Useless customer service. Booking website tells you if you can't find a slot online to call this number for help - they are using the exact same calendar and will not find any slots that aren't showin... Voir plus
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Lisez les avis des autres
Our annual boiler service had been arranged, the night before we got a message the service would be in the morning, in the morning the engineer phoned to say he was on his way, the engineer "#538"... Voir plus
L'entreprise a répondu
Had a fault with my boiler which was under warranty. Called the help desk. They had an engineer out next morning at no cost, replaced the parts and had everything back up and running in under an hour.... Voir plus
L'entreprise a répondu
First time having to call out Glow worm & service was excellent from initial phone call to fitting of parts. Lady on phone was very efficient & explained process well. Brent engineer 620 did fantastic... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Glow-worm
Écrit par l'entreprise
- Efficient Central Heating and Hot Water
- When it comes to your home central heating system we all know that being able to rely on your boiler, cutting your fuel bills and using less energy are all high up on everyone’s wish list. This is why we aim to create innovative and dependable boilers which can help you to use fuel efficiently to provide reliable home central heating and to lower your carbon footprint, looking after both the environment and your pocket.
- History
- Glow-worm is a foundation of the UK energy industry, having originally begun producing boilers back in 1934 at the Derwent Foundry in Derbyshire. For the past 80 years, our entire drive has been focused towards offering you, our customers, reliable and highly efficient products. It’s this drive which has led us right to the top as one of the leading heating manufacturers in the UK.
- Products
- We pride ourselves in offering exceptional and durable energy solutions, manufacturing all our boilers at our state of the art production facilities in Belper, Derbyshire. Our revered range of products includes domestic gas boilers, such as combi, system and heat only options.
Coordonnées de contact
Nottingham Road, DE56 1JT, Belper, Royaume-Uni
- glow-worm.co.uk
4,4
Excellent
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Glow-worm
Thank you for your kind review of your training day with Glow-worm, we really appreciate your feedback.
Kind regards, Glow-worm
got to say i am pleased with my boiler…
got to say i am pleased with my boiler and its ease of use, and the ease of registration amazed me! well done!
12 mai 2026
Avis spontané
Réponse de Glow-worm
We're so pleased to hear you're happy with your boiler and found the registration process easy. Thank you for your kind words.
Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/
Kind regards, Glow-worm
I have used Glow worm before and cannot…
I have used Glow worm before and cannot fault their service. They helped me out of a difficult situation, and went above and beyond to get my problem sorted. Would recommend them to anyone, and have used them before and will continue to do so.
29 avril 2026
Avis spontané
Réponse de Glow-worm
We are so glad we could assist you and appreciate your continued trust in our service. Thank you for your kind words.
Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/
Kind regards, Glow-worm
The training ground was easy to get to
The training ground was easy to get to. Good parking. On tap refreshments meal at lunchtime excellent training instructor.
7 mai 2026
Avis spontané
Réponse de Glow-worm
Thank you for your positive feedback of your training day, we really appreciate your comment.
Kind regards, Glow-worm
I had our boiler serviced which…
I had our boiler serviced which highlighted an issue with the timer which the first engineer forgot to mention to us but had written it on the job sheet.
We called customer service when we realised the timer wasn’t working. Roll in Stuart 537 and he identified which clock was required and in less than 24 hrs the boiler was working! Thanks for a great service!
1 mai 2026
Avis spontané
Réponse de Glow-worm
Thank you very much for your review, we appreciate you taking the time to provide us with feedback of your experience with us.
Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/
Kind regards, Glow-worm
#567 Gloworm service
#567
Mark came today to do a service on a gloworm Energy 30R boiler was very pleasant, cheerful and did a good job without fuss.
I wouldn't hesitate using them again.
Thanks so much
27 avril 2026
Avis spontané
Réponse de Glow-worm
Thank you for your review of your boiler service, we appreciate you taking the time to provide us with feedback.
Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/
Kind regards, Glow-worm
We have had a brilliant Vailant man his…
We have had a brilliant Vailant man his number 503. Fitted a PCB in our boiler. We have had a great experience with them and this guy arrived early and solved the problem. He was very personable and efficient. Thanks
23 avril 2026
Avis spontané
Réponse de Glow-worm
Thank you very much for your review, we appreciate you taking the time to provide us with feedback.
Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/
Kind regards, Glow-worm
Loophole galore on warranty
Purchased a house in 2024, boiler was installed 2022 by previous owner. Had several calls on the boiler due to a fault the same one. F75. Because they haven't serviced it my warranty is void. Even though i have had a local engineer do it.
They have loads of loopholes in their T&C's, don't bother with this budget brand it will hurt you in the long run..
10 avril 2026
Avis spontané
Réponse de Glow-worm
Thank you for your review, we’re sorry to hear about your warranty. Thank you for providing further information so we could look into this. Your boiler was installed in January 2022, and an annual service must be completed on or around the same date every year to ensure your boiler guarantee is valid. As you have advised your boiler has been serviced by a 3rd party engineer, please can you email servicevisit@vaillant.com with your 2023, 2024, 2025 and 2026 service records so the team can advise you further.
We apologise for any inconvenience caused.
Kind regards, Glow-worm
Brilliant Engineer
Richard the engineer (no. 527) came out today to resolve an issue with my boiler. This was initiated by Your Repair/Hometree after the local engineer was clueless.
