Came on the date given & installed as requested after discussion on site. Be sure to confirm on site as salesman did not confirm what I actually wanted. We had solar already & needed battery to be int... Voir plus
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Lisez les avis des autres
Brilliant service. Hot water stopped working. They gave great advice about what to try before sending out an engineer who solved the issue straight away. Very professional from start to finish which i... Voir plus
L'entreprise a répondu
Our hot water stopped working. Melissa called me back, even though it was a Sunday and talked me through a few system checks over the phone. When that didn't work she arranged for someone to visit.... Voir plus
L'entreprise a répondu
Luis and Matt did an excellent job installing the heat pump, the water cylinder, and eight radiators, which required connecting pipes under the floor. They were very respectful and informative. The... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Greener Energy Group, we are passionate about helping homeowners reduce their energy bills and carbon footprint through high-quality renewable energy solutions. Established in 2014, we have successfully completed over 6,000 installations across Scotland and the North East of England, specialising in: * Air Source Heat Pumps * Solar PV Systems * Battery Storage Our experienced in-house team manages every stage of the customer journey, from initial enquiry and system design through to installation and dedicated aftercare. We believe that investing in our own people, training and quality processes allows us to deliver consistently high standards of workmanship and customer service. We are proud to be recognised as Octopus Energy's Cosy Installer of the Year and are an accredited installation partner for both Octopus Energ and Hive, reflecting our commitment to quality, innovation and customer satisfaction. Every home is different, which is why we take the time to understand each customer's requirements before recommending the most suitable solution. Whether you're looking to reduce your energy bills, improve your home's efficiency or make the switch to renewable energy, our knowledgeable team is here to guide you every step of the way. At Greener Energy Group, our relationship with our customers doesn't end when the installation is complete. Our dedicated aftercare and service teams continue to provide ongoing support, helping ensure every system performs at its best for years to come. We are incredibly proud of the trust our customers place in us and are committed to continually improving every aspect of our service through customer feedback, staff development and investment in industry-leading technology. Thank you to all of our customers for placing your trust in Greener Energy Group. We genuinely appreciate every review and use your feedback to continually improve the service we provide. Whether your experience has been positive or you've highlighted an area where we can do better, your comments help us grow and ensure we continue to deliver the high standards our customers deserve.
Coordonnées de contact
Trident House, 175 Renfrew Road, PA3 4EF, Paisley, Royaume-Uni
- 03335 772 544
- info@greenerenergygroup.co.uk
- greenerenergygroup.co.uk
4,6
Excellent
2 k avis
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AVOID!
AVOID!! Complete sales scam for heat pumps, he kept saying over a dozen times you need to do this today in case the funding gets pulled. They want money off you the day that they come to give you a quote.
The quote is pulled out of thin air, they didn’t measure anything or even look at anything in the property before quoting. Didn’t even say what size or spec of radiators or heat pump it’s just a “great system”
It’s a quick install that they make money off you, ridiculously overpriced too this is so they get the full amount of funding from you and some.
Felt like a car salesman trying to get you to sign you up there and then.
11 mai 2026
Avis spontané
Réponse de Greener Energy Group
Thank you for taking the time to share your feedback. We’re sorry to hear that you felt uncomfortable during your consultation, as that is never the experience we aim to provide.
Our team discusses current government funding schemes because they can and do change over time, often without warning. However, there should never be any obligation or pressure for a customer to proceed on the day.
We also appreciate your comments regarding the survey and quotation process. Initial quotations are based on the information available at the appointment stage, which is typically supported by the property’s existing EPC and allows us to provide an initial proposal without carrying out a full technical survey at that stage. You will note from your quotation that the make and model of the proposed heat pump, along with the required radiators, pipework, and hot water cylinder specification, were all included.
Unfortunately, this is not a quick installation process. We support our customers throughout the funding application process, detailed system design, technical surveying, and finally the installation and commissioning of the full heating system.
We take all customer feedback seriously and will review your comments internally to ensure our consultations remain clear, informative, and professional, in keeping with the high standards reflected in our overall Trustpilot rating.
We wish you all the best with your project moving forward.
