Bought a very expensive electric recliner from you appropriately 10 years ago and contacted the company who I bought it from as needed a new seat cushion. They have just informed me that you are not a... Voir plus
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Lisez les avis des autres
We had a slight problem with our recently purchased sofa which needed a new back cushion. Daniel attended to solve the issue and did so in such a quick time! It was effortless as he is such a skille... Voir plus
L'entreprise a répondu
Good Upholsterer, arrived on time, tidy worker , pleasant manner and quickly finished work,(which involved settee and both chairs) in under 4 hours. Highly Recommended.
L'entreprise a répondu
I bought the Malvern 2 seater sofa from Furniture Village. I had quite a search as I wanted a 2 seater that fitted in a fairly small space so this was ideal. Delivery was efficient after about 6 weeks... Voir plus
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À propos de l'entreprise
- Fabricant de meubles
- Magasin d'ameublement et de décoration
- Magasin de canapés
- Magasin de meubles
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
With a heritage dating back to 1898, G Plan has become a benchmark for British design. Today our enduring quality is crafted into supremely comfortable and stylish sofas that are designed to be lived on. Just some of the reasons why we're one of the UK's largest furniture brands.
Coordonnées de contact
Hampton Park West, Melksham, Wiltshire,, SN12 6GU, Melksham, Royaume-Uni
- 01225 700880
- consumercare@gplan.co.uk
- gplan.co.uk
4,3
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Comfy sofa but slow customer service
I like the settee it's very comfortable. However it was not put together properly. Also the back cushions on right hand sofa doesn't have enough foam in it.After phoning the store that we purchased it from we eventually heard from G Plan with a date early July . More than a month after delivery. We paid more money to purchase G Plan hoping that we wouldn't experience any problems. Not off to a good start
27 mai 2026
Réponse de G Plan
Thank you for your review Susan.
We are very sorry to hear that you have had a negative experience.
As soon as retailers in form us of any issue, we act on this as quickly as possible. In this case our records show we received information regarding your furniture on 1st June and that a technician visit has been arranged for 16th June, allowing for availability from both parties.
As soon as we have details of the visit, our team will reach out to the retailer who will be able to contact yourselves should any further actions be required. Hopefully this will not be the case and it will all be resolved today for you.
Please do get in touch with the retailer if you experience any further issues and we can assist them to resolve this.
Kind Regards, The G Plan team.
Seattle Range Settees
We bought 3 and 2 seater settees from the Seattle range and couldn’t be happier with them. We purchased them at Beevors in Middlesbrough who we’re friendly and very knowledgeable regarding the product which were delivered in the time frame given.
Although not the cheapest, you get what you pay for, the quality is head and shoulders above other settees we’ve bought and the colour we chose looks even better on the full size settees.
This was our first purchase of G Plan furniture and it certainly won’t be our last.
All in all great service, great design and great product. Would highly recommend G Plan as a quality addition to any home.
26 mai 2026
Réponse de G Plan
Hi Mark,
Thank you for your 5 star review. We are glad to hear that you had such a positive experience and are pleased with your furniture.
Best wishes, The G Plan Team
Great service
Robert Green arrived promptly. Excellent advice on care of sofa. Very efficient and friendly. Would recommend G Plan for its oroduct and after sales.
8 juin 2026
Avis spontané
Réponse de G Plan
Hi Tracey, thank you for leaving you lovely review. It's great to receive such positive comments and we will certainly pass them on to Rob.
Best wishes from The G Plan Team
Excellent sofa 5Star .
Excellent sofa
Extremely happy with our new G Plan leather sofa and chair , very comfortable, looks and feels very well made, looking to get many a years of enjoyment and pleasure.
7 juin 2026
Avis spontané
Réponse de G Plan
Thank you Kevin for your review. We are pleased to know that you are happy with your G Plan furniture and we too are confident it will provide many years of comfort and pleasure.
Best wishes from The G Plan Team
Very pleased with our 2 settees…
Very pleased with our 2 settees delivered in April and the service from our local retailer
21 mai 2026
Réponse de G Plan
Thank you for writing a review.
We love to hear when customer are pleased.
