Never use this company they make it possible for companies to charge large amounts of money for use less cheap equipment. In our case which is still on going they facilitated a company called K5 to ch... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I have had the pleasure of been working alongside the Grenke team for the last 14 years. Always found the staff at all branches approachable and easy to work with, especially the Birmingham Branch who... Voir plus
L'entreprise a répondu
I always use Grenke for all my financial requirements, the support I receive from my local East Kilbride branch is nothing short of outstanding. I have reached out several times to my local bra... Voir plus
L'entreprise a répondu
Extremely quick acceptance rate. Staff knowledgeable, helpful, easy to deal with. They know how our industry works. Always look to accept a deal not just looking for the creme de la creme. Best experi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Société financière non banquière
- Institution financière
- Service de finances alternatives
- Service de location
Écrit par l'entreprise
At grenke UK, we value every review and understand the importance of feedback in improving our services. While we recognize that some reviews are directed toward the equipment suppliers, it’s important to clarify that grenke is the financier of the equipment selected by customers for their business. Nonetheless, we are always here to offer support and guidance wherever possible. ....................................................................... Simplicity, Transparency, and Accessibility in Business Finance | At grenke, we are committed to making finance simple, transparent, and accessible. We understand that navigating finance agreements can sometimes feel complex, but our goal is to remove barriers and deliver clear, straightforward leasing tailored to a business needs. Our focus is on continually improving and enhancing the experience for our customers, ensuring access to high-quality service at every step of the finance journey. ....................................................................... Important Considerations When Financing Equipment | Before entering any finance agreement, it’s crucial to fully understand the terms and conditions. We encourage you to review the details carefully by following our Customer Checklist for a smooth, informed leasing experience. ....................................................................... Selecting A Equipment Supplier | Business owners are in the best position to choose the right equipment and supplier to meet their needs. A supplier should provide a full description of the equipment, software, and any required maintenance. While grenke is not your equipment supplier, if a supplier offers a grenke finance, they are responsible for walking through the agreement and its terms. ....................................................................... Maximizing the Value of Your Equipment | Once the equipment is delivered and installed, it’s essential to ensure it operates efficiently throughout the lease. If issues arise, it’s important to reach out to the supplier immediately to address any concerns with the equipment. ....................................................................... Easy Access with Our Customer Portal | Managing your finance agreement with grenke is simple. Through our Customer Portal, access key information such as contract duration, instalment amounts, and contract numbers. Invoices are also available to download or print, making it easy to stay on top of leasing payments. ....................................................................... Dedicated Customer Care | To provide further assistance, we’ve developed a comprehensive Customer Care website, where you’ll find additional information and guidance on leasing with grenke. Our Customer Care team is always available to support both new and existing customers, ensuring they receive the help they need at every stage of the leasing journey. ....................................................................... Our Commitment | While we understand that some reviews may reflect frustrations with equipment suppliers, we want to assure our customers that grenke is committed to assisting any customers experiencing issues where possible, especially regarding your finance agreement. Our mission is to ensure the finance process is transparent, accessible, and tailored to support the success of your business. ....................................................................... Thank you for choosing grenke. We invite you to leave a review and share your experience with us, as your feedback is invaluable in helping us improve and continue delivering the best possible service.
Coordonnées de contact
No.2 London Square, Cross Lanes, GU1 1UN, Guildford, Royaume-Uni
- +44 1483 401 700
- service@grenke.co.uk
- grenke.co.uk
3,1
Moyen
277 avis
Aucun historique récent de demande d’avis
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A répondu à 100 % de ses avis négatifs
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Didn't do their homework on a company…
Didn't do their homework on a company that borrowed tens of thousands from them, said company liquidated and now I'm stuck paying an extortionate lease. Typical scam artists.
15 avril 2025
Avis spontané
Réponse de grenke UK
Thank you for your feedback. We understand your concerns and are already in contact with you regarding this matter. Our team is actively looking into the situation and we will continue our engagement directly with you to support a resolution.