King Regards,
Greener Energy Group
Installation team were great
Installation team were great, worked hard all the time, we're very polite and cleaned up properly. Also would like to mention Ali, who went the extra mile, while waiting for parts, he helped me shovelling drainage pebbles that had also been delivered the same day.
11 mai 2026
Avis spontané
Réponse de Greener Energy Group
Thank you so much for your kind review. We’re delighted to hear that you were happy with the installation team and the service you received throughout the work.
Our engineers always aim to work professionally, respectfully, and leave every property clean and tidy, so it’s great to hear that reflected in your experience.
We’ll also make sure your comments are passed on to Ali, he’ll really appreciate the mention. Going the extra mile for our customers is something we pride ourselves on, and it’s fantastic to hear he was able to help out while waiting for the parts delivery.
Thank you again for choosing Greener Energy Group, and we hope you enjoy your new heating system for many years to come.
Kind regards
Greener Energy Group
Great service throughout
Great service throughout, went above all expectations. The team of Matthew, Luis, Cameron, Andy, Callum,Maciej and Colin were so professional and incredibly helpful. Can't recommend them high enough.
30 mars 2026
Avis spontané
Réponse de Greener Energy Group
Thank you so much for your fantastic review. We’re absolutely delighted to hear that the service exceeded your expectations.
It’s especially great to hear such positive feedback about Matthew, Luis, Cameron, Andy, Callum, Maciej, and Colin. We’re very proud of our team and the professionalism, hard work, and support they provide throughout every installation, so your comments will mean a great deal to them all.
Thank you again for choosing Greener Energy Group and for taking the time to recommend us. We truly appreciate your support and hope you enjoy your new system for many years to come.
Kind regards
Greener Energy Group
Daniel was very informative
Daniel was very informative and explained the detail of solar panels and battery required etc. He gave the right amount of information and didn’t put any pressure on us. We have decided to go with Greener energy as a result.
30 mars 2026
Avis spontané
Réponse de Greener Energy Group
Thank you for your wonderful review. We’re delighted to hear that Daniel provided clear and informative advice and gave you the time and information needed to make the right decision for your home.
We strongly believe that customers should feel informed and comfortable throughout the process, with no pressure, so it’s fantastic to hear that this was reflected in your experience.
Thank you for choosing Greener Energy Group for your solar and battery installation. We really appreciate your trust in us and look forward to delivering a system that you’ll be pleased with for many years to come.
Kind regards
Greener Energy Group
A very happy customer
I wrote the following to the Managing Director of Greener Energy - it says it all.
I recently became a customer of Greener Energy Group, and I wanted to express how pleased and impressed I have been with the entire experience. Your team’s professionalism, workmanship, and customer care have been outstanding. In a world where people go to the top of any organisation with complaints, I want to express that you can be very proud of your workforce — every member of staff I dealt with represented the company exceptionally well, exceeding my expectations.
I have already begun recommending Greener Energy Group to my family and friends, and I will continue to do so based on the excellent service I have received.
Thank you once again for such a positive experience.
20 mars 2026
Avis spontané
Réponse de Greener Energy Group
Thank you so much for your incredibly kind words and for taking the time to share your experience with us.
Receiving feedback like this means a great deal to the entire team. We’re especially grateful that you chose to contact our Managing Director directly to recognise the professionalism, workmanship, and customer care shown throughout your journey with Greener Energy Group.
We work hard to ensure every customer receives the highest level of service, so it’s fantastic to hear that every member of staff you dealt with exceeded your expectations and represented the company so positively.
Your recommendations to family and friends are sincerely appreciated and are one of the greatest compliments we can receive as a business.
Thank you again for your trust and support. We hope you enjoy the benefits of your new system for many years to come.
Kind regards
Greener Energy Group
Servicing Air Source Heat Pump
After three years I realised I should have set up an annual service for my Air Source Heat Pump, which I then set up. The service engineer, Keir Blackwood, completed the service quickly and efficiently, was charming and helpful with all my questions and gave us a clean bill of health! I highly recommend Greener Energy for their product and reliability, not to mention the reduction to my electricity bill. My only wish is that they send out a reminder for servicing regularly each year to avoid the penalty fee.
26 mars 2026
Avis spontané
Réponse de Greener Energy Group
Good Afternoon Liza,
Thank you so much for your kind feedback- it’s truly appreciated.
