Never use this company they make it possible for companies to charge large amounts of money for use less cheap equipment. In our case which is still on going they facilitated a company called K5 to ch... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I have had the pleasure of been working alongside the Grenke team for the last 14 years. Always found the staff at all branches approachable and easy to work with, especially the Birmingham Branch who... Voir plus
L'entreprise a répondu
I always use Grenke for all my financial requirements, the support I receive from my local East Kilbride branch is nothing short of outstanding. I have reached out several times to my local bra... Voir plus
L'entreprise a répondu
Extremely quick acceptance rate. Staff knowledgeable, helpful, easy to deal with. They know how our industry works. Always look to accept a deal not just looking for the creme de la creme. Best experi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Société financière non banquière
- Institution financière
- Service de finances alternatives
- Service de location
Écrit par l'entreprise
At grenke UK, we value every review and understand the importance of feedback in improving our services. While we recognize that some reviews are directed toward the equipment suppliers, it’s important to clarify that grenke is the financier of the equipment selected by customers for their business. Nonetheless, we are always here to offer support and guidance wherever possible. ....................................................................... Simplicity, Transparency, and Accessibility in Business Finance | At grenke, we are committed to making finance simple, transparent, and accessible. We understand that navigating finance agreements can sometimes feel complex, but our goal is to remove barriers and deliver clear, straightforward leasing tailored to a business needs. Our focus is on continually improving and enhancing the experience for our customers, ensuring access to high-quality service at every step of the finance journey. ....................................................................... Important Considerations When Financing Equipment | Before entering any finance agreement, it’s crucial to fully understand the terms and conditions. We encourage you to review the details carefully by following our Customer Checklist for a smooth, informed leasing experience. ....................................................................... Selecting A Equipment Supplier | Business owners are in the best position to choose the right equipment and supplier to meet their needs. A supplier should provide a full description of the equipment, software, and any required maintenance. While grenke is not your equipment supplier, if a supplier offers a grenke finance, they are responsible for walking through the agreement and its terms. ....................................................................... Maximizing the Value of Your Equipment | Once the equipment is delivered and installed, it’s essential to ensure it operates efficiently throughout the lease. If issues arise, it’s important to reach out to the supplier immediately to address any concerns with the equipment. ....................................................................... Easy Access with Our Customer Portal | Managing your finance agreement with grenke is simple. Through our Customer Portal, access key information such as contract duration, instalment amounts, and contract numbers. Invoices are also available to download or print, making it easy to stay on top of leasing payments. ....................................................................... Dedicated Customer Care | To provide further assistance, we’ve developed a comprehensive Customer Care website, where you’ll find additional information and guidance on leasing with grenke. Our Customer Care team is always available to support both new and existing customers, ensuring they receive the help they need at every stage of the leasing journey. ....................................................................... Our Commitment | While we understand that some reviews may reflect frustrations with equipment suppliers, we want to assure our customers that grenke is committed to assisting any customers experiencing issues where possible, especially regarding your finance agreement. Our mission is to ensure the finance process is transparent, accessible, and tailored to support the success of your business. ....................................................................... Thank you for choosing grenke. We invite you to leave a review and share your experience with us, as your feedback is invaluable in helping us improve and continue delivering the best possible service.
Coordonnées de contact
No.2 London Square, Cross Lanes, GU1 1UN, Guildford, Royaume-Uni
- +44 1483 401 700
- service@grenke.co.uk
- grenke.co.uk
3,1
Moyen
277 avis
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ADVOID THIS COMPANY
One star is too many
Awful company biggest rip of merchants going, phones have cost me nearly 10,000 pounds through circle cloud,
No customer service charge over 250 a month for 2 crappy phones that do not work,
Cant get out the contact biggest mistake iv made
24 janvier 2024
Avis spontané
Nothing but positives from my…
Nothing but positives from my experiences working with the team at Grenke. I work closely with Dave Pritchard and he just makes things easy, you know where you stand and what you need to construct a finance deal and is happy to speak directly with the customer when necessary. More recently I have had dealings with Jane Gregory and David Horton too and the experience has been a real pleasure too. Thanks Grenke, and here's to more opportunities and business working together moving forward.
10 janvier 2024
Avis spontané
Réponse de grenke UK
Thank you for your review. We love working with partners like Landall, who are committed to customer service and transparency. Leasing is a great option for many businesses to access your equipment, and we want to make the leasing journey as easy and simple as possible. Our approach makes us the preferred leasing company for our partners and their customers. We are glad you agree.
Fast, helpful, flexible
Fast, professional, accessible, flexible Invoice factoring brilliant service and assistance.
