grenke UK Avis 

Candice was so polite and helpful Emailed the information I required immediately.
Pleasure dealing with her wish all Companies had staff like her

We've been working with Grenke for almost seven years now, and it's been a great partnership. Our account manager, Andy, is always helpful and makes the every process smooth and hassle-free. Reliable service and great communication—highly recommend!

Being charged £23,728,80 over 5 years for 3 phones, they came in and tag teamed with Fibre Telecoms to make out they were trying to get our bills down from £300 a month, got us to sign the contracts on their little laptops so we couldn’t read the small print I guess.
Bills for 3 lines and 3 phones are now £700 a month so over double what we were paying.
Disgusting really. Half the rental stuff wasn’t even supplied too!

Took out a new office phone setup with Simplify Comm's who somehow passed the finiance dealings to Grenke. Simplify Comm's went into liquidation in November 2024. Grenke say we have to pay the remaining 12k despite us not having a service anymore from Simplify. Absolutely disgusting scamming deal. Steer well clear of Grenke. What do we get for the remaining 12k. 3 x old desk phones worth £30 each. Nothing else. Now forced to take a new phone contract with a reputable provider at more cost on top of the 12k. GRENKE, do not insult me with a reply to contact your customer service as you are a shower of con merchants. Why ring you anyway as your well known tactic is to put you on hold for hours on end. Shameful that the government dont close you down.

Received several bills for "Protection Fees" which have been taken from our bank account by Direct Debit. Have tried to call through but got cut off after 20 minutes on hold.
Clearly this is a racket, we already have insurance place which for the entire business is half the cost for whole year. Shark-like behaviour. Kindly refund our money!

Ive been with Grenke for over 8 years now and they are one of the best computer leasing companies around. Candice is especially helpful and they are always there to help and resolve an issues.

Supplied with a telephone system by a company which turned out to be very dodgy, and very quickly went into liquidation. The equipment was supplied by Grenke who did absolutely nothing to support our organisation after the receivership of our phone system supplier, demanding we continue to pay for equipment we didn't have. They state that the contract is for 5 years, but if you don't give the required 3 month termination notice after the 5 years, they will continue to charge you forever. During this time, your equipment will not be upgraded, it is unlikely to be modern, and not suitable, unless you upgrade, and have to take out another contract. Avoid this company, only bad things will happen.

Candice Jackson was amazing she could not help enough.
She resolved my problem and got back to me ASP to let me know
I hold hardhearted recommend CJ

Great customer service, very friendly and happy to help. We had some issues with our online account and they resolved these very quickly for us. Would reccommend!

I just want to say a big thank you to Candice who was ever so helpful in answering my queries.

I sleepwalked into an agreement with Grenke unknowingly when I took a contract with Circle Cloud, a voip phone provider.

The fault may lie with Circle Cloud but either way I have been offered termination fees which would be laughable were they not so outrageous.

I will be pursuing our issues further with Circle Cloud and expect full cooperation from Grenke.

horrible company stay away at all costs or it going to cost you££££££ , 4 land line phone for my small garage and they charged me £2500 in the first 40 days cancelled the contract and now taking me to court saying it s a 84 month contract you must pay ....... stay away , go to BT direct !!!!!

Grenke are a key partner of ours and we've had a fantastic experience working with their Leeds Office for 6+ years.

I will give them a minus rating if that was an option.
Appauling customer service, send their agents who hustle to get signatures from people who do not have authority and then the companies chases you for heaps of money.

They should be banned to work in the country!!!

Ordered a new photocopier through a local company. Aurora / Grenke delivered a used photocopier not fit for purpose for a 5 year contract!!! Unfortunately the sales consultant got the office manager to sign the document without giving them time to read it and, although the large print says NEW the small print says reconditioned. Obviously both Aurora and Grenke are sitting smugly as B2B contracts are difficult to cancel - even with they are obviously mis sold.

Scammers who stole our money after installing a dud phone system and taking thousands of dollars in hidden fees..complete FRAUDSTERS.

So we were tied in to Grenke Leasing through our Telephone system supplier. Hadnt realised it was a 7 year term which means for 3 phones and 2 walk-around phones (total cost if purchased less than £300) we would be paying well in excess of £12,000 + VAT. As soon as I found out I tried to cancel both the telecom company (Enreach - see 2 seperate reviews) and Grenke but they wanted more than £25,000 to get out of my contract. No Grenke have done nothing wrong really, nor raised their prices, but when Enreach couldnt move our phone system (we then only needed 2) to the other side of the warehouse, we reverted to BT (who we are very happy with) We got an early exit quote from Grenke - Eye watering! So we are keeping the Grenke lease running until its natural end in Dec 2025. It still worked out cheaper than staying with Enreach and Grenke combined. BUT - I asked Grenke if they would want the phones returning at the end and I was told no as they and all the equipment, are obsolete. So I asked why I needed to keep paying the lease when the equipment is valueless - I was just told I had to. I have read on here that they have said that to others but then charged them for the equipment at the end of their contract - good job Ive still kept it all as I just dont trust them. At least I have got rid of Enreach (previously Network Telecom) - only 17 months to go until we can bin Grenke.
Edit: Grenke did call me after I posted this review. As I stated above, they havent done anything wrong, just the amount of money they charge. The lady I spoke to did reiterate they are a finance company and not connected to Enreach (other than providing finance) I did suggest that perhaps they need to speak to Enreach. My contract is with Grenke and my review above is regarding Grenke and how much you pay overall. Other finance companies show the total amount repaid - but I was not given that information, nor is it on my Grenke contract. Also, even though the equipment is obsolete and they are a finance company, they have told me they WILL want the items returning after the contract ends or I will be charged!

Absolutely shocking company. After paying £26,991.60 over 5 years for 4 telephones. Yes 4! they now want to charge another £450 at the end of the agreement or return the equipment? Despite telling me over the phone it didn't need returning?

I absolutely hate having to deal with this vile company , I can't name the person but she is so rude and un professional. You can almost hear her snearing at your through emails , anyway iam taking it higher this time and going to her boss and the ombudsman, they owe me over £300 , for one machine over payment and iam
Still tied into a broken machine until May , if owed them a penny I would be getting their bullying emails , how embarrassing to work for a company with 2 stars !!!

Avoid at all costs. Tie you into a contract that has no ending and customer service non existent - impossible to have a sensible conversation.
Ripping off a charity is below the belt.
Stay well away!!!