Edit: Customer services called me explaining that they had contacted the supplier who confirmed it was a labelling error. They said all the other tops state 95% cotton as reflected accurately on the... Voir plus
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Lisez les avis des autres
Really lovely staff in store and lots of lovely items. But such a shame that socks can't be returned for hygiene reasons despite being in a sealed pack which literally prevents anyone from trying... Voir plus
The two women working at the store made our visit completely amazing. They welcomed us in and introduced us to how the store works. They listened and observed the pieces we were pulling and then sugge... Voir plus
L'entreprise a répondu
I’m a huge fan of fun knitwear and Glassworks has the perfect balance of fun and neutral colour ways as well as good quality knits! Definitely a favourite of mine if I want to treat myself to some new... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Glassworks is a London-born fashion brand that offers a unique mix of leading trends and great basics all with a twist. Everything is designed to be good quality - not short-lived, throw away fashion. We also produce all collections in limited edition runs - read: you won’t see what you’re wearing on everyone else. We drop new collections every Tuesday/Wednesday so there’s always something new and our limited runs allow us to keep offering fresh designs without piling up end of season waste. Win-win.
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312 avis
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Cardigan hasn't arrived and zero communication from Glassworks
**Update - Glassworks got back to me and refunded the cardigan**
I ordered a cardigan as a gift on the 25th November. It got dispatched the next day via Royalmail. On the day it got an email saying it was due for delivery, I got an email saying it 'it was being returned to sender'. I tried to contact Glassworks via their online form to understand what had happened, no one got back to me. I tried again a few days later, and still nothing. I don't know what is going on, I haven't been refunded the cardigan if it has been returned to Glassworks and even though I attempted to contact them twice, I have heard nothing! Very unprofessional
25 novembre 2024
Avis spontané
Réponse de Glassworks London
Hi Harriet,
Thank you for taking the time to share your feedback. I’m sorry to hear about your experience and want to sincerely apologize for the confusion on not getting any response as we have been replying to your emails last December 3 and December 5. It was sent to your Gmail address.
Could you kindly check your inbox or spam folder for this pls? In regard to this order being returned to us, we haven't received any updates from Royal Mail, the reason why we opened an investigation with them last December 6th. Pls note we are working hard on making a daily follow-up with the courier so we can further update you as well. We're quite confused as well as the last tracking says this was refused and hence returned to sender.
Once again, we're sorry to hear about any issues with this order. We truly appreciate your patience and understanding. Please look out for a follow-up email from our Customer Service team regarding this matter.
Thank you again for bringing this to our attention—we’re here to help and will do our utmost to make this right.
All the best,
GWL x
Great socks!
24 novembre 2024
Réponse de Glassworks London
Hi Alice,
Thank you for taking the time to leave us a good review. Thank you for the love and shout-out. So happy to hear you love the socks! Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
Please don't hesitate to reach out if you need anything else; we're always happy to help. Feel free to browse our website, or visit us in-store for new weekly arrivals! Looking forward to seeing you around again soon!
All the best,
Christina
GWx
I bought the khaki classic…
I bought the khaki classic double-breasted trench coat earlier this year, it’s a beautiful expensive coat £195 and by this autumn, less than 6 months later it has huge colour fade and looks terrible. I informed glasswork who asked for more details then after a long wait didn’t do anything blaming me for it being in direct sunlight. This was not the case all the time and I’m intrigued how where they thought I’d be wearing it in my room. This is bad quality produce for a high price. If you are going to charge high prices then you need to have high quality customer service and clear storing instructions not just ‘moderate’ who knows what that means. Very very disappointing.
3 décembre 2024
Avis spontané
Réponse de Glassworks London
Hi Hannah,
Thank you for sharing your feedback about your khaki classic double-breasted trench coat. We appreciate you taking the time to reach out and are genuinely sorry to hear that you’re disappointed with your experience.
We understand your concerns and would like to address them. The jacket was purchased in January, which means it had been approximately 10 months since purchase at the time of your feedback. During this time, natural fading can occur with cotton garments, particularly if exposed to sunlight. While we currently don’t provide specific storage instructions, cotton is a fabric that can be sensitive to certain conditions.
