Gorilla Tax Rebates Avis 

Charlie looked after me from start to finish and his efficient responses to any queries was marvellous and the entire process was seamless from beginning to end - i will certainly be using Charlie@Gorilla Tax Rebates continuously.

Excellent company, helped me get my rebate with no hassle at all. Harry Woodward dealt with everything for me and and kept me upto date with everything

Harry was absolutely brilliant from start to finish, he kept me informed all the way through and always updated me.

Fantastic service, explained very quickly by Harry followed by a simple 2 minuite questionnaire to see if i qualified. Tax rebate came through very quickly thanks for your help

Harry Woodward made the whole process seamless from start to finish. Great communication throughout. Couldn't have made it any easier. Thanks Harry.

Outstanding and very helpful, Harry in particular was a pleasure to deal with, a credit to the company.

Harry sorted my claim out from day one through till payment in my account. Super easy!

A Charles Chapman looked after me from start to finish and his efficient responses to any queries was marvellous and the entire process was seamless from beginning to end - i will certainly be using Charles/Gorilla Tax Rebates continuously.

Gorilla are an excellent company with excellent customer service they have helped me get back money I have overpaid they are friendly knowledgeable and professional

Great service. I was a bit skeptical when I first applied but my account manager took time to explain the process and what I'd need to submit my claim.

Brilliant service. The team made the whole process really easy and helped me claim back tax I didn’t even realise I’d overpaid. Very helpful, friendly, and kept me updated throughout. Would 100% use them again and definitely recommend to all

Absolutely brilliant service from Gorilla Tax Rebate. Nick was amazing from start to finish – super helpful, explained everything clearly and made the whole process so easy. I didn’t have to stress about anything and got my rebate sorted quickly. Couldn’t recommend them enough, especially Nick. 5 stars all the way!

I engaged this company to manage my Self Assessment tax returns for the 2022/23 and 2023/24 tax years.

After contacting HMRC directly, I was informed that neither tax return had been submitted and that no appeals had been lodged in relation to the associated late filing penalties. This resulted in HMRC issuing penalty notices totalling £2,000.

The agent originally handling my account had left the company. I was not notified of this change, and only became aware after contacting the firm myself to chase progress. Despite emailing the company with copies of the HMRC penalty letters, I did not receive a response or any explanation.

HMRC advised that I contact the firm to confirm that no submissions should be made on my behalf. Due to the lack of communication and clarity, I subsequently terminated their services and resolved the matter directly with HMRC.

This experience resulted in avoidable stress and financial penalty. Based on my experience, communication and case continuity were not managed to an acceptable professional standard. I would not recommend this service

Update:
Following my review, the Director of the company contacted me directly to acknowledge the issues I experienced and offered a sincere apology. He has since offered to personally assist and provide his services free of charge in order to resolve the matter.

While this does not change the difficulties I initially faced, I do appreciate the Director taking responsibility and making efforts to address the situation.

Efficient service and updates received from Gorilla Tax and Charles Chapman from start to finish. Would highly recommend.

Harry was fantastic, informative from start to finish. Highly recommend!

My advice is to steer well clear of this shoddy, unprofessional and borderline fraudulent outfit.
Dealt with them recently and found them to be rude, dismissive and extremely unhelpful.
The end result is me being investigated by HMRC.
You have been warned.

Brilliant company hardly any hassle at all, Charles was brilliant to work with to get it all done couldn’t have asked for more 👏👏👏 would recommended to anybody.

Really easy experience with the team, working particularly with Charles. Managed to get me a tax rebate within a few weeks.

quick easy effecent
Charlie was helpful and informative

Already added a comment but Harry made a easy and pleasant transaction.