Bought a very expensive electric recliner from you appropriately 10 years ago and contacted the company who I bought it from as needed a new seat cushion. They have just informed me that you are not a... Voir plus
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Lisez les avis des autres
We had a slight problem with our recently purchased sofa which needed a new back cushion. Daniel attended to solve the issue and did so in such a quick time! It was effortless as he is such a skille... Voir plus
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Good Upholsterer, arrived on time, tidy worker , pleasant manner and quickly finished work,(which involved settee and both chairs) in under 4 hours. Highly Recommended.
L'entreprise a répondu
I bought the Malvern 2 seater sofa from Furniture Village. I had quite a search as I wanted a 2 seater that fitted in a fairly small space so this was ideal. Delivery was efficient after about 6 weeks... Voir plus
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À propos de l'entreprise
- Fabricant de meubles
- aussi dans
- Magasin d'ameublement et de décoration
- Magasin de canapés
- Magasin de meubles
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
With a heritage dating back to 1898, G Plan has become a benchmark for British design. Today our enduring quality is crafted into supremely comfortable and stylish sofas that are designed to be lived on. Just some of the reasons why we're one of the UK's largest furniture brands.
Coordonnées de contact
Hampton Park West, Melksham, Wiltshire,, SN12 6GU, Melksham, Royaume-Uni
- 01225 700880
- consumercare@gplan.co.uk
- gplan.co.uk
4,3
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 93 % de ses avis négatifs
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Never again will we purchase or recommend G Plan…
We had previously had a Seattle sofa for 14 years- ( used by a family of six.) and it was excellent kept its shape didn’t crease or sag. After all the children had grown and left home we moved house and decided on a different colour scheme- hence the replacement sofa. We wanted quality so we returned to purchase g plan again. Incidentally all our furniture at our last home was g plan. Now only two if us the sofa initially looked presentable. But we began to notice a number of faults- sagging arms - limp backrests. And gapping between the cushions. We contacted the store- who sent a rep to examine. He said it was evident the sofa had inadequate filling- and commented that he could attend to the backrests but not the arms as they were stitched. We were informed by g plan it was the store that should initially remedy any issues. As part of consumer rights And the store said after attention if we’re not happy we could seek a replacement. Following this we contacted them again saying we were not all happy and were informed that g plan would be contacted- the sofa wasn’t shoddy and unfit for purpose. G plan did respond - they said as the sofa had been refilled. They considered that this invalidated any responsibility on their part as they considered the sofa was correctly filled.- which was contrary to the engineer’s report evidenced by photos. So it remains we are still dissatisfied and stuck with an inferior and shoddy product
20 novembre 2024
Avis spontané
Réponse de G Plan
Dear Mr Parslow,
We’re truly sorry to read about your experience, especially after being loyal G Plan customers for so many years. We completely understand how disappointing this has been for you, particularly when your previous furniture served you so well. This is not the experience we want for any of our customers.
We have been in touch with your retailer regarding your concerns and have offered a follow-up inspection free of charge to help look into the issues you’ve described in more detail. As your contract of purchase is with the retailer, this inspection will need to be arranged directly through them. We have asked the retailer to contact you so that this can be organised as soon as possible.
We’re genuinely sorry for the frustration this situation has caused and hope that the next steps help move things forward for you.
Thank you for taking the time to share your feedback.
Kind Regards
G Plan
Stunning sofa in every way 😀☺️
We tried out a lot of sofas in John Lewis and this was by far the most comfortable as well as being super stylish and with lovely soft velvet. We loved a few of the Swyft sofas but when we sat on them we found them horribly uncomfortable, this G Plan one is seriously comfortable. Very happy.
18 octobre 2025
Réponse de G Plan
Hi Martyn,
We're so happy you love your new furniture. They are so comfortable and its great to read you're so pleased with it.
Best wishes
G Plan
Réponse de G Plan
Hi Pamela.
We're chuffed we've made you so happy to leave us 5 stars!
We wish you many years of comfort for the future.
Best wishes
G Plan
G Plan sofas
We had a leather G Plan suite for nearly 25 years and decided to change it for another brand, wrong decision. After 14 months we decided it was just not comfortable so we ordered and just taken a delivery of 2 G Plan sofas so much better.
22 octobre 2025
Réponse de G Plan
Hi Peter,
Never leave us again! 😂 We're absolutely thrilled you came back and are pleased with your sofas.
Best wishes
G Plan
Réponse de G Plan
Thank you for leaving your fantastic review! Our Customer service team are very happy they could help.
