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Groove Pillows Avis 

2 422
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The pillow came on time, with good, cheaper offer when you buy more than 1 pillows. Delivery was free when bought more than 1 pillow. The product was good in quality and fit for its purpose. Th... Voir plus

Noté 1 sur 5 étoiles

I originally ordered these pillow and then was immediately bombarded by social media ads at a cheaper price. I asked to cancel my order and reordered at the cheaper price. Groove did not cancel... Voir plus

Noté 5 sur 5 étoiles

I wasn’t expecting much from my pillow but I am genuinely really pleased. The product arrived quickly and was well packaged and I received regular email updates. The pillow is both supportive and soft... Voir plus

Noté 5 sur 5 étoiles

🌌Night 3 and wow was the best nights sleep in a long time no achy neck and no morning headache and slept like a log. I don’t know why I didn’t change my pillow a long time ago thinking of buying mor... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de literie
  2. aussi dans
  3. Boutique de santé et beauté
  4. Magasin de meubles de chambre à coucher

Écrit par l'entreprise

The Original Groove® Pillow was voted Best Pillow for Neck Pain 2026, and Groove Pillows continues to focus on creating sleep products designed to support more comfortable, better-rested nights. Our products are developed with comfort, support and ease of use in mind, helping customers create a sleep setup that feels right for them. The Original Groove® Pillow is designed around an ergonomic shape that supports the head and neck while you sleep, with the aim of encouraging a more comfortable sleeping position for both back and side sleepers. We know that choosing the right pillow is personal, which is why every Groove pillow comes with a 100-night home trial, subject to our returns policy. This gives customers the opportunity to try their pillow properly at home and decide whether it is the right fit for their sleep needs. Customer service is an important part of the Groove experience. Our friendly, human support team is available both before and after purchase to help with product questions, orders, delivery, returns and general support. We typically reply within two hours, so customers can get clear, straightforward help when they need it. From product design through to delivery and aftercare, our focus is on making the buying experience simple, supportive and dependable. Whether you are looking for improved comfort, better support or simply a pillow that suits the way you sleep, Groove Pillows is here to help you rest easier.

Designed around how you sleep

Écrit par l'entreprise

Comfort for different sleeping positions
From the signature centre groove of the Original Groove® Pillow to adjustable and cooling designs, each product is shaped around the way you sleep. Choose the design and level of support that feels right for you.

100 nights to find the right support

Take your time to find your best fit

Every Groove pillow comes with a 100-night home trial, giving you time to adjust and find the support that feels right for you. If it is not the right fit, you can return it for a full refund.

Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,5

Tous les avis

(2 422)

367 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Fantasic pillow for pain relief

The Groove pillow has helped me recover from a recent Cervical Discectomy and Fusion operation by keeping my neck aligned when i sleep. I sleep on my back and side and the different grooves and memory foam keep my neck in place but also make it comfortable at the same time. I have told my neighbour to get one, who suffers with nerve pain to right arm and the last time i spoke to her she couldn't speak highly enough about it saying it had cured her pain. My wife now wants one so i am going to buy another one. Excellent value for money.

1 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Very comfortable pillow

Very comfortable pillow really helped with my neck stiffness and pain . Been using it for a few months and all good.Prompt delivery as well

28 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Helps!

This is an update to my previous review after having used it for a week. Now that I've used it for about a month, I realized any doubts I had before have been squashed. I have had neck, shoulders, and back tension for a long time from sleeping. I've gone through pillows--expensive and cheap. Nothing worked for back and side sleeping, and I am both. This pillow met both conditions, but it took me a few days to get used to it. It's comfortable and soft, but it was a little awkward at first sleeping on my back with it. I noticed right away after night one that it took some tension away from my neck and shoulders, but not necessarily with my upper back. As nights progressed, it became clear to me that the pillow was helping me sleep better than before, and I woke up without the usual aches and pain in my neck. It took a little bit more time for my upper back aches to subside, because I realized my body needed healing from years of aches from the bad pillows I was sleeping. Now, I sleep and wake up ache free! What a relief!

28 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

BEST company BEST products

I love this company. I am very precious about my pillow and I am the person who always take my pillow on holiday with me or I get a stiff neck. I have been using the original Groove pillow for a while now and have had to buy one for my husband and kids as they were all jealous after I was talking about how amazingly comfortable it is. I love that they have made pillow cases to match the size. The price is so reasonable! Postage is fast.
Literally my favourite company right now!

27 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

The groove pillow has made such a difference to my neck pain

The groove pillow has made such a difference to my life. I’ve taken one pad out and I use the smaller sloped side. I am sleeping all through the night and waking up pain free. This has been an absolute game changer for me. I don’t usually leave reviews but this has made such a difference I had to. Don’t hesitate buy one. 😊

23 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Uninterrupted sleep, no headache first thing

First time in months, I woke up without neck ache and intense headache ( old injury), due to this support pillow. No interrupted night to get a paracetamol. Used to 2 pillows so it was odd at first to sleep on one Groove pillow...but its made a big difference

16 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Fast delivery

Fast delivery, gas certainly improved my shoulder pain and allowing me to get some sleep

20 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

The Original Pillows have totally changed

The Original Pillows have completely changed. I've had some for years and ordered some new ones and the memory foam is completely different and so soft and unsupportive. I messaged the company and they said they had changed them due to customer feedback but this isn't stated anywhere on the website and the pillows are still called the original pillows. Please be aware of this change if you buy them now as they are completely different to the supportive memory foam they originally were. I requested a refund but the company encouraged 50% refund and said to give them to someone els as they are a green company. Obviously I appreciate them being a green company I would just appreciate them to be more transparent when changing a product so people know exactly what they are ordering.