20 décembre 2023
Avis spontané
Steer clear of this company
Steer clear of this company. We were leased 3 phones, they said it was 5, the phones are worth less than a £1k and now I have a nice City lawyers letter demanding £30K for 3 phones I could not use as the phone answering service provided by their reseller was after 4 months still not working. They are called Meraki Communications. Steer clear of them too. I have also discovered that Grenke have been doing this to a lot of small businesses in Europe.
Update from me, following Grenke's standard BS response. Absolute rubbish, there was no leeway to discontinue a contract that was not what was agreed, I was told by Grenke very quickly to go back to the reseller. It was very apparent that this is a frequent strategy by Grenke to boost their sales and profits. Outrageous that we live in a society where companies can get away with this.
9 septembre 2023
Avis spontané
Réponse de grenke UK
We are sorry to hear that your experience with GRENKE led to a bad review. GRENKE offer the finance to help assist customers access their chosen equipment, from their chosen supplier.
We want to offer a simple, transparent leasing journey from the start. There are limitations to the support we can provide with the service of your chosen supplier, but our team is always available should there be an issue with your lease. More information of your issues around the Terms and Conditions of a lease and the service of your supplier, can be found at
grenke.co.uk/customercare/common-issues/. Alternatively, if you would like to have another conversation with our team to ensure your ongoing issues are resolved please email service@grenke.co.uk.
Awful company
Awful company , rude , uphelpful , I was ripped off with an IPL machine and a facial machine when the company told me the "£25,000 machien was handmade in ripponden Halifax , no was made in china and worth £1,500 , the company went bust the machine dose not work , no help or compassion , just told not their problem- if you want any help DO NOT ASK FOR the lady in on customer service rude , condescending
12 septembre 2023
Avis spontané
Réponse de grenke UK
Thank you for your review. We are sorry to hear that we were unable to help you with your issue with your Equipment and your Equipment Supplier. The Equipment Supplier is there to ensure the Equipment remains in good working order and issues such as faulty equipment should be referred to them. We will give all reasonable assistance to support those who are experiencing issues with their chosen Supplier, but GRENKE unfortunately cannot assist in reinstating the functional capabilities of the Equipment. We are also unable to enforce any service provisions that may have been agreed. More information on what you should do in these instances can be found at https://www.grenke.co.uk/customercare/common-issues/. In the meantime, if we can be of any further assistance, please contact us.
Everyone we deal with at Grenke Leeds…
Everyone we deal with at Grenke Leeds have been truly professional. They are prompt, polite and generous with their time.
A great company to work with
1 mai 2023
Avis spontané
Réponse de grenke UK
Thank you, Steven, for your review. Delivering meaningful difference for our partners and customers is what drives our team. We are proud of the commitment and in depth knowledge of our GRENKE employees that continue to support resellers and their customers in every corner of the UK. We are glad you agree.
**WARNING**
Don't go anywhere near this company. If the name Grenke is mentioned just run.
28 mars 2023
Avis spontané
Réponse de grenke UK
Thank you for taking the time to submit your review. We would value a conversation with you to discuss your issues further. An email to enquiries@grenke.co.uk with details of the issue will help our team to make the investigations needed and prevent this issue in the future. In the meantime, we have compiled a list of common areas of support which can be found at grenke.co.uk/customercare/common-issues.
Friendly Professionalism
Grenke are an excellent company. We have dealt with them for many years and have always been happy with the friendly professionalism they demonstrate on all occasions.
6 mars 2023
Avis spontané
Réponse de grenke UK
Thank you for your review. Delivering meaningful difference for our partners and customers is what drives our team. We are proud of the commitment and in depth knowledge of our GRENKE employees that continue to support resellers and their customers in every corner of the UK.
It's a Sham
I have been trying to get our small local charity out of a contract for equipment that was supplied to us from Resource Telecom Now (focus Group). We haven't been able to use the equipment for 2yrs and Grenke leasing refused to let us out of their contract and sent me a copy of paperwork with my signature. The actual 5yr contract expires in March but today I see from our bank statement that they have not only charged their usual monthly charge but have also charged us £106 to insure their equipment. It's a joke given they know we have been unable to use the equipment for 2yrs. Shame on Grenkeleasing. Avoid both Grenkeleasing and Focus Group.
1 février 2023
Avis spontané
Réponse de grenke UK
Thank you for your review. We are sorry to hear of your experience. We aim to offer a simple, transparent leasing journey from the start. Your supplier should support you entirely in the provisions and maintenance of the equipment, if you are experiencing any loss of service. There are limitations to the support we can provide with the service of your chosen supplier, but our team is always available should there be an issue with your lease. More information of your issues around the Terms and Conditions of a lease and the service of your supplier, can be found at grenke.co.uk/customercare/common-issues/. Alternatively, if you would like to have another conversation with our team to ensure your ongoing issues are resolved please email enquiries@grenke.co.uk.