Best wishes
G Plan
Service from Furniture village was…
Service from Furniture village was perfect and the furniture is just as I expected A1
22 octobre 2025
Réponse de G Plan
Thank you for leaving your review. We will be sure to pass on your comments.
Best wishes
G Plan
Really comfortable settee
I ordered the G Plan Holmes 2 seater settee from my local supplier and am very pleased with it. It was made up well within the timeframe given and looks beautiful in the fabric I chose. It’s really comfortable as well
21 octobre 2025
Réponse de G Plan
Hi Elizabeth,
This is wonderful to read! Thank you for the feedback.
We wish you many years of comfort to come.
Best Wishes
G Plan
Réponse de G Plan
Thank you for taking the time to leave us your 5 star review.
We're over the moon to have provided such excellent product and service.
Best wishes
G Plan
Réponse de G Plan
Hi Cheryl,
Great review! we're thrilled you're so pleased with it.
thanks for the 5 stars.
Best wishes
G Plan
My delivery was excellent the men were…
My delivery was excellent the men were very professional and friendly
19 octobre 2025
Réponse de G Plan
Hi Carol,
Thank you for leaving us a review. We're pleased to hear the delivery went well, and hope your furniture provides you many years of comfort.
All the best
G Plan
Réponse de G Plan
Hi Elaine,
We're delighted to hear you are pleased with your choice of G Plan furniture. Thank you for leaving us a review.
Kind regards
G Plan
New suite
Just arrived today 4weeks ahead of schedule,very pleased with it so far need to get used to the recliner head & lumber control , looks good and is comfy
29 octobre 2025
Avis spontané
Réponse de G Plan
Hi Len,
It's always a nice surprise when something arrives early! All the best with getting used to the functions of your new furniture.
Thanks for leaving us a review!
G Plan
Bought a Stratford 2+1+1 recliner over…
Bought a Stratford 2+1+1 recliner over 15 years ago and found it very comfortable and top quality baring in mind this is in an occasional room so barely used at all and is still like new! Recently bought a Stratford chevron 3 seater to complement the existing Stratford and Boy was that the biggest mistake ever! Zero Comfort, No Back Support, gap between both seat cushions goes straight through so good by TV remote and hands when getting up??? Something defnatly gone wrong here!!! Now either it's a Reject passed to a retailer for quick cheap disposal or Gplan is going down the Pan? Either way a reduced price of £800 for a sofa with less comfort than an Orange Crate is kinda Disgusting!!!
19 août 2025
Avis spontané
Réponse de G Plan
Hi Darran,
We’re very sorry to hear that your recent purchase hasn’t lived up to expectations — especially after being so pleased with your original Stratford suite for many years. We completely understand how disappointing it must feel to find the comfort and support different from what you remembered.
As your sofa was purchased through one of our retailers as a clearance item, it’s likely to have been a made-to-order piece originally manufactured for another customer, as our orders are all bespoke. Each of our retailers manages their own clearance sales and pricing, and we appreciate this can sometimes lead to differences in specification or comfort.
Furniture manufacturing has evolved considerably over the last 15 years — from the materials and fillings used to the design and comfort profiles — so newer models can feel quite different from older ones. That said, we’re genuinely sorry this one hasn’t met your expectations.
Kind regards
G Plan
A beautiful well made sofa
Took a long time to find a sofa both myself and my partner found comfortable and in just the right style to suit both our tastes.
The second we saw and sat on the G-Plan Austen large sofa in the showroom, we both knew it was the one.
It arrived after 6 weeks build time, However we noticed that it had a few defects in the seat stitching and build of the seat cushions, which when checking the showroom example again was unique to ours.
G-plan have been fantastic, they sent somebody out to inspect and immediately told us they would arrange a brand new replacement, no quibbles or issues.
Our replacement arrived this week, very impressed with the service and the quality of the sofa we now have.
It will last us many years. I wouldn’t hesitate to buy our next sofa with you.
22 octobre 2025
Avis spontané
Réponse de G Plan
Hi David,
Thank you so much for taking the time to share your experience. We’re delighted to hear that you and your partner found your perfect sofa in our Austen range, and even more pleased that our team were able to quickly resolve the issue with your original order.
We’re glad the replacement has arrived safely and that you’re now enjoying the comfort and quality you expected — your kind words mean a lot to us. We hope your new sofa brings you many years of relaxation and enjoyment!