We’re delighted to hear that you’re happy with your Air Source Heat Pump and that Keir provided such a positive experience during your recent service. We’ll be sure to pass along your lovely comments to him.
It’s also great to know that you’re seeing the benefits in both performance and reduced electricity costs!
Regarding the penalty charge, this has been applied due to the previously missed maintenance. Please note that moving forward, pricing will return to the regular rate, as we will have carried out a more thorough check.
Kind regards,
GEG
Friendly, efficient and proactive service
Our system highlighted an error message and stopped our heating from working both from the Heat Pump and the Gas Boiler. We contacted Greener Energy the following morning, spoke to Brian who was helpful and said he would get Melissa to call us back to try and reset the system. Melissa called back an hour or so later and despite her best efforts we could not manage the reset over the phone. Melissa then arranged for Lewis to attend the following morning who was efficient and was able to get the system up and running again quickly. Everyone we dealt with was friendly and helpful and we were up and running again in quick time
27 mars 2026
Avis spontané
Réponse de Greener Energy Group
Good Afternoon Tracy,
Thank you so much for your kind review. We’re really pleased to hear that you found our team friendly, efficient, and proactive, and that we were able to get everything back up and running quickly for you.
It’s great to hear that Brian, Melissa, and Lewis were able to support you effectively and keep things moving. We’ll be sure to pass on your lovely feedback to them.
We really appreciate you taking the time to share your experience, and if you ever need anything in the future, we’re always here to help.
Thanks,
GEG
Good service
Engineer William carried out our annual heat pump maintenance. He was polite, efficient and helpful, and easily sorted a small problem we had.
23 mars 2026
Avis spontané
Réponse de Greener Energy Group
Good Afternoon,
Thank you for your feedback - we really appreciate it. We’re pleased to hear that your annual heat pump service went smoothly and that William was able to assist you in a professional and efficient manner.
Thanks again for taking the time to leave a review, and please don’t hesitate to reach out if you need anything in the future.
King Regards,
GEG
Faultless from start to finish
From the initial appointment to the installation, everything went smoothly and as expected. The scaffolders, the electricians and the solar panel fitters were on time, friendly and efficient, and did a great job, leaving no mess behind.
Everything was explained, I was kept informed throughout the process and even our friendly dog was no problem. When everything was set up they helped set up the app and set everything up.
25 mars 2026
Avis spontané
Réponse de Greener Energy Group
Good Afternoon Mr Dunn,
Thank you for your great review. We’re really pleased everything went smoothly and that the team delivered a friendly, efficient service from start to finish.
It’s fantastic to hear you felt well informed throughout and supported with the setup. We appreciate your feedback and are always here if you need anything in the future.
Kind Regards,
Greener Energy Group
Not award winning service
I would not consider the service I received “award winning” as it was actually quite poor. There was background noise on the line to the point I could hear other conversations more clearly than I could mine with the agent I was talking to. The agent couldn’t resolve my issue and simply passed me off to a Duracell email (not a phone number despite being asked for one which was actually right next to the email in the Duracell website). The issue has now been resolved by Duracell not the greener energy group who would like me to adjust my review.
25 mars 2026
Avis spontané
Réponse de Greener Energy Group
Thank you for taking the time to update your review.
As you highlighted, we are currently experiencing issues with our telecoms provider, which are in the process of being resolved. We apologise for any background noise during your call, although this was unfortunately outside of our control.
Regarding Duracell, our advisor did offer to raise the matter with the manufacturer on your behalf. However, you confirmed that you preferred to contact them directly and were provided with the relevant email contact details to do so.
We are pleased to hear that your issue has now been resolved. As with many products, including appliances, white goods, and electronics, manufacturer-related faults are handled directly by the manufacturer, as was the case in this instance.
We trust this clarifies the situation, and we remain available should you require any further assistance.
Greener Energy Group
Phone contact is required for support.
The Technical expertise of this company is great, but if support is required then be sure to phone rather than email. The Duracell App could also be made simpler for connection of the "invertor" to any Home Network, but once achieved, it is impressive.
23 mars 2026
Avis spontané
Réponse de Greener Energy Group
Good Afternoon Neil,
Thank you for your feedback. We’re glad to hear you’re impressed with the technical expertise and the system once set up.
