Greenby Avis 203

No zero or minus star option unfortunately. I have decided to give up my primary email address that I’ve had for decades rather than accept being fobbed off on this shoddy crowd that have no doubt profited from selling the email list to any scammer who wants it. I hold plusnet (whose webmail has been a joke for years) equally accountable & will look for another broadband provider when my contract is up.

After the migration from Plusnet, one out of two emails does not work on webmail, neither work on an email client and no contacts have been migrated. Support relies heavily on AI and the offshore processing of tickets takes 3 days for a response that is useless.

I suspect the appalling service is deliberate. I presume Plusnet paid Greenby to take on these email accounts as a free service for 2 years, but having been paid, Greenby is now doing its best to shed its obligation.

Update: I notice that Greenby enforces a minimum password length of 5 (time to hack < seconds). They really are clueless.

Transfer to Greenby from Plusnet an absolute mess. All my emails stopped and it took ages to untangle the interface configuration with outlook. I have lost numerous emails and still today get emails bounced from servers unable to deliver. I have contacted the Greenby 'help desk' on multiple occasions but have not had one response to date. Plusnet don't want to know. After many years with Plusnet I have had enough and they will loose my custom. I suspect I am not alone!!

Where do I start, just read all the reviews below. You have been warned, utter disgrace. No phone number, no email address to contact. My Plusnet contract is about to end, Greenby site states that if you contact Plusnet they will keep emails active until the transfer even if you leave. Plusnet say they won’t. Plusnet say I have been migrated but apparently not according to Greenby, none of them seem to have a clue. Shame on both companies.

Dumped by Plusnet without warning (despite supposedly everyone getting an email advising of the changeover). Greenby has made a shambles of this and the 'support' is useless; it's a far cry when the humans are more infuriatingly incompetent than the 'ai'!

I have had multiple issues with Greenby, unable to access email, mailbox allegedly empty and today account details not recognised. To add insult I have had to pay £15 to keepmy email address.
I only transferred to keep my existing email but am seriously considering moving elsewhere as they obviously dont care,

I have been a Plusnet customer for many years. They decided to transfer operation of their email accounts to Greenby so I became a customer by default. When migrating my emails, they lost my complete email history containing very important information. Their support service does not respond. No phone number is obvious and there is no webchat. Plusnet have tried to help but ultimately the service is now run by another company who are absolutely useless.

-1⭐ from me too.

Like others, forced migration to Greenby, non-existent customer service only the bot. Today waiting 2 hours for a support agent that I had been transferred to?! I've closed the tab now.

Had to call PlusNet for a PERSON (Brendan) who assisted (🙏🏽).... and fortunately I have email BUT... this is the second time in TWO months!
I'm not impressed and I'm stressed because I need to get things done, not waste time trying to fix something beyond my control 😡

As soon as I find an alternative, I will bite the bullet, encounter more stress and leave Greenby because if this is their best level of service, why on earth would I pay £15 p/a for the privilege?!

If you think of the worst possible service experience, it's still probably not as bad as Greenby.
It's a crime that they can charge money for an email service so bad and is run by what appear to be a amateurs. That's if you get to speak with any people that is after battling through their service bot.

If PlusNet hadn't sold us out to them I'd have never been a customer at all.

Abysmal email service! Emails arrive occasionally... if you're lucky!
Plusnet was OK, Greenby total crap. They didn't even transfer my inbox files over. My Techie had to sort it out with me, with Greenby.

I've had my F9 (force9) email for nearly 30 years. Sure, it was free, but during the various migrations, ending up with Plusnet, it has been rock solid. The spam filtering got better and better, and i estimate I have over 300 online accounts using this email address.

The move to Greenby has been a nightmare!!! I got the Welcome email, and then nothing!!!! My email was being delivered to the Webmail, but it's unaccessible via Pop or IMAP. This took me 3 weeks of back and forward, with different excuses from Greenby bots and agents, tickets being lost and disappearing, but eventually it was working.
So now it's work........but MY GOD!! The SPAM!!!! It's like a flood every day. It almost feels like in the migration they sold my address to as many address lists as they could.
Their spam filtering (on aggressive) is still useless, I can often not login, the whole website is awfully slow, the POP/IMAP download is slow.

With plusnet, I got about 2 spam emails a month.
With Greenby it's about 50 a day!!!

For me, migrating to another provider, is a big deal. Hundreds of online accounts, countless contacts who use this address, so it's going to take me a very long time to go through everything - and I'll miss some.....which means I probably need to keep the account open for at least 2 years (paying them!!!), just to catch everything.

