
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Penfold
Hello Patrick,
Thank you for your lovely feedback! It's fantastic to hear you've had a positive experience with Penfold and that you see us as a reliable pension company.
Thank you for taking the time to leave us a review.
Best,
Penfold
Customer service was great
Customer service was great, kept me informed of proceedings and instructed me what to do,
30 juillet 2026
Réponse de Penfold
Hello Allison,
Thank you for your fantastic review! We're thrilled to hear our team provided clear guidance and kept you informed every step of the way.
We really appreciate your kind words and your support.
Best,
Penfold
Trying to promote pension pot by giving…
Trying to promote pension pot by giving positive ideas.
16 juillet 2026
Réponse de Penfold
Hello there,
Thank you for your review. We're glad to hear you've found our guidance on growing your pension pot encouraging.
We appreciate your feedback and are always looking for ways to improve our customers experience.
Best,
Penfold
Penfold have been fantastic
Penfold have been fantastic, questions asked and a quick responce, very friendly and informative would highly recommend
14 juillet 2026
Réponse de Penfold
Hello Denise,
Thank you for taking the time to leave such a kind review. We're so pleased to hear you've had a great experience with our team and that you found our support both friendly and helpful.
We truly appreciate your recommendation!
Best,
Penfold
Very quick response gave me the simple…
Very quick response gave me the simple instructions I required regarding my pension enquiry, a pleasure to deal with
29 juillet 2026
Avis spontané
Réponse de Penfold
Hello Phil,
Thank you for taking the time to leave such a kind review. We're so pleased to hear your pension enquiry was resolved quickly and that our team made the process straightforward.
Thank you for your support!
Best,
Penfold
I cannot fault Penfold Pension at all
I cannot fault Penfold Pension at all. Joining the scheme was quick and straightforward, and using their mobile app made tracking my pension pot a breeze—everything is clearly laid out and very user-friendly. Whenever I had a query, the staff were polite, knowledgeable, and efficient. Withdrawing my money at the end of the journey was just as smooth and hassle-free as the onboarding. Fantastic service from start to finish!"
27 juillet 2026
Avis spontané
Réponse de Penfold
Hello Alison,
Thank you for your lovely feedback! It's fantastic to hear that you've found the entire Penfold experience straightforward, from signing up and tracking your pension through the app to receiving support from our team.
We're delighted everything went smoothly throughout your journey with us!
Best,
Penfold
VERY GOOD AND UNDERSTANDING THE WAY…
VERY GOOD AND UNDERSTANDING THE WAY THEY SHOW YOUR ACCOUNT DETAILS.
12 juillet 2026
Réponse de Penfold
Hello Oluwa,
Thank you for your lovely feedback! It's fantastic to hear that you find your account clear and easy to follow.
We appreciate you taking the time to leave us a review.
Best,
Penfold
We had some issues to start with but…
We had some issues to start with but ironed them out , the communication was a bit slow but we got there in the end, overall a good experience. Thanks
27 juillet 2026
Avis spontané
Réponse de Penfold
Hello Stephen,
Thank you for your review. We're pleased we were able to get everything sorted for you, even though it took a little time.
Thank you for your patience and for taking the time to leave a review.
Best,
Penfold
Updating my personal details
Had an immediate response from AI followed by another email from Arina who provided excellent service. She responded swiftly to my employer’s request and resolved the issue efficiently. Thank you for your help.
23 juillet 2026
Avis spontané
Réponse de Penfold
Hello there,
Thank you for your lovely feedback! It's fantastic to hear our AI assistant was able to help straight away and that Arina provided such excellent support in resolving the issue.
We'll make sure your kind words are shared with Arina.
Best,
Penfold
So easy to use
So easy to use, up 33% on my ROI and their customer service is brilliant. Bravo
9 juin 2026
Réponse de Penfold
Hello Mick,
Thank you for taking the time to leave such a kind review. We're so pleased to hear you've had a great experience using Penfold and that our customer service has been there to support you.
We'll be sure to share your lovely feedback with the team.
Best,
Penfold
Very responsive and efficient customer…
Very responsive and efficient customer service especially when transferring pensions pods.
26 juillet 2026
Avis spontané
Réponse de Penfold
Hello Zulfiya,
Thank you for taking the time to leave such a kind review. It's great to hear our team provided responsive and efficient support throughout your pension transfers.
We'll be sure to share your lovely feedback with the team.
Best,
Penfold
Very easy to set up and manage account
Very easy to set up and manage account. Clear to understand with excellent communication. A great company!
24 juillet 2026
Réponse de Penfold
Hello Denise,
Thank you for your lovely feedback! It's fantastic to hear you've found Penfold easy to use and that our communication has made managing your pension straightforward.
Thank you for your support!
Best,
Penfold
Finally the job is done.
Finally the job is done.
Leading upto it was tough.
But escalations were taken as opportunities, and the result was acheived in 6 months.
22 juillet 2026
Réponse de Penfold
Hello there,
Thank you for your review. We're pleased we were able to reach a resolution, and we appreciate your patience throughout the process.
We'll also ensure your feedback is shared with the relevant team as we continue working to improve our service.
Best,
Penfold
Natasha at Penfold was extremely…
Natasha at Penfold was extremely helpful with all my questions and helped my understanding with my portfolio! Big thanks!!!
23 juillet 2026
Avis spontané
Réponse de Penfold
Hello Samia,
Thank you for your wonderful review! We're delighted to hear Natasha was able to answer your questions and help you better understand your portfolio.
We'll be sure to pass your kind words on to Natasha. Thank you for your support!
Best,
Penfold
Passed from one person to another and…
Passed from one person to another and took 4 months to get a result!
20 juillet 2026
Réponse de Penfold
Hello Pamela,
We're sorry to hear your experience wasn't a positive one. This isn't the level of service we aim to provide, and we appreciate you taking the time to share your feedback.
We'll ensure your feedback is passed on to the relevant team as we continue working to improve our customer experience.
Best,
Penfold
I have Always love Penfold and the help…
I have Always love Penfold and the help they provided even the IA bot does bridge a gap when there isn't a human person to help or is out of hours. once again well done Penfold.
20 juillet 2026
Réponse de Penfold
Hello Christiana,
Thank you so much for your wonderful feedback!
We're delighted to hear you've had such a positive experience with Penfold and that both our team and virtual assistant have been helpful whenever you've needed support.
Your kind words mean a lot to us. Thank you for your continued support!
Best,
Penfold
Always kept up today with what is…
Always kept up today with what is happening with my pension
21 juillet 2026
Réponse de Penfold
Hello Thomas,
Thank you for taking the time to leave a review. We're pleased to hear you've been kept informed about your pension and appreciate your kind feedback.
Best,
Penfold
Réponse de Penfold
Hello there,
Thank you for your kind review! We're delighted to hear you had a very positive experience with Penfold.
Best,
Penfold
Réponse de Penfold
Hello Paula,
Thank you for sharing your feedback. We're sorry to hear about your experience and appreciate you bringing this to our attention.
A member of our team will reach out to provide support, and we'll ensure your feedback is shared with the relevant team.
Best,
Penfold
Great all round
Good pension, great app and customer service is amazing
20 juillet 2026
Avis spontané
Réponse de Penfold
Hello Katie,
Thank you for taking the time to leave such a kind review.
We're so pleased to hear you've had a great experience with both the app and our customer service team.
We'll be sure to share your kind words with the team.
Best,
Penfold
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.