AVOID
Grenke Leasing is the finance behind Triton Trak. I have experienced ongoing issues with them since attempting to leave a contract due to a service no longer required. There has been zero willingness (unsurprisingly) on both sides. Purely seeking financial gain and no good business practice. AVOID.
23 janvier 2023
Avis spontané
Réponse de grenke UK
We are sorry to hear that your experience with GRENKE meant we deserved a bad review. When selecting your preferred Equipment, you should be given a full explanation of the costs and payment structure. Should you choose to hire the Equipment (a Lease) there will be an additional cost. In the instances where we have been made aware of any customers who believed their Equipment costs were not explained fully, we will contact the Supplier to ensure the customer's concerns are dealt with promptly. For more information on assessing the cost of your equipment please visit grenke.co.uk/customercare/common-issues - there is more on Cost of Equipment vs Total Lease Value.
They are nontransparent in all their…
They are nontransparent in all their paperwork and hide the costs deliberately.
Please do not have anything to do with this company their practices are not right.
Why is the legal system allowing such a fraudulent company to continue to trade!
16 janvier 2023
Avis spontané
Réponse de grenke UK
Thank you for your feedback. We are sorry to hear your experience with GRENKE has been negative. When selecting your preferred Equipment, you should be given a full explanation of the costs and payment structure. Should you choose to hire the Equipment (a Lease) there will be an additional cost. In the instances where we have been made aware of any customers who believed their Equipment costs were not explained fully, we will contact the Supplier to ensure the customer's concerns are dealt with promptly. For more information on assessing the cost of your equipment please visit grenke.co.uk/customercare/common-issues where more information on Cost of Equipment vs Total Lease Value can be found.
Charges ridiculous amounts of money for…
Charges ridiculous amounts of money for hidden extras that tie you into a contract. Rude unhelpful miserable staff! Avoid at all costs
5 janvier 2023
Avis spontané
Réponse de grenke UK
We are sorry to hear that your experience with GRENKE meant we deserved a bad review. When selecting your preferred Equipment, you should be given a full explanation of the costs and payment structure. Should you choose to hire the Equipment (a Lease) there will be an additional cost. In the instances where we have been made aware of any customers who believed their Equipment costs were not explained fully, we will contact the Supplier to ensure the customer's concerns are dealt with promptly. For more information on assessing the cost of your equipment please visit grenke.co.uk/customercare/common-issues - there is more on Cost of Equipment vs Total Lease Value.
Grenke worked with Berry telecom who no…
Grenke leasing ltd worked with Berry telecom who no longer exist.
They are as far as I can tell an arm of Grenke who are predominantly based in Germany.
My fault is I trusted Berry I'm not sure of the contractual deal that Berry had with Grenke.
My stupidity led me into a deal which was very poor, it is my mistake.
my advice is to check when the leasing company is not the same as the service provider in this case both companies need vetting before hand do not sign until you do your due diligence as Grenke being what they are (an arm of a Bank) will not let you off the hook or renegotiate once you have signed there are far better deals out there when it comes to phone systems I can say you can do MUCH better.
To repeat this company is Grenke leasing Ltd
21 décembre 2022
Avis spontané
Réponse de grenke UK
We are sorry to hear that your experience with GRENKE has been negative. We work with partners across the UK enabling their customers to access equipment. GRENKE perform extensive due diligence on any supplier who offers the GRENKE finance product and continually monitor their performance both in customer service and financial standing. When selecting your preferred Equipment, you should be given a full explanation of the costs and payment structure. Should you choose to hire the Equipment (a Lease) there will be an additional cost. In the instances where we have been made aware of any customers who believed their Equipment costs were not explained fully, we will contact the Supplier to ensure the customer's concerns are dealt with promptly. For more information please visit grenke.co.uk/customercare/common-issues.
So glad the share price of this company…
So glad the share price of this company dropped like a rock 🤣 the thousands of people's lives your ruined with known scam!
Karma is a b-itch!
Enjoy your beans on toast going forward 😊
Edit: Just seen the reply from grenke! You had absolutely every intention of ruining my life hence the high court writ you went for. Sugar coat it all you like, myself and 100's of other victims witnessed first hand your evil tactics!
You a inhumane!
7 novembre 2021
Avis spontané
Réponse de grenke UK
We are sorry to hear about your experience and thoughts about GRENKE. As a responsible company will always try to assist customers with any issues they may have. We will continue to work hard to ensure our customers avoid issues surrounding their Lease in offering transparency and simplicity across our business.
Competitive, friendly and personal leasing solutions!
We have worked with Grenke since our first year of trading. They are instrumental to our successes and have been a fantastic partner to work with. They have a great team that make leasing solutions personal, transparent and simple.
