Edit: Customer services called me explaining that they had contacted the supplier who confirmed it was a labelling error. They said all the other tops state 95% cotton as reflected accurately on the... Voir plus
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Lisez les avis des autres
Really lovely staff in store and lots of lovely items. But such a shame that socks can't be returned for hygiene reasons despite being in a sealed pack which literally prevents anyone from trying... Voir plus
The two women working at the store made our visit completely amazing. They welcomed us in and introduced us to how the store works. They listened and observed the pieces we were pulling and then sugge... Voir plus
L'entreprise a répondu
I’m a huge fan of fun knitwear and Glassworks has the perfect balance of fun and neutral colour ways as well as good quality knits! Definitely a favourite of mine if I want to treat myself to some new... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Glassworks is a London-born fashion brand that offers a unique mix of leading trends and great basics all with a twist. Everything is designed to be good quality - not short-lived, throw away fashion. We also produce all collections in limited edition runs - read: you won’t see what you’re wearing on everyone else. We drop new collections every Tuesday/Wednesday so there’s always something new and our limited runs allow us to keep offering fresh designs without piling up end of season waste. Win-win.
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Bien
312 avis
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Excellent Customer Service!
I came across Glassworks when looking for some summer clothes. The trousers I wanted were out of stock and I was worried they would never be available again because of the company's limited drop, no waste ethos. I emailed customer service and they were SO helpful. Gave me the date that they would be available again. I got them and absolutely LOVE the fit and quality. Thank you!
30 mai 2024
Avis spontané
Réponse de Glassworks London
Hi Amy,
Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. Your satisfaction and good experience mean the most to us. We always aim for a 5-star service! I'm always here, happy to help!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Great experience
Love their accessories and their sales assistants in store are lovely, super helpful
31 mai 2024
Avis spontané
Réponse de Glassworks London
Hi there,
Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. Your satisfaction and good experience mean the most to us. We always aim for a 5-star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Kundenservice
Ich war in London im Laden und fand es phantastisch. Die Verkäuferinnen waren spitze und wir haben tolle Sachen gekauft. Eines der Teile musste ich leider zurück geben. Es hieß mir wird das Geld zurücküberwiesen. Das war vor über 14 Tagen. Bislang habe ich kein Geld erhalten. Ich habe bereits mehrere Emails geschrieben und sogar auf Instagram um Antwort gefragt, aber ich bekomme keine Antwort. Und dann verwende ich die Email vom Store direkt. Diese ist nicht erreichbar. Ich wundere mich sehr. Mein Vertrauen in Glassworks wird damit nicht besser.....
Update:
Glassworks hat tatsächlich immer geantwortet und ich habe die Mails wirklich jetzt erst gefunden.
Aber: mein Problem mit der Rückzahlung ist leider noch nicht behoben.
4 juin 2024
Avis spontané
Réponse de Glassworks London
Dear Christine,
Thank you for your recent order. I'm terribly sorry to hear that you haven't heard from us. I have been responding to your email since June 1st and I'm not sure why it wasn't received. Pls check your Spam folder as well. I already sent this message again twice and sent refund photos for confirmation.
We sincerely apologize for any confusion experienced with this but pls do let us know. Thank you for your patience and understanding and I do hope this issue would be resolved the soonest.
Kindly,
Christina
GWx
I loved my experience there
I loved my experience there! The staff were so friendly and didn’t push anything but helped me with picking out outfits. I love that it’s local and not everyone will be wearing the same thing I am. The style and fit was accurate to a size medium.
19 mai 2024
Avis spontané
Réponse de Glassworks London
Hi Stephanie,
Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. Your satisfaction and good experience mean the most to us. We always aim for a 5-star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Great collection of clothes and great shop assistants
Shop assistants were very friendly,helpful and made you feel great…also a wide collection of nice clothes.I will definitely go back when I visit London again…..❤️
11 mai 2024
Avis spontané
Réponse de Glassworks London
Hi Vasiliki,
Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. Your satisfaction and good experience mean the most to us. We always aim for a 5-star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Sub par quality & over-priced
I’m very disappointed with the service I received from Glass works. I bought a cropped top that shrank by almost half its size after the first wash. I used a hand-wash/cold cycle which should have been perfectly OK given the care instructions indicated I could use 30 degrees, but when my top came out of the wash it only just covered my chest area, whereas before it covered all of my stomach. I received the very disappointing response that because I wasn’t without the 30 days, I wasn’t eligible for a return or replacement. This doesn’t comply with the consumer goods act - hugely disappointing to see Glass works take so little responsibility.
