My sister, who has bad knees, recommended them. They feel like slippers on my feet. Yet I walk 3 miles on pavement and they do not disappoint. I have had some recent hip pain, which seems to have disa... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have just purchased my second pair of Ground foot ware. At first I was sceptacle but gave them a try and would never stop wearing them. They are very comfortable and light weight. My wife saw I w... Voir plus
L'entreprise a répondu
I have never had such a quick response and action from a customer service department anywhere like this team. Anderson responded and immediately took action to correct my order mistake and issue my... Voir plus
L'entreprise a répondu
I bought these shoes and wore them at home for a week. When I decided they fit well, I wore them for my 3 mile morning walk. After that they caused my feet to lean inward. I contacted the company fo... Voir plus
L'entreprise a répondu
3,7
Moyen
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Highly recommend !!!
I have just purchased my second pair of Ground foot ware. At first I was sceptacle but gave them a try and would never stop wearing them.
They are very comfortable and light weight. My wife saw I wear them all the time and became curious about them also. So with my second purchase I also bought her a pair and now she just loves them.
I give them a 5 ☆☆☆☆☆ rating and a thumbs up👍.
8 mai 2026
Avis spontané
Réponse de Groundedfootwear
Hi there,
Thank you so much for taking the time to leave such a wonderful 5-star review. We truly appreciate your kind words and support.
We’re so glad you decided to give our shoes a try, even with some initial skepticism, and it means a lot to hear they’ve become something you never want to stop wearing. Knowing that both you and your wife are now enjoying the comfort and lightweight feel makes this even more special for us.
Thank you as well for the recommendation, the 5 stars, and the thumbs up. We’re grateful to have you both as part of our community.
Best,
Grounded Footwear
This is my second pair
This is my second pair. I don’t want to wear anything else except when I’m barefoot, which is the same experience.
7 mai 2026
Avis spontané
Réponse de Groundedfootwear
Hi David,
Thank you so much for taking the time to leave a 5-star review. We truly appreciate your continued support.
We’re thrilled to hear that this is your second pair and that the experience feels so natural and comfortable for you. Hearing that the only thing comparable is being barefoot is exactly the kind of feedback we love to receive.
Thank you again for trusting Grounded Footwear and for being part of our community, David. We’re so glad our shoes have become your go-to choice.
Thank you,
Grounded Footwear
Extraordinary comfortable.
My sister, who has bad knees, recommended them. They feel like slippers on my feet. Yet I walk 3 miles on pavement and they do not disappoint. I have had some recent hip pain, which seems to have disappeared. Maybe it's a coincidence, but I'll take it! Wish they came in some more "fun" colors. I'd buy more
30 avril 2026
Avis spontané
Réponse de Groundedfootwear
Hi Ellen,
Thank you so much for taking the time to share your experience and for the wonderful 5-star review. We truly appreciate your kind words.
We’re so glad your sister recommended us and that you’re enjoying the comfort — feeling like slippers while still supporting you on longer walks is exactly what we aim for. It’s also great to hear you’ve noticed improvements with your hip comfort, and we’re happy they’ve been a positive part of your routine.
We love your suggestion for more fun colors. We’ll be sure to share that with our team! Thank you again for trusting Grounded Footwear, Ellen.
Thank you,
Grounded Footwear
I got my shoes in a little over a week…
I got my shoes in a little over a week and was amazed at how light they were and easy to get on and off. However. I live in a rocky terrain and they are not good with large or sharp rocks. They are OK with smaller pebbles. I walk each day over one hour continuously.
30 mars 2026
Avis spontané
Réponse de Groundedfootwear
Hi Will,
Thank you for taking the time to share your experience and for your thoughtful 4-star review. We truly appreciate your feedback.
We’re glad to hear that you were happy with the quick delivery and that you’re enjoying how lightweight and easy the shoes are to wear. We also appreciate you sharing your experience walking on rocky terrain — that’s really helpful insight. Our shoes are designed with a flexible, minimalist sole for a more natural feel, which can make them better suited for everyday surfaces and lighter terrain rather than sharp or larger rocks.
It’s great to hear you’re getting in your daily walks, and we’re grateful you chose Grounded Footwear. Thanks again for your feedback, Will.
