Gratiae USA Avis 

I started having bad opinion on package delivery, as I ordered product on April 4th and did not received anything on April 21st. I sent email to customer service, but their reply finished as junk email, so never noticed they tried to contact me. Stephanie from customer support called me on 23th and told me package was lost at postal office. They just send another package by Fedex with a tracking number. Thanks to Stephanie from customer service :)

The packaging on every product I have seen is terrible. The inserts when existing come broken, seals leak and many times arrive open. Terrible quality control, products are filled to obvious different levels especially the liquid products.

I like the product, lifting facial serum
n age defying multi action sculpt expert n would purchase it again in the future.

Please send my free gift!!!!!

Horrendous customer service! As well they charge 500% more for their products at airports than online and refuse to aknowledge the difference!!

Would be great to get an actual e-mail adress that works instead of the one offered below.

I was lucky enough to be helped by Stephanie in your Customer Service Department
Everything I requested was taken care of immediately and in a professional ,helpful way
I will certainly continue to use Gratiae products because of the product itself and the fantastic service I received from Stephanie
Thank you very much
Barbara Guiffre

Finaly after 3 month - I got, what I ordered. It's long time.
But the products are good. I like the product for my hands because it's good and the eye serum is also very good.

Update: Finally spoke with them. I’m not giving more than 3 stars because it still has taken months to have a proper conversation. Hopefully their customer service improves and I hope the product is actually worth all of the effort....

I missed a call from them...they gave me an ext to call, left a message, and still haven't heard back. I have been so clear in numerous calls and emails about what I need, so it would have been nice had they just answered my questions on my voicemail but I guess that is asking too much.

Cannot get a hold of anyone to discuss my $1000 product.....it’s been weeks. I feel like this is a scam. I would not recommend this company.

Had a few issues with product and manager. But Stephanie from customer services really helped and rectified the situation. I am so grateful for all her help she was awesome and a great asset to the company hence my 4 stars!!!

Bought for my wife, she really happy and love these products.

Great customer service, especially Virginia and her supervisor!!

Really like body scrub and butter. Want to try eye serum.

I love these organic products. My personal favorite is the gratiae eye serum, my eyes never felt better.

I bought 2 products on my last trip to the United States and they are simply fantastic. I found the products in the Woodbury Premium Outlet NY and the seller was simply fantastic as well as the products of that brand.

Truly great products! worth the the money and i see it as an investment to my skin so 2 thumbs up :)

I ordered product on June 6, 2017. It was to be shipped within 2 days. A week later I contacted customer service and spoke with Chelsie. She said the sample was out and she would replace it with another sample and ship it right away. Waited another week, nothing received. Called again spoke with Chelsie, sample product issue again. I told her just send what I ordered and skip the sample. June 27th still nothing received. Called and she sent me the FedX tracking #. FedX had received the information and created the label but had not received the package. Contacted Chelsie and she said she would check on it and call me right back. Two days later no call back and no one at the phone # or customer service answers the phone. Guess I am just out $181.99 dollars. I wonder if this review will make it on this site. As of June 29. I called Customer Service and Chelsie answered, she had sent an e mail where she was having my order overnighted by FedX and apologized for all the mix up on my order and offered to send me extra product because of all the inconvenience. I checked on the new tracking number and the package has been received and is on its way. So I have given them 4 stars. If my next order goes smoothly I will give them 5 stars as I love the products I have used. Chelsie sounds like she is very busy and trying to do the best she can. Chelsie, thanks for restoring my confidence in ordering from Gratiae, Premier .

The product is very innovative and leaves skin with great clean feeling.

Excellent company! Chelsie gave great customer service! I couldn't be more pleased 😊

I love these products and could not have asked for better Customer Service!!

Amazing customer service! They responded in a timely manner, and with a great solution! They
just earned a new customer

I accidentally placed an order that I needed to cancel. Chelsea was a big help

I will sincerely buy another products from gratiae very satisfied