We completely understand your frustration and regret that this situation has left you dissatisfied. While the timeframe and circumstances fall outside our return and exchange policy, we want to do our best to make things right for you. Our Customer Service Team will be in touch shortly to offer a solution that we hope will leave you feeling valued and appreciated.
Thank you for bringing this to our attention, and we truly hope to provide you with a better experience moving forward.
Warm regards,
GWL x
Excellent staff and interesting collections.
The two assistants in Soho were delightful and helpful.
I love your collection. I purchased a mohair beanie and bought another one online as they are the perfect size for me.
17 novembre 2024
Avis spontané
Réponse de Glassworks London
Hi Fran,
Thank you for taking the time to leave us a shining review. Thank you for the love and shout-out. So glad to hear you love your beanie. Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
Please don't hesitate to reach out if you need anything else; we're always happy to help. Feel free to browse our website, or visit us in-store for new weekly arrivals! Looking forward to seeing you around again soon!
All the best,
Christina
I ordered a bag for my girlfriend on…
I ordered a bag for my girlfriend on 18th November and received a confirmation that I will receive my delivery in 2-4 days and I'll be notified when dispatched. I'm sitting here 10 days later with no bag and zero updates despite emailing 3 days ago and calling the Soho store 3 times in the past 2 days. Apparently, the store thinks the bag is not in stock and said I would receive an email telling me this, however, I have had NO update whatsoever, even though I receive daily spam emails about black Friday discounts!! Not happy at all.
28 novembre 2024
Avis spontané
Réponse de Glassworks London
Hi James,
Thank you for taking the time to share your feedback. I’m sorry to hear about your experience and want to sincerely apologise for the delay in communication regarding your order.
To clarify, issues with online orders are handled via email, and while our store teams strive to assist, reaching out to our Customer Service team directly is the most effective way to resolve these matters. As we produce in small quantities and often sell out, we understand how this can cause frustration. We emailed you on November 26th about the issue with your order and are currently awaiting your response to proceed.
We truly appreciate your patience and understanding. Please look out for a follow-up email from our Customer Service team regarding your order. Once we receive your reply, we’ll work to resolve this for you as quickly as possible.
Thank you again for bringing this to our attention—we’re here to help and will do our utmost to make this right.
All the best,
GWL x
Great customer service
I’d never seen the shop before but loved the way the clothes were all put together with similar colours. The two ladies working that day were super friendly and one of them was really helpful at suggesting items for me which I ended up buying as I loved them. I will definitely be coming back!
17 octobre 2024
Avis spontané
Réponse de Glassworks London
Hi Taiya,
Thank you for taking the time to leave us a shining review. Thank you for the love and shout-out. Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
Please don't hesitate to reach out if you need anything else; we're always happy to help. Feel free to browse our website, or visit us in-store for new weekly arrivals! Looking forward to seeing you around again soon!
All the best,
Christina
The whole return process is…
The whole return process is ridiculously long winded. you have to wait for an email to see if it's been approved, chase them up, and then also ask for a returns lable. I am now chasing them regarding refund time and I am being asked to send proof of posting/tracking. Why should I? Which other shop ever asks for your proof of postage? I only keep these for private sales/Vinted etc. Surely they know that the they have received the item and can link it up with my order as the order paperwork was in the packaging. It's all a bit bizarre. Will not use them again.
24 septembre 2024
Avis spontané
Réponse de Glassworks London
Dear Wendy,
Thank you for your honest feedback and we're very sorry if you feel that way. I can see we approved your return request last September 6th, the same day as it was requested. We also replied to your email right away on the same day and provided you with the return details.
I coordinated this with the team and was told the package had not returned yet that's why I asked for the Return Tracking Number that was provided to you from the post. Apparently, this was just returned to us this afternoon. We have already processed a refund for the returned item, and you should have received an email confirmation for this. Please allow 7-10 business days for the refund to reflect back in your account. If you have not received your refund within this timeframe, please follow up with your bank to ensure there are no issues on their end. We are more than happy to assist you further if needed.
I'm so sorry for any delays and confusion here but we take all suggestions and feedback seriously to make sure we always provide the best service our dear customers deserve. Have a lovely day ahead and stay safe!