Thank you,
Grounded Footwear
I have never had such a quick response…
I have never had such a quick response and action from a customer service department anywhere like this team.
Anderson responded and immediately took action to correct my order mistake and issue my refund on the double orders I
Did in error. Their willingness to make sure I got what I wanted was so impressive . No hassle whatsoever to correct my mistake mistake. I appreciate and applaud their efforts. Thank you Anderson for making my requests so easy and correct ! Fantastic customer service
28 avril 2026
Avis spontané
Réponse de Groundedfootwear
Hi Jere,
Thank you so much for taking the time to share your experience and for the fantastic 5-star review. We truly appreciate your kind words.
We’re thrilled to hear that Anderson was able to assist you so quickly and make the process of correcting your order smooth and hassle-free. Taking immediate action and ensuring everything is resolved properly is exactly the level of service we strive to provide. We’ll be sure to pass along your appreciation.
At Grounded Footwear, we’re committed to making every experience as easy and supportive as possible, so it’s wonderful to know that came through.
Thank you again for your support, Jere.
Best
Grounded Footwear
I received GREAT customer service from…
I received GREAT customer service from Groundedfootwear from not only one but two on their team! They followed up timely and kindly! This is the way it should be! Thank you!
23 avril 2026
Avis spontané
Réponse de Groundedfootwear
Hi Michelle,
Thank you so much for taking the time to leave a 5-star review. We truly appreciate your kind words and support.
We’re delighted to hear that you had such a positive experience with not just one, but two members of our team. Providing timely, kind, and reliable support is exactly what we strive for, so it means a lot to know that came through in your experience.
Thank you again for choosing Grounded Footwear, Michelle. Your feedback truly made our day!
Thank you,
Grounded Footwear
These are the best shoes for support…
These are the best shoes for support and balance. And another good thing is the balance provided. For myself I have Parkinson disease and the shoe has provided me more balance than and stability for an 80 year old.
Thanks
Carol H.
15 janvier 2026
Avis spontané
Réponse de Groundedfootwear
Hi Carol,
Thank you so much for taking the time to share your experience and for the wonderful 5-star review. Your kind words truly mean a lot to us.
We’re so grateful to hear that the shoes have helped provide you with greater balance and stability, especially while navigating Parkinson’s. Knowing they’ve made a positive difference in your confidence and comfort is exactly why we do what we do.
At 80 years young, your feedback is especially inspiring, and we’re honored that Grounded Footwear can be a part of supporting your mobility. Thank you again for your trust and support, Carol.
Best,
Grounded Footwear
False advertising
I have polyneuropathy. The ads claim it assists with neuropathy pain. No it doesn’t.
This company claims money back guaranteed. No they do not. They offered me 25-30% of my money back and I can keep the (useless to me) shoes; or, I have the option to pay for my own shipping and still only get back the low percentage that I paid.
I remarked to the operator that, “ …apparently they don’t accept returns,” I was told, “No.”
19 avril 2026
Avis spontané
Réponse de Groundedfootwear
Hi Linda,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the shoes did not provide the experience you had hoped for, especially given your challenges with polyneuropathy. We understand how disappointing that must feel.
We also sincerely apologize for the frustration surrounding your return experience and how our policies were communicated. We never want any customer to feel misled or unheard, and we appreciate you bringing these concerns to our attention. Your feedback is important and helps us improve both our communication and customer experience.
We would genuinely appreciate the opportunity to review your situation further and see how we can help. Please don’t hesitate to reach out to our support team directly at support@groundedfootwear.co or (888) 996-7910 so we can take another look at your case.
Thank you again for your honest feedback, Linda.
Regards,
Grounded Footwear
Happy, painless feet!
As I have gotten older, it seems my feet have widened out, and I often had pain on the ball of my foot. By having the zero-drop shoe, my weight is shifted to my heel, and my feet are so much happier! I have three pair and are waiting for one to come out in blue. My feet thank you!
8 février 2026
Avis spontané
Réponse de Groundedfootwear
Hi Diane,
Thank you so much for taking the time to share your experience and for the wonderful 5-star review. Your kind words truly mean a lot to us.
We’re so happy to hear that the zero-drop design has made such a positive difference for your comfort and that your feet are feeling happier. Knowing you’ve found relief and have already added three pairs to your collection is the highest compliment we could receive.
