Edit: Customer services called me explaining that they had contacted the supplier who confirmed it was a labelling error. They said all the other tops state 95% cotton as reflected accurately on the... Voir plus
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Lisez les avis des autres
Really lovely staff in store and lots of lovely items. But such a shame that socks can't be returned for hygiene reasons despite being in a sealed pack which literally prevents anyone from trying... Voir plus
The two women working at the store made our visit completely amazing. They welcomed us in and introduced us to how the store works. They listened and observed the pieces we were pulling and then sugge... Voir plus
L'entreprise a répondu
I’m a huge fan of fun knitwear and Glassworks has the perfect balance of fun and neutral colour ways as well as good quality knits! Definitely a favourite of mine if I want to treat myself to some new... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Glassworks is a London-born fashion brand that offers a unique mix of leading trends and great basics all with a twist. Everything is designed to be good quality - not short-lived, throw away fashion. We also produce all collections in limited edition runs - read: you won’t see what you’re wearing on everyone else. We drop new collections every Tuesday/Wednesday so there’s always something new and our limited runs allow us to keep offering fresh designs without piling up end of season waste. Win-win.
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4,2
Bien
312 avis
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Order never arrived - since resolved after 2 months
I placed my order online back in November, my order never arrived. I have been chasing this order for weeks and keep getting emailed with the same response about a case being opened with royal mail. As it has now been nearly 7 weeks since I placed my order (back in November 2024, before Black Friday sales) and there has been no resolve I am very disappointed and I do not feel that I have received good customer care. Thankfully my order wasn't that expensive, but I will never order anything online from this store again and I will not be recommending them either.
Update - the order finally arrived after 2 months, and Glassworks did then refund me, although that was after I placed a review with Trustpilot. I do feel that this matter could have been resolved a lot quicker, but I do appreciate the refund that I eventually received. They did always respond to emails which I did think was good. I have shopped in store previously and had a very good experience, I am still unsure whether I would place an order online again. I have updated my rating to 3 stars from 1 star as my issue was finally resolved.
9 janvier 2024
Avis spontané
Réponse de Glassworks London
Hi Harriet,
Thank you for your honest feedback. We cannot express how sorry we are for all the delay, inconvenience and frustrations experienced with this order. We never wanted this to happen and we make sure to ship out orders as soon as we can. We just followed Royal Mail's process for lost/ delayed shipments as we have to open an investigation first and this may take a couple of days, once deemed lost, Royal Mail will advise to file a claim, and this may take a couple of weeks to reach a decision. The reason for the delayed resolution and decision is that the parcel is still traveling through their network and cannot be classified as lost.
We're so glad and relieved to hear that this has been delivered to you already. I know this is of no use anymore so we got this fully refunded back to your account without having to return the item. I know this is not enough to make up for all the inconvenience but pls know that we're here to help and do the best we can most reasonably. As a small, independent company, your feedback helps us a lot. We work hard to make sure we provide the best service and products to our dear customers.
Thank you once again and we look forward to serving you again soon.
Kindly,
Christina
GWx
Love my dark brown socks
Love my dark brown socks. They are thick, soft and very warm. I struggled to find dark brown socks for women with my very small feet; these are great. Would recommend.
7 janvier 2024
Avis spontané
Réponse de Glassworks London
Hi there,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5 star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
Happy New Year!
Christina
The socks are absolutely lovely but…
The socks are absolutely lovely but they arrived with a hole in. Customer services did respond quickly but I’m still waiting to hear back (understandable given the time of year) but it is a shame as I’ve been desperate to wear them!
29 décembre 2023
Avis spontané
Réponse de Glassworks London
Hi Helen,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us and we sincerely apologize for any delays and inconvenience this may have caused due to the recent holiday. We hope we got this corrected and resolved for you.
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
Happy New Year!
Christina
Loved my socks!
Loved my socks!!
Ordered the Saturday before Christmas and they came on 28th. So basically next working day. Impressive
28 décembre 2023
Avis spontané
Réponse de Glassworks London
Hi Kay,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5 star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
Happy New Year!
Christina
Updated to 5 stars after issue resolved
Updated to 5 stars as Christina has now resolved the issue after an item was missing from my order. Thanks!
18 décembre 2023
Avis spontané
Réponse de Glassworks London
Hi Sophie,
Thank you for this honest feedback. My most sincere apologies for hearing that you're missing an item from this order. I'm afraid I have been checking our customer service emails and Instagram direct messages but haven't received anything about this. I would really want this to be resolved ASAP and if it's alright, pls send your order details and the item missing to our customer service email- hello@glassworkslondon.com
Here at Glassworks, our customer satisfaction is our topmost priority. Rest assured I'll do my best to help you out on this.
Thank you again for reaching out and we look forward to hearing more from you. Happy holidays, Sophie.
Kindly,
Christina
Christina on the customer service team…
Christina on the customer service team was incredibly warm, responsive, and helpful. I very much appreciated all her help!
15 décembre 2023
Avis spontané
Réponse de Glassworks London
Dear Nora,
Thank you so much for sharing this lovely feedback. Your satisfaction and good experience mean the most to us. We always aim for a 5-star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Great quality and fast shipping
Great quality and my trousers were delivered like 48hrs after I placed my order! Really pleased
30 novembre 2023
Avis spontané
Réponse de Glassworks London
Hi Lydia,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5 star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Lovely socks
Great service, so refreshing to shop locally and find a creative and original selection of clothes. Always worth a browse.
