GRIDSERVE Electric Highway Avis 

We could not get the charger at Winchester services to work. we telephoned the customer care line, i was amazed how helpful the call handler was and professional and polite he was. he went through step by step and we were charging in no time. one very happy motorist, i would definitely recommend Gridserve to anybody.

Charging went well. I did try to setup autocharge, the app popped up the prompt but when trying to activate, I got a message about my connection being too slow and to try again. I tried numerous times without success.

The charging experience was very satisfactory. The app and charger worked first time

Very easy and quick

The charging went smoothly but at the time the cost of the charge was £10 but now my account has been debited £55 for one charge!
I would never have used these chargers had I known and still can't access the receipt

Charger was showing processing error. Called helpline and Amina went through stages calmly to fix error. Excellent manner, very reassuring.

I was charging a Porsche Tycan on a Gloucestershire motorway and was having great difficulties in getting the charge to hold. I called GRIDSERVE and call was answered by Tracy.
Tracy stayed on the phone for over 10 minutes getting me to a point where the charge held.
I have contacted GRIDSERVE several times and service has always been 5 star.
Thanks again Tracy I made it home.
My one and only prefered charging station.

First CCS cable failed to connect despite minutes taken in the attempt. Second CCS cable charged successfully but with a very slow charge rate compared to the advertised speed.

Forced to leave this complaint here as having emailed 3x the complaints email address no one has ever replied.

Here’s what happened, wetherby services:

I waited 10 minutes for a free charger to become available.

When I tried to pay, the card machine on the charger didn’t work. I then spent 7 minutes on hold to your customer service line.

I couldn’t download the app to pay because there was no mobile reception at the chargers.

While on the phone, your advisor suggested I move chargers. Together we tried 4 different units. None of them worked.

Two failed because of card machine issues. One had a broken screen and wouldn’t connect to my car. The fourth had a working screen but also failed to establish a connection with the car.

The only way I eventually charged was to walk into the services building, get onto the WiFi, download the app, and start a session from there.

The whole ordeal took 37 minutes before charging even began, and I then still had to wait for the car to charge.

During all of this I had a distressed 2 year old with his mum, while I was trying to sort the problem out.

Your own advisor suggested I leave and find an alternative location. I explained I couldn’t, because I didn’t have enough charge to reach another charger.

Your advisor was pleasant but quite useless at finding the solution. It was actually when I ignored his advice (he was advising me to try yet another charger - this time a lower speed charger) and decided to persist with the fast charger and to download the app by using the WiFi that the problem was solved.

If you listen to the recording he was actually highly advising me against trying a high speed charger as ‘they weren’t linking to my car.’

This is not acceptable. Four chargers failing in a row, no working payment method on-site, and no reception to use the app left me stranded at a motorway services with a young child.

I’d like a full explanation of what went wrong, confirmation that these chargers have been reported and fixed, and a refund or compensation for the time and distress caused.

I’d also like to add that I used the same chargers on Friday coming southbound on the A1. Again they were not working correctly with multiple people stranded and frustrated.

For your reference I called your hotline at 17:21

Always plenty of chargers available. Easy plug in and payment via the App. Charges up I'm the time taken to have a wee & coffee. Prompt emails of charges and App gives good history of use, energy added and costs. Would be nice to have more chargers with a canopy to keep you dry when plugging in and it's raining hard.

Easy to find chargers at Knutsford services and very quick and easy to start the charge via the app. The downsides being the £30 pre authorisation on the app and the 89p per kWh.

Had an issue with my ev cable being stuck in the car socket. Luckily Tracey was on the other end of the phone to troubleshoot. She was so helpful and resourceful giving top notch customer service.

Intial 350 charger at Sandbach failed to connect, but less powerfut one ok. Second 350 at burron-on-kendal was fine

Charger not working at Weatherby services, and had to move to another charger. Connection took over 5mins before reporting failure with charger. Moved to another charger and deposit taken on previous charger was recognised, but a discount should have been offered due to inconvenience.
Also, cost of charging is too high.

Just pulled up at Blyth services...89p a kw!!! Absolutely disgusting prices ..how can they justify this when behind them is a row of tesla superchargers doing 42p a Kw!!!! No wonder every unit is empty...lower your prices you greedy people..use your brains...lower price more customers...this is why Elon musk is a very very rich man...id rather call the AA than pay that ridiculous price...no excuse just brain dead owners

Parked up and plugged into a charger @ Scotch Corner, went through full process on app and pre authorised £30 payment, charge failed twice as charger known to be faulty.

Very , very frustrating having to then move to an alternative charger and go through the whole process again.

Why do faulty chargers not have a message showing temp out of service or just be switched off until sorted.

We left the car on charge and went for a coffee. I notice the charger claimed we had a fuller battery than we actually had but did not realise that was going to be important.

When we came back the car had not increased charge at all, However the charger showed it had increased. We contacted customer services and they did investigate but claimed we had had the charge. We did not and know we did not misread it, because we then had to go to another charger a little further on in the journey - this did show the correct amount and gave us a correct charge. It would appear their systems are not infallible. So money down the drain. If I ever have to use them again I will make sure I take photos of everything but will avoid if at all possible!

Updated - I have received a dismissive response to my further complaint saying my "recollection" was at variance with their equipment. It was not a recollection - it was reading data from the car that was also confirmed at a later charging point with another supplier that correctly read the amount of charge left in our battery. They would not accept their equipment was faulty.

The first charger failed to work, despite several attempts and it saying it was available. There was one toilet open upstairs and it was the disabled one - with that amount of people bringing around that is unforgivable.

Today i was stuck and i am at North bound Frankley service station . I hate my car due to having to charging this thing. I have had to call the help desk and spoke to Ronald! I hope i spelt that correct. He was calm, professional and knew exactly what to do to help me get my car started. If it was not for him i would have been stuck! Thank you so much Ronald your amazing. Please can his management team acknowledge this review because he is the staff Gridserve needs more of! Thank you Ronald, Gridserve your lucky you have this guy .
Ashley x