We also love hearing you’re waiting for a blue pair. We appreciate the color suggestion and will be sure to share it with our team! Thank you again for trusting Grounded Footwear, Diane. Your feet made our day.
Grounded Footwear
Typical internet customer service.
My rating is solely based on customer service. I requested a return months ago as I already had a pair from a previous purchase elsewhere. Nothing has happened yet from them and they have the shoes I sent. I am paying double for one pair of shoes, so they had better be great.
4 février 2026
Avis spontané
Réponse de Groundedfootwear
Hi Robert,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, especially the delay with your return and refund.
This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience and lack of follow-up. You shouldn’t have to chase updates or feel like you’re paying twice for a single pair of shoes.
We would really appreciate the opportunity to look into this immediately and get it resolved for you. Please don’t hesitate to reach out to our support team directly at support@groundedfootwear.co
or (888) 996-7910, and we’ll prioritize your case to ensure a proper resolution.
Thank you again for your patience and for bringing this to our attention, Robert.
Regards,
Grounded Footwear
GOOD CUSTOMER CARE: Hazel the customer service agent did a…
Hazel the customer service agent did a great job. She answered my questions about the grounded freedom footwear. She was professional and nice.
Hazel also looked for info on a sister company for grounded sheets when I asked if you carried that product.
I'd give her a high score because she did a good job.
And I also like the shoes.
16 avril 2026
Avis spontané
Réponse de Groundedfootwear
Hi Linda,
Thank you so much for taking the time to leave a 5-star review. We truly appreciate your kind words and thoughtful feedback.
We’re so glad to hear that Hazel provided such helpful and professional support while answering your questions. Going the extra mile to look into additional information for you is exactly the level of care we aim to deliver, and we’ll be sure to pass along your kind recognition to her .
It’s also wonderful to hear that you’re enjoying your shoes! Thank you again for your support and for choosing Grounded Footwear, Linda.
All the best,
Grounded Footwear
Excellent Cusromer Service
I found Customer Service to be very helpful in all respects. Unfortunately the barefoot shoes I ordered just would not work for my feet. I contacted Customer Service to schedule a return for my shoes and it was as transparent and easy as anything could ever be.
Once the shoes were delivered to the address, as given to me by Customer Service, my refund was submitted to me immediately.
I definitely think they are a reliable and trustworthy company.
16 avril 2026
Avis spontané
Réponse de Groundedfootwear
Hi Jud,
Thank you so much for taking the time to share your experience and for your thoughtful 4-star review. We truly appreciate your kind words.
We’re glad to hear that our customer service team was able to assist you and make the return process smooth and transparent. While we’re sorry that the shoes weren’t the right fit for your feet, it means a lot to know that your experience with our team was positive and that your refund was handled promptly.
Thank you for recognizing Grounded Footwear as a reliable and trustworthy company. We truly appreciate your support, Jud.
All the best,
Grounded Footwear
Awesome results from wearing these shoes
Well, I suffer from veinous insufficiency. I have had it for 16 years now. For the first time since buying these shoes, I have been able to stand for more than 45 minutes without pain. It was LIKE WOW for me. Walking is so much easier. I gotta buy me some more of these shoes. They are the greatest! Just wish they came in a few extra different colors.
Kathy
13 avril 2026
Avis spontané
Réponse de Groundedfootwear
Hi Kathy,
Thank you so much for taking the time to share your experience and for the amazing 5-star review. Your words truly mean a lot to us.
We’re so glad to hear that you’ve experienced such a positive difference, especially after dealing with venous insufficiency for so many years. Being able to stand longer and walk more comfortably is something we never take for granted, and hearing your “wow” moment is incredibly meaningful to us.
It’s also great to know you’re planning to get more pairs and we appreciate your feedback about adding more color options. We’ll be sure to share that with our team!
Thank you again for trusting Grounded Footwear, Kathy.
Best,
Grounded Footwear
I'm a bit torn
I'm a bit torn. I'm excited to try the shoes, however, my first encounter is to look elsewhere. I ordered my size, wick is what they instruct. I received the 2 pair, and one was a women's 8, the other, a 7.5. The 8, my size, was too snug to even get my toes to the tip of the shoe, my toes were crammed. Off it came. I had ordered with a special, so definitely looking forward to trying.
