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Købte en Grundfos Unilift KP250 AV-1 drænpumpe med vertikal afbryder. Forventede rimelig kvalitet. Pumpens vertikalafbryder fejler så vandet i pumpebrønden stiger - og reklamationsretten på 2 år er udløbet. Havde håbet på kvalitet der kunne holde mange år og et produkt man kunne stole på…

Im Juli 1999, wurde bei mir eine Unterwasserpumpe "Grundfos 3 SQ 3-49" als Wasserversorgung Komplett Paket in meinem Bohrbrunnen versenkt. Seit dem habe ich die Pumpe nie wieder gesehen. Bis heute, Stand 25.02.2024, läuft die Anlage problemlos! Danke für so ein zuverlässiges Produkt.

I'd rate it -00 if possible. We installed a Scala 2 in our brand new home the first week of 7/18. It failed late and we called. They said it was a recall unit and replaced it. Installed 10/3/21. 2/8/24 leaking like a rusty canoe. My neighbors have this same pump... Most for 10+ years. Were all on the same well. I feel the replacement pump in 10/21 may have been on the recall list. Can't reach anyone though, I was on the 281-994-2700 number holding for 2 hours. Sad way to do business, Grundfos. Sad. Sad, sad...

Grundfos Scala 2 residential water booster pump and Grundfos Customer Service

I have owned 2 Grundfos Scala 2 residential water pumps in my home. All installation was performed per manufacturer’s guidelines. The operating parameters of the pumps were well within recommended ranges.

Both pumps developed leaks after approximately 12 months of service. My review of online information found this to be a common problem with this pump model. There is a two year manufacturer’s warranty on this pump from the original date of purchase.

No attempt was made to diagnose the problem in my first pump and it was replaced under warranty by the Grundfos distributor. When the second pump failed one year later, it was not covered by warranty since it had been slightly over two years from the original purchase of the first pump. My distributor recommended that I contact Grundfos customer service.

I found Grundfos customer service to be unresponsive to my questions and disinterested in my problem. They would not give me any technical support to help me resolve the problem. I was unable to find any local pump repair shops who were willing to service this pump. I offered to send the pump back to Grundfos and have it repaired at my expense. Grundfos stated that they did not offer this option for service to residential customers.

So I was forced to tear down the pump and try to repair it myself. I was unsuccessful despite multiple attempts using Grundfos replacement parts. The following repairs were attempted:
1. Seal and O-ring replacement with Grundfos seals and aftermarket non-OEM seals
2. O-ring replacement and attempted O-ring resizing around impeller shaft housing
3. Impeller shaft sleeving with stainless steel shaft replacement sleeves
4. Inspection of impeller shaft, bearings, and variable speed motor control unit. No damage and pump was operational with excessive leaking from bottom drain hole of pump.
5. Pressure tank replacement

Obviously I was extremely disappointed with the function of two Scala 2 pump units with each developing leaks after 12 months of operation. I was mostly disappointed with the lack of customer service support from Grundfos to a residential customer.

I would strongly advise against purchase of a Grundfos Scala 2 residential water pressure booster pump.

I would also strongly advise against purchasing any residential product from Grundfos Corporation because of their unresponsive and disinterested customer service representatives.

This the only time I have ever written a review so that’s testament as to the strength of my feelings.
I bought a Grundfos Macerator from a dealership,
unfortunately there was an issue and I wasn’t happy with the option they offered. In desperation I turned to the Grundfos main office.

On contacting Customer/Technical support, there was a completely different attitude. The team were both professional and knowledgeable, answering questions, returning calls promptly and offering workable solutions. I now have a fully functioning system.

I cannot speak highly enough of there competence and would not hesitate to both recommend and purchase further equipment from Grundfos.

Hi,
I did a major upgrade/retrofit to my house in Ireland and installed a new Hitachi Heat-pump to replace a Gas Boiler. During the upgrade the plumber advised that I use a Grundfos pressurised water pump to provide a good water flow to my sink taps and showers as Grundfos were considered a premium brand of pump. I went with it and in fairness the first few months it worked a dream. That is until one day a few months later I noticed a water leak underneath the pump when I opened my hotpress to grab a towel. I reported this to the plumber and in fairness to him, he replaced the pump as quickly as he possibly could. He did mention to me that the pump supplier, that he bought the pump from, told him that there was a known leak issue with this particular Grundfos pump and that all replacement models should have the issue fixed. I went with the replacement pump in good faith, assuming the replaced pump would have no leak issues. That is until a few days ago, when I noticed a wet patch on the ceiling downstairs in the kitchen/dining area and I called out a guys who installs showers to have a look. I did assume that it was a shower tray leaking, but the shower installer diagnosed the issue to the Grundfos water pump leaking. I couldn't believe that lightening has stroke twice with the same Grundfos model pump leaking, eventhough I'd been told that the design issue leak had been fixed. In both cases, the Grundfos pump was installed for approximately 7-8 months before the pump started leaking. This time however, the leak was more serious and my downstairs kitchen/dining ceiling is destroyed. I can't understand why a company with the reputation of Grundfos does not recall all installations of the model (Part number of the pump:- 98562865) that I have, as there is clearly a design issue with the pump. I have since read numerous bad reviews online about this water pump complaining about the exact same leak issue that I have encountered. This has caused me serious stress and hassle, and I will be looking for Grundfos to pay for the costs of the damage caused by the leak to my ceiling. I really feel sorry for the plumbers who install this model of Grundfos pump as they have to replace the pumps on their own time which is not right as it is at their own expense.
Not a happy Grundfos customer and I certainly will make sure that a Grundfos pump never enters my house again.