21 juillet 2022
Avis spontané
Réponse de grenke UK
Thank you for your review. Delivering meaningful difference and support for our customers is what drives our team. We are proud of the commitment and in depth knowledge of our GRENKE employees that continue to support customers in every corner of the UK.
Caveat Emptor ..,Buyer beware!
Just finished a lease period with this bunch. Difficult to communicate with. Can't do a peppercorn rental. Have to pay to return equipment...tucked away in the small print. Before-if- Grenke consider a response , I have had 6 different phone systems in the last 23 years of trading and you are by far the worst experience ever. Rydal Communications your partner is also a shocker with hidden costs and little extras never asked for . Steer clear people.
31 mars 2022
Avis spontané
Réponse de grenke UK
We are sorry to hear that your experience with GRENKE meant we deserved a bad review. When our customer service team is approached there may be limitations to the support we can provide, especially when it comes to the equipment performance, however as we have experienced a huge range of different enquiries, in most cases they are able to offer guidance. Further information on the Terms & Conditions of a lease and the matter regarding your chosen Supplier can be found at https://www.grenke.co.uk/customercare/common-issues/
Awful
No point leasing as you could buy the equipment for around 110 per phone. We pay £150 per month . Our fault for signing the agreement but it wasn't very clear . Be very careful.
20 mars 2022
Avis spontané
Réponse de grenke UK
Thank you for your review. We are sorry to hear of your experience. We want to offer a simple, transparent leasing journey from the start. More information on the Terms and Conditions of a lease and the cost of your equipment vs total lease value can be found at https://www.grenke.co.uk/customercare/common-issues/ Alternatively, if you would like to have another conversation with our team to ensure your ongoing issues are resolved please email enquiries@grenke.co.uk
I Beg To Differ
A customer has brought the negative reviews re Grenke to my attention today and I feel compelled to add my own. We're in comms and have nothing but praise for the organisation and the UK team that support us.
Even the most cursory glance at the bad reviews shows that it is individual communications (or otherwise) companies who are at fault, I am saddened to learn. Perhaps some of the onus is on the reviewers too, who should have taken a second glance at what they were signing, surely?
Great rates and support is why we use Grenke regularly and will continue to do so.
17 mars 2022
Avis spontané
Réponse de grenke UK
Thank you Richard for your review. We are here to support those customers who are in difficulty and appreciate your views on the key misunderstandings around the leasing relationship structure. We have pointed reviewers in the direction of https://www.grenke.co.uk/customercare/common-issues/.
We love working with customers like yourselves, who are committed to customer service and transparency. Leasing is a great option for many businesses to access your equipment, and we want to make the leasing journey as easy and simple as possible.
Lets Fight Grenke together!
We’ve been completely miss sold this lease via CircleCloud Communications. It’s apparent signatures have been Manipulated to fix us into a telephone system that is genuinely worth no more than £500. Grenke are now chasing us for tens of thousands of pounds via their solicitors.
We are refusing to pay this and more than likely will end up in court.
I’m looking to obtain any information from anybody who has actually gone to court or is in the process. We will be using all the trust pilot reviews as evidence and would like to join forces with anyone who is also in the same position.
They shouldn’t be allowed to get away with this.
Can we finally bring these fraudsters to an end! Together I think we can.
I can be contacted on 07442 502123
16 janvier 2022
Avis spontané
Réponse de grenke UK
We are sorry to hear about your experience. Thank you for bringing it to our attention. We work very closely with our Suppliers, continually monitoring activity and performing annual audits. Our team are alerted to any unusual activity both in customer service and financial standing. More information on safeguarding and supplier engagement can be found at grenke.co.uk/customercare/common-issues. Further information on Cost of the Equipment and Total Lease value is also available there.
If I could give zero stars I would
If I could give zero stars I would. CRAP telephone system sold which is sitting in my loft as its not fit for purpose - I have tried numerous ways of trying to get out of a contract from NCS Glasgow who sold me this dud! Grenke are not interested ar all. The stress this has caused me is awful - oh just for the record NCS told me to Phoenix my company and that would take me out of the contract- that's the sort of people you are dealing with- avoid at all cost - both companies should be struck ok
15 janvier 2022
Avis spontané
Réponse de grenke UK
Thank you for your review. We are sorry to hear that we were unable to help you with your issue. The Equipment Supplier is there to ensure the Equipment remains in good working order. Should there be any fault with the equipment you must get in touch with your Equipment Supplier as soon as possible. We will give all reasonable assistance to support those who are experiencing issues with their chosen Supplier. GRENKE cannot assist in reinstating the functional capabilities of the Equipment. Unfortunately, we are unable to enforce any service provisions that may have been agreed. More information on what you should do in these instances can be found at https://www.grenke.co.uk/customercare/common-issues/
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