Good e-Reader Avis 343

I placed an order on May 13th, 2023. The estimated date for processing was 3-5 business days and a few additional days for shipping. The expected date to receive this order should have been no later than May 26th, 2023, marking 10 business days from the date of purchase. I have reached out multiple times requesting an update. I was trying to be patient and understanding but I became frustrated with the lack of attention to this order. I paid full price for the product along with $20.00 for shipping. I still have yet to receive the package. It wasn't until I sent a pretty stern email (also my 4th email) to the sales department, that I FINALLY received a tracking number. I never received another email. The tracking number came via text. I cannot honestly rate the product yet because I still don't have it but the customer service was poor and so was the urgency for shipping out the product. Just keep that in mind if you order through here.

Fast shipping, product as requested

I bought the product more than two weeks ago, I still have no idea where it is. I don't have a watch list, I don't know if it's out and when it will arrive, although on your website when I bought it it said it would arrive within a week. So I have nothing to rate you but 0 stars

(update) This company is a fraud
I strongly advise you never to buy anything from them.
I have never received my purchase after 3 weeks and the company didn't give me clear information about the shipping. So I asked for a cancelation before they sent the shipping, but they ignore my demand (and I asked so many times, very clearly) and they sent me a shipping, which is not the refund that I asked SO MANY TIMES!!!
I proposed them to indicate me how the proceed to cancel properly my order before shipping it but they didn't respond. So here we are...

(order 350721 : no, I am not a fake review and I'm dealing with Jana, terrible customer service).

I asked them so many times that I just want a refund, but they ignore my message (again) I am having trouble getting my refund. I paid 551$!!!!!!!!!!

Their buiness is based on lack of service and fraud.
Lost of money and time
If I can put a 0 over this review I would
Huge scam

I just ordered a Boox Tab Ultra C from Good e-Reader. Shipping was prompt (it's just been released) and arrived a day earlier than the estimated arrival date.

There was a mix-up with their system, I was charged for sales tax (their website clearly says any tax is the responsibility of the buyer when the device arrives in their home country), DHL also charged me sales tax when clearing the device in to Canada.

I left a voice message and email (using their website) to get the sales tax reversed (otherwise I was paying it twice). Jon from shipping responded within an hour and requested receipt of DHL charges. I provided this and an hour later the duplicate taxes were refunded.

Jana from Sales also contacted me (probably because I left voice message and send message from their website).

Very quick response and fix, great service!

Never order from them. Childish management who want to troll customers.

Yes i was refunded (by paypal dispute, not by merchant. This merchant refused to refund). I provided you the order number. Not a fake review (351361) Refunding money is not the point of this review. Stop talking about money. You have so many reviews saying you didnt send products or sending damaged products. I have a reason why i think you are a fake site. I cant even check my order status on your website. Hundreds of reviews saying you are fake. I still think you are fake.

I placed order somewhere else right after this happening.

They are incredibly unprofessional. They don't charge the import duties so you have to pay a lot more for receiving the product. The service department is terrible they don't give you any alternative. It is a scam company!

Very rude and impolite customer service, I contacted them for a delayed delivery of a product for a month, Jon from logistics or customer service accused me and told me that I am a thief stealing them!!! Later they discovered that their shipping company has delays. How can a customer service insult a customer asking about the product which he paid for!!! Very unprofessional!!

The shipping process could be a littel faster but I give a five star to Jana in Sales and Jon in Logistics that helped me along the process.

Quick delivery with very reasonable postage costs. Item is perfect.

I did not receive the Cover of my Kobo even after multiple e-Mails I have sent over.
Help!
Am leaving Malaysia in 2 weeks time But yet to receive it!
Flying to Australia on the 26 th May

Ordered the Boox Tab X from the site on the 28th of March. Being my first time ordering from the shop and only knowing the company from their YouTube channel, I trusted that I would recieve my E Reader within a couple of weeks. The website had an estimate of 3-5 business days to process. Well, it stll has yet to ship 14 days later. I have contacted them several times and they keep pushing back the expected ship date and telling me to "be patient" and that they are "efficiently processing my order". I am worried I was scammed. I asked for a refund and they stopped replying. Buy from any where but Good E Reader. They are not honest about their times and have dismal customer service. After telling them I wanted a refund, I stopped getting replies.

