Global Bus Rental  Avis 

We are delighted to have had the pleasure of booking our tour in Scotland with Usman. He was incredibly pleasant and always responded promptly to our queries. The coach he provided us with was extremely comfortable, making our journey all the more enjoyable. We highly recommend this service, especially with Usman at the helm. He made our tour truly memorable with his flexibility and accommodating nature. We are already looking forward to booking with them again in the future. Thank you, Usman, for making our trip to Scotland an unforgettable experience.

So, we were totally screwed when someone bailed on us at the last minute. But thank goodness we stumbled upon Globalbusrental! They totally saved the day and made our trip happen. Mr. Usman hooked us up with exactly what we needed and our driver was super cool and chill. We even ended up delaying our return journey by a couple hours, but Usman was on top of it and made sure everything was taken care of. We seriously can't thank them enough and will definitely be booking with them again. Highly recommend these guys!

We booked with this company to go to Creamfields & back.. Usman the sales rep was really lovely & very helpful! Coach driver on the way there were really nice but one on the way back was a little mardy due to us being quite muddy because of the weather which of course this couldn’t be helped but other than that the journey there & back was fine. Would use this company again & would recommend to others.

Horrific!!!
Globalbusrental.com is a joke of a company. Me and my friends were going to a festival for the weekend and had a confirmed booking for an 8seater car to take us there and back. On the morning of the festival a 5 seater arrived without any warning or explanation. Once I spoke with them they agreed to reimburse me for the extra cab needed, I bought the other cab and expected paying as I had all this saved on a WhatsApp chat. The price of the cab was 130 pounds and from the get go the agent I was dealing with told me it would be in right away . He lied and delayed every day until afew days after the festival said he wouldn’t pay me as we left the cab waiting half an hour on the return journey. I said how irrelevant this was as there mistake on the way here cost us atleast an hour and a half making us late for the festival. We then argued and I managed to get it so that I would get a 60 pound refund, this wasn’t ideal but I could tell from the service I was getting that it was the best I could hope for. I gave my details over and then was blanked for the next few days and my calls seemed to be blocked. They only replied again once I posted a bad review about them. They phoned me up saying the payment wouldn’t be in the next day as long as I took down the review . It’s been a week now and still nothing , the agent I’m dealing with is constantly lying to me saying tomorrow etc and I highly recommend that everyone stay away from this service!!!!!!!

We used the company for travelling with a group from Edinburgh to Shrewsbury. Our representative Mr Usman ALee was very efficient and responded to all queries quickly. The journey was comfortable. The coach was clean and had toilet facilities available. Highly recommend.

I have been arranging the transport service for my fellow mates coming from Bhutan to York. Till date I have used airport to York transfer for around 2 groups and the feedback from my fellow mates very delighting. The told me driver are good and experienced one. So as an organizer I found your staff who I have beening contacting very polite and smart with customer oriented being a service provider. I loved the immidate response from your staff to mention the name Ms. Rida Fatima, I personally thank you for your service and I am still working with her.

The drive down from Scotland to Shrewsbury, England was of course very long but also very enjoyable! Our drivers were lovely and Mr Usman (our representative) was very efficient, responding to any questions very quickly. Would highly recommend

Really good service. We travelled by coach from Edinburgh to Shrewsbury and made the return journey a few days later. Everything went smoothly. Thankyou Usman.

We travelled from Edinburgh to Shrewsberry the journey although long was pleasant, the coach was nice and clean and had a toilet facility.. Mr Usman ALee was excellent in handling our group travel arrangements. He responded to every query quickly and efficiently. Would recommend.

The journey was from Edinburgh to Shrewsbury and back, which obviously was a long ride but to our surprise, turned into a very enjoyable experience. We were all comfortably seated and the driver was friendly. The bus had toilet facility and everyone of us was happy throughout the entire ride. The representative was Mr. Usman who responded to our queries efficiently.
Overall a very pleasant experience. Definitely would recommend to others.

I have used them on several occasion this summer holiday. Usman was very efficient and accommodating in liasing with me. Still have another booking with them and I highly recommend their services.

Recommend their services

Driver was late however he was very polite and apologetic.

Driver was pleasant and accommodating in all ways.

Looking forward to book with him again

Fast communication. Easy to get answers. Simple and effective process. Would go through them again.

We have made booking for a 7 seater van with this company for a london tour.

Usman was the agent and he made sure everthng went well with our servic such as punctual of the driver , the vehicle clean & tidy ect . His communcations were great & recommend defintly .

