Greenlight Avis 5 846

TrustScore 3.5 sur 5

3,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 2 sur 5 étoiles

We’ve used Greenlight for over 5 years and didn’t have many issues until now. I recently cancelled my account because they are declining DEPOSITS!!! Absolutely crazy! Customer service is useless. I ta... Voir plus

Noté 5 sur 5 étoiles

I am teaching my 13-year old grandson good money habits. He receives an allowance from me for good grades; cleaning his room; and being an honest and honorable young man. I will allow him to enjoy... Voir plus

Noté 5 sur 5 étoiles

Easy app for kids and parents alike. I originally got debit cards for my teens from my local bank but they weren’t able to easily see and monitor their transactions. Greenlight illustrates where and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I greatly appreciate this app managing my child's allowance and chores in such a convenient, streamlined way. I love the opportunity for him to earn extra money when he wants something extra. I love h... Voir plus

L'entreprise a répondu


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

6 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 43 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 5 sur 5 étoiles

Manages allowance and chores perfectly

I greatly appreciate this app managing my child's allowance and chores in such a convenient, streamlined way. I love the opportunity for him to earn extra money when he wants something extra. I love his ability to set goals and save. I just love and appreciate this app so much for helping me teach my child financial responsibility at such a young age. He is starting off with good spending and saving habits, and that can have a significant impact on his future. THANK YOU!!!!!!!

1 juillet 2025
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Réponse : Greenlight

Thank you for taking the time to share your experience with us, Rebecca!

Noté 1 sur 5 étoiles

My account got closed for no reason and…

My account got closed for no reason and I still had funds on my balance
Not happy

29 avril 2025
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Réponse : Greenlight

Hi, We’re sorry to hear about your experience. To protect the security of our customers, please reach out to us at support@greenlight.com or give us a ring at (888) 483-2645 with any questions or concerns, and we will be happy to look into this for you.

The Greenlight Team

Noté 1 sur 5 étoiles

It’s not as easy as I’d hoped

I don’t like that there is a $20 minimum to transfer money over and I don’t like the fees. I set up these cards for my eight year old and six year old so that it would be easy to transfer money that they earn and for them to learn money management skills. It hasn’t been as seamless as I had hoped.

20 juin 2025
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Réponse : Greenlight

Hello! With a debit card, there’s a $20 minimum load amount. If you’ve linked your bank account, you can load as little as $1. A Greenlight team member will be in touch with you shortly.

Noté 5 sur 5 étoiles

My son is loving this

My son is loving this. He uses it for after school snacks and it makes him feel so independent!!

16 juin 2025
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Réponse : Greenlight

Thank you for sharing this with us, Pam!

Noté 1 sur 5 étoiles

International issues and TOTAL customer service failure

I signed up for Greenlight because my teen was going to be traveling internationally with their school. I went through all of the FAQs and was excited for this product. My son left to travel 16 hours away from me to a country that was NOT on the restricted countries. Day 1 for my child their card is getting declined at ATMs, they are calling me at 3:30 a.m. my time asking for help...I called customer service and they inform me that there is a limit on ATM cash withdrawals of $105. I tell my child we come up with a plan for next day. 3 a.m. I get text card is still getting declined at ATMs but able to use it for purchases. I call customer service, again, and this time I'm informed that the limit applies for a full 24 hours from last withdrawal. I tell my child this new update and we again come up with a plan. No problems day 3 and 4. Day 5 my child goes to purchase a souvenir that and the card is declined. Again I get a text, I call customer service, while I am waiting to be connected my child tried to pull out money to cover the price of the souvenir and that was also declined. Approximately this same time I am on the phone with a customer service representative who informs me that a hold was placed on my sons account for security reasons and that it was flagged as a purchase in a restricted country (it wasn't it was Japan). I was further i formed that there was no one available to help me remove the hold until 9 a.m. eastern standard time, 10 hours later. They couldn't connect me with a manager because none were available. I asked to have the funds transferred out of greenlight light back to my bank and was informed that wasn't an option. Luckily we were able to add our bank information into our child's apple pay but otherwise my child would have been stranded in another country, without their parents, with NO access to their money.

26 juin 2025
Avis spontané
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Réponse : Greenlight

Hi Kelly. We're sorry about the experience you had with Greenlight and we'd like to make this right. A Greenlight team member will be in touch with you shortly.