All the best
G Plan
Excellent sales staff
Excellent sales staff . No pressure just important facts about product. Peter Williams was a joy to deal with no hassle not like other stores we visited. Would definitely buy from this store again. Also mention to 2 delivery guys
23 octobre 2025
Avis spontané
Réponse de G Plan
Hi Catherine
Thank you so much for your lovely feedback! We’re delighted to hear that you had such a positive experience and that your retailer made the process so enjoyable and pressure-free.
We really appreciate you choosing us.
Kind regards
G Plan
I ordered 2 Ridley Vintage sofas
I ordered 2 Ridley Vintage sofas, which I really like.
First sofa is fine.
The second sofa, the left handside base of the sofa, the foam was softer and less ridgid. The stitching was not even.
After a report from the upholsterer. GPlan have happily agreed to replace the sofa. Very pleased with the outcome!
17 octobre 2025
Avis spontané
Réponse de G Plan
Hi Deborah,
Thank you for sharing your feedback and for choosing our Ridley Vintage sofas — we’re so pleased to hear you love the design. We’re genuinely sorry, however, that one of your sofas hasn’t met the standard you expected from G Plan.
Your comments about the foam firmness and stitching are concerning, and it’s disappointing to hear that this wasn’t picked up during our quality control process. We understand how frustrating that must be.
The technician report will help us look into this fully and make sure the issue is resolved to your satisfaction. Thank you again for your patience and for bringing this to our attention — we’ll ensure it’s handled with care.
Kind regards
G Plan
No Support - Expect Back Ache!
We purchased a 2 seater sofa and 3 seater reclining sofa Nov 24 and the 3 seater is shot - has been for months! No support what so ever and that is without using the recliner function! You back aches after sitting on it for more than 15 minutes! We both work full time and aren't overweight so there is no reason why the support is so bad. It sinks so badly, like sitting in a hole. If this was a cheap sofa we might have expected it. But not when you pay thousands. Furniture Village seem uninterested in helping so we might have to try and go down a more formal legal route. Did not expect such poor quality from G-Plan, these sofas were meant to last us years! Would not recommend. We haven't even finished paying for it!
1 juin 2025
Avis spontané
Réponse de G Plan
Thank you for sharing your experience, and we’re genuinely sorry to hear about the ongoing issues with your 3-seater recliner. We completely understand how disappointing and uncomfortable it must be to feel let down by a product you expected to last for years, especially one you invested so much in.
It’s particularly concerning to hear about the lack of support and discomfort you’re experiencing, even without using the recliner function. This is certainly not the standard of quality we expect from G Plan furniture, and we agree it should be performing far better.
We also regret to hear that your experience with Furniture Village hasn’t been more supportive. While we can’t speak on their behalf, we would be happy to assist in any way we can to ensure your concerns are properly addressed. If you haven’t already, we recommend getting in touch directly with our customer service team, who may be able to work with the retailer to help find a resolution. Customer.service@gplan.co.uk
G Plan
Malvern 3 seater sofa
Lovely piece of furniture, fits in my room perfectly, r/h recliner seat is ideal. Most of all I love the high back that supports your neck and head, so many versions these days have such short backs which offer no support above the shoulders.
All in all, very pleased with my purchase, thank you
23 septembre 2025
Réponse de G Plan
Thank you for the 5 stars! your feedback is so important to us and we'll pass on your excellent comments to our design and development team.
All the very best
G Plan
I was very pleased with our electric…
I was very pleased with our electric recliner that was purchased in Feb 2025 but it has already failed on one side of the recliner and we are waiting for a furniture technician to come out and repair, not a good wait time three weeks with the one half of our two seater sofa stuck in the reclining position, I was not expecting this from GPlan
27 septembre 2025
Réponse de G Plan
Thank you for taking the time to share your feedback. We're truly sorry to hear about the issue you've experienced with your electric recliner, and we completely understand how frustrating it must be to have one side of your sofa stuck in the reclined position, especially after such a recent purchase.
While we’re pleased to know you were initially happy with your G Plan recliner, it’s disappointing to learn that the product hasn’t met expectations over time. We acknowledge that a three-week wait for a technician is far from ideal, and we apologize for the inconvenience this has caused.
Please rest assured we are committed to resolving this for you as quickly as possible. If there’s anything we can do in the meantime to support you further, don’t hesitate to reach out directly to our customer service team at customer.service@gplan.co.uk
G Plan
Pensioners delight
Great product, well-made and superbly comfortable. Replacing similar products that have lasted us 20+ years
11 octobre 2025
Avis spontané
Réponse de G Plan
Hi Roger,
Its so great to see this feedback and we're absolutely thrilled you're delighted with it. wishing you many years of comfort for the future
G Plan
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