Kindly,
Christina
GWx
Loved the style & the colours …
Loved the style & the colours; bought items I had dreamed of but couldn't find anywhere else ...... and I was not particularly looking that day!!!
26 août 2024
Réponse de Glassworks London
Hi Linda,
Thank you for taking the time to leave us a shining review. Thank you for the love and shout-out. Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
Please don't hesitate to reach out if you need anything else; we're always happy to help. Feel free to browse our website, or visit us in-store for new weekly arrivals! Looking forward to seeing you around again soon!
All the best,
Christina
GWx
I have been offered a range of styles…
I have been offered a range of styles by a consultant and all of them were nice and professional. I bought a very fancy midi black skirt and a knitted stylish top, and earrings and my friend bought some nice clothes, too. She is from Switzerland and wanted to shop local brands, our experience was very pleasant and your clothes is very unique. Love it and that you think about Sustainability.
27 août 2024
Réponse de Glassworks London
Hi Mariia,
Thank you for taking the time to leave us a shining review. Thank you for the love and shout-out. Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
Please don't hesitate to reach out if you need anything else; we're always happy to help. Feel free to browse our website, or visit us in-store for new weekly arrivals! Looking forward to seeing you around again soon!
All the best,
Christina
GWx
Stylish gilet
Excellent, stylish knitted gilet. It looks great over sweaters or shirts.
23 août 2024
Avis spontané
Réponse de Glassworks London
Hi Gill,
So glad you found us! Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. We're so delighted to hear you love your new gilet! Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Excellent customer service!!
I recently purchased an item from Glassworks that was unfortunately no longer available. The team remained in constant communication with me and provided a variety of options to resolve the matter. They were prompt, genuine and friendly. It is the best customer service I’ve received in a long time and would not hesitate in shopping with them again! Shout out to Christina. A star!
21 août 2024
Avis spontané
Réponse de Glassworks London
Hi Tahnee,
Thank you for taking the time to leave us a shining review. Thank you for the love and shout-out. Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
Please don't hesitate to reach out if you need anything else; we're always happy to help. Feel free to browse our website, or visit us in-store for new weekly arrivals!
All the best,
Christina
GWL xx
No updates on order now 10 days
I ordered the item on 9 August and have had no updates since on the whereabouts of the item. I've contacted customer service and have had no response either.
9 août 2024
Avis spontané
Réponse de Glassworks London
Hi Sakura,
Thank you for taking the time to reach out to us. We take our shipping timelines very seriously, and we're so sorry you've been kept waiting.
We'd like to make it right by you. If you could kindly share your order number or any details with us, we'll dive right in and figure out what’s caused the delay.
Looking forward to hearing from you soon!
All the best,
GWL xx
The two black tops I ordered were…
The two black tops I ordered were extremely poor quality for the price. Also the s/m sizing available doesn’t really cater for size 12 customers.
22 juillet 2024
Avis spontané
Réponse de Glassworks London
HI Tracey,
Thank you for taking the time to share your honest feedback with us. Your satisfaction and good experience mean the most to us. However, we're sorry to hear about the quality of the clothes. If you feel this is faulty, pls reach out to us via the customer service email and we're happy to help you with this!
As a small independent brand, we work very hard to bring you a wide range of styles in our weekly drops - as a result, we’ve chosen to offer limited sizes for now for most of our lines. You’ll find that we offer a range of fits, which fit customers of various body shapes.
We carry a variety of styles and fits, which suit a broad range of body shapes. However, we produce very limited runs and are therefore limited in the size range that we can offer. We have always wanted to broaden our size range to ensure our customers can find their perfect fit, and are excited to announce that with the launch of our online store, we will now be able to introduce more sizes!
This project is in the works, and we can’t wait to introduce the new offer in store and online. In the meantime, if you’d like any more information regarding the size of an item (specific measurements, more pictures, whatever you need!), please let us know we will be happy to help.
Once again, thanks for bringing this to our attention. We're just here for you.
All the best,
Christina
GWx
Modern store with great pieces
(Size 10/12, 157cm) I stumbled across this store while exploring Spitalfields Market and I'm so glad I did! I had a great experience shopping here. Some of the trouser sizing will not fit gals who fit a 10/12 but are wider in the middle. However, the sales assistants tried to provide me with different options to try and were very patient as I tried on many other items. I did buy a cosy, fluffy, wool rainbow sweater and have gotten heaps of compliments on it! The store itself is clean and furnished nicely, with a modern and quirky vibe.
