Glasgocabs Avis 

My husband booked a taxi on Saturday morning to come early evening. No show. Called and was told they were still trying to assign driver. We ended up missing our table booking and meeting our friends. All was said was ‘Sorry about that pal’ if booking is made in advance should be honoured. Used firm many times previously. Big let down.

I am new to the area and have only used the Glas go cabs once about two weeks ago
then on saturday the 15/03/26 i wake up to three missed calls from the the company
so i ignored it thinking it was a cold caller then i see 50 pounds taken of my card and someone has used my account and paid for three taxi trips on my card now at first i checked and made sure it wasn't any of my friends by accident and it definitely wasn't

so i call customer services and all the lady says is that its my fault as i let someone on my app and i know for a fact i haven't shared my details with any one and she had no care at all just said i need to delete the app there is nothing we can do
not even a sorry
or a we will look into this
or any indicator of concern

I'm furious
I've had my account basically hacked in to and they haven't got a care in the world what's the point in customer service when they don't help

will never use this company again !!

watch out for what details you put on your app as its clearly not safe and they will just share your details to people

I got a cab from the drum shettleston Rd to torphin crescent it was 4.60 till the cab stopped it suddenly became 5.70 he got no tip but you lot are losing coustom . Time was 10 47 pm so no after hours charges . I think we need to start a petition in to glasgow cabs about there drivers and charges and who they employ . Glasgow cabs seem to think the have a licence to cheat . Why have the never been questioned in Scottish parliament about the internal operations and who owns it a d how there business is run

Also on top of their terrible drivers. I left my phone in the back of one of their cabs, even had find my phone on and could see exactly where it was but apparently they checked and they didn't have it. I literally lost it in their taxi and they lied and stole it. Absolutely awful company, do not use. Ever.

Zero if possible.
Your app stated that the vehicle would arrive in 3 minutes. Given that I was working to a tight connection for the airport bus, I relied on that representation and chose to book a taxi rather than immediately take the bus into town.
The vehicle did not arrive in 3 minutes. It took almost 10 minutes. That discrepancy is not minor — it is materially misleading when a passenger is making a time-critical decision. As a direct consequence of that delay, I missed the airport bus I had intended to catch.
While I was on the bus into town, your office called me. When I attempted to explain the situation, I was cut off mid-sentence. I was then contacted again and informed that I was being charged.
To summarise:
The arrival time displayed in your app was significantly inaccurate.
I relied on that information to my detriment.
The delay caused me to miss my airport connection.
I was prevented from properly discussing the matter due to being disconnected.
Despite this, I was charged.

Have always use this service but no more. I was out with a few friends playing snooker and as one of our friend is disabled he decided he wanted to go home. You sent the taxi to the wrong location. Then went on to blame us. That ok with me, what is not, is being sworn at by the guy on the other end of the phone. Very amateur. I will now be using ubar.

Never an issue until just now.

Pre booked with just over a hour notice, no assigned driver and un-empathetic customer service staff claiming bookings aren’t a guarantee? What’s the point then?
How long does it take to find an available driver and/or at least notify the customer within a reasonable timeframe?!

Eventually had to quickly cancel in a panic and instead book with Uber, paying more, but which showed up practically instantly, though still late to an airport transfer.

I’m especially unhappy with the customer service’s response, so I would no longer recommend, unless time and/or being late is not an issue.

Rip off meter started soon as i sat in with 10.80 from Glasgow airport more dearer than uber first wnd last mistake

Absolutely crap service and getting worse.
I reserved a taxi 24hrs in advance and added a note to say pick up at 130pm was crucial , so I could catch a train.
They didn’t start looking for a driver until 135pm. I kept calling them and they would say “next car will be yours “.
My train was at 232pm .. taxi never came.
I missed my train. No apology.
They don’t care for their customers at all.

NEVER AGAIN! I do not recommend or do they deserve one star. Female travelling alone and pre-booked. Left standing out in cold for well over 30 mins and ended up having to book an Uber!! First taxi was late and had to call. Second was for an event which I booked and didn’t turn up 30 mins later kept calling and the driver did not answer from the app. Called the office they told me one would be there soon despite being pre booked which you would expect to be at that time, still nothing so eventually called an uber who was there in 4 mins. Absolutely furious ended up late for my event and missed pre drinks. So after that emailed office and asked for a refund guess what - emails bounced back no legitimate business runs like this!

What a sh1 t company this is.
Used to be good.
But not any more.
AVERAGING a score of 1.4 shoud tell you andGlasgow Council, this company to be shelved.
I've deleted the App in favour of Z cars.
My grandson has had an awful experience with them.
Ditch them and go elsewhere

If you need to be anywhere book miles in advance with this company! Late 2 days in a row. Waiting anywhere between 35 minutes to well over an hour is the norm it seems. One driver didn't even give me time to get downstairs before he left and marked me as a no show. Ridiculous service for the amount they charge

Terrible experience, not for the first time. I was at Glasgow Central but decided to get a taxi instead of waiting 15 mins for next train home, as the app showed '1min pick up'.

