Greenpower Avis 

Having purchased the scooter they sent it with the certificate of newness incomplete.
I attempted to register with DVLA but was rejected due to the certificate being incomplete.
The local pavements are so bad making the scooter so difficult and uncomfortable to use (experienced with old machine). So need to use the scooter on the road.
After two weeks phoning requesting I still do not have the documents I need to ride on public roads.
If you deal with this company, expect nothing better.

Been a nightmare. The worst part is they had five men come out to fix it. Two could do it the rest nope made it worse. One of them tried to con me out of my new batteries then urinated on his van over the road from my house and my neighbours four year old saw him. Seriously he was a crook. I still have a scooter that doesn't work and my final payment was this month. Out of the year I've had it I must have lost four months. MY 60th birthday was spoilt. I NEED a scooter with my disabilities. I asked them to come fix it for me to get it done in time. NO cost me over £90 in taxis for those three weeks. NOW after the last one come out who seemed to know what he was doing then as he was about to go it didnt work. the same problem IT WILL NOT CHARGE UNLESS THE HORN AND THE FRONT LIGHT WORK. THEY DON'T MOST OF THE TIME. I HAVE BEEN IN TOUCH SO MANY TIMES I GIVE UP. I DON'T KNOW WHETHER TO REPORT THEM DO A VIDEO ON THEM. THE WORST PART I SOLD TWO SCOOTERS FOR THEM. PEOPLE ASKED ME ABOUT MINE ALL SHINY AND NEW AND I TOLD THEM SO TWO PEOPLE I KNOW HAVE ACTUALLY BOUGHT THEM. I HOPE THEIR SCOOTERS ARE OKAY. THEY ARE CROOKS YOU KNOW SAD BUT TRUE. NOT ALL OF THEM BUT AFTER FIVE REPAIRS THAT HAVENT WORKED DONT YOU THINK THEY SHOULD HAVE REPLACED MINE?? I AM GOING TO CONTACT THEIR DIRECTORS IN ISRAEL I DON'T KNOW IF THEY KNOW HOW MANY CROOKS ARE WORKING THERE AS WELL AS SOME GOOD PEOPLE BUT THE MAJORITY OF MEN WHO COME OUT TO FIX IT 3 OUT OF FIVE HAVEN'T GOT A CLUE. BECAUSE I WAS AN IT ANALYST AND BUILT COMPUTERS AS A WOMAN BY THE WAY I UNDERSTOOD MORE THAN THEY THOUGHT. MOST PEOPLE BUY THE WRONG REPLACEMENT BATTERY AND SO ON. OH AND I HAVE FOUR BATTERIES THE SAME SCOOTER NOW HAS ONE AND IT WAS OUT WHEN I BOUGHT MINE. PLUS WHEN I GOT IT IT HAD BIRD POO ON IT RUSTY SCREWS ETC. SO IT HAD BEEN SOMEWHERE LIKE SOMEONES GARAGE. I AM GUTTED I HAVE PAID THEM 1100 POUNDS FOR SOMETHING THAT DOESN;T WORK I COULD HAVE BOUGHT A GOOD 2ND HAND CAR OR BIKE. IF YOU WANT TO GET IN TOUCH WITH ME PLEASE DO. I AM SUZY RIPLEY AND HAVE AN ARTS WEBSITE WHERE YOU CAN LEAVE ME A MESSAGE. OR THROUGH HERE. I WAS ONE OF THE VERY FIRST PEOPLE TO USE TRUST PILOT. SERIOUSLY THERE WERE ABOUT 16 REVIEWERS WHEN I STARTED. I'M SORRY I'M TYPING IN CAPS IT IS SO I CAN SEE. SO I'M GOING TO SEND AN EMAIL ASKING WHAT IS WRONG WITH THE SCOOTER?? IF THEY WOULD PROVIDE YOU WITH THE SCHEMATICS AND A DIAGRAM OF THE ELECTRICS IT WOULD HELP BUT NOPE. THEY WON'T I AM GOING TO TAKE THI SMUCH MUCH FURTHER MY GRANDKIDS AND DAUGHTER HAVE LITERALLY THOUSANDS OF FOLLOWERES ON THEIR SOCIAL MEDIUM SO I WILL SPREAD THE WORD. jUST THINK IF THEY WOULD BE FAIR TO US IT WOULD BE GREAT. I ACTUALLY WANTED TO PART EX MINE FOR A FOUR WHEEL ONE SO THEY HAVE LOST A SALE PLUS THE AMOUNT THEY WILL LOSE IF I DO MY VIDEO ETC. LET US SEE WHAT HAPPENS. COME ON GREENPOWER USERS. OH AND BY THE WAY DISABLED PEOPLE ARE SUPPOSED TO BE TREATED KINDLY. I HAD TWO ACCIDENTS ON MINE DUE TO THE ELECTRICS AND NOT A SINGLE WORD OF SYMPATHY OR KINDNESS.