We had usman and the trip was smooth and on time at all times. Would defo recommend and use again thanks

Having used GBR for a chauffeured rental in Sweden with which we were very happy (review below) we used them again for a rental in the U.K., to take 10 parents and children from Central London to Charterhouse school near Guildford, wait and return. The driver Lawrence arrived on time and was courteous and efficient and our only criticism was that his vehicle was a little old and scruffy. On the other hand the price quoted was 1/2 of Addison Lee’s quote and so we were again very happy with Global’s service

I booked with global bus rental for a minibus for 12 of us recently with return, our flights unexpectedly changed times and with short notice usman ali was able to change the coach times hastle free and get us where we needed to be at the right time thanks to his quick replies, one issue i had was using emails as I had a hard time getting in touch and getting replies but when I messaged usman ali directly on whatsapp all of my questions were answered quickly. Everything was on time and worked well.

I booked with Global Bus Rental in May for a return coach journey in July.

Four days before the day of the booking I tried to get in contact with the company to confirm the booking. My email was not replied to and my WhatsApp still remains unread. Eventually got through the next day and the company struggled to locate the booking. They then emailed to say that they had cancelled the booking because of an issue sourcing a coach. Why didn’t they mention that on the phone and why did they only inform me after I rang to confirm the booking? There was no offer of putting on multiple minibuses or anything like that.

It has been over two weeks since they cancelled by booking via email at the last minute and I have yet to receive my sizeable refund. Multiple emails, phone calls and WhatsApps have not been responded to - including the emergency contact number! They are very difficult to get hold of. I have had to get my credit company involved.

They are a shambles of a company and one star is too much. Avoid at all costs.

I made a big mistake, I trusted these people since I had two small projects with them in Brussels and the local operators not them, did their jobs so I entered a fairly biger contract with them worth almost 21000Euros which they raised it to 29000 later, they got 20000 euros mainly to provide 17 sprinters, 2busses, 6 vans and sedans and ..for an important project from 29 June to 2 July 2023, in Paris, one night before the program they said there are no sprinters and will do it with busses and raised the contract from almost 21000 , to 29000. I did not want bus since the venue was located in the middle of a small village north of Paris which made it very very difficult for buses to go through, I was shoked and spend hours to explain and ask for sprinters they put me under pressure that the price will be much much higher, I had no choice but to agree, and they asked for the extra money right away, I told them you have already got 20000 euros and only provided 3 vans and 3 sedans for 30 of June and still no sprinters and no vans and sedans for 1 July, the guy called Mo. Elias said since you are not paying the rest of the money right now we cancelled all the vans and sedans and also buses. I said why you canceled? you did not provide the sprinters in the first place you have got 20000 euro and you know I will pay, but I can not do it tonight, he said the only chance is you should pay 5950 euros in cash to the bus operator tonight, again I had no choice I did that, but the vip busses were old junks one of them failed right there in front of the hotel and we had to evacuate all the vip s to another junk bus and I was discredited in front of the guests. by then I had paid 25950. they send a message and said I have to still pay 3560 euro cash to another operator otherwise they will cancel the two buses and two van and one sedan for 2 July, I was frustrated, I said you have got 25950 euros and I really can not get that 3500 eurotonight please do not cancel. but unbelievably they canceled. Mo. Elias was constantly playing an innocent role and kept telling me he is not the owner of the company. he told the operator who did the job on Friday 30 June to get his money from me. I explained him that his contract has not been with me and he should get his money from Global Bus rental but he refused to accept it and said Global Bus will never give me money and I had to give hi, 3500 euros too.
So at the end of the day what happened is this: they got from me 20000 euros. the local operators provided the service for 29 and 30 June according to the invoice I have attached. for the total of 7572 euro. they made me pay the local bus operator 5950 euro cash and another operator 3500 euro cash. and canceled the rest of services. worst of all no sprinters. they got 12428 euro for themselves for doing nothing. I am left discredited in front of nonprofits who only gave this money to have a transportation for a non profit humanitarian conference. Mo Elias and his superiors put me under psychological pressure all the way through, local operators were mad at me and go their moeny from me although I had no contract with them. I should have never trusted this company in the first place. and this was my fault. with a substantial loss of money and reputation for me.

Absolutely terrible service, we booked a bus before hand and paid them in full however the bus was a no show on the day. We tried calling them but they ignored our calls and they finally picked up once we called from an unknown phone number. We asked for our money back they still have yet to send it. Please be careful of them.