Best wishes
The G Plan Team
Fabulous suite
This is our third GPlan suite, it is very comfortable beautifully made and we highly recommend
20 mai 2026
Réponse de G Plan
Many thanks for your review. Comfort and craftmanship are at the heart of what we do and it is wonderful to know that you are pleased with all of your G Plan purchases.
Best wishes from The G Plan Team
Repair engineer arrived when he said he…
Repair engineer arrived when he said he would ,repair carried out to the recliner electric chair very efficiently and effectively re cushioned to the seating very pleased at this moment with everything done .
3 juin 2026
Avis spontané
Réponse de G Plan
Thank you for taking the time to leave a review and we are pleased that you are happy with the work undertaken by out technician Steve. We are confident that your recliner will provide comfort for years to come.
Best wishes from The G Plan Team
Smart chair but footstool hard as a board
Very well made chair
Electric recliner works well
Feels much harder than showroom model which was nice and soft
Foot rest as hard as a board
19 mai 2026
Réponse de G Plan
Thank you for your review Christine.
We really appreciate you taking the time to send us this feedback and we will pass it on.
We wanted to mention that the showroom models have been used and soften up over time, your furniture will do the same.
We expect that in a few weeks it will feel more like the one you tested in a store.
Best wishes
The G Plan Team
Just wanted to say thanks to Steve who…
Just wanted to say thanks to Steve who came to look at our recliner that had developed a small fault.
Ended up having to replace the mechanism which involved dismantling the sofa more or less on the hottest day of the year, which he did with no hesitation or mess & we now have a perfect sofa again.
Hopefully we won’t need to contact them again but if we do I'm reassured someone with plenty of experience will come & sort it out.
26 mai 2026
Avis spontané
Réponse de G Plan
Thank you Mark for taking the time to share your lovely feedback. We will certainly pass on your wind words to Steve.
Best wishes from The G Plan Team
The quality of the sofa and after sales…
The quality of the sofa and after sales care are amazing. This really stands out in today’s throw away world.
Very happy to recommend to anyone I can.
26 mai 2026
Avis spontané
Réponse de G Plan
Thank you Steven for your five star review. Your lovely comments regarding your sofa and the service you have received are much appreciated.
Best wishes from the G Plan team
WARNING - G Plan Kingsbury…
We purchased a G Plan Kingsbury 3-seater and 2-seater sofas from Furniture Village in 2024 at a cost of around £8,000. Given the price the price of the furniture we also purchased the Care+ furniture protection policy.
Within approximately two years, one seat has developed a significant loss of support and resilience. The affected seat has deteriorated to the point that you sink noticeably into the junction between the seat base and backrest, resulting in a much lower seating position and making it uncomfortable and more difficult to get up from. The other seats in the suite, including the 2-seater, remain in good condition.
We have raised this both with Furniture Village and the associated insurance provider, Emmiera Group, who acknowledged compaction in the seat, but the claim was declined on the basis of “no faults found”, with reference to normal usage and “favourite seat” wear.
We are not disputing that some softening can occur with use, particularly in the most frequently used seat. However, the level of deterioration in this case is quite ridiculous for furniture of this age and price, and is significantly affecting day-to-day use.
At this stage we are seeking a fair resolution and an explanation of how this level of loss of support is considered acceptable for a premium product within such a short timeframe.
We are still hopeful that Furniture Village and or G Plan will engage properly with the issue and resolve it appropriately.
21 mai 2026
Avis spontané
Réponse de G Plan
Thank you for taking time to write a review.
We’re very sorry to read about your experience and that you are unhappy with the customer service provided by Furniture Village and Emmiera. When you purchase from a retailer, all orders and aftercare are managed directly by their team as part of the retailer agreement.
We operate a rigorous quality control process on all products, and if Furniture Village identify any issue they believe relates to manufacture, they will raise this with us immediately so we can support them in resolving it as quickly as possible.
In the meantime, the best course of action is to continue working through Furniture Village’s customer service and reporting process, as they are responsible for arranging inspections and resolutions.
Should they require any assistance from us as the manufacturer, we will of course work with them fully to help bring the matter to a satisfactory conclusion.
We do hope this is resolved for you very soon.