14 avril 2026
Avis spontané
Logo de Groove Pillows

Réponse de Groove Pillows

Hi Rachael,

Thank you for your honest feedback.

You are right that we made a slight update to the memory foam used in the Original Groove Pillow. This was based on customer feedback, but I’m sorry to hear that the newer version feels different from the one you had previously.

The pillow is still designed to provide the same ergonomic shape, neck alignment, and support as the original version. In some cases, the foam can feel a little different at first, especially when compared with a pillow that has been used for a long time, but the support structure and intended function remain the same.

I’m sorry again that the pillow did not meet your expectations this time.

Kind regards,
Dusan
Head of Customer Service
Groove Pillows

Noté 5 sur 5 étoiles

Great bundle


Great bundle
Brought this pillow after trying numerous others with no success suffering for weeks with neck pain when I got up after a few nights it’s almost gone just a few twinges now and then but nothing like it was I can now get on with my day almost pain free, Delivered within a few days great service.

7 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

No headaches!



Thanks to a stiff neck I’ve been waking up with a headache for weeks. I bought this pillow a couple of weeks ago and I genuinely haven’t had one since I began sleeping on it. I can’t quite believe it but I’m very grateful!

Delivery was on time. Great service.

30 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Magic!

I bought this pillow due to suffering from back pain and struggling to sleep at night. It did take a few days of getting used to, but now I am really starting to notice the difference. When I first started using it, I could feel the pressure relieved on my spine, and now it's just absolute bliss. I don't have to fluff my pillows trying to get the right position and comfort anymore; I would never go back to an ordinary pillow. This pillow is absolute magic, and I really do recommend it to anyone who is suffering. Best decision I ever made!

8 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Updated review

Re-evaluated review after contact was made with Busan from customer services.
My issues with the pillow were resolved.

I bought the pillow in the hope it would help with my neck & shoulder pain. Unfortunately it hasn’t, I’ve persevered with it hoping sleep would improve but it hasn’t.
I’ve contacted customer services twice by email and haven’t received a reply. (I have checked my junk folder)

7 mai 2026
Avis spontané
Logo de Groove Pillows

Réponse de Groove Pillows

Hi Julie,

I’ve just checked our system on your order and I can see your purchase, but I cannot find any emails from you in our inbox or even in spam or junk. I’ve looked quite thoroughly because I take situations like this seriously, especially when someone is waiting for help.

The best next step is for you to email us again directly at support@groovepillows.co.uk so we can make sure nothing is getting lost in transit. Once it comes through, I’ll personally ensure it’s picked up and handled properly.

On the pillow itself, I’m sorry to hear it hasn’t helped with your neck and shoulder pain so far. Some people do need a bit more time to fully adjust, especially if they’ve been using a very different type of pillow before, but we’ll also take a proper look at your case once we’ve got your email so we can support you properly from there.

Speak soon and we’ll get this sorted for you.

Best,
Dusan
Head of Customer Service

Noté 5 sur 5 étoiles

Comfortable nights sleep.

I was a bit sceptical when I saw all the great reviews for these pillows but decided to order 2 when they were on special offer because if they weren’t any good I could return them. I have been having neck and shoulder problems which have definitely eased since using the pillow. I was waking up around 3 times a night before but most nights now it’s once or not at all and I wake up more refreshed. Last night I didn’t use it because I’d left it at a friends house and that’s when I really noticed the difference. I woke up 4 times and when it was finally time to get up I wasn’t in a very good mood. Thankfully it’s back with me now and I’m looking forward to a good nights sleep.

31 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Great for migraineurs and neck pain

I am so impressed by this product. From the first night's sleep, it has eased the pain in my neck and I wake up with a clear head. I'm a lifelong migraineur and have arthritis in my neck. Memory foam pillows made my symptoms worse because they're so hard. The Groove Pillow is so comfortable yet supportive. I can sleep on my back or my side. I would recommend this product.

6 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Very comfortable and supports the neck well.

I have been experiencing neck and back pain and my pillows didn't help as I tried to get comfortable by propping them up but nothing helped. Having used the groove pillow 2 nights i noticed an immediate difference as it comfortably supports my neck. I would definitely recommend it as well as the pillow case which I bought with it.

5 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Helped me with my neck pain

I bought this pillow as it was highly rated and I needed something to help me with my sore neck. I'm happy to say that now my pain significantly decreased and I can actually sleep!
Highly recommend this pillow, the price is reasonable.

5 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Highly recommend the Groove pillow

I am always sceptical about adverts on social media however after waking up with a sore neck for the last 4 weeks I decided to order the pillow. First night I didn’t sleep great as it felt strange compared to my usual pillow but my neck did feel better the following morning, the second night I slept much better and my neck again felt better in the morning. Would definitely recommend trying the Groove if you have neck problems.

4 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Great pillows

I am a second time buyer. Ordered two pillows. Royal mail messed up the delivery however the company sent me a replacement at no extra cost. The quality is superb . The pillows are heavier than I expected but definitely deliver as promised.

15 avril 2026
Avis spontané

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