And it's not just me - all my family have sub accounts (mailboxes) on the main account, so they will have to do the same.

Please Plusnet - take the domains back, and manage it yourself.

Greenby is a nightmare - and to be honest, I can expect for them to be out of business in a short time, so I'm going to start my big migration soon, but it's a big deal to give up an email address I've had since 1997, so this is a sad reflection

Following "migration" of my email account, couldn''t log into Greenby as promised. No 'log in' codes are sent and all chatbot is good for is useless platitudes.
Cannot get hold of anyone to help at all.
Do not migrate your email to Greenby.
Open a new account with a proper reliable provider.

I don't know how Greenby can call it a service. Forced to leave Plusnet and their lovely advisory team I am forced to use the Bot...there is no phone contact available and you are transferred to an agent where you sit waiting ....and waiting....until you give up! I have a distressing personal situation and needed my emails so I will be looking to close my account despite it creating problems.
Greenby you were not prepared.
AVOID IF YOU CAN

Absolutely AWFUL service, or more accurately non-service. Plusnet more fool them unilaterally 'migrated' my email to Greenby and since then I have had NOTHING BUT TROUBLE. Emails lost for days, some delays caused embarrassment and distress, no way to login, no way to contact Greenby. Plusnet can be bad, but Greenby takes bad to a new level.

After over twenty hassle-free years with Plusnet, I have been Migrated to Greenby...or so their email informed me. My login details for Greenby were not recognised, codes to allow me to login were repeatedly not sent to me. I phoned Plusnet on a number that I had had for them for many years (the number supplied by Greenby was not recognised) and a very helpful real human being somehow managed to get me logged into Greenby, And that was when I discovered that many of my email folders had disappeared. One of those folders contained crucial information that I needed to access for a meeting the next morning concerning my very ill granddaughter. There then followed hours and days of going round in circles with Greenby chatbots...repeating information, waiting for promised contact with an 'agent' that never happened, sudden non response from chatbots, trying, mostly unsuccessfully to 'raise tickets' which were then ignored...In the end, I contacted EE who will now be taking over my broadband contract in a few days' time. I can't comprehend why Plusnet chose to send so many loyal customers to a company that they must have been aware, are so dangerously inept and incompetent. The meeting regarding my seriously unwell granddaughter had to be cancelled as I did not have all the evidence that I needed to hand, and she now has to wait further months for much-needed help.

Like all Plusnet customers, Greenby was forced on me. It is a nightmare! Very difficult to set up, slow, and NOT intuitive. In the end can't be both any more with it. After many years with Plusnet, this episode is the final straw, I'll spend the next few days finding another provider.

Complete shambles. Migration of emails from Plusnet to Greenby has caused me untold problems. If and when I eventually am able to log in to Greenby, it takes about 5 minutes just to read and delete a single email. When my Plusnet contract ends I will be moving elsewhere.

I'm not receiving any emails following my migration yesterday from Plusnet to Greenby. My authentication details are correct as I can log in to webmail. I spent a good 90 minutes with the BOT this morning, whose suggestion was to raise a service ticket. Unfortunately, to do this you have to log on to their dashboard/portal, but I'm unable to do that as Greenby don't recognise my account details. I was then transferred to an agent. I am still waiting for a human response after 5 hours. It's challenging to know how to get this resolved, as there are no telephone contact details, and I believe that Plusnet has washed its hands of any email migration problems.

Since migrating my email I have numerous problems accessing my email account and sending and receiving emails. I tried contacting the company, each time I worked out how to solve the problem myself. Finally thought it was sorted this afternoon and then all my emails disappeared 0 bits in folders. I have now received a message to say that my account will be closed because I haven't used it since 2011! Is this the "Whac-A-Mole" of email providers . When one problem is solved anyone pops up. Fortunately this isn't my main email, I only use it to send a few messages. Although this may make me review plusnet as my internet provider. Only stayed with them because my husbands brother died and I didn't want to interrupt the internet while he sorted out the estate.
Update: The message about my email account being closed was from Plusnet! and not Greenby. The missing emails problem has been sorted. This is all a bit of a mess.

Even one star is too many. I've run through the loss of my email twice - they changed it (twice so far to nothing that I've ever used) so it doesn't recognise me. AI looked good to start with, but even that ran out of options and, on both occasions, referred me to an agent, who has yet to appear.