I’m afraid I won’t be buying from you again. Poor quality and over-priced with zero responsibility taken.
6 mai 2024
Avis spontané
Réponse de Glassworks London
Dear Hannah,
We're very sorry to hear of this unsatisfactory service received. Our customer's satisfaction is always our top priority and we sincerely appreciate this feedback for us to always do better. Had this been reported within the return timeframe or even within 3 months we'd be very happy to help out and offer an exchange as we're very lenient with resolutions we receive from our dear customers, but this order was from May of last year and we got the report just 2 weeks ago which was a year after the purchase. As much as I wanted to help out, I'm afraid this is out of the window for way too long.
As a small, independent company, we always strive our best to provide a satisfactory and reasonable service to all our dear customers that would still be in line with our policies. I sincerely hope you understand.
Thank you once again for your honest feedback. We look forward to hearing from you and rest assured we're always here to help our customers with any order issues. Thank you for your understanding. Stay safe always, Hannah.
All the best,
Christina
GWx
Lovely experience
Maddi (Australian girl) couldn't of been more helpful during my visit. Her attention to detail made me feel like I was in capable hands during my visit, can't wait to come back!
23 avril 2024
Avis spontané
Réponse de Glassworks London
Hi Rosie,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5-star service! Thank you for working with us as well.
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best!
Christina
What a great Shop!
What a great Shop!
So various, beautiful clothes for fair prices and such a lovely, friendly staff helping to find the best!
The next time I'm in London I'll come again!
Greetings from Munich
2 avril 2024
Avis spontané
Réponse de Glassworks London
Hi Dagmar,
Thank you for taking the time to share your wonderful experience shopping with us. Thank you for the love and shout-out. Your satisfaction and good experience mean the most to us. We always aim for a 5 star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
The sales staff at 2 different…
The sales staff at 2 different locations were excellent.
I am disappointed in the quality of the clothing. The 100% acrylic material is low grade and the clothes don't last after 1 wash.
1 avril 2024
Avis spontané
Réponse de Glassworks London
Hi Kelly,
Thank you for taking the time to share your wonderful experience shopping with us. Your satisfaction and good experience mean the most to us. However, we're sorry to hear about the clothes. If you feel this is faulty, pls reach out to us via the customer service email and we're happy to help you with this!
Thanks for bringing this to our attention. We're just here for you. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Jeans fit perfectly they also look nice…
Jeans fit perfectly they also look nice on me although it’s a bit long, I’m 5’1 and ordered size 8. Not sure about hardwares but the button was loose almost looked like the jeans have been used or tried on a couple of times. Still looks nice but not as secured with a tight hardware.
4 avril 2024
Avis spontané
Réponse de Glassworks London
Hi Loi,
Thank you for taking the time to share your good review of your purchase. So happy to hear it fits you just perfectly! Your satisfaction and good experience mean the most to us. However, we're sorry to hear about the loose buttons. If you feel this is faulty, pls reach out to us via the customer service email and we're happy to help you with this! we sincerely apologize for any delays and inconvenience this may have caused.
We're just here for you. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Poor quality for the price
I bought a beautiful pink and red gingham cardigan back in October. It’s absolutely stunning and I was so happy with it. Unfortunately it appears to have been very poorly made, because multiple holes have appeared around the button holes (despite the fact I’ve never done up the buttons) and around the hem of the cardigan. I emailed customer support as I have worn this item a handful of times - it’s actually never been washed as it’s been worn so little. I received a very polite but unsatisfactory reply that as it had been more than 3 months and they couldn’t guarantee how it had been used, it couldn’t be replaced or refunded. They also stated they had received no other issues with similar cardigans, which I felt insinuated I was lying. I wouldn’t expect this from an item I paid £100 for. I used it as any person would use a cardigan - I wore it, not swung from the chandelier with it. Incredibly disappointed as I am very much of the view of buy well and buy less and expected an item that would last for the amount paid. I love supporting small businesses especially ones with such great designs but for that amount would expect quality items and appropriate customer services if an item is in fact faulty.
20 mars 2024
Avis spontané
Réponse de Glassworks London
Dear Amy,
We're very sorry to hear of this unsatisfactory service received. Our customer's satisfaction is always our top priority and we sincerely appreciate this feedback for us to always do better. First, we never meant to insinuate anything and just stated that this is the 1st time we received an issue regarding the cardigan. We never meant any harm with this. Had this been reported within the return timeframe or even within 3 months we'd be very happy to help out and offer an exchange as we're very lenient with resolutions we receive from our dear customers, but this order was from October of last year and we got the report in March which was 5 months after the purchase. As much as i wanted to help out, I'm afraid this is out of the window for way too long.