If something changes, my review will change. It really bothered me that the ONLY way to communicate with them was through Facebook Messenger. No phone number and they do not seem to reply through emails.

After receiving an order confirmation, I heard nothing for a number of days. After repeated inquiries with no response, I finally received a replay that my order had been refunded the previous year. With this incoherent reply, my credit card company started the process of cancelling my order. I immediately received a reply that my order had shipped and was told to drop the request to cancel or I would face legal action. I did get the unit (a relief) so I gave them two stars rather than one. In short, avoid this site, they are at best incompetent.
Finally, as you can see from the companies reply, they don't take customer seriously. A little snark is all you get.

Sent wrong nibs and then ignored my email when I asked them about it

Just wanted to share my experience buying an e-reader. Decided to buy Pocketbook Era with them because of a great Youtube channel. Felt more trustworthy then other stores. Before I placed the order communications was very promt via email. Got a bit frustrated that they don't list dispatch time frames. Only after I placed the order i have been told they might dispatch it with in a week. After a week I was stating to get frustrated with unresponsive support and requested to cancel the order. As soon as I did that I got an email stating that they can't cancel it because it was shipped already. But they could not give me a tracking number yet. I've waited almost another week and keep asking if the trucking number is available. No response. Only after a told them if I don't get tracking number i'll have to treat it as a fraudulent charge, they quickly send me the trucking number. I'm in Australia and I was shipped from they HK warehouse with Yanwen Express. Yanwen espress tracking only worked only till it arrived to Sydney and afterward again tracking has stuck with no updated for a week. I again was frustrated thinking that shipping company lost my e-reader and I have no way of contacting the Yanwen Express. Email and phone listed on their websites are dead ends. Well, e-reader arrived and i'm very happy with it. I can't really buy Pocketbook Era in Australia directly. I wish someone would keep local stock here but oh well......

All in all, if you decide to buy from Good e-Reader be prepared to deal with slow shipping a spotty support replies. Feel like the only was to get a promt responce is to threaten to cancel order or back-charge it with your bank. I also wish for them to use a better shipping company. Yanwen just feels dodgy. I also wish for them to publish dispatch and shipping estimates on their website. It's OK to be slow but it's worse not having anything at all. Those guys are not a scam but customer service is lacking.

What a rip off, I wanted to return the item I bought as it did not suit my needs. I made sure it had all the original packaging and was in factory setting condition.
THEY DO NOT REFUND ONCE YOU HAVE OPENED THE BOX..... DON'T BUY FROM THEM!!!!

After the many negative reviews, I actually wanted to cancel my order because I never thought that my Yoga Paper would ever arrive. I was taught a better one. Communication via email and Facebook worked very quickly and I received the delivery earlier than expected.

this company looted my 154 dollars by not sending items.... i can not do anything ................these people looted me ................kindly help me........it is more than one year , this company neither giving item nor refunding money......................................................

Ordered a Supernote A5X January 2022. Never received product. Paid 609.00 USD, have had no response from company. Have launched a small claims lawsuit to recover money. Do not be fooled by social posts by Michael K, this company is fraudulent!!!

Horrible post sales experience.

After I at least 10 emails begging them to respond me for a pen that cae without a not, wrong color, and a set of 5. Nib that came shot of two and without box (all packed in a tiny plastic bag), horrible package tracking experience . And sent from overseas (even though I purchased in the us store).

They reached out to me transferring the responsibility(inquiry ) to another department who took days to respond something totally wrong and off because they did not read the emails properly. Also, they did no provide any sort of reimbursement.

Only after I was very rude to them some random person joined the conversation threatening me of ignoring my emails if I kept using !!!ñ and rude words. Still….. without assuming responsibility and blaming another store for the problems of ven though I did no purchase there!!!!

These guys are incredibly bad, dales srvice horrible, shipping service awful, basically stole my money in my face and did not care!