25 novembre 2023
Réponse de Glassworks London
Hi Rosamund,
Thank you for taking the time to share your wonderful experience shopping with us! Your satisfaction and good experience mean the most to us. We always aim for a 5-star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
The most responsive and helpful support…
The most responsive and helpful support for an item that was out of stock. They immediately let me know and gave me options for a solution. I appreciate their quick responses and friendly communication. It was my first purchase from the company so it made a really good impression for me to continue supporting them. Also, the products I received from them were such great quality. Some of my new favorite pieces now!
1 décembre 2023
Avis spontané
Réponse de Glassworks London
Hi Amy,
Thank you for taking the time in sharing your wonderful experience shopping with us! Your satisfaction and good experience means the most to us. We always aim for a 5 star service!
We can't wait to see you visit us soon. Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Absolutely beautiful socks
Absolutely beautiful socks. Well packaged and quickly delivered.
24 novembre 2023
Réponse de Glassworks London
Hi Hilary,
Thank you so much for sharing the wonderful feedback. We're so happy to hear that! It's always our pleasure helping out our dear customers as your satisfaction means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Not unique and not eco
I bought a bag from here for £85 as according to their website they produce items in limited runs to avoid waste. However by pure accident I stumbled across the EXACT same bag from fast fashion brand Princess Polly for just £32. I sent an email pointing this out and left a social media comment, hoping they would get back to me assuring me it was a one-time mistake. I have had no response whatsoever, but they have found the time to watch my instagram stories...odd behaviour. Their wording is also misleading - they might be BUYING in limited runs, but PRODUCING is not the same. If its coming from the same factory that is mass producing them for another brand, that still counts as a mass-produced item.
28 novembre 2023
Avis spontané
Item now received
Item now received. Stand by my comments regarding poor customer service.
21 novembre 2023
Avis spontané
Réponse de Glassworks London
Hi Emma,
Thank you for your honest feedback. I'm sorry to hear you feel that way. I have been responding to our email thread and the latest response was sent 2 hours ago if you can check pls.
My apologies for the confusion, Emma. I'm not suggesting that you open an investigation with Royal Mail. We will be the ones to do that if this shipment is tagged lost. Royal Mail still has your package held and is waiting for your update. But pls, if you click the link, you will see UPDATE DELIVERY options, it will ask you for your postcode, your complete mailing address, and a date when you will be available for redelivery. That's all I'm requesting for you to do as we cannot be so certain of those details and the recipients are the ones to accomplish this.
We thank you for your patience and I hope you just try to have this updated with the courier for redelivery purposes. Thank you and have a lovely day.
Kindly,
Christina
GWx
Lovely socks
Lovely socks, similar to some I bought years ago in Italy but fancier. Great variety of designs, one size (I'd say 5-7 U.K.) and they don't pinch ankles. I bought quite a few pairs, and then smile more.
3 novembre 2023
Avis spontané
Réponse de Glassworks London
Hi Vivien,
Thank you so much for sharing the wonderful feedback. We're so happy to hear that you loved the socks. Your satisfaction means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Exemplary service
Exemplary service! Nothing was too much trouble. I would absolutely buy from this company without hesitation. The products are also unique and of high quality.
4 novembre 2023
Avis spontané
Réponse de Glassworks London
Hi Anon,
Thank you so much for sharing the wonderful feedback. We're so happy to hear that! It's always our pleasure helping out our dear customers as your satisfaction means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Amazing product and company!
Not only are their products stunning I've never EVER had customer service like it. The day I ordered my beautiful ankle socks the 10% code from their website wasn't applied so I emailed and right there and then they applied the 10% and sent it back to my account. I then received an email to say that the socks were sold to me by accident when they were out of stock, and profusely apologised. Knowing I needed them for the weekend they assured me they'd be with me. 2 days later my beautiful socks were with me! I can't wait to order again! Oh, and thanks Sabrina for packing my order so beautifully!
16 octobre 2023
Avis spontané
Réponse de Glassworks London
Hi Emmie,
Thank you so much for sharing the wonderful feedback. We're so happy to hear that! It's always our pleasure helping out our dear customers as your satisfaction means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Products lovely, service crap
Products lovely, customer service atrocious. Order for collection and nothing happens. Two emails and phonecall to actually get a response.
Don't order online as you won't get your products without chasing them.
26 octobre 2023
Réponse de Glassworks London
Dear Matthew,
Thank you for the honest feedback and we're very sorry to hear about your experience. We sincerely apologize for the lack of updates as your initial email went to Spam folder and was not given attention right away. There was also a glitch in the system where you were able to order a specific item but we're out of stock. We usually reply fast or within 24 hours the latest. This falls below our customer experience standards. We are investigating to find out how this slipped through the cracks and to ensure the issue won't happen again in the future.
Rest assured we always take these feedback seriously to help us serve our customers better. Thank you again for bringing this to our attention and we certainly hope to be serving you again soon.
All the best,
GWx
Réponse de Glassworks London
Hi Hariet,
So glad to hear you love the products and the experience! Thank you so much for sharing the wonderful feedback.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Really great socks and super comfortable
26 octobre 2023
Avis spontané
Réponse de Glassworks London
Hi Anna,
Thank you so much for sharing the wonderful feedback. We're so happy to hear that. And this means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
The coolest socks on the planet
Great product and speedy delivery. Glassworks has made popsocks cooler than you could ever imagine!
2 octobre 2023
Avis spontané
Réponse de Glassworks London
Hi Gill,
Thank you so much for sharing the wonderful feedback. This means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
trendy and feminine clothing with lots of work appropriate options
25 septembre 2023
Réponse de Glassworks London
Hi there,
Thank you so much for sharing the wonderful feedback. This means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
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