Well, in requesting to return they offered 30% for me to keep them... what am I going to do with 2 pair that I cannot wear... their response.... gift them. What? Okay, we will give you 50% off to keep the wrong size, and gift them. Then you can reorder the right size.
Hmmm. I followed your directions, and ordered my size. Too small. You sent one size smaller than I ordered, and I have to pay to ship them back. 13.05 through USPS. I would absolutely be okay with paying half since their warehouse made an error on one of the pairs.
I hope these shoes are worth it.
10 avril 2026
Avis spontané
Réponse de Groundedfootwear
Hi Shawn,
Thank you for taking the time to share your experience and for your honest 3-star review. We truly appreciate your feedback.
We’re very sorry to hear about the confusion with your order, especially receiving two different sizes and finding that the fit didn’t work as expected. We completely understand how frustrating that must be — particularly after following our sizing guidance and being excited to try the shoes.
We also apologize for how the return process was handled. We understand that being offered discounts to keep items that don’t fit isn’t a helpful solution in this situation, and your concerns about return shipping are completely valid, especially given the sizing issue on our end.
We’d really appreciate the opportunity to review your case more closely and make this right for you. Please don’t hesitate to reach out to our support team directly at support@groundedfootwear.co
or (888) 996-7910, and we’ll be happy to assist you further.
Thank you again for your patience and feedback, Shawn.
Regards,
Grounded Footwear
Horrible customer service… and a little shady
I bought a pair of shoes from them about a year ago. I love the shoes. I was keeping my eye on the price which was always right at $80.
Then boom! A 50% discount! Sweet!
Well, not really. All they did was double the price and then claim a 50% discount.
Shady right?
I swore I wouldn’t buy from them again. I got a hole in the top of it and saw they were $67. Cool! I bought two pairs of 11’s, a black one and a sandy brown. Weird, they’re too small. I opted to return them. They went back and forth with 4-5 emails trying to give me a discount and keep them and other negotiations.
They finally got the message that I wanted to return them and told me I need to pay to ship them and to include tracking them ($15). I was told to track the shipment myself and email them when it showed they were delivered.
I got another email trying to negotiate them. Really? They were just delivered. So yet again, I had to tell them I don’t want the shoes. A 12 would be too big.
Finally, a return email saying they refunded my money and to expect the funds in something like 5-10 business days.
But wait, why was a shorted $10?
Oh, that’s the fee to restock them.
As much as I like these shoes, I’ll never do business with this company again.
12 avril 2026
Avis spontané
Réponse de Groundedfootwear
Hi Michael,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you went through especially since you’ve been a returning customer and previously loved the shoes.
We understand how the pricing and promotion may have felt misleading, and we sincerely apologize for any confusion there. We also regret that your return experience felt drawn out and frustrating, with multiple back-and-forth emails when you were simply trying to proceed with a return. That’s not the level of clarity or ease we aim to provide.
We also hear your concern regarding the return costs and restocking fee. We understand how that can feel disappointing, and your feedback is important in helping us improve both our policies and how we communicate them more transparently.
We truly appreciate your honesty, and we would welcome the opportunity to review your case further. If you’re open to it, please feel free to reach out to us directly at support@groundedfootwear.co
or (888) 996-7910 so we can look into this and assist you further.
Thank you again for your feedback, Michael.
Regards,
Grounded Footwear
The Grounded shoes are painless!
The Grounded shoes are painless! And that says a lot when it comes to footwear, especially for people who have wide feet. I have one caution to share however. When you first wear them, do so for short periods, because they will change your alignment and that can be uncomfortable if the change is too fast. I believe that foot problems are really the result of misalignment of backs shoulders and hips which all the inserts in the world will not change. Improvements need to be done with care and attention however. My Grounded shoes have turned out to be wonderful for travel when you have to sit maybe for hours at a time. They did not interfere with circulation and when I arrived at the end of my trip, they were still comfortable! all in all I wear these and my five finger shoes which I feel give my feet more information and stimulation...
12 avril 2026
Avis spontané
Réponse de Groundedfootwear
Hi Mimi,
Thank you so much for taking the time to share such a thoughtful review and for the wonderful 5-star rating. We truly appreciate your insight and experience.
