These shoes are light weight, which I guess means insubstantial. You might as well stick your foot into a paper bag. I get the whole barefoot feel trend, but I think that a shoe ought to do basic shoe... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The shoes are not good for my diabetic feet. They lack sufficient sole cushioning. I can't use them. I attempted to return them for a refund by calling the Customer Support number. The person told me... Voir plus
L'entreprise a répondu
I ordered two pairs of undersized shoes. The GF support team (Brian & Anthony) allowed me to keep the shoes on hand plus a 30% discount; and additionally provided me 30% off my next purchase. The qu... Voir plus
L'entreprise a répondu
Before I knew about Grounded Shoes, the arthritis in my lower back would keep me from walking for exercise and also arthritis in a hip (my right hip had already been replaced). I purchased two pair o... Voir plus
L'entreprise a répondu
3,8
Bien
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Shipping and Customer Service Confusing
I ordered the shoes on Nov 28, #1203679, and they have not arrived. I contacted customer service twice. The first time I was told the order had arrived at the facility and was waiting for me to pick it up. The email said that I could contact Grounded Footwear if I wanted them to reach out to the facility on my behalf. When I made the request, I was told that they could not reach out for me and that I would need to go to the carrier's website to get the information. The second time, I was told that the package was still is transit. On your website you indicate that your shoes are made in the USA and not China, because it takes longer to receive from China. Yet, this package was shipped from China.
I had a similar experience a few months ago with Order #1062375. First I was told it was in transit and to wait another week. A week later, I was told that the shipment was lost (Tracking info showed it had reached a facility that was 40 minutes from my home). Finally, a new order was received successfully.
You have a good product, but your logistics and customer service are not accurate. I told customer service that people had admired my shoes, but in the future I would tell them to buy from a competitor because the shipping is not reliable and feedback from customer services is not dependable.
12 décembre 2025
Avis spontané
Réponse de Groundedfootwear
Hi There,
Thank you for taking the time to share such detailed feedback with us. We sincerely apologize for the frustration and confusion you experienced with shipping and the conflicting information provided by our customer service team. We understand how disappointing this must have been, especially after previously enjoying our products.
Your concerns regarding logistics, communication, and order handling are taken very seriously. We have forwarded your details to our Management Team for review so this can be properly addressed and improvements can be made. While we are glad to hear you value the product itself, we truly regret that these issues have impacted your overall experience and trust in us.
Thank you again for bringing this to our attention. We appreciate your honesty and the opportunity to improve.
Sincerely,
Grounded Footwear
shoes fit well
The shoes fit well but the insole was very thin and keeps coming out when I take the shoes off. I had two toes that crossed over, they have uncrossed since wearing the shoes for several weeks. I bought another pair of dressier Grounded shoes as well.
11 décembre 2025
Avis spontané
Réponse de Groundedfootwear
Hi James,
Thank you for taking the time to leave your review and for sharing your experience. We’re glad to hear that your shoes fit well and that you’ve seen positive changes with your toes over several weeks of wear- that’s wonderful to hear!
We appreciate your feedback about the insole coming out and will take it into consideration as we continue improving our designs. It’s great to know that you’ve also purchased another pair of our dressier shoes, and we hope they bring you the same comfort and support.
Thank you again for your thoughtful feedback and for being a valued customer.
Warm regards,
Grounded Footwear
Great Comfort Disappointing Wear and Tear
I love the shoes and also have the waterproof winter boots. I actually have four pairs in reserve because the price was so good for Black Friday.
But for the sake of full disclosure, I am disappointed about how fast the material wears out (and a hole is created) over the big toe. I tried a size bigger but that didn't alleviate the issue.
In the end, my love of the shoe won out over my disappointment over the wear and tear but it was a big consideration. Fix that issue and they go from 8/10 to 10/10.
10 décembre 2025
Avis spontané
Réponse de Groundedfootwear
Hi Paul,
Thank you so much for taking the time to share such a thoughtful and detailed review. We’re truly grateful for your continued support.
At the same time, we’re very sorry to hear about the wear and tear you’ve experienced over the big toe area. We appreciate you being upfront about it, and your feedback is incredibly valuable as we continuously work on improving our materials and durability. Insight like yours helps guide future enhancements, and we want you to know it’s being taken seriously.
If you haven’t already, we’d love the chance to take care of this for you. Please feel free to reach out to us at support@groundedfootwear.co or (888) 996-7910, and our team will be more than happy to help.
Thank you again, Paul, we appreciate your honesty and your loyalty.
Warm regards,
Grounded Footwear
Walking billboard
You can call me the walking billboard!
This shoe that is molded to your feet!!!