29 juin 2024
Avis spontané
Réponse de Glassworks London
Hi Michelle,
So glad you found us! Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. We're so delighted to hear you love your sweater! Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Réponse de Glassworks London
Hi Suz,
Thank you for taking the time to share your wonderful experience shopping with us. Thank you for appreciating all the small things we do. Your satisfaction and good experience mean the most to us. We always aim for a 5-star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Great purchase and experience
Was looking for an anniversary present for my wife with my kids. Stumbled across Glassworks purely by chance but loved what they were all about. My kids chose the present and my wife loves it so BIG WIN. Customer service in the shop was very friendly - I'd definitely recommend.
29 juin 2024
Avis spontané
Réponse de Glassworks London
Hi Chris,
So glad you found us! Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. We're so delighted to hear your wife loves it! Your satisfaction and good experience mean the most to us and we always aim for a 5-star service! I'm always here, happy to help!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
bag is cheap and smells like fish
24 juin 2024
Réponse de Glassworks London
Hi Lydia,
Thank you for this honest feedback. I'm so sorry to hear about the bag you received. They do have a smell to them when they are first unpacked due to the materials and dye they are made from. However, if you can air it out, It does go away over time as confirmed by some of our customers.
We do have a 30-day return period from the time it was delivered to you, so if this doesn't work out or you're still unsatisfied, pls let us know and we're happy to provide further assistance.
I really hope this can be sorted out soon and the review will be updated as well. We're just a small, independent company, and your feedback and review mean the most to us.
We always value our customers and work hard to provide a better service. We hope to hear from you soon. Have a lovely day ahead and stay safe!
All the best,
Christina
GWx
I am being asked for feedback on an…
I am being asked for feedback on an item that has not yet been received. Please deliver the jumper. Thank you
23 juin 2024
Avis spontané
Réponse de Glassworks London
Hi Mags,
Thank you for your recent order. I'm terribly sorry for any confusion on this but we sent you an email last June 25 to let you know about the delay for shipping the jumper due to a glitch. But new stocks are coming this week and we make sure to ship this out ASAP. We will keep you posted on this.
I really hope you can check your inbox or Spam folder regarding this. I also sent the email again just in case.
I really hope this can be sorted out soon and the review will be updated as well. We're just a small, independent company, and your feedback and review mean the most to us
We always value our customers and work hard to provide a better service. We hope to hear from you soon. Have a lovely day ahead and stay safe!
All the best,
Christina
GWx
They stock some beautiful fashion…
They stock some beautiful fashion peices, it's a shame they only come in one size s/m, which is so bizarre for s brand based in the UK. It feels like they're catering on to certain customer type
22 juin 2024
Avis spontané
Réponse de Glassworks London
Hi Miss Fungyuei,
Thank you so much for your honest feedback and I'm sorry to hear you feel this way. As a small independent brand, we work very hard to bring you a wide range of styles in our weekly drops - as a result, we’ve chosen to offer limited sizes for now for most of our lines. You’ll find that we offer a range of fits, which fit customers of various body shapes.
We carry a variety of styles and fits, which suit a broad range of body shapes. However, we produce very limited runs and are therefore limited in the size range that we can offer. We have always wanted to broaden our size range to ensure our customers can find their perfect fit, and are excited to announce that with the launch of our online store, we will now be able to introduce more sizes!
This project is in the works, and we can’t wait to introduce the new offer in-store and online. In the meantime, if you’d like any more information regarding the size of an item (specific measurements, more pictures, whatever you need!), please let us know we will be happy to help.
I really hope the review will be updated as well. We're just a small, independent company, and your feedback and review mean the most to us. We always value our customers and work hard to provide a better service. We hope to hear from you soon. Have a lovely day ahead and stay safe!
All the best,
Christina
GWx
Good prompt service
11 juin 2024
Avis spontané
Réponse de Glassworks London
Hi JD,
Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. Your satisfaction and good experience mean the most to us. We always aim for a 5-star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
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