Kind regards
The G Plan Team
VERY DISAPPOINTED
In September 2023 we took delivery of our leather suite - 3 seater 2 seater and 1 armchair from John James Furniture in Southend on Sea Essex. Last year I contacted John James as we noticed there were lighter patches appearing on the suite. I was told that unfortunately it happens with leather!!! We previously had a dralon suite for over 45 years and it served us well. I have to say we are extremely disappointed with our suite considering it was high grade leather and cost us a lot of money.
I was told by someone that it seems the lacquer coating is actually peeling away!
20 mai 2026
Avis spontané
Réponse de G Plan
Dear Elizabeth,
Thank you for taking the time to review.
We're very sorry to hear about the issues you have experienced.
Our factory here in Melksham takes every care to ensure all pieces of furniture are manufactured to the highest standards, using the finest materials and upholstery.
While we offer a 2 year warranty on materials, we always do our best to work with our retailers to offer assistance or a resolution should a service issue or query arise. We expect and experience that the leathers we use last for many years past the life of the warranty.
There are many factors than can affect leather, we do have plenty of care advice available in our care guide on the GPlan website.
As your suite was purchased through a retailer, your contract of sale is with them, they are best placed to review the options available to you. If they do need any support from us to assist with a resolution they can get in touch and we will work with them fully to help bring the matter to a satisfactory conclusion.
Kind Regards
The G Plan Team
I would never buy from G plan again
I would never buy from G plan again. They send technicians which are useless and keep passing the buck ! Please do your homework when purchasing a sofa from Gplan. In the end I had to buy new sofas from different company and I very happy with them
21 octobre 2025
Avis spontané
Réponse de G Plan
Hi Alison
We’re very sorry to hear that you feel disappointed with your experience.
We would like to reassure customers that all concerns raised with us are reviewed fairly and thoroughly. To provide an unbiased assessment, we work with experienced and independent external technicians, as well as experienced in-house factory technicians where appropriate depending on location and availability. Our in-house technicians have many years of experience within the furniture industry and product manufacturing.
We always aim to resolve concerns as quickly and fairly as possible and are sorry that, on this occasion, you have been left feeling unhappy with the outcome.
Kind regards,
The G Plan Team
Rob Green perfect gentleman
Rob Green perfect gentleman, arrived on time after 2hr journey very considerate and professional, thanks Rob. Regards Mr &Mrs Hawley
12 mai 2026
Avis spontané
Réponse de G Plan
Thank you for your review Mr & Mrs Hawley.
We really appreciate you taking the time to send us this positive feedback and we will pass it on.
Best wishes
The G Plan Team
We chose g plan because we wanted a…
We chose g plan because we wanted a firm and comfortable settee and armchair. We have certainly enjoyed the furniture very much and would recommend g plan again and again. Thanks once again for a brilliant piece of manufacturing.
28 avril 2026
Réponse de G Plan
Thank you for your review Chris.
We are glad to hear that you are enjoying the furniture.
Best wishes
The G Plan Team
So comfortable have ordered a second...
27 avril 2026
Réponse de G Plan
Thank you for your review.
It's great to hear you have ordered another piece of furniture.
Best wishes
The G Plan Team
Beautiful table
The G-Plan Winchester is a really nice dining table that feels very high quality
19 avril 2026
Réponse de G Plan
Thank you for your review Paul.
We are pleased to hear your comments regarding the table.
Best wishes
The G Plan Team
It looks good but I need a cushion…
It looks good but I need a cushion behind my back to mak3 it comfortable
22 avril 2026
Réponse de G Plan
Thank you for taking the time to leave a review. We appreciate that comfort is a personal issue but when concerns are raised, we would suggest contact is made with your retailer. Foams and fillings will soften with use and most will require redressing. This may be affecting your comfort and your retailer would be able to arrange an investigation to ensure everything is correct against the specification of the model you have purchased. We do hope that this is of assistance.
Best wishes from The G Plan Team
The Quality is always good.
It was delivered in the time span I was given at the time of purchase. I have had G Plan before, it lasted years.
23 avril 2026
Réponse de G Plan
Thank you both for your review. It is great to know that you are returning G Plan customer and everything has run smoothly with your purchase.
Best wishes from The G Plan Team
Réponse de G Plan
Thank you for your review John.
We appreciate your comments.
Best wishes
The G Plan Team
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