Every time I wear these shoes, I have more than one person. Stop me to say they love my shoes so of course I demonstrate them. Specially the bottom the bottom and how it’s designed and how it’s so comfortable it feels like you’re walking barefooted. I wish, though that you can buy them in the store because I love them so much I wanna have them right on the spot, but it only took three days to get them so I can’t complain. I recommend this shoe to everybody.
19 novembre 2025
Avis spontané
Réponse de Groundedfootwear
Hi Lori,
Thank you so much for taking the time to share this fantastic review, we truly appreciate it! We love hearing that you’re enjoying your Grounded Footwear shoes so much that you’ve become a “walking billboard.” That absolutely made our day. It’s wonderful to know the fit, comfort, and natural barefoot feel are making such a difference for you, and we’re thrilled that people are noticing them everywhere you go.
We also appreciate your feedback about wanting to purchase them in-store. While we’re currently online-only, we’re glad your order arrived quickly and that the convenience worked out for you. Thank you for recommending our shoes to others.
Thanks again for your enthusiasm and support, Lori!
Best,
Grounded Footwear
Foot pain begone
Both comfort and customer service are huge pluses for this company. Love the product and their customer support system behind their excellent footware. Both live up to their promises.
8 décembre 2025
Avis spontané
Réponse de Groundedfootwear
Hi Lynn,
Thank you so much for your wonderful review and 5-star rating! We’re truly grateful for your kind words. It means a lot to hear that our footwear has helped with your foot pain and that both the comfort and the customer service have made such a positive impact on your experience.
We’re committed to delivering both quality products and reliable support, so knowing we’re living up to those promises is incredibly encouraging. Thank you again for taking the time to share your feedback. We appreciate you!
Warm regards,
Grounded Footwear
Terrible return service
I love the shoes, but customer service is awful. I needed to return a pair that I ordered for my husband ( he didn’t like them) Three phone calls with NO satisfaction; very rude person in the other line; was told to write my name
On a piece of paper and put it in with the shoes; wouldn’t offer a return slip with a barcode. First offer was for me to keep the shoes and that they would refund 15%. I feel like the return policy is a scam.
8 décembre 2025
Avis spontané
Réponse de Groundedfootwear
Hi Carolyn,
Thank you for taking the time to share your experience with us, and I’m truly sorry to hear about the frustration you encountered with your return. This is not the level of service we aim to provide, and I sincerely apologize for the inconvenience and the interaction you described — it’s absolutely not acceptable, and we will be addressing this internally right away.
I’m glad to hear you love the shoes, but the return process should have been smooth and respectful from start to finish. We want to make this right for you. Please contact us at support@groundedfootwear.co
or call (888) 996-7910, and we will personally ensure your return is handled properly and promptly.
Thank you again for bringing this to our attention so we can improve.
Warm regards,
Grounded Footwear
I haven't received my shipment yet
I haven't received my shipment yet. Where is it?
8 décembre 2025
Avis spontané
Réponse de Groundedfootwear
Hi Mary,
Thank you for taking the time to leave a review, and I’m very sorry to hear that you haven’t received your shipment yet. We understand how frustrating it is to be waiting without an update, and we want to get this sorted out for you as quickly as possible.
Please reach out to our support team at support@groundedfootwear.co or give us a call at (888) 996-7910 so we can check your order details, track your package, and make sure it gets to you promptly.
Thank you again for bringing this to our attention.
Warm regards,
Grounded Footwear
Love my shoes but…
Love my shoes! Ordered 2 more pairs. Got the wrong size (needs both American and European sizing on the shoes and order form). Called customer service about returning and replacing. Per instructions, returned shoes, provided tracking number and have not heard a word since. Charged for the original 2 pair, remains on my banking site. I’m guessing it will just take a while?
25 novembre 2025
Avis spontané
Réponse de Groundedfootwear
Hi Julianne,
Thank you for taking the time to share your feedback with us. We’re glad to hear you love your shoes, but we’re truly sorry for the frustration you’ve experienced with the sizing and the return process.
Please know we’re committed to resolving this for you as quickly as possible. When you have a moment, kindly reach out to our support team at support@groundedfootwear.co
or give us a call at (888) 996-7910 so we can look into your return status.
Thank you again for bringing this to our attention, your feedback helps us improve both our sizing clarity and customer support experience.
Warm regards,
Grounded Footwear
I've worn these for 2 years every day
I've worn these for 2 years every day, except the winter. You came out with a winter pair I just love. I was shocked at the fit, the excellent wear, and how it's helped my walk. You cannot go wrong with Grounded Footwear shoes.
6 décembre 2025
Avis spontané
Réponse de Groundedfootwear
Hi Larry,
Thank you so much for sharing your experience, and for your amazing 5-star review. We’re truly grateful to hear that you’ve been enjoying your Grounded Footwear shoes for the past two years, and that the winter pair has been just as impressive for you. It’s wonderful to know they’ve provided great fit, durability, and real support in your daily walk, that’s exactly what we hope for with every pair.
