Useless customer service. Booking website tells you if you can't find a slot online to call this number for help - they are using the exact same calendar and will not find any slots that aren't showin... Voir plus
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Lisez les avis des autres
Our annual boiler service had been arranged, the night before we got a message the service would be in the morning, in the morning the engineer phoned to say he was on his way, the engineer "#538"... Voir plus
L'entreprise a répondu
Had a fault with my boiler which was under warranty. Called the help desk. They had an engineer out next morning at no cost, replaced the parts and had everything back up and running in under an hour.... Voir plus
L'entreprise a répondu
First time having to call out Glow worm & service was excellent from initial phone call to fitting of parts. Lady on phone was very efficient & explained process well. Brent engineer 620 did fantastic... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Glow-worm
Écrit par l'entreprise
- Efficient Central Heating and Hot Water
- When it comes to your home central heating system we all know that being able to rely on your boiler, cutting your fuel bills and using less energy are all high up on everyone’s wish list. This is why we aim to create innovative and dependable boilers which can help you to use fuel efficiently to provide reliable home central heating and to lower your carbon footprint, looking after both the environment and your pocket.
- History
- Glow-worm is a foundation of the UK energy industry, having originally begun producing boilers back in 1934 at the Derwent Foundry in Derbyshire. For the past 80 years, our entire drive has been focused towards offering you, our customers, reliable and highly efficient products. It’s this drive which has led us right to the top as one of the leading heating manufacturers in the UK.
- Products
- We pride ourselves in offering exceptional and durable energy solutions, manufacturing all our boilers at our state of the art production facilities in Belper, Derbyshire. Our revered range of products includes domestic gas boilers, such as combi, system and heat only options.
Coordonnées de contact
Nottingham Road, DE56 1JT, Belper, Royaume-Uni
- glow-worm.co.uk
4,4
Excellent
7 k avis
Demande des avis aux clients
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Highly recommended, thanks to the engineer
Punctual, friendly and efficient engineer.
Explained all that was happening. Allowed me to make choices.
Kept me updated.
Was thorough in the work that he did.
It was a pleasure...thank you
5 mars 2026
Avis spontané
Réponse de Glow-worm
We're happy to hear that the engineer was punctual, friendly, and efficient. We appreciate that they explained everything clearly, kept you updated, and were thorough. Thank you for your review.
Kind regards, Glow-worm
Very impressed with the communication…
Very impressed with the communication elements & the speed at which an engineer showed up. #567 went above & beyond to sort an intermittent problem out with my boiler. The engineer was knowledgeable, professional, friendly & patient - can’t praise this company enough.
3 mars 2026
Avis spontané
Réponse de Glow-worm
Thank you for your review. We're happy to hear that you were very impressed with our communication and the promptness of our engineer. We appreciate your kind words regarding the engineer's knowledge, professionalism, and patience in resolving the boiler issue.
Kind regards, Glow-worm
Very efficient and a professional…
Very efficient and a professional service.Service engineer was great . Many thanks.
26 février 2026
Avis spontané
Réponse de Glow-worm
Thank you for your kind review. We're glad you found our service efficient and professional and that the engineer was helpful.
Kind regards, Glow-worm
Efficient and solved my problem
Efficient and fixed my problem without any issues. Explained well the issue.
27 février 2026
Avis spontané
Réponse de Glow-worm
We're happy to hear that the issue was resolved efficiently and explained well. Thank you for your positive feedback.
Kind regards, Glow-worm
Exceptional service
I had two different engineers out on two separate days and both Alistair and Matt Redgate were excellent. Firstly Alistair arranged for my heat exchanger to be replaced and Matt then came with the new exchanger to fit it. Unfortunately the wrong item had been ordered but rather than leave me without heating overnight he reordered and went to collect the correct item ensuring I was sorted on the same day- exceptional service. Both were highly personable and committed to delivering a first class experience.
26 février 2026
Avis spontané
Réponse de Glow-worm
Thank you for your review, we are so pleased to hear about your positive experience with our engineers and that they ensured your heating was up and running on the same day visit. We are proud of our team and appreciate you taking the time to share your feedback.
Kind regards, Glow-worm
Pierre 115 our engineer today was very…
Pierre 115 our engineer today was very polite and knew exactly what to do . Thank you
26 février 2026
Avis spontané
Réponse de Glow-worm
We're happy to hear that our engineer was helpful and knowledgeable. Thank you for sharing your positive experience with us.
Kind regards, Glow-worm
Excellent service
Excellent service, kept informed about appointment times. Very pleasant and polite. Boiler fixed brilliantly.
24 février 2026
Avis spontané
Réponse de Glow-worm
We're happy to hear that you received excellent service and were well-informed. We appreciate your kind words.
Kind regards, Glow-worm
Good experience, at last
Engineer turned up on time, diagnosed the problem quickly and fitted the necessary new parts quickly. Nice guy. Pity he could not have been scheduled a couple of months ago!
26 février 2026
Avis spontané
Réponse de Glow-worm
We're happy the engineer efficiently resolved the issue and that you had a positive experience. We appreciate your feedback.
Kind regards, Glow-worm
Boiler service and fault located
Had my boiler serviced today and problem solve for losing boiler pressure .