Booked it. Took 7 mins to find a driver and when it did, he was 16 mins away - so I'd be as well getting the train. The driver phoned me to say he'd be a while and asked where I was going (how can he not know). I said I couldn't wait 16 mins as I'd already been waiting and thought I could make the train instead. Asked him to cancel as I couldn't wait.

21 mins after I made the booking the app sent a notification that a 'driver had been found' and he was only 8 mins away. So 29 mins in total to get a driver in the city centre.

As I'd already left I assumed it was a mistake, hit cancel and was charged a £5 fee.

Phoned the office, explained the driver had called me and had cancelled the job when I asked. The guy on the phone denied I'd been called. Said I did it and wouldn't acknowledge that I'd spoken to a driver who should have cancelled because he was unable to pick me up in time.

I was told only management could issue a refund and they're only available 9-5 Monday to Friday. I said that's just their policy, it's not like it's impossible to do but he wasn't willing to help.

The bit that's wound me up is his denial a driver called me even though I've got a screenshot of the call log.

It's a scam. They let you book, no one shows up and then they collect a fee for doing nothing. I wouldn't be surprised if the 'driver' who called me to say he was too far away was sitting in the same office.

Pre-booked my ride in advice as had to arrive at the venue by a specific time, and wanted to plan ahead. The booking time passes and they are still assigning a driver, booked with uber and got a ride immediately.

Booked a taxi at 12.22 pm yesterday to take across the city where i spend time with an elderly relative and have been using this company regularly for years to do this trip. I use the app and pay by card on the app.

I checked my bank statement for another matter later only to find £5 pending on my card along with another payment for my taxi journey. I called the taxi company who told me that I had booked 2 taxis at exactly the same time, one to my usual destination and another from an address I've never been at back to my home address. I said I hadn't booked 2 taxis as I was only travelling myself.

In short the advisor hung up on me in mid sentence when I was asking her who to raise this with because it's certainly not me booking 2 taxies for myself from different destinations at the same time.

Extremely disappointed at the service and after years of being with this company and it's predecessor, I am now switching to uber. This is theft. They took an extra charge for them cancelling a journey I did not order a cab for, then hung up when we were having a civil calm conversation. I don't think I can let this go even though most of the drivers are great, the woman answering the phone is incompetent and rude.

Ordered a taxi at 9:15 yesterday morning to get picked up at 17:00 that afternoon. All confirmed with a booking number. When it didn't turn up I phoned as was told that they didn't know when one would arrive- the lady had incredibly bad manners & lacked basic customer service. I contacted Uber and had a taxi in 5 minutes.

I'm done with GlasGo cars.

Their estimates are always slightly cheaper than Uber, but miraculously always jump up by ~£2 every time when it comes to paying

Also, their drivers are rude and unfriendly - the opposite of Uber drivers. I believe this is likely as there is zero accountability for GlasGo cars, while Uber drivers have to work hard to keep their ratings up.

Absolutely disgusted with how unprofessional this comapany is. I ordered a cab for me and my partner ) for 14:45 Saturday 16th August. He had a brithday gift to use at Celtic Park and we had to be there for 15.30. (A 20minute journey) The app continued to show he was 2 mins away, then it would change to 18 mins, then various other times, he was so obviously lost, I spoke to the operator about 15:00 he said he was 1 min away, it was a constant nightmare and we were afraid we were not going to make it and lose his birthday gift. I managed to get through to the driver, who told me he would be there in 2 mins, 15 mins later, I phoned him, several times, he kept hanging up on me, eventually he said his sat nav didn't work. We eventually had to take the car which totally put a damper on, which was meant to be a fun day. My partner was looking to forward to having a beer, which then couldn't happen cause we had to take our car. If the driver had been honest and admitted to being lost I could have directed him from wherever he was was. The totally unprofessional and the most frustrating part was because he kept lying and saying he would be there, which was keeping us even more late. I wont be using that company again, and I certainly wont be recommending them. If they want their company to be successful, I suggest they employ people who have a good knowledge of Glasgow and supply them with SAtNav that works. Perhaps carry a map if their SatNav fails!

Taxis were used for convince. Not with Glasgow cabs. Average waiting time 40 mins. This new system clearly isnt working. Late for work again!!! Will get the bus from now on. Much cheaper and more likely to be on time.

Ordered a taxi the taxi parked round the corner from my house I phoned the company they told me where my taxi was I got to the taxi to find out they had cancelled my day and only pay half my money back into my account making out I cancelled it