We appreciate your trust and your kind words. Hearing that you feel you “cannot go wrong” with our shoes means more than you know.
Thank you again for being part of the Grounded Footwear family.
Warm regards,
Grounded Footwear
Unfortunately I was sent a pair which…
Unfortunately I was sent a pair which were the wrong size. I had ordered a size 6 and received a size 4 so have not been able to try the shoes
I have given the size 4 to my granddaughter and will order another pair for myself.
26 novembre 2025
Avis spontané
Réponse de Groundedfootwear
Hi Pat,
Thank you for taking the time to share your experience, and I’m truly sorry to hear that you received the wrong size. That’s definitely not the experience we want for our customers, and I understand how frustrating this must have been.
If you’d like assistance with getting the correct size, please don’t hesitate to reach out to our support team at support@groundedfootwear.co
or (888) 996-7910, we’re here to help.
Thank you again for your feedback; it helps us improve and deliver a better experience moving forward.
Warm regards,
Grounded Footwear
Received shoes that tortured my feet…
Received shoes that tortured my feet with a few seconds of trying them on. Return process sucks.
2 décembre 2025
Avis spontané
Réponse de Groundedfootwear
Hi Larry,
Thank you for taking the time to share your feedback. I’m very sorry to hear that the shoes were uncomfortable for you and that the return process felt frustrating. We appreciate you bringing this to our attention, and we’d like to make things right by assisting you directly with your return.
Please reach out to our support team at support@groundedfootwear.co
or call (888) 996-7910, and we’ll be happy to help resolve this as quickly as possible.
Sincerely,
Grounded Footwear
These shoes are wonderful
These shoes are wonderful, similar to those sold by the company that was called “Barefoot Shoes". As a geriatric Nurse Practitioner I learned that older people, especially with decreased sensation in their feet, can walk with better balance if they can feel the ground. These shoes certainly let you do that. And with the complicated striping on the top, they are for some reason easier to put on than similar shoes without the striping over the toes. The new beige color goes with almost everything!
28 novembre 2025
Avis spontané
Réponse de Groundedfootwear
Hi Susan,
Thank you so much for your thoughtful and generous 5-star review. We truly appreciate you sharing your professional perspective as a geriatric Nurse Practitioner, it means a great deal to us to hear how our shoes support balance and comfort, especially for those with decreased sensation in their feet. We're also glad to know the design and striping make them easier to put on and that the new beige color has been a versatile addition for you.
Thank you for taking the time to share such detailed, helpful feedback and for being part of the Grounded Footwear community.
Sincerely,
Grounded Footwear
I liked the shoes so much I bought them…
I liked the shoes so much I bought them for my husband and likes his now!!!!
29 septembre 2025
Avis spontané
Réponse de Groundedfootwear
Hi Suzanne,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you loved your shoes enough to get a pair for your husband and even happier that he’s enjoying his as well. It truly means a lot when customers share Grounded Footwear with their loved ones.
We appreciate you taking the time to share your experience and for being part of our community.
Sincerely,
Grounded Footwear
These shoes are the most comfortable I…
These shoes are the most comfortable I have ever had. I like the way they help you walk better and relieve pain in your feet. I have ordered 2 more pairs
25 novembre 2025
Avis spontané
Réponse de Groundedfootwear
Hi Mary,
Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that your Grounded Footwear shoes are the most comfortable you’ve ever worn and that they’re helping you walk more naturally while relieving foot pain. Knowing they’ve made such a positive difference truly means a lot to us.
We also appreciate your trust in ordering two more pairs, that kind of support is the highest compliment we can receive. We’re grateful to have you as part of the Grounded Footwear community.
Sincerely,
Grounded Footwear
Beware of Their Sizing
The sizing chart is way off. I usually wear a 9. Their chart said to order a 6. It was way too small. But, then I was out shipping costs. They kept trying to offer me a discount to keep them. Why would I keep shoes that don't fit? It was a waste of time...and money; particularly when I also saw them on Amazon for much less.
18 septembre 2025
Avis spontané
Réponse de Groundedfootwear
Hi Rk,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience with our sizing chart and the inconvenience it caused. We understand how frustrating it must be to receive a pair that doesn’t fit and to then incur return shipping costs.
Our team’s intent in offering a discount was simply to provide an option that might make the situation easier, but we completely understand why you’d prefer a proper fit over keeping a discounted pair. We appreciate you bringing this to our attention, and we’re reviewing our sizing guidance to help prevent similar issues in the future.
Thank you again for your feedback, it truly helps us improve.
