Grantham's Avis 

Great service,placed an order with Grantham's which arrived quite quickly, unfortunately there was a mix up and I received the wrong item, a chat with Amanda soon sorted the problem for me ,as it happened I decided to keep the wrong item as I can use itso saved sending it back ,Amanda was great and after sorting prices ect I received what I wanted next day ,as far as I'm concerned I would highly recommend this company their customer service is first class thanks to everyone for your help I know where to come when I next need something

Two stars given only because items that were received were in exceptional condition. Stars lost because of extremely poor communication. We ordered an awning returned by a customer owing to wrong size for their caravan. Awning arrived in condition as advertised however crucial parts were missing making it impossible to use. Contacted Granthams immediately to report missing items and I was asked to email photos of what was received. I did this immediately along with a list of items received and items missing. I received no response and was telephoning daily, sometimes more than once, and although promised never received a call back. Eventually I emailed the MD and said that I was going to cancel the order and I wanted a full refund. I never received a response from him either, not even an apology. This was now entering the 6th day since receipt.I did however receive a call from Joe who advised me that I would receive the missing items direct from Camptech, which did actually happen 48 hours later.
I will never use Granthams again, not because of the standard of the goods received but because of the extremely poor communication

Good experience from ordering to delivery. Product was as expected and it was delivered within the timeframe.

Excellent service with speedy delivery.

We bought a motorhome from Granthams at last years summer show and from paying the deposit to eventually selling it back to them at a loss 11 months later, we had nothing but hassle and stress from day one. The sales person gave false information. The vehicle had to be returned several times for numerous problems under warranty and spent more time at Granthams than with us. Eventually we were given a date to pick it up and on arriving there found they weren't expecting us and none of the work had been carried out!! Our overall experience with Granhams has been a complete nightmare from start to finish and I would urge anybody thinking of getting a motorhome Avoid Granthams!!!!

Fast delivery and very pleased with my purchase. Thank you

Easy to navigate the website for the lock barrel I required and very competitive pricing.
Confirmation email straight away for my transaction.only ordered a couple of days ago so still awaiting delivery.
Many thanks Nick.😄.

Bought an air con unit for my caravan. Cheapest price I could find and it arrived when they said it would!

I think Grantham's are terrific.
Good products, decent prices and fast delivery.
One product I ordered was out of stock, but I was given an expected delivery shipping date. In fact, the item arrived well before the expected shipping date. I wish all dealers were as good as Grantham's.

When I ordered my polarary air con I was told it would be early July and on the 9th it turned up as hopefully expected. I’m absolutely thrilled as we away the following week with 4 dogs. I texted Mitch with a quiry about are brackets included and the response was within 15 minutes. Well done Granthams, you have come through yet again 😁😁😁😁 happy campers yet again.

We are very happy and very satisfied with our new home. Christian went the extra mile for us on everything. Thank you again for everything would recommend to friends and family.

Grantham's provided an excellent service by helping me identify the correct replacement light for my motorhome and than fulfilling my order with no drama.

Order process simply , a little slow to update order progression.

When they did confirm, they stated it would be sent by parcelforce 24 hr delivery service . That's where these companies just don't then take any ownership , it's gone not my responsibility now !
I guess me sitting at home awaiting delivery didn't matter to them not Royal Mail .
Now if this was a £20 order you take the chance and if it's left with no one home then you take the chance , but an order of this size and cost I wanted to be home , didn't want this sitting around outside my door for people to see .

Guess what it didn't arrive, contacted company who just didn't give a damn , they just said we do state 3-5 working days . You're missing the point , if you intend to deliver in 3-5 working days then fine tell me , set up the courier and let me track it , knowing its gonna be 3-5 working days.

You didn't , you pay for 24hr delivery service , tell me the CUSTOMER (being the clue here) that you've sent it on that specific 24hr delivery service and it will be with you tomorrow, provide the tracking details, but then it doesn't arrive !!!

I messaged Grantham's both live chat & WhatsApp , they didn't want to know , rubbish customer service , rubbish arrogant company , would never use again.
I can just imagine there response to this , it will either be none or some waffle stating standard terms , oh we are sorry bla bla bla . Save it . Take it on the chin and do something about it.