As a small, independent company, we always strive our best to provide a satisfactory and reasonable service to all our dear customers that would still be in line with our policies. I sincerely hope you understand.
Thank you once again for your honest feedback. We look forward to hearing from you and rest assured we're always here to help our customers with any order issues. Thank you for your understanding. Stay safe always.
All the best,
Christina
GWx
Lovely shop, Lovely dress
Went into their shop in Spitalfields Market. The staff were really helpful, the shop was dog-friendly and I ended up buying the perfect light green dress. The material and fit is really good quality. Would recommend Glassworks brand.
10 mars 2024
Avis spontané
Réponse de Glassworks London
Hi Rimi,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5-star service! Thank you for working with us as well.
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best!
Christina
One of my favourite clothing companies!
Everything I have bought from Glassworks have become my favourite items and I greatly appreciate the brand’s commitment to sustainability and diversity and most importantly their plans to improve them. When I shop from them I don’t feel as bad for wanting something new for spring! Their customer service is the best I have come across. I enquired about a top which was out of stock and whether they had plans of producing more and I received a prompt reply with the expected time of the reintroduction of the item. When it became available I made my purchase, and when a small delay happened due to a glitch on the website that affected the true availability of the product, they informed me straight away and shipped it with their fastest delivery service as soon as the issue was resolved. Similarly, my sister asked the previous year whether they sell separately the sleeve belts for a trench coat that she bought as she lost one of the original ones, and they send her the belt from their factory, even if they were not sold separately. Very pleased with this company!
27 février 2024
Avis spontané
Réponse de Glassworks London
Hi Mihaela,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5-star service! Thank you for working with us as well.
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best!
Christina
Fast delivery good communication
Fast delivery good communication , I’d like it if you could make socks in various sizes
23 février 2024
Réponse de Glassworks London
Hi there,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5-star service! We appreciate the feedback and rest assured this won't go unnoticed.
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Incredibly friendly and helpful staff
Incredibly friendly and helpful staff. It was a pleasure to shop here
Helen x
17 janvier 2024
Avis spontané
Réponse de Glassworks London
Hi Helen,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5 star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Ordered bag and not received. No communication either
I have ordered a bag and not received it after 3 weeks of waiting.
I have emailed and no one is talking to me.
They were quick to take my money but not to send me the item.
Very very dissapointed and will not order again.
18 janvier 2024
Avis spontané
Réponse de Glassworks London
Dear Hanna,
We're very sorry to hear of this unsatisfactory service received. Our customer's satisfaction is always our top priority and we sincerely appreciate this feedback for us to always do better. This is a miss on our end. What happened was, due to a glitch in the system, you were able to order the bag even though we were out of stock and production was delayed due to the holidays. I'm terribly sorry that we were unable to notify you about this matter.
We did send this out ASAP via express service as a courtesy. And replied to you via email after receiving the message. Once again, we never wanted this to happen and we sincerely apologize for the unsatisfactory service received.
As a small, independent company, we always strive our best to provide a satisfactory and reasonable service to all our dear customers that would still be in line with our policies. I sincerely hope you understand.
Thank you once again for the feedback. We look forward to hearing from you and rest assured we're always here to help our customers with any order issues. Thank you for your understanding. Stay safe.
All the best,
Christina
GWx
I went into Glassworks to look around…
I went into Glassworks to look around and bought some lovely black jeans that fitted perfectly. The shop assistant was so helpful too. I will definitely return.
9 janvier 2024
Avis spontané
Réponse de Glassworks London
Hi there,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5 star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
best
best. used to live by the dalston shop, now live abroad, still not found better socks and always dreamy fun in shop. thanks for having only the sweetest in shop !!
8 janvier 2024
Avis spontané
Réponse de Glassworks London
Hi Genevieve,
Thank you so much for sharing the wonderful feedback. We're so happy to hear that! We're hoping to branch out abroad soon!
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Lovely choice of products
Lovely choice of products. We'll wrapped, with prompt delivery.
Highly recommended!
27 décembre 2023
Réponse de Glassworks London
Hi Jessica,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5 star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
Happy New Year!
Christina
Thank you!
The girl who helped us was wonderful, and I love my new cardigan! Thank you :)
26 décembre 2023
Réponse de Glassworks London
Hi Tara,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5 star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
Happy New Year!
Christina
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