Candice Jackson in customer care was a…
Candice Jackson in customer care was a true professional.
14 avril 2025
Avis spontané
Réponse de grenke UK
Thank you for your feedback. We’re pleased to hear that you had a positive experience with our customer care team. Your comments are truly appreciated.
RIP off…
This is a company never to take a lease with, they need three months notice to cancel end of contract, then when you give them the three months notice, they want to charge you €50 to get title of equipment, stay away from them, I’m in the process of contacting consumer rights.
4 avril 2025
Avis spontané
Réponse de grenke UK
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve had concerns, and we understand how important it is to feel fully informed and supported throughout your agreement.
To help provide some general context around equipment ownership and what to expect at the end of a lease, this article on our website may be helpful: https://www.grenke.co.uk/grenke-insights/news/2025/leasing-why-you-dont-own-the-equipment---and-why-thats-a-good-thing/
We’d welcome the chance to speak with you directly and help address any specific questions or concerns you may have. Please don’t hesitate to reach out to us at service@grenke.co.uk — we’re here to help and would really like to make things right.
Réponse de grenke UK
Thank you for taking the time to share your feedback. We're pleased to hear that you found our support helpful and efficient.
Bad.
Not trust worthy and dishonest company,they overcharge and can’t even resolve when they’s a fault in their products,workers are unprofessional.it lacks accountability and unreasonably high termination charges.not pleased with there service.
25 mars 2025
Avis spontané
Réponse de grenke UK
Thank you for your feedback. We're sorry to hear that you've had a negative experience, and we take your concerns seriously.
We’d really like the opportunity to look into this further and work towards a resolution. As the review doesn't provide enough information for us to locate your account, please could you get in touch with our team directly via email at service@grenke.co.uk?
We’re committed to resolving issues fairly and appreciate you bringing this to our attention.
1-Star Review for Grenke Leasing Ltd on…
1-Star Review for Grenke Leasing Ltd on Trustpilot
As a registered care provider, we entered into a lease agreement with Grenke to finance essential equipment for our operations. Unfortunately, the system failed to function from the outset — creating serious disruption to our service delivery and impacting our ability to support vulnerable individuals.
Despite repeated issues and clear evidence of equipment failure, Grenke refused to show any flexibility. They enforced a rigid contract, demanded over £9,600 in termination charges, and completely disclaimed responsibility for the supplier’s failings — despite having financed the deal and paid the supplier directly.
Their contract lacks transparency, offers no meaningful way out even when equipment is unfit for purpose, and their customer support has been rigid and unhelpful. We strongly advise any organisation — especially in health or public service — to think twice before entering any agreement with Grenke Leasing Ltd.
26 mars 2025
Avis spontané
Réponse de grenke UK
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing it to our attention. We understand that you’ve already raised a formal complaint with our team and are currently in direct contact with them. As your concerns are being addressed through our official complaints process, we’ll continue to liaise with you directly through that route.
Réponse de grenke UK
Dear Mr. Scott, thank you for your kind feedback – we're glad to hear you had a positive experience!
Fast and efficient
Spoke to Candice Jackson and she help me to resolve the issue very quickly.
In this era of Chatbots very happy to hear a pleasant and helpful human voice.
24 mars 2025
Avis spontané
Réponse de grenke UK
Thank you for your kind words! We're so pleased to hear that your issue was resolved quickly and smoothly. It's always encouraging to know that our personal service continues to make a positive impact. We really appreciate you taking the time to share your experience.
Candice was very helpful and sorted out…
Candice was very helpful and sorted out my issue straight away
3 mars 2025
Avis spontané
Réponse de grenke UK
Thank you for your feedback! We're glad to hear your issue was resolved quickly and appreciate you sharing your experience.
5 stars for Grenke!
We have dealt with Andy from Grenke for many years and have always been happy with the service we receive from them. We know Andy and the team are just a phone call away and are always on hand to help us with any queries. Grenke offer great, honest, finance options and take good care of our clients.