Excellent company firstly highly competitive prices, good fast service/ delivery and excellent communication.

Grantham Caravans buy with confidence. We promise to keep you updated on any potential changes that may occur between order take and planned despatch. We will be in touch with you regularly, just to keep you updated with the progress of your order. In my case these words meant nothing. This is indeed my worst experience it has been exasperating and both tiresome dealing with these people to say the least. You would expect that when a renowned company in this case Grantham’s makes mistakes that they would endeavour to pacify that customer and make apologies and do their utmost to put things right as soon as possible in a reasonable time frame. Unfortunately this has not been the case in respect of refunding my deposit of £1000.00
To come straight to the point the Sales manager telephoned me on Saturday 20th June 2026 to inform me that he had spoken to the general manager and that Grantham’s would be reimbursing me my deposit of £1000.00. This was after I refused to take a new caravan that was well below the standard one would expect which I will not elaborate on at this time. It was a short conversation as I was awaiting a call from the Ambulance service.
To date 2 weeks 3 days later the money has not been credited to my bank account. I have telephoned promises were made emails sent not answered during all this time. I asked to speak to the General Manager and I also asked to speak to someone in accounts the reply I got it’s not possible to speak with them. I have during this episode stated that I wanted to sort this out amicably unfortunately this has not happened so I am going to enlighten you to events leading up to this point in time.
On Sunday 17 May 2026 we went to Grantham Caravans to look at the new 2026 Coachman VIP 565, they had one on display after looking at it we went to see the sales people and spoke to a salesman we discussed the price and my trade-in. The easiest sale he ever made I gave him a deposit of £1000.00 which was paid from my bank account the following day. We were informed it would take roughly three weeks to get it ready. They had problems with the shelves in the caravan being buckled I made several telephone calls and emails and eventually we got a date to pick up the new Coachman VIP nearly five weeks later. We were supposed to have a video about the handover two days prior to the collection of the caravan this never happened. We had emptied our existing caravan I had the final payment sorted and all the insurance for the new caravan in place. So on the allotted day 18th June 2026 we were obviously excited that at last we would collect our new caravan. We checked the new caravan over and were thoroughly disappointed with the things we found that had not been done and also the condition of the new caravan which we refused to accept. It had also only been valeted that morning. To add insult to the situation they done a quick 7 point damp test on the caravan I was trading in a coachman Pastiche 2018 test with readings of 18 to 27% and gave me a Quote of over £700 to rectify it and a quote of £516 to repair a small dent in the side panel. This I can only guess was to try and reduce the trade in price I had been originally been offered. Pity more time was not spent on making the new caravan I was buying was fit for purpose.
So what a complete waste of time we had to put all the things back into our caravan and rearrange my caravan insurance all the trouble and tribulations they will never understand and we never received an apology for all the inconvenience and cost in wasted time and money.
I have since had our 2018 Coachman Pastiches fully service by a NCC approved Engineer doing a through 40 point damp test the highest reading was 7%. Draw your own conclusions.
I did not particually want to write this review but as i was getting nowhere asking about my refund which has still not happened i thought somebody might take notice Perhaps someone in the organisation could call me and give me a good reason why this has not happened or honour your word and pay me then we can both have closure.

Fantastic customer service Sheila can’t do enough for you. So pleased we bought our motorhome from them

We asked which bin would fit our caravan door they advised us on which one, we ordered it and it was dispatched, we were given the 7/7 for delivery it arrived on the 4/7, I fitted it to the door it was a perfect fit. I cannot recommend Granthems enough as this is not the first time ive use them. Brilliant company.

Arrived swiftly. Very well packed.
Excellent service.

Disappointed with the product I received it was too small more like a child’s camping set of a table and six chairs. I want to return it but email address to contact not valid so emailed different address but not received reply very upset customer☹️👎☹️👎

We ordered our Brunner Air Conditioner on a Wednesday hoping to get it by Saturday and we had it delivered on Thursday.
Thank you so much for a wonderful service.