GloverPriest Solicitors Avis 

Our experience with Glover Priest started well — communication seemed solid, and we felt reassured. But when it came to the most important part of the process — completion — we were completely let down.
This started off well, with us being told around lunch time that our funds had cleared and we were now just awaiting the completion. We had then phoned several times on "completion day" as time was passing by and couldn’t get a clear answer. Eventually, we spoke to Savannah, who advised us to go and sit in the estate agents’ office, advising that they can't leave without giving us the keys. We followed that advice, got to the estate agents only to be welcomed with confusion from them. We were left humiliated when the estate agents told us they had no record of completion taking place. It was only after they contacted the seller directly that we learned completion hadn’t happened due to delays on GloverPriest’s side. The seller had advised the estate agent that his solicitor had stayed on overtime as they were waiting for GloverPriest to get back.

We were given no warning, no explanation — and were left stranded and embarrassed.
As soon as we found out that we hadn’t completed, I emailed both Kellie and Charlotte as their phone lines were closed. Kellie later called me acknowledging the situation and stating this had never happened in her career. We were also told that we would be reimbursed for our expenses during this period as we had no food or toiletries that we would need. At the time, we took this at face value and trusted the promise.
In the meantime, we had no home. All of our belongings were on the removal van, and we had nowhere to stay. We were put up in a hotel for three nights with our three-month-old baby via GloverPriest. From an extremely exhausting day, we'd hoped our hotel stay would be pleasant, but it was far from it. The hotel required us to provide baby bedding — something we were not told when checking in or when the booking was made and couldn’t provide even if we had been told, as we had no idea where it was on the van. Our baby had to sleep in a pushchair carrycot for three nights. The stress and emotional impact of this can’t be overstated and was deeply distressing.
We also had to:
• Pay a large amount to keep our belongings on the removal van for three unnecessary nights
• Throw away all the food from our fridge/freezer
• Take additional time off work

We were assured that we’d be reimbursed and assumed this would be handled quickly. It’s now been 8 weeks, and despite escalating the matter, nothing is happening. Our complaint was escalated to Emma who was said to be reviewing the whole case and would get back to us within 8 weeks. However, despite multiple emails we have not once heard from her since the initial complaint opening. We are now being ignored. No follow-up. No reimbursement. No accountability.

We wouldn’t normally leave a public review — we’ve tried to deal with this privately and gave them more than enough time and opportunity to put things right. But we’ve been left out of pocket, emotionally drained, and treated as though none of this matters.

First class service from Stephen, Paige and Nadine
We were kept in the loop at every stage of the process.
All the the team were very professional and made the whole process stress free.
Would definitely recommend Glover Priest.

We have dealt with this team (Stephen, Nadine and Paige) for a previous property sale and cannot rate them highly enough.

Great communication throughout the entire process and they're a very proactive team.

Sally and her team at Glover Priest Great Barr have been nothing short of amazing. Thank you all for your help and for being so co-operative and helpful with everything. Everything to do with my new home was completed so effortlessly with the help of Sally. I can't thank you all enough!

Excellent company, very professional, expert advice, great communication throughout, would highly recommend Mr Howell and his team

The team at GloverPriest Solicitors Market Harborough were efficient, polite and extremely easy to work with. They made the process of selling my house run so smoothly and with as little stress as possible. I would highly recommend them to anyone looking for a team to help in their convayancing process.
Thank you to Kellie, Charlotte and Karyn who were all wonderful!

From my first enquiry through to completion of sale the service has been good and prompt.

I've used Glover Priest a couple of times now for conveyancing. So much better than any other firm I've used previously. Fast, efficient, great communications, decent price. Everything you want, but rarely experience elsewhere.

We were very impressed with Stephen Johnson and his team at Lichfield branch . Excellent service, kept us informed throughout the conveyancing. Very attentive to detail. Went to their office and were made to feel very welcome!
We have nothing negative to say which is very unusual! Highly recommend them!

The first priority for me is professionalism and for that I would definitely recommend Glover Priest and the team of Kellie, Charlotte and Savannah.

Highly recommended, Kellie, Charlotte and Savannah did an excellent job of our conveyancing. Excellent customer service through-out the whole process. Friendly, helpful and professional and lovely people to deal with too.

Sally from the Tamworth office is one of the nicest people I’ve spoken to on the phone, very efficient at replying back to my emails and such a nice lady, not the outcome I wanted but she was very sympathetic

Helped me buy my first house. Process was really smooth and the solicitors were efficient and responsive. No problems at all and would recommend.

Glover Priest in Lichfield were recommended to me for the conveyancing work on a sale of my property and I'm so pleased that I decided to use them. Right from the start they were extremely helpful, easily contactable and provided excellent communication all the way through the process. They dealt with any issues that arose very quickly and we were able to complete in just 10 weeks. A special thanks goes to Nadine, Stephen and Paige who all provided an excellent service, would highly recommend.

Unfortunately, the legal services we received were unprofessional and negligent.

Awful service and lack of communication with clients, I bought my first house on 6th September 2024 and I’m still trying to deal with them because who was dealing my case forgot to mention and fill all the documents to send to the estate management, after few months I found out by myself that glover priest hasn’t sent any communication to the management and that I should had pay about 700 pounds to update my name on the property, since December I called the office of Tamworth at least 50 times, been sending lots of emails to chase them to getting the case done, completely ignored!!!
The only few times I have reach out someone to speaking to, I only get lies and not calling back, I choose to make an official complain because of the stress and negligence I was getting from the studio but then after 2 months where they should give me any response , I’m still chasing them to get an answer, been calling for 3 days in a row and apparently the woman who was dealing the complain, never had time to send me an email or call me back, 7months of been completely ignored, saying lies of documents been sent and people who never called back, I’m stuck in this situation and I would need to spend other time dealing with legal ombudsman when they could easily apologise and get at least the documents sorted.

Unfortunately no one has still contacted me or been in touch , 9th may 2025

Glover Priest

Gloverpriest of Market Harborough undertook the conveyancing of both the sale of our house and the purchase of a new house. Our team of Kellie (property lawyer), Charlotte (Legal Secretary) and Savannah (Legal Assistant) were absolutely excellent. Our main point of contact, Charlotte, was almost always available and contacted us speedily when not immediately available. However, Savannah was also consistently up to speed with our purchase and sale and also provided great service to us.The team appeared to have excellent internal communication, which made it easier for us when dealing with them. They were all professional, proactive, friendly, positive and supportive throughout the process. They also enabled us to carry out the transactions in a very speedy manner. We would certainly recommend them.

We used GP for buying and selling, now the 2nd time I've worked with them. Had 3 fantastic ladies on both cases and they worked tirelessly to get them both over the line in record time. I'd like to personally thank Gemma Anouska and Joanna for all their hard work. I wouldn't hesitate to use GP again!

Amina, Ellie and Sally has been awesome in sorting all the paperwork. I did not have a clue about anything and they provided all the information and clarification and sorted everything. They provided me regular updates about the progress and I never had to call them myself. All was done online and did not even had to attend their office which was great. Absolutely I would recommend them to anyone.
Thank you for your tremendous help and support