Grundfos Avis 

I took out a maintenance 24/7 call out contract in April 2024.

I have been told by the company that Grundfos no longer do this work.

I have paid over £400 but they have let me down.

Meine Bewertung vom 28.4.24 hat tatsächlich dazu geführt, dass nach mehrtägigenTelefonaten Grundfos im Juni 24 eine kostenlose Ersatzpumpe an meinen Installateur geliefert hat.
Respekt

Grundfos pumps are garbage at best. Customer Service is total crap

Would not recommend buying this at all, very bad customer service. My pump started leaking at the weekend and they won't let me do anything with it because the guarantee won't be valid anymore, and no one can come out over the weekend to fix it, with only one shower in the house it's not an ideal situation. Also it is very noisy.

Op 17/10/2023 werd al review gestuurd ivm negatieve ervaringen met Grundfos pompen. We zijn nu 8 maand verder en nog steeds werkt 1 pomp niet goed. Schakelt niet over van regen- op stadswater. Maar geen reactie meer van Grundfos!!!!

Noisy pump that sounds like a door slamming downstairs followed by sounds of aliens communicating. If dishwasher is running it will sip water every few minutes which makes the Groundfos start up and yelp each time. Makes my insomnia worse. Many complaints from neighbors with same pump brand, some desparate

Heb enkele jaren geleden een scala 2 pomp van grundfos ge-installeerd. Binnen de garantieperiode van 2 jaar was deze defect geraakt. water lek doorheen het insectenfilter.. toen netjes vervangen binnen de garantie periode.. 5 jaar later heb ik nu weer het zelfde probleem.. reactie leverancier.. "helaas geen garantie van grundfos en is niet te herstellen" we bieden u graag een nieuwe pomp aan.. Ik heb vriendelijk bedankt..

Ik wens niet om de 5 jaar een nieuwe pomp te installeren van 700 euro +

I would not recommend Grundfos under any circumstance again. We purchased the STR2-2 pump about 2 years ago but due to delays with building work we did not install it until 5/6 months, It has worked for 5 months and suddenly stopped at the weekend. Whilst I understand it was out of warranty, after speaking to the team ( I would not refer to them as Customer Service as they do not provide any). I was told that as it was out of warranty that there was nothing they could do. No advice, direction or possible solutions.
I was going to lodge a compliant but know that they will not review their process or customer service levels so will not waste any further time on a company that is extremely unprofessional. Totally disappointed in both their product and service and will definitely source a new pump from a more reliable and customer focused company.

In reply to the response from Grundfos below, I will be declining their offer of help as this is too little too late. At no point did I ask for a replacement and clearly stated at the beginning of my call that I was totally aware it was out of warranty. A simple offer of any help or advice would have been appreciated, instead of being told that "you don't buy a car, not use it for two years then expect a replacement". I have purchased another pump from a more reputable company and who have far less negative reviews relating to the product and service.

This is our second sump pump from Grundfos in our kitchen and both had the same problem. They are simply not reliable.
Every now and then the pump decides not to work and needs to be shaked slightly, then it starts again. Why oh why it does that? We had the very same problem with the previous one, and that's why we bought a new one, yet it has exact same problem.
We clean our sump weekly from sediments etc to avoid that but it keeps happening. We are about to go on a holiday, and what are we supposed to do now? What a joke!

I am building my house, I had the well drilled and I installed the pump myself.
For two years the pump has been running flawless with a generator wired directly.
Last week I installed the controller CU301.
The tabs for the flow sensor were so hard to open, that one broke off.
I believe I still under warranty for this.
I don't want to buy a $700 controller because a broken tab.
I will not criticize the design, but a connectors with screws would be more reliable.
Grundfos first should answer the phone with a live person instead of directing me to a near distributor.
And as a worst scenario, offer an exchange unit ir a repair option.

We have purchased and installed two large submersible pumps [7,200 GPM] for storm water. Both pumps had seal leak failures at less than 500 hours of operation [stormwater application]. We contacted our local distributor February 9 and as of this moment have a report on what was found but no contact regarding repair time, cost, warranty nor likely causes. It is virtually impossible to contact someone within Grundfos outside of an area distributor [who actually has no knowledge or capability to review or service the pumps we purchased]. This is a critical application and outside of one gentleman who does answer a call we have no insight as to when the one pump will be repaired.

While I was initially frustrated trying to contact Grundfos, when I did make contact, it was because of a return call from Kelly Wessels. She sorted my problem, was courteous and respectful and explained everything very clearly. She is a gem, and I am so grateful for her kind assistance and understanding.

Grundfos Scala 2

Vor drei Jahren habe ich mir für mein Hauswasserwerk eine Scala 2 angeschafft. Kurz nach Ablauf der Gewährleistung hat sie begonnen zu tropfen. Installationsfehler AUSGESCHLOSSEN, definitiv ein Materialgebrechen! Nach 2 Monaten war die Fa. Grundfos mal soweit, auf meine unzähligen Anrufe zu reagieren. Auf Anfrage einer Kulanzlösung wurde mir eine Reparatur um knapp 400€ angeboten!
Ein Gerät um 600€, welches nicht mal 3 Jahre hält ist einfach eine bodenlose Frechheit!
NIE WIEDER Grundfos, Kauft woanders nur nicht bei denen!

meine Gartenpumpe von Grundfos ist nach einem jahr undicht geworden...mein Monteur holte die Pumpe dann ab. Die Pumpe wurde eingeschickt Dez. 23... nach 3 Monaten noch immer keine Info erhalt und mein Installateur muss jede Woche nachfragen, aber wird immer vertröstet.... Jetzt Ende März sollte ich die Pumpe dann bald mal haben, da mein Rasen bewässert werden muss. Nie wieder diese Firma...

The service I've received from Kelly in customer support and Grundfos has been nothing short of exemplary and it is great to deal with a company that gives such good customer support!

One star but it should be minus five! I’ve had to wait 6 days just to get an appointment for an engineer to visit a home booster unit and will have to wait a further 3 days until they arrive…… .Your response that you were contacted on the 18th only compounds the problem. You were contacted on March 13th. Your system for dealing with this matter is so long winded it took days before we got a date for an appointment. In the end we spent £360 and your engineer was only on site for around 30 minutes. That has to be the worst value for money going. Another minus 5!

Regenwaterpomp Scala2 blijft draaien als een gek maar natuurlijk net buiten garantie gevallen. Blijkt dat het toestel Scala2 een slechte reputatie heeft want de electronica flipt volledig ook bij andere klanten. Het enige wat de klantendienst kan zeggen is dat ik dikke pech heb. Triestige service, best ander merk kiezen.

Noticed a leak under the pump. Sent one mail to Grundfoss and the next day they had replaced the pump under warranty.

Very professional and their fitter Terry was a good guy to deal with.

like most people, i've read mixed reviews but can only talk about my own personal experiences. My scala2 pump started to playup a few weeks back(continuous running issue) - raised this directly with grundfos via their online portal and I provided everything they requested - I received an email response within 4 hours, phone call from local engineer within 3 days and pump replaced within 7 days..