I was left totally housebound for two months because of green power. I contacted them in May to let them know that my scooter has stopped working. I paid £651 for a full diagnostics to be done which was not done correctly and they did not find the problem with my scooter. After Three more engineers sent out to me and a lot of complaining and phone calls and telling them I was going to report them to trading standards they decide to take my scooter into the warehouse. This company has messed me around something terrible drag their feet in doing the repairs and left a vulnerable person totally housebound and did not seem to care about it. I would not recommend anyone buying from this company. They are brilliant when they’re making a sale, but their after-care is totally shocking and appalling. If you do not believe me, please read some of the below reviews from other customers Please avoid this company if you’re going to buy a mobility scooter go to a more reputable company and trustworthy company. This company will mess you around take your money and treat you like dirt. I would not recommend them to anyone. I am extremely unsatisfied with their service their service is extremely poor and their attitudes are not much better Save yourself a massive headache and please shop elsewhere. If I could give zero rating for this company I would ! AVOID this company you have been warned!

An absolute joke ! Twice my appointment has been cancelled, first time they came at a completely different time slot than stated , so re arranged they didn't turn up but insisted they rang me which of course I can prove on my phone log, I'm disabled and this has been very stressful .The customer service is appalling!! Extremely unhelpful, not empathy for their disabled customers.

Hi i purchased a greenpower mobility scooter the model FASTEST ! And i bitterly regret doing so ! When delivered two things made a test drive not possible at the time my health and wet weather it was 2 months before i took it out i discovered the hand brake was not working also the battery goes flat overnight and on the road found it very unstable g /power sent engineer to fix it and when i tried it the brake still did not work ! It was also extreemly hard to release , contact company found that they werent really interested asked for them to take it back and they refused to do so ! At the moment scooter is unused and sitting in garden . I DO NOT THINK THAT GREENPOWER FASTEST MODEL IS ANY GOOD AND GREENPOWER IS NOT IN MY OPINION A CAREING COMPANY AT ALL i am disabled for goodness sake where can i get help on this ?

I have had a greenpower fastest now for 3 years. after 12 months the controller failed, so bought another one.
That was so slow taking off, I trying to cross the road moving very slow, with sight uphill. All the tyres had different psi readings, the bolts on the shaft fell out, so now the shafts are slightly bent.
Bought new shafts and oil seals. I bought anotherdc converter, buy phone, she charged me £10 postage, when all the other items were free postage.
Would not recomend them at all.
In the prossess of saving for another scooter.
The after sales assistants, don't know what they are doing.
Now tried to fit the new short shaft, and the brackets don't line up. I hate ths thing!
I only have 8mp for the last 2 years, bought a dc/dc converter, spent loads of money......
NO MORE....I DO NOT RECOMEND. DON'T WASTE YOUR MONEY.

I had my zt500 mobility scooter just over 6 months till it stopped working.I got in touch with green power and they said I would have to pay 95 pound for an engineer to look at it .When I bought it I expected it to last a lot longer than 6 months.the guarantee is a joke

Excellent scooter really pleased with my purchase, very easy to use Great communication and delivery

Hi I ordered a new battery for my scooter on 7.6.24 . I told them that on the battery I have now old one it has 2 connections what connects to the scooter. They said yes they understand. I received the new battery today 13.6.24 and guess what it is the wrong connection. This is the second time I have had a issue with green power. I phoned them up this morning to tell them. They said they will contact me when they get a response from the department who is dealing with it. How long dose it take to send a email or a telephone call to find and fix the problem. I have paid good money £450 for new battery but no answers. I need that new battery asap because I can't depend or trust on the old one . I go out on it everyday the scooter is my legs. I not a very happy person.