We’re so glad to hear that you’ve found our shoes comfortable and pain-free, especially with wider feet — that means a lot to us. We also appreciate you sharing your helpful tip about easing into wear time. You’re absolutely right that transitioning to a more natural alignment can take a bit of adjustment, and your advice will be valuable for others.
It’s great to know they’ve also been a reliable choice for travel and long periods of sitting without affecting comfort or circulation. Thank you for trusting Grounded Footwear and for sharing your experience so thoughtfully, Mimi.
Best,
Grounded Footwear
Horrible Return Policy
I bought these shoes and wore them at home for a week. When I decided they fit well, I wore them for my 3 mile morning walk. After that they caused my feet to lean inward. I contacted the company for a return but they said their policy is: "Our 30-day satisfaction guarantee requires that items be in their original, unused condition to qualify for a refund. Even brief use—especially outdoors—affects the condition and eligibility for a return." Since the advertisement shows use on trails and streets, I feel this is false advertising and their return policy doesn't allow you to wear the shoes at all! Buyer beware!
Also the response to my complaint was answered. See below. But then they emailed and said their response was sent to me by mistake and they stood by their no return policy. Deceptive customer service.
5 avril 2026
Avis spontané
Réponse de Groundedfootwear
Hi MH,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating it must have been, especially after giving the shoes a fair try at home and during your walk.
We also appreciate you raising your concerns about the return policy. We understand how this can feel limiting when trying to properly assess comfort and fit, and we’re sorry that this left you feeling misled. That’s certainly not the experience we want for our customers, and your feedback is important in helping us improve how we communicate expectations more clearly.
We would really appreciate the opportunity to review your situation further and see how we can assist. Please don’t hesitate to reach out to our support team directly at support@groundedfootwear.co
or (888) 996-7910, and we’ll be happy to take another look for you.
Thank you again for your honest feedback, MH.
Regards,
Grounded Footwear
I am a 68 year old woman feeling light…
I am a 68 year old woman feeling light and agile wearing these shoes. Easy to slip on and off. I wear them walking the dog on the sidewalk as well as in the woods. I feel more alive in them. The company ships out my order quickly. I just ordered my second pair as ive worn out my first in a year.
11 avril 2026
Avis spontané
Réponse de Groundedfootwear
Hi Leslie,
Thank you so much for taking the time to share your experience and for the wonderful 5-star review. Your kind words truly mean a lot to us.
We’re so happy to hear that you feel light, agile, and more alive wearing your shoes — that’s exactly the feeling we hope to bring to our customers. It’s great to know they’ve been comfortable and versatile for both your daily walks and time in nature, and that they’ve been easy to slip on and off.
We’re also grateful for your continued support in ordering a second pair after wearing out your first. That’s the highest compliment we could receive. Thank you for trusting Grounded Footwear, Leslie.
Best,
Grounded Footwear
What a great shoe
I now have 4 pairs of these great shoes. Wore out one white pair and had to reorder. Extremely light weight but solid and great arch supports also. You can’t go wrong with these great shoes
9 avril 2026
Avis spontané
Réponse de Groundedfootwear
Hi Mary,
Thank you so much for taking the time to share your experience and for the wonderful 5-star review. We truly appreciate your kind words.
We’re thrilled to hear that you now have four pairs and that they’ve been such a great fit for you. Knowing they’re lightweight, supportive, and comfortable enough to keep coming back for more means a lot to us. Wearing out a pair and reordering is the highest compliment we could receive!
Thank you again for trusting Grounded Footwear, Mary. We’re so grateful to have you as part of our community.
Best,
Grounded Footwear
Awesome customer service
The return process with this company was so easy, and the customer service was exceptional. Their responses were timely and they were very helpful. Keep up the good work!
10 avril 2026
Avis spontané
Réponse de Groundedfootwear
Hi IH,
Thank you so much for taking the time to leave a 5-star review. We truly appreciate your kind words and support.
We’re delighted to hear that your return experience was smooth and that our team was able to assist you in a timely and helpful manner. Providing easy processes and exceptional service is always our goal, so it’s wonderful to know that came through in your experience.
Thank you again for choosing Grounded Footwear and for your encouragement.
Best,
Grounded Footwear
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.