Thanks again for sharing your experience.
Kind Regards,
Greener Energy Group
Great service at short notice
The service engineer, William, quickly got to the source of the problem and had our heating system back up and running within 30 minutes of arrival. He answered all my layperson questions with great patience and helped me understand a lot more about the ASHP and the heating / hot water systems.
18 mars 2026
Avis spontané
Réponse de Greener Energy Group
Good Afternoon,
Thank you for your great feedback. We’re really pleased we could assist at short notice and get your heating system back up and running so quickly.
It’s fantastic to hear that William was able to diagnose the issue promptly and take the time to explain everything clearly. We always aim to make sure our customers feel informed and confident about their systems, so your comments are much appreciated.
We’ll be sure to pass on your kind words to William. Thanks again for taking the time to share your experience, and please don’t hesitate to contact us if you need anything further.
Kind Regards,
Greener Energy Group
Problems after snow and ice.
We have had problems, red and green flashing lights on inverter, since the heavy snow and thick ice.
After 3 re boots, not helping, we had a new inducter Installed yesterday, now its all working again.
Melissa and Mark, thank you for your help.
Fiona Henderson
N.e. scotland
17 mars 2026
Avis spontané
Réponse de Greener Energy Group
Hi Fiona,
Thank you so much for taking the time to share your experience. We’re really pleased to hear that the issue was resolved and that your system is now back up and running as it should.
Adverse weather like heavy snow and ice can sometimes impact system performance, so we’re glad we were able to get this sorted for you quickly.
I’ll be sure to pass on your kind words to Melissa and Mark, they’ll really appreciate it.
If you need any further support, please don’t hesitate to get in touch.
Kind regards,
The Greener Energy Group Team
Avoid over priced
Contacted for a Solar and Battery quote, had a solar expert visit my property and do a survey, it felt like I was dealing with an early 2000's car salesman.
Not professional at all, telling me that don't go with other companies due to X,Y and Z.
Get to the end of the survey while the solar expert then expected payment on the spot for a quote visit. The quote came out at over £2k more than other companies.
Thankfully I was able to refuse this and accept a quote with another company. Reading reviews of this company on Trust Pilot I am glad I have avoided what would've been a very prolonged process. Got my Solar and battery system installed within a week of accepting a quote with another company.
16 février 2026
Avis spontané
Réponse de Greener Energy Group
Hi, thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet expectations.
We take pride in providing clear, professional advice and a transparent quoting process, so it’s disappointing to hear that your consultation felt otherwise. Our team is trained to explain the differences between systems and providers so customers can make informed decisions, but this should never come across negativity toward other companies.
We also understand that price is an important factor. While our quotes may not always be the lowest, they reflect the quality of equipment, installation standards, and aftercare we aim to deliver.
We appreciate your feedback as it helps us improve our service, and we’re glad to hear you were able to get a system installed that suits your needs. If you’d be open to discussing your experience further, we’d welcome the opportunity to learn more.
Kind regards,
The Greener Energy Group Team
Wow! Amazing customer experience.
Wow! what can I say a truly professional team from start to finish. I normally don't believe the hype but I can honestly say I have never meet a more professional team. Assistance and advice with any funding queries, quote, funding approval, installation and commissioning of an air source heat pump and new radiators all inside four weeks. My thanks go to Joe,Debbie and the wonderful installation team. Always on time, constantly cleaned up every day they were fully aware that a family were still living in the house they even supplied me a couple of small heaters to use whilst they were installing all of the equipment. The installation team ensured we we fully aware of how to operate the system and that we were happy with everything before leaving. Thanks to Matt and Lynn for arranging and conducting the final inspection at a time that suited my work schedule. I really would have no hesitation in recommending the Greener Energy Group to any of my family or friends. I still cannot believe all this happened in four weeks and I now have a very warm and comfortable home.
It was customer service at its best.
John Sweeney
27 février 2026
Avis spontané
Réponse de Greener Energy Group
Hi John,
Thank you for your fantastic review and for sharing your experience. We’re delighted to hear everything went smoothly from funding approval through to installation and final inspection.