Noté 1 sur 5 étoiles

I was supposed to get a month free

I was supposed to get a month free, got charged for it, didnt recieve the card till a month and a half in. Then they took all my money I put in and never deposited to my daughter's savings to the debit card. Each person i talk to keeps extending the timelines. Its month two and still cant use the card! Steer clear! Don't do it, go to your own bank amd make your child an authorized user. So not worth the headache.

25 juin 2025
Avis spontané
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Réponse : Greenlight

Hi, we would like to look into this for you, but can’t locate an account connected to your username. Please reach out to us at support@greenlight.com or give us a ring at 888-483-2645 and reference this review.

Noté 3 sur 5 étoiles

monthly fees unclear and text spam

app is a bit confusing andmonthly fees are unclear and I get too many text to upsell me or get me to promote app. if I like the app I’ll do it without reminder.

14 juin 2025
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Réponse : Greenlight

Hi LC. We're sorry about the experience you had with Greenlight and we'd like to make this right. A Greenlight team member will be in touch with you shortly.

Noté 1 sur 5 étoiles

Terrible service

Terrible service, said free trail 30 but still got charged. Then card doesn’t come in mail 7-19 business days.Which give you two weeks to actually use the app or card. Doesn’t give you time to actually judge the service. Customer service people rude as guy wouldn’t let me speak.hung up on me. No definitely not service id like for me and my kid

17 juin 2025
Avis spontané
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Réponse : Greenlight

Hi Antonio, we would like to look into this for you, but can’t locate an account connected to your username. Please reach out to us at support@greenlight.com or give us a ring at 888-483-2645 and reference this review.

Noté 5 sur 5 étoiles

Easy app for kids and parents alike

Easy app for kids and parents alike. I originally got debit cards for my teens from my local bank but they weren’t able to easily see and monitor their transactions. Greenlight illustrates where and how kids spend money which has been quite eye opening to my kids.

7 juin 2025
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Réponse : Greenlight

Thank you for taking the time to share this with us, Brooke!

Noté 1 sur 5 étoiles

Both of my children’s cards were frozen…

Both of my children’s cards were frozen at the same time after my daughter tried making a $39 purchase. They’re with their grandparents and I’ve spent over 45 min trying to resolve this and I keep getting transferred…. Absolutely not acceptable especially when paying a subscription fee! Will be cancelling this service and using a different company

14 juin 2025
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Réponse : Greenlight

Hi, we would like to look into this for you, but can’t locate an account connected to your username. Please reach out to us at support@greenlight.com or give us a ring at 888-483-2645 and reference this review.

Noté 1 sur 5 étoiles

If you are under 25 and have a nice car…

If you are under 25 and have a nice car I wouldn’t recommend so rude to me on the phone basically laughing at me because I wanted to insure my skyline. Horrible customer service very rude wasn’t even polite.

13 mars 2025
Avis spontané
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Réponse : Greenlight

Hi Kerris. We pride ourselves in providing a safe and easy-to-use product to help families manage their finances. We're sorry about the experience you had with Greenlight and we'd like to make this right. Please reach out to us at support@greenlight.com so we can take a closer look into your account.

Noté 1 sur 5 étoiles

Greenlight is horrible!

Greenlight is horrible!! Their requirements to provide highly sensitive personal and financial documents to open an account is ridiculous!! And being blasted with weekly surveys and marketing emails is obnoxious. Our daughter is a very mature and responsible young lady so I don’t need to track her spending habits. I just want a simple way to help her earn and save money and to occasionally add money to her wallet. I don’t need investing tools. Our daughter is 15 and works a part time job. She doesn’t have any money to invest!! Had I known about Apple Pay and Apple Cash I would have gladly used these tools since we both have iPhones. And Apple Cash doesn’t require you to submit highly confidential personal and financial documents to use their app.

16 avril 2025
Avis spontané
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Réponse : Greenlight

Hi, We’re sorry to hear about your experience. To protect the security of our customers, please reach out to us at support@greenlight.com or give us a ring at (888) 483-2645 with any questions or concerns, and we will be happy to look into this for you. The Greenlight Team

Noté 5 sur 5 étoiles

Love it-Works great-suggestions

We love this. Works great. Would be very helpful if the notes I put in when I transfer showed in the transaction. Would also be great to be able to attach chores to dollars that transfer upon approval.

2 juin 2025
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Réponse : Greenlight

Thank you for sharing this with us, Jacquelyn. We'd like to look into this for you, but need a little more information. A Greenlight team member will be in touch with you shortly.

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