Mark was excellent ,friendly and very knowledgeable and located the fault and rectified quickly .
Fully recommend
Thanks for the professional service Mark 🤩
25 février 2026
Avis spontané
Réponse de Glow-worm
Thank you for your review and for taking the time to provide us with your feedback of your boiler service engineer.
Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/
Kind regards, Glow-worm
Very polite,professional and friendly…
Very polite,professional and friendly service from Pierre.
19 février 2026
Avis spontané
Réponse de Glow-worm
Thank you for your positive review. We are proud of our team and appreciate you taking the time to share your feedback.
Kind regards, Glow-worm
Fantastic service from the …
Fantastic service from the glow-worm gas central heating system, engineer. Todd was extremely efficient and knowledgeable. I'm very pleased with everything. Also, luckily the boiler was still under warranty. Marvellous
5 février 2026
Avis spontané
Réponse de Glow-worm
Thank you for your review and for taking the time to provide us with your feedback.
Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/
Kind regards, Glow-worm
Great service.
After a major repair to our boiler a small drip developed under the boiler. Glowworm made a fast appointment and Sam arrived, quickly diagnosed the fault and replaced the original, cracked plastic pipe.
Engineer 567
Serial 21120700100088541300023469N3
Order 31659382
2 février 2026
Avis spontané
Réponse de Glow-worm
We're happy to hear that the appointment was fast and the fault was quickly diagnosed and resolved. We appreciate you taking the time to share your experience.
Kind regards, Glow-worm
Combi Boiler installed not even 18…
Combi Boiler installed not even 18 months ago and has worked fine until 2 weeks ago when the hot water started to run cold after 10 minutes or so (not ideal when running a bath). After a few days we could no longer get hot water for more than 2 minutes at a time so a bath was no longer possible and washing up etc. isn't exactly easy. Called Glow Worm Warranty and the engineer turned up the next day (rang beforehand which was really handy) diagnosed it as flow sensors and said he would be back in a couple of days when the parts arrived. 10 days since reporting the fault we still have a faulty boiler and still apparently they are waiting for parts. I have a 6 month old baby and a 5 year old son which has meant relying on friends and family on the use of their baths to wash our children. Terrible customer service and means I won't be installing another Glow Worm boiler in my lifetime!
29 janvier 2026
Avis spontané
Réponse de Glow-worm
Thank you for your review, we’re sorry to hear about the experience you have received. We have requested a contact number and email address through your Trustpilot review, so that we can look into this. We look forward to hearing from you.
Kind regards, Glow-worm
Réponse de Glow-worm
Thank you for your 5* review and positive feedback.
Kind regards, Glow-worm
Fixing my Vaillant boiler
Engineer arrived having phoned to say a time. Diagnosed fault and set about fixing it explaining what he was doing. Very thorough and professional.
Can strongly recommend
22 janvier 2026
Avis spontané
Réponse de Glow-worm
We're happy to hear that the engineer arrived promptly and thoroughly explained the repair process. We appreciate your recommendation and positive feedback.
Kind regards, Glow-worm
Engineer rang to tell me what time he…
Engineer rang to tell me what time he would be arriving which is always helpful - he was polite and respectful and got the job done - all good - thankyou
21 janvier 2026
Avis spontané
Réponse de Glow-worm
Thank you for your review. We're happy to hear that your engineer called to give you an ETA and they were polite and respectful.
Kind regards, Glow-worm
Polite Engineer arrived and sorted…
Polite Engineer arrived and sorted leaking boiler under my guarantee. Job well done and great service from Oliver.
19 janvier 2026
Avis spontané
Réponse de Glow-worm
We appreciate your positive feedback regarding the great service you received from your engineer.
Kind regards, Glow-worm
Low pressure issue
#620
Had fault with boiler pressure with a boiler in warranty, called the support team on Friday afternoon and by Sunday morning engineer had been out and issue has been fixed. Great service from phone call all the way though to the engineer who attended.
18 janvier 2026
Avis spontané
Réponse de Glow-worm
We're happy to hear that our support team and engineer provided such prompt and effective service to resolve your boiler pressure issue under warranty. We appreciate you sharing your positive experience.
Kind regards, Glow-worm
Leaking Glow worm boiler
My boiler started leaking on Christmas day! I managed to arrange a repair visit on the 29th. #620, Brent called 10 mins before his arrival which is always really useful and it gave me a few minutes to walk my dog back home. Many tradesmen/companies don't realise how useful this pre visit call is. Brent had the patience to listen to my details of the symptoms and was quick to find the faults. He took the time to explain the faults, how the components worked and how he would repair them. He was friendly and highly professional, a credit to Glow worm/Vaillant.
29 décembre 2025
Avis spontané
Réponse de Glow-worm
Thank you for your review. It's great to know that the technician's call beforehand and clear explanations were appreciated. Thank you for your positive feedback.
Kind regards, Glow-worm
Can't believe how good this service…
Can't believe how good this service is,had a small issue with my boiler after a yearly service, called them arranged a engineer to come,absolutely spot on ,wish ALL companies were like this
15 janvier 2026
Avis spontané
Réponse de Glow-worm
Thank you for your review. We appreciate your positive feedback on our service.
Kind regards, Glow-worm
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