G Plan Avis 

Ok where to Start this saga. Last April I decided to purchase a GPlan Vintage 3 Seater Sofa and chair cost £3000 a safe bet 2 high end names in the consumer world Delivered the end of May
During October we found that the foam cushions were sagging and failing very uncomfortable I telephoned John Lewis they sent a technician who duly arrived in November he added a very small sponge type foam to the chair
That did not solve the problem what followed was months of emails phone calls more technicians who agreed the foam was faulty not good density changed one side of the sofa we will return with more foam inserts.
I have been told today this will not happen until the middle of May. I have nowhere to sit in my lounge as I’ve now developed Sciatica so I’m on a tub chair
I’ve heard all the platitudes from John Lewis they will not entertain a Return for Refund due to the Consumer Rights Act I need to have a repair after 7months I am worn out I need help
I am a 76yrs old lady with health issues which both John Lewis and GPlan knew about that made no difference
Update John Lewis finally admitted this should not have happened so picked up the sofa and chair and offered refund 🤞not yet received.
G Plan you were informed about this fault and you had me waiting 7months for a resolution Shame on you

The sofa suite we acquired is pure quality. We paid a premium for G Plan - perfect for our needs from size to comfort and colour range. However we were only able to take delivery of two of the three items we had purchased as there was a production issue meaning a later delivery of the outstanding item. Delivery of the latter occurred soon after the delivery of the other two items and all was fine. Delivery service was very satisfactory too. We are enjoying our purchase.

Good quality furniture.
Very helpful staff.

Not the quality or service I expected from an iconic British brand. Ordered a wren suite on 23/02/26, sofa ,armchair and riser recliner . Two missed delivery dates ,only one damaged chair and faulty sofa delivered.still no sign of riser recliner. Now waiting for report to be filed to order replacements. So goodness knows when this will be sorted.
Update faulty
Job ID - 2783082

Following our recent technician visit regarding your most valued order on behalf of Bedford Furniture Village (customer Service Centre) we are pleased to confirm that we can resolve the issue(s) for you.

In order to resolve the issue, we have ordered directly from the manufacturer, the following parts;

Part: LHF CHAIR MECHANISM
Quantity: 1

The lead time for these parts is approximately 6 weeks

For your convenience these parts will be delivered directly to your home address, you will receive further notification when the parts are dispatched to you with the relevant tracking information.
Today I’ve received an email informing me of another delay on riser recliner. Definitely not a good experience.
Update
Riser recliner came 14 th of may. It was ok.
Furniture village ordered replacement for faulty sofa and recliner chair that was dirty and faulty.
These arrived on the 22 nd of June
The chair was ok but sofa was filthy and misaligned and wobbly.
We have decided to call it a day and asked for a refund on the whole suite enough is enough.
Now over two weeks for collection before a refund can be issued. G plan is not the quality it once was.

Delivery and quality as expected,no problems.

I have given a five star review after my initial complaint/problem with faulty fitting was resolved by your technician on his visit (Rob Shrapnell). He virtually took the whole double recliner apart and spent a lot of time on the actual upholstery as well. The First Gentleman having made no adjustment said it was ok. I did send photos to Leeks to prove that it wasn’t corrected.

Overall I am pleased with my Maribo Fabric Lift and Rise Power Recliner Chair bought from Furniture Village. It is comfortable, looks good and is easily set to a wide range of positions. I would have given it 5 stars if it were not for two relatively minor faults which G Plan could easily address. The remote is attached with a very heavy, tightly coiled cable which acts like a spring. Operation requires constantly pulling it really hard with the left hand while pressing buttons with the right. The charger cable must be inserted into a small socket buried under the back of the chair. The cable ends in a plug which can only be inserted one way but has no markings or shape to indicate which way it is being inserted. For anyone like myself who cannot bend or kneel down this is an issue. I considered permanently attaching a short extension cable to the chair but G Plan seem to use a very unusual connector which I cannot identify.

Update
My review notes a couple of minor issues which might affect some other users, especially older folk such as myself. In saying "easily addressed by G Plan" I simply meant with a design change for future products. The G Plan response suggests I ask my retailer to send a technician to inspect the chair, implying there might be a fixable fault with the charging socket. This seemed very unlikely so I emailed G Plan with photos of the socket and asked them to let me know whether it appeared normal or they could see anything I can mention to Furniture Village quoting their advice. After three weeks there has been no reply to my email. It seems that G Plan's published response to my review was a PR exercise in the full knowledge that contacting the retailer was a waste of everyone's time. I never expected G Plan to do anything about my chair but in view of their behaviour I have now reduced my rating from 4 to 3 stars.

The chair we bought is comfortable and the right thing for what we needed, delivery guys well, there was a whoosh of cardboard and plastic, and there was our beautiful new chair

Good 👍 excellent delivery lads on van

The leather Vintage Seventy Two sofa is so stylish and comfortable. Delivery and customer service were great! I bought it unseen, based on reputation. It is a quality item and it's wonderful to know it's made here in the UK. I would definitely buy G Plan again.

Having purchased our G Plan 3 piece suite in 2020, I didn’t hold out much hope for replacement of two sofa feet that had cracked and collapsed. How wrong was I. The G Plan Customer Service Representative called Tara could not have been more helpful. Her communication skills were excellent and she soon ascertained the make of suite and the product I required. A new set of feet for my suite have been dispatched in the post and follow up email forwarded detailing when they should arrive. Well done Tara. Your professionalism has just guaranteed our next suite purchase will be from G Plan.

We had a technician (Rob) attend our property today as we had a problem with our year old sofa. Rob was incredibly knowledgeable about the makings of our G-Plan sofa and soon diagnosed the problem. He was very polite and very helpful with any concerns we had, he was very thorough with fixing the problem and an is an absolute credit to G-Plan. Our sofa feels like a new sofa again!! Fantastic

The sofa was delivered on time by friendly staff. Is very comfortable

The Service Technician (Rob) was very professional and knew how best to deal with the issue by making some adjustments and improvement to the comfort of the item.
His approach was very friendly and informative and he went the extra mile(s) to do what was needed.

Bought from Camp Hopson Newbury, great experience helpful staff.
Very happy with two new sofas.

Very Good Quality 2 seater G plan reclining sofa with adjustable lumbar support sold through Sterling furnishings Aberdeen. Service from both Sterling and G plan excellent. Any issues we had were dealt with promptly and to our satisfaction. Would recommend anyone to try G plan first , it’s a little more expensive but you are paying for quality and good service.

What can I say. Prompt, friendly & polite, clean and tidy and job done well quickly.
Great service.

Really loved the sofas and the delivery and putting it together was excellent

excellent quality and received when promised.