G Plan Avis 

Sofas are lovely and comfy and we have received lots of compliments. However, USB ports do not accommodate new ipads.

Excellence from Tara, totally professional with great follow ups. We felt cared for and gave us reassurance. And because of Tara from G Plan we will buy again and would recommend to all.

The Gplan sofa we purchased is so hard and uncomfortable I contacted their customer service
Customer service has confirmed their sofas are not meant to be comfortable to start with but have to be worn in well we have had our one for seven months and it is as hard and uncomfortable as the day we got it and shows no sign of easing so if your thinking of buying one you should bear this in mind I will continue reviewing this sofa regularly until it is usable without sitting on cushions

I was impressed by the design and comfort quality and attention to detail very happy with the purchase l don’t think you improved in any way .

The three piece suite was an ex display model and was heavily discounted.
The staff were very friendly and helpful.
An added bonus was the removal of the old suite.

The Engineer, Steve Peberdy, called and confirmed his arrival time. On arrival, he was extremely polite and very well presented. He explained in detail of what he would be doing, showed us what the problem was detailed what was needed to be carried out to rectify the issue
He worked in an exceptionally clean and efficient manner. Sheets were laid out in the working area and once the rectification work had been completed he ensured that all unwanted materials were removed and the whole area clean and tidy
We can only speak very highly of Steve Peberdy and would have no hesitation in recommending him in future and welcome him back should, in the unlikely event, that his services would be required again
Thank you for completing the remedial work and demonstrating professionalism, efficiency and knowledge in a friendly and personable manner

I like my sofas and chair very much but my small two seater sofa does not match up properly where it is clipped together. The retailer has been back to see it about 3 weeks ago and said they would get in touch with GPlan but so far I have heard nothing.

G Plan Vintage The Sixty Two Swivel Armchair, Cambridge Slate Leather

This chair is of poor quality. The upholstery is not crafted to any standard of workmanship, and the material beneath the cushion is no better than fabric from a reused grocery bag. The leather itself is not of high quality — it feels cheap and does not match the premium claims made by the brand.

After only three months of purchase, one of the caster wheels came off while I was sitting in the chair, leaving it unbalanced and tipping me out — causing harm.

I bought the chair from John Lewis, yet they are only willing to repair the leg, even though under consumer law I am entitled to a full refund. Customers deserve honesty and safety, but this chair offers neither.

G Plan advertises its furniture as high‑quality and well‑crafted. This is untrue. The product is badly made, unsafe, and misleadingly marketed. I will not buy from G Plan again, and John Lewis has failed to uphold the standards I expected after decades of loyalty.

Do not buy anything from G Plan, nor from John Lewis.

I had an issue with my old recliner really from the day I bought it. The button kept coming away and it would not recline. I had to have it repaired 3 or 4 times but the last time I was told they could no longer get parts for it. I contacted G-Plan directly and asked for my issue to be escalated to a manager. I was then contacted by Kara and she told me they would give me a new chair and true to her word a brand new power recliner chair was delivered to my home. I cannot thank Kara enough and cannot fault G-Plan. Kara even filled in my warranty for me and told me to contact her with any issues. 5 stars is not enough for the service I received from Kara. I would definitely recommend G-Plan

The Gplan Expert who came to our house a week after we reported a possible fault, and and was able to sort out our problem on site. Brilliant service, thank you.
John Darbyshire

Very pleased with the item quality a d the look of the sofa plus I like that you can split the sofa so you can make 2 3 seating sofa into a 4 seater and a 3 seater I to a 2 seater just by unclipping them and moving the middle seat great design idea

Purchased 2 Parker Knoll sofas, non reclining, took delivery on 1st September. The cushions were not as firm as the sofa in the showroom and it felt as though I was leaning to the centre. I contacted the shop I purchased them from, who contacted Parker Knoll. They rang and a fitter came out, put new cushions in and the sofas are now as I expected and the fitter was excellent.

Very comfortable and look great in our room

Good quality furniture, built to last with a 25 year guarantee. Exceptional quality sofa, built to last

Robert came to fix an unravelled seam on our sofa. He was a really sound guy and did a great job, made it look like new.

I had a problem with my G plan riser/recliner chair,which proved to be caused by a damaged cable. I contacted the company,and explained the problem.They were very helpful,and very quickly sent me a replacement cable and remote control,which solved my problem.
I am very impressed with the helpful staff member ,Tara,who dealt with me so efficiently.Thankyou to all concerned Ian Holland

Steve was very efficient and did the job to a high standard

Ordered a Ellis 3 peice leather suit from a retailer in Edinburgh after delivery I noticed a couple of flaws with the finished product, contacted retailer who arranged an inspection from a company called Emmeria, a company rep called to inspect the product after removal of the fibre padding in the cushions at the back then fluffed up he replaced them and informed me that this has to be done every day to maintain the shape as for the other faults they are within manufacture standards, so he has rejected my claim, not impressed with gplan so will be contacting trading standards to resolve this issue

Bought an additional sofa to go with two we bought about 6 years ago. Same model, same quality, same comfort. Delivery was within quoted timescales.
Delighted with sofa.
Only niggle is that, due to fabric producers going out of business during Covid, original fabric no longer available.

We are satisfied with our new Kingsbury sofas.
However since delivery on 15 October we have experienced a strong musty smell. We were advised by the store we purchased the sofas from to thoroughly air them. Fortunately the weather has been fairly mild and we have been able to leave the windows open. Now after nearly 4 weeks there is a slight smell,
We have looked through the Care Guide & GPlan website but can find no mention of this problem. By searching online there are many comments on new furniture & smell. My point is in todays age of Health & Safety why is there no reference to this problem.