1 mars 2025
Avis spontané
Réponse de grenke UK
Thank you for your feedback! We're pleased to hear that our service and finance solutions have met your expectations over the years. Providing reliable support is our priority, and we truly appreciate your trust in us.
Candice was brilliant with my query…
Candice was brilliant with my query very friendly and professional same time. It was an urgent query and she sorted it same time. Real asset for the customer service team. Please can you kindly pass my special thanks.
28 février 2025
Avis spontané
Réponse de grenke UK
Thank you for your feedback! We're so pleased to hear that your query was handled quickly and professionally. We’ll be sure to pass your words along!
Great service from Andy Gosling at Grenke
I have been working with Grenke for some time now and it's always been a pleasant experience.
Andy Gosling, who looks after my account, is always on hand to assist with any queries and is always very helpful which makes the whole process run very smoothly.
I would highly recommend their services.
27 février 2025
Avis spontané
Réponse de grenke UK
Thank you for your kind words! We're delighted to hear that your experience with Grenke has been so positive. Your recommendation means a lot, and we look forward to continuing to support you.
Candice Jackson was very helpful to…
Candice Jackson was very helpful to quickly resolve a equipment protection issue.
26 février 2025
Avis spontané
Réponse de grenke UK
Thank you for your feedback! We're glad to hear the issue was resolved quickly and appreciate you sharing your experience.
Great services from Paul in Manchester
Great services from Paul in Manchester. Highly recommended
26 février 2025
Avis spontané
Réponse de grenke UK
Thank you for your feedback! We're glad to hear you’ve had a positive experience and appreciate your recommendation.
Copy Print Services
In my new role, Andy has been fantastic in helping me quickly get up to speed with Grenke and how to easily use their partner portal. I can't thank Andy enough for all his time and expertise!
25 février 2025
Avis spontané
Réponse de grenke UK
Thank you for sharing your experience! We're pleased to know that our guidance helped you navigate the partner portal with ease. Your kind words are very encouraging, and they inspire us to continue providing the support our reseller partners and customers need.
Good rates
Good rates, good service and very reliable . Andy Gosling has been looking after us for a few years now and he will continue to manage our portfolio. Highly recommended.
24 février 2025
Avis spontané
Réponse de grenke UK
Thank you so much for your wonderful feedback! We're thrilled to hear that our competitive rates and reliable service have consistently met your needs. Your ongoing trust and recommendation mean the world to us, and we are excited to continue serving you with the same dedication and excellence.
I've dealt with Andy Gosling multiple…
I've dealt with Andy Gosling multiple times and nothing is ever too much trouble for him or for the team at the Manchester branch. I enjoy working with Grenke. No qualms from me! :)
17 février 2025
Avis spontané
Réponse de grenke UK
We’re so happy to hear you’ve had such a positive experience with us! Knowing that everything has been straightforward and hassle-free is exactly what we aim for.
Candice Jackson
Candice was very quick at responding to my email and also resolving the issue we had with receiving our invoices. She also sent me information on registering for your online portal and pointed me in the direction of where we can retrieve invoices through the portal.
13 février 2025
Avis spontané
Réponse de grenke UK
Thank you for your kind words and for taking the time to share your experience! We're really pleased to hear everything went smoothly and that you got the support you needed quickly.
Horrible company bad service and…
Horrible company bad service and currently charging £9000 for 4 head sets and 1 land line valued at £800
1 janvier 2025
Avis spontané
Réponse de grenke UK
Thank you for bringing this to our attention. We’re sorry to hear you feel this way and understand your concerns.
Our team previously requested further details from you to help resolve the matter, but we have not yet received a response. Please don’t hesitate to get in touch at service@grenke.co.uk, and we’ll be happy to review this with you.
Helpful Candice
Candice was most helpful, very polite, accurate and accommodating.
4 février 2025
Avis spontané
Réponse de grenke UK
Thank you for your kind words! We're delighted to hear that you had a positive experience and truly appreciate your feedback.
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