Sincerely,
Grounded Footwear
these shoes are without parallel- i…
these shoes are without parallel- i have a bunion and poor balance- both are not bothersome and i never think about my feet wearing them.
wore them all day 2 weeks in Paris,
about 16k steps daily.
one caveat: wish they were warm for cold weather .
21 novembre 2025
Avis spontané
Réponse de Groundedfootwear
Hi Anne,
Thank you so much for your wonderful review and 5-star rating! We’re thrilled to hear that our shoes brought you comfort and support during your time in Paris. 16k steps a day is no small feat, and we’re glad they helped ease both bunion discomfort and balance concerns. It’s great to know they’ve become so effortless to wear that you hardly think about your feet at all.
We also appreciate your note about warmth in colder weather. Feedback like this helps us continue improving, and we’ll certainly keep it in mind as we expand future options.
Thank you again for sharing your experience and for choosing Grounded Footwear.
Warm regards,
Grounded Footwear
I went for a walk in my grounded…
I went for a walk in my grounded footwear and it is so comfortable that at times I had to look down to see if I still had them on. Great comfort!
20 novembre 2025
Avis spontané
Réponse de Groundedfootwear
Hi Allan,
Thank you so much for your wonderful review and 5-star rating! We’re thrilled to hear that your walk in our shoes was so comfortable you had to double-check they were still on — that’s exactly the kind of effortless comfort we aim to provide. Knowing they’ve made such a difference for you truly means a lot to us.
We appreciate you taking the time to share your experience and for choosing Grounded Footwear.
Warm regards,
Grounded Footwear
The shoes weren’t tennis shoes
The shoes weren’t tennis shoes, and they were very cheaply made, but customer support was excellent to work with me.. Thanks, Sky
16 novembre 2025
Avis spontané
Réponse de Groundedfootwear
Hi Nancy,
Thank you for taking the time to leave your feedback. We’re very sorry to hear that the shoes did not meet your expectations in style or quality. This is certainly not the experience we want for our customers, and we appreciate you letting us know.
We’d be happy to help make this right. Please don’t hesitate to reach out to our support team at support@groundedfootwear.co
or call (888) 996-7910 so we can review your order and assist you with the next steps.
Thank you again for sharing your experience with us.
Warm regards,
Grounded Footwear
My first pair of shoes had a defect,not…
My first pair of shoes had a defect,not glued well at the toe of the right shoe,my first complaint got me no where but I finally got another person who was a true gentleman,he sent me another pair of shoes for 28 dollars,my first pair was almost ninety dollars and he did not charge for the shipping,so now I can give this company a great review
17 novembre 2025
Avis spontané
Réponse de Groundedfootwear
Hi Cathy,
Thank you for taking the time to leave this 5-star review of Grounded Footwear. We are truly sorry to hear about the initial defect with your first pair of shoes and the unsatisfactory response to your first complaint. We deeply regret that your initial experience was not seamless.
However, we are absolutely delighted to hear that you connected with one of our team members who was able to resolve the issue for you efficiently and fairly. We are committed to standing behind our products and ensuring customer satisfaction.
Thank you for giving us the opportunity to make things right. We are thrilled that you now have a perfect pair of shoes and appreciate your excellent review!
Sincerely,
Grounded Footwear
I will be happy to part ways with this company!
I have bought shoes before and was happy with the company. Shoe liners wore out. Contacted customer service and was told I could purchase a special shoe liner in S,M or Lg; But, they don’t tell you have the shoe sizes coincide with the S,M, Lg shoe liners. It takes multiple emails to get questions answered with this company. This past experience ended our relationship! I needed to return 2 of 3 pairs of shoes ordered. The company is not forthcoming with the return process. It took 4 emails and a phone call because they have a F rated customer service department. The customer service department does not respond to the question in the email re: how to proceed with a return of 2 pair of shoes and get a full refund on those shoes. Instead they keep providing alternative solutions rather than how to proceed with the return for a full refund of my money. I did not trust this company to do the right thing so I called customer service. As it turns out, I was not going to get a full refund unless I returned all 3 pairs of shoes. I will be shipping all 3 pairs of shoes tomorrow for a full refund. I will be happy to receive my full refund and part ways with this company as there are other companies selling this type of shoe.
9 novembre 2025
Avis spontané
Réponse de Groundedfootwear
Hi Trish,
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about the frustration you experienced with your recent order and our communication regarding returns and shoe liners. This isn’t the smooth and supportive experience we aim to provide, and we sincerely regret that it caused you to lose trust in us.
We appreciate your past business and the chance to make things right. We’ll review your feedback with our customer service team to improve clarity in our sizing and return process moving forward. If you have any lingering concerns or need further assistance, please don’t hesitate to reach out to our support team at support@groundedfootwear.co
or call (888) 996-7910.
We truly value your time and input, and we wish you the very best.
Warm regards,
Grounded Footwear
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.