Would not honour the standard UK warranty of 12 months. Was told on 3 separate occasions that the warranty on their chargers is only 3 months.

Let's hope you don't get a puncture, as I did nobody will touch green power, I was forced to go back to green power, they said they would send some one out ,but it would cost me_£159 for callout a new rim and tyre and it could take up to 10 days.
Once you buy a scooter from this firm ,they charge you in telephone figures , talk about ripping off the elderly and vulnerable, this firm ticks all the boxes

My dad bought a mobility scooter from this company at end of February 2024 at a cost of approximately £1300. Used it a handful of times and became poorly. We went to use it 4 weeks later and the batteries were dead. They will now no longer hold a charge. We've been told they are not covered on the warranty and it will cost almost £300 to replace them!!!
He doesn't have that money!!!
This is absolutely disgraceful... No better than crooks!!!

Absolutely disgraceful company
Do not buy from this company
Willing to take your money when they do not have the goods in stock and then lie about delivery dates that are never met !!

Scooter delivered on time. Was shown how to operate the scooter. Good communication with the company.

I bought a fastest scooter 13 months ago, which needed a new battery after 6 months and they begrudgingly replaced it after my service review. Now at 13 months I’ve just had it serviced at a whopping £200 only to be told it needs a new motor which will cost another £419 fitted. The company have just informed me they’re not interested as it’s a month over warranty. I live in a flat area and it gets used 2/3 times per week. Save yourself grief and a lot of money and put it towards a decent scooter. I certainly wish I had.

Bought my scooter May 2023 as my mobility is slowly declining, lost the key to the storage box April this year. Rang Green Power to get a replacement but was told they don't have replacements,they sent someone out to fit a new barrel. He told me all scooters come with 2 sets of keys and my spares must still be in the office.I was told they had been disposed of after 3 months as the delivery driver said I didn't want them. I wasn't offered them and would certainly not have refused them. When I complained I was told I couldn't speak to anyone more senior and this was their policy. I certainly would not buy from them again.

I ordered a red JH500 mobility scooter from green power which turned out to be out of stock and they waited four days to tell me that the mobility scooter I have ordered is out of stock. Surely they should have had a sign saying out of stock but they waited till they took my money from my bank account before telling me and said that it was out of stock and that I would have to wait 10-15 days for more stock to arrive. On their website it states that delivery is usually in 5-7 working days, if they had told me when I ordered the mobility scooter that it was out of stock I wouldn't have bought it and looked else where to purchase the scooter. I saved up £1700 for a mobility scooter because my other one wasn't working to well and I had been stuck indoors because I have severe COPD and needed to get out because of my mental health being stuck indoors. I have been told by green power that I would have to wait 10 days for my refund of £1690 and I feel like I've been robbed and will have to wait indoors in this nice weather for them to sort out my refund. My order number is #53372 red JH500 mobility scooter and #53382 for a XL cover to go over the scooter if it rains. I would not recommend this company to anyone who wants a mobility scooter as I feel that they should have been more honest from the start and I wouldn't have to wait so long for my refund . It seems that they are only interested in getting there hands on your money before providing a service to the customer like they should and a disabled customer at that. Disgraceful treatment from a company that is supposed to help disabled people

Wrote a review disgusted with green power no response received they obviously do not care about their customers

Bought my scooter last year the main board failed around 6 weeks ago causing it to break down. This was replaced the scooter does not hold charge and losses power after contacting green power again today they have now charged me £95 call out fee because they have already been out for this problem how can they charge you for something that was not rectified on the last call out horrendous. Would I buy another scooter from green power definitely not .would I recommend a green power scooter definitely not avoid them like the plague. Pay a little extra and buy another brand something that is actually fit for purpose .

Wish I had never bought my Falcon folding scooter from this company. Only used a few times and sometimes it would go into reverse or even speed up with the only way to stop it was to turn it off with the key.
I took it to Tenerife as this was it prime function to travel aboard, only to discover on our departure day that the scooter would not fold and therefore unable to load into the car nor the airline would accept it unfolded on the flight.
I had to leave my 5 month scooter in Tenerife with no help from this company.
I will be taking them to the small claims court as the machine is not fit for purpose and is unsafe.