We'll be sure to pass your kind words on to Joe, Debbie, Matt, Lynn and the installation team - they’ll really appreciate the feedback. It’s great to know you’re now enjoying a warm and comfortable home.
Thank you again for your recommendation.
Kind regards,
The Greener Energy Group Team
Excellent service from start to finish
Greener Energy Group were recommended to me by my energy provider, Octopus. I placed a message on their website and someone called me back straight away. Within a few days, a Renewable Energy Consultant from Greener came to my house and spent time carefully talking me through the system. I decided there and then to go for it.
In LESS THAN A WEEK, the team arrived to put up 12 solar panels and install a couple of batteries. The four chaps were friendly, polite, efficient and the job was done to a very high standard. They even hoovered up and tidied up after the job was finished. And so, in just a week I had a new solar system!
I spoke to Greener before, during and after the process. Every member of the team responds quickly and is very helpful. This is an incredibly well-run and efficient company, and I cannot rate them and their work highly enough. What's more, if you have any issues whatsoever after installation (I have not), they have a great after-sales team, too.
I was worried about spending so much money on a solar project, but I already feel it's one of the best decisions I have made.
9 février 2026
Avis spontané
Réponse de Greener Energy Group
Good Afternoon,
Thank you for taking the time to share such a great review. We’re delighted to hear you had a positive experience from your first enquiry through to installation.
It’s great to know our team kept you well informed throughout the process and that the installation was completed quickly and to a high standard. I’ll be sure to pass your kind feedback on to the team.
Thank you again for your recommendation and for choosing Greener Energy Group.
Kind regards,
The Greener Energy Group Team
Heat pump
They came along and said house was suitable for heat pump took deposit now on finding out that house does not have the required supply they have agreed to refund the monies paid. i was looking forward to be part of the green way ahead but alas it was not possible at the meantime
2 février 2026
Avis spontané
Réponse de Greener Energy Group
Hi,
Thank you for your review. We’re sorry that, on this occasion, the installation couldn’t go ahead.
Thank you for considering Greener Energy Group, and we hope there may be an opportunity to assist you in the future.
Kind regards,
The Greener Energy Group Team
MATT THE ENGINEER
Spoke to Melissa Muir the Aftercare & Service Manager to report that my heating system wasn't working and arrangements were made for an Engineer to call.
Matt arrived the next day and very quickly identified the faults and got to work sorting them out. Matt proved a consummate expert and had the knowledge and expertise to put things in working order.
I cannot thank Greener Energy Group, Melissa and Matt for their very prompt service and would highly recommend them to all considering installing a Heat Pump or any other type of heating system.
17 février 2026
Avis spontané
Réponse de Greener Energy Group
Good Afternoon,
Thank you for taking the time to share your experience. We’re really pleased to hear that Melissa was able to arrange a quick visit and that Matt resolved the issue promptly.
We'll be sure to pass your kind feedback on to both Melissa and Matt - they’ll really appreciate it. It’s great to know you were happy with the service and support from our team.
Thank you for your recommendation.
Kind regards,
The Greener Energy Group Team
A very efficient installation process
A very efficient installation process, despite the issues of a weak WiFi signal in our area. The scaffolding was erected and removed in a very timely manner, the solar panel installer worked like a Trojan to fit 18 panels in one day and Leon and James stuck with the wiring until the job was completed and functional, desire the fact that it was a tougher job than they had expected, installing into an old house in a rural area. Highly recommended.
6 février 2026
Avis spontané
Réponse de Greener Energy Group
Hi Liz,
Thank you for taking the time to leave such a lovely review. We’re really pleased to hear that you were happy with the installation process and that the team were able to get everything up and running despite the challenges with WiFi and the property.
We really appreciate your recommendation and hope you enjoy the benefits of your new solar system.
Kind regards,
The Greener Energy Group Team
Solar installation was a breeze from…
Solar installation was a breeze from start to finish. They kept me informed and all work was done professionally. A particular shout out to Jordan the electrician.
5 février 2026
Avis spontané
Réponse de Greener Energy Group
Good Afternoon Paul,
Thank you for your review. We’re really pleased to hear the installation went smoothly and that you felt well informed throughout the process. Enjoy your new solar installation!
Kind regards,
The Greener Energy Group Team
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