Richard was in a different league, systematically working out the issue, taking his time to ensure everything was correct. He was both professional and knowledgeable and a credit to the company.
1 avril 2026
Avis spontané
Réponse de Glow-worm
We're happy to hear that the engineer resolved the boiler issue effectively. We appreciate your positive feedback regarding their professionalism and knowledge. It's great to know they were a credit to the company. Thank you.
Kind regards, Glow-worm
Amazing boiler installed by kc plumbing
Amazing boiler installed by kc plumbing
28 mars 2026
Avis spontané
Réponse de Glow-worm
Thank you for your review. We're happy to hear that you are impressed with your Glow-worm boiler.
Kind regards, Glow-worm
Engineer 538 was great
Engineer 538 was great. He came on time and worked on our boiler in record time. He was very helpful and knowledgeable about the boiler and everything we needed to look out for to ensure safety in our home.
Overall great customer service
25 mars 2026
Avis spontané
Réponse de Glow-worm
Thank you for your review. It's great to know that the engineer was helpful, knowledgeable, and efficient while working on your boiler. We appreciate your feedback.
Kind regards, Glow-worm
Glow -worm combi-boiler - unrelaible
I have a Glow -worm Ultimate 3 30C combi-boiler. In the eight years it has been in there has been four repairs carried out, two under warranty. It has failed two of it's last three services necessitating being 'made safe' - turned off awaiting repair. The last instance meaning we had no hot water or heating in early February. My communication with Glow-worm (Valiant) has been problematic. To my mind a poor product and poor customer service.
Glow worm say they want more details but then don’t provide any way to directly contact them
24 mars 2026
Avis spontané
Réponse de Glow-worm
Thank you for your review, we’re sorry to hear about your boiler issues. Thank you for providing further information on email so we could look into this with our customer care team. The team has advised that they have been in touch with you directly to advise that a Vaillant/Glow-worm engineer has not serviced your boiler since installation and your services have been completed by 3rd party engineers. As we have not attended to perform an annual service, we are unable to advise about why the faults have occurred. We can confirm there are no known faults on this make and model of appliance.
The response sent from our customer care team is our final response, please refer to your 3rd party engineer reports and your original installer regarding the failures, as they'll be able to provide you with further information.
We apologise for any inconvenience caused with this.
Kind regards, Glow-worm
#113 (Glyn)
This service was great, very fast response time and the Engineer was brilliant. Glyn fixed the issue with no problem and provided lots of advice. He ensured all radiators and hot water was corrected before leaving. Very helpful as we are first time buyers.
23 mars 2026
Avis spontané
Réponse de Glow-worm
Thank you for your review. We're pleased to hear the engineer's expertise were so helpful, especially as first-time buyers. We appreciate your feedback.
Kind regards, Glow-worm
Ben #151 came to repair our boiler
Ben #151 came to repair our boiler. 5* service from kindness, knowledge, and respect to listening to the problem and willingness to help us. Thank you. Highly recommend, please pass on our thanks for his professionalism.
20 mars 2026
Avis spontané
Réponse de Glow-worm
Thank you very much for your review, we appreciate you taking the time to provide us with feedback of your experience with our engineer.
Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/
Kind regards, Glow-worm
Engineer 137
Engineer number 137 completed a excellent and efficient job on my glow worm boiler today, he followed all the safety procedures, was polite and respectful to the property and on top of that had my boiler working again in very efficient time. Have no complaints at all would highly recommend to anyone having issues with hot water/boiler.
18 mars 2026
Avis spontané
Réponse de Glow-worm
Thank you very much for your review, we appreciate you taking the time to provide us with feedback. Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/
Kind regards, Glow-worm
Very efficient and friendly engineers
Very efficient and friendly engineers. Fixed a minor fault in the boiler under warranty.
16 mars 2026
Avis spontané
Réponse de Glow-worm
Thank you for your review and for taking the time to provide us with your feedback. Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/
Kind regards, Glow-worm
Excellent service
The engineer #620 provided excellent service, arrived on time, was very friendly and fixed the fault. Couldn't be happier.
14 mars 2026
Avis spontané
Réponse de Glow-worm
Thank you very much for your review, we appreciate you taking the time to provide us with feedback.
Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/
Kind regards, Glow-worm
We were notified it would be a pm visit…
We were notified it would be a pm visit and we received a phone call 30 minutes before arrival. Simon was efficient and pleasant and, thankfully, got our boiler working again.
10 mars 2026
Avis spontané
Réponse de Glow-worm
Thank you very much for your review, we appreciate you taking the time to provide us with feedback.
Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/
Kind regards, Glow-worm
Service was timely efficient and the…
Service was timely efficient and the technician was so polite.
26 février 2026
Avis spontané
Réponse de Glow-worm
Thank you for your positive feedback, we're pleased to hear this.
Kind regards, Glow-worm
Rumbling Boiler.
Called the call centre and got through quickly. Call center staff was friendly and helpful.
Appointment.made.for following day. Ben #151 arrived and listened to my description of fault. He worked tidily and was courteous.
Replaced a few components and hopefully problem is fixed. Too early to know yet so fingers crossed 🤞🏾🙂
5 mars 2026
Avis spontané
Réponse de Glow-worm
We're happy to hear that the advisor was helpful and that the appointment was made quickly. We appreciate your comments about the engineer. Thank you for your feedback.
Kind regards, Glow-worm
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