Greene King Avis 

Jo was an amazing waiting person she came to all our needs

GOING FOR YEARS- NEVER AGAIN! 😒
I booked online table for 4 adults near a window not in the kiddy area. Arrived Manageress couldn't find me, asked name again. No ok found you just- take a picture of the specials. Confused I asked what sorry? On the board take a picture.
Lucy took us to the table took our drinks order. Window was old sache and very drafty and cold. We asked Miles if we could move so he went to ask. Then moved us to a table opposite. Manageress brought drinks said Oh you've moved? I advised we had asked Miles. She said I'm very hot so can't remember what your drink is. Other people arrived after us in the area. I asked Lucy if she could light our tea light candle. Her reply well I don't think we have anything to light it with. So I replied there must be something in the pub as all tables have one? Lucy replied I will look but they always break anyway. She came back in the area several times, no word to me, so I asked again nothing then Miles came in so asked him- initiative brought a lighter 👌 Tea light lit great. Lucy then finally came back took food order. Two tables who arrived after us were all served their food before us.
Food came I had Lamb Shepherds Pie- awful not sure what taste it was?? Sprig of rosemary nearly pierced my cheek. The two men had minute amount of chips with their fish. No-one came back to ask if food ok. Very poor service from Manageress and Lucy. Miles was brilliant and polite! 👍 Been going here for years, it's going downhill again. Our food was not worth the money. Lucy's attitude was really bad mannered.

We went for dinner at the Compass Dalgety Bay, Sat 22nd of November.
Standards of staff and food have definitely dropped since new management have taken over. Hopefully this gets better as I’m sure a lot of regular patrons will choose to eat elsewhere

Longwell green. Unimpressed dinner warm. Cauliflower cheese couldn’t cut it with a knife. Shame

We went to the Coppice Wood Farm Inn located near the Trafford Centre. Always a warm welcome and the team who worked from Monday last excelled themselves. The food on the carvery was plentiful and tasty. We had a lovely family evening and we'll be back.

Greene king Darrington hotel . Went for a birthday meal and food was shocking . A southern fried chicken sub lobbed on a plate with a shovel of chips no presentation and chicken was over cooked got a member of staff and she said that’s how it’s cooked then said is that it ?? Then walked off .lasagne was disappointing not tomato or garlic to taste garlic bread rock hard and a very sad side salad . Staff then proceeded to talk about us at the bar making it very obvious and very unprofessional on the managers behalf . They didn’t take our plates away till we left they stood and watched us thro the glass panel for us to leave before attempting to clear table we were not asked if we wanted desserts etc . Customer service shocking . Despite having been there for years and visiting family staying in the hotel we will not visit again Shocking

This is a review of the George & Dragon pub in MIll street, Bedford.

I've been going to this place for years to attend events there.

Since I've been going the gents' toilets have always smelled dreadful. Whenever I've reported it, I'm told the plumber's booked but it's never fixed.

Drinks prices are very high compared to Weatherspoons.

Wine is sold from bottles and, I think, slowly - because it's often oxidised and grim.
Given the prices that's a double whammy.

I've never known a pub before this one where it's common to walk in and there be no one at the bar to serve for five minutes or so.

The staff are generally nice - one is exceptionally so - but in the week there is only one and they have to do everything which sometimes means a long wait.

The manage is usually absent but when present he's sitting in the smoking area chatting. I've certainly never seen him serve food or drink.

You have removed the meal deal at £14.95, whch we often used as an affordable meal.
There are no deals on, so we will not be coming to any of your pubs.

Came in for a few pints and chicken strips , great service as always , served by Carmel and Shanny

I went into the Richmond pub in Charminster where I used to frequent a few years ago.
Although I have property here, I don’t live in the area and travel down from Scotland and I was greeted warmly by our memory your staff I believe needs to be told about his exceptional service. His name was Jamie.
He’s his first class he drink pouring was excellent his knowledge about the local area even though he didn’t know I’m from here was excellent and I do believe this is a young man that should really be compensated someway for what I believe to be his professional demeanour during the course of my visit.
I have been in this business since 1984 and rarely do I see or witness anybody that treats you with a respect that he treated us.
I can’t stress strongly enough just how much you need to you look after this young man.
Attitude first class customer service more than first class I will come back again and again and again just because my interaction with him was so good and my son who was with me agrees with me

Waters edge restaurant, Rochester. Go there every 3 or 4 weeks. Food always good. Popular so do need to book.
Am doing a review as I am often served by a lovely, helpful lady. Today I asked her name! So just want to give a huge thank you to Clare, she is a shining star in the restaurant, always so cheerful and helpful. Thank you Clare 😊

Complained via email to Greene King Customer Service regarding wrong information on their website, never even got an acknowledgement.
Fab customer service ........... not. Obviously don't care.

Had a meal with friends tonight (carvery) at the Heathfarm Pub Congleton Cheshire
It was absolutely amazing food and the service was fantastic too. All six of u were so happy with the food and excellent service James the chef served us the carvery and was so polite and helpful too.

Highly recommend folk to visit on top of this the pub is dog friendly as well

The App this is being pushed is useless!
Nobody notices you’ve ordered and you have to go to the bar anyway.

Food was very nice and good value for money especially the garlic mushrooms polite and friendly staff

Recently had an allergy incident at a Greene King pub. We had written to them in advance about our allergy describing it as "very serious" and requesting that the food not be served to anyone at our table. We know they received this because they sent a standard disclaimer in return, but the information was not passed on to the serving staff who used the food in question as a garnish! Husband had to make a very quick exit to avoid anaphylaxis / hospitalisation. Wrote to Greene King to suggest they check their procedures but they failed to investigate, instead accusing us of not telling them how serious the allergy was. Given their refusal to take responsibility I no longer feel I can trust this chain.

Just been to the Belmore on hill lane southampton. Craig and Dan couldnt be more helpfull. We had a lovely lunch and the lads were so helpfull. Well worth the price for 2 Ciabattas and sides with a drink. See you again soon!

Both of our local Greene King pubs are drastically reducing the hours they open their wacky warehouse play areas.
Tot time (which runs during term-time for 0-5 age children) is now only available 12-3 pm. Anyone who looks after a 0-5 year old will know that those who sleep mainly do it after lunch, meaning Tot time is now only available at the time when most tots are not. Poor planning, and does not really match the image being presented of a community minded, family friendly company. I visited most weeks with my childminded children, but will certainly not be visiting any more.

I went to the nag head in Thornton they looked like short of staff for a Sunday afternoon 2 behind the bar and 1 waiter a guy called James he was very nice and polite guy but I think it was to much for 1 waiter, top marks James

As ever the food and service were very good. The atmosphere was very friendly, as it always is when Kathy is on duty. Lola had just joined the Barley Mow and she very pleasant and attentive despite still learning the ropes. Kathy was teaching her all the necessary skills. We re-booked to go with our group again.