I'm not just saying this because Grundfos have agreed to replace my 4 year old pump but the company's customer service has been great, the response to emails has been same day or next day and they have listened and I believe responded fairly, even the chat function on their website worked well, big thanks to Kelly for taking my case personally so I didn't have to speak with a different person every time I sent or received information about my case. Great product and customer service 👏

Our pump was installed 11 years ago and only recently we started to have an issue. I contacted customer service Ireland last week and was advised that as it was out of warranty they could not send out a service technician and that I would need to get an independent plumber. However this gentleman from Grundfos spoke at length to me telling me exactly what to tell the plumber to do. Today the plumber came and I rang Grundfos again and put the plumber on to the technician and together they resolved the issue. The pump of 11 years is working perfectly. I was so impressed by the service from Grundfos considering the warranty is well passed. I would not hesitate to recommend them as a company.

Die Pumpe hielt nur 3 Jahre. Beim Versuch sie zu starten flog mehrmals die Haussicherung. Jetzt hat sie ganz den geist aufgegeben. Es leuchtet nicht mal mehr eine LED. Elektronikdefekt. Da haben billigere Pumpen schon deutlich länger bei mir durchgehalten. Ich werde keine Artikel mehr von Grundfoss verbauen.
Update: Der Händler LED TV Shop hat freundlicherweise angeboten, eine Garantieprüfung beim Hersteller zu starten. Ich solle die Pumpe jetzt zum Händler schicken, wobei er ein gratis Rücksendeetikett zur Verfügung stellt. Der Händler würde die Pumpe zum Hersteller weiterleiten. Dort wird geprüft, ob es sich um einen Installationsfehler, oder einen Bedienungsfehler handle. Nach 14-18 Wochen! wäre der Prozess abgeschlossen und es könne entschieden werden, ob ich ein Ersatzgerät bekommen können. Mal davon abgesehen, dass 14-18 Wochen schon eine lange Zeit sind um ein Gerät zu prüfen, so hat zumindest der Händler alles gegeben, um kundenfreundlich zu handeln.
Ich werde berichten, wie sich die Angelegenheit entwickelt.

Update Dezember 2023:
Nach ca. 6 Monaten Wartezeit, kam die Pumpe immer noch nicht von der Garantieprüfung zurück. Ich habe die Lieferfirma nochmals angeschrieben. Ich hoffe auf eine baldige Lösung. Falls nicht wird sich ein Gericht damit beschäftigen müssen. Schade, dass sich eine bekannte Firma wie Grundfos, ihren Ruf durch solche Handlungen zerstört.

Update Januar 2024:
Nach erneutem Drängen beim Händler, bekam ich die Nachricht, dass Grundfos meinen Garantieantrag (nach einem halben Jahr!) immer noch bearbeiten würde. Interne Kommunikationsschwierigkeiten und ein Sachbearbeiter auf Urlaub seien die neuen Probleme. Für mich hörte sich das ganze nur noch lächerlich an. Ich setzte eine Frist nach deren Ablauf ich die Angelegenheit gerichtlich weiterverfolgen würde. Darauf kam die Antwort, dass sich einiges getan hätte und ich mit einer Erstattung rechnen könne. Es fehle nur noch ein Beleg von Grundfos. Wieder geschah nichts. Ich schrieb erneut eine Email an den Verkäufer. Darauf bekam ich eine Antwort, dass der Betrag meinem Konto gutgeschrieben werden solle. Bis dato habe ich aber immer noch kein Geld erhalten.

Had the grundfos pump for 6 months and it stopped working. They were extremely unhelpful. Have since spoken with a number of pump suppliers who say grundfos is not as good as it used to be.

The pump (91595125) only lasted 6 years. Wasn’t clogged or dirty, just wore out. I would stay as far away from the Groundfos brand as possible.NOTE: Grundfos left a reply asking to provide more information which I did but they never bothered to reply after contacting them via email (no phone number was provided). Apparently their reply was just left to appear they care about customer service for people checking reviews. I would leave zero stars if possible.
REPLY RESPONSE: I was not given a tracking number in the email response from Grundfos. The email only said that someone would contact me soon.
So after given an email address from Grundfos so they can discuss the issue I contacted them and they sent a reply email stating someone from their company would contact me shortly. That was a month ago, tells you all you need to know about their customer service.
I was asked to provide a reference number today (1/22/24). That reference number is GF_8334592.
Once again (1/26/24) I was asked for the GF tracking number. I provided this tracking number as asked on 1/22/24 but here it is again GF_8334592.
Still waiting on any communication from Grundfos.

under no circumstances instal these pumps . i have had 3 fail and customer service cant so anything for months, I have to contact my installer and get them to come out at my expense. failed pump in under 2 years, new pump failing after 7 days. ROTTEN

Oversvømmet kælder takket bære dårlig Grundfos pumpe. Ikke nok med de ikke anerkender at de sælger noget skod. De vil også have 4 uger til at undersøge den - velvidende ingen kan undvære en pumpe sp længe og derned må man købe en anden.

Det bliver ikke en for Grundfos. Det her er anden gang. Sindsygt at de kan sælge sådan et elendigt produkt!

CMBE literature is misleading. I purchased a CMBE 1-99 pump for my well re-pressurization pump. The electrical spec indicates it is a 200–240-volt unit. What they failed to tell you is that it's a single-line 200-240 volt input into the unit. That works great in most of the world but not here in the US. Power here is 2 separate 110–120-volt lines to make 220-240 volt. The only way to make this pump work in the US is to purchase and install a step-up transformer at an additional cost of $750.00.
The actual design of this pump system is great but shame on Grundfos for the misleading available information.
Also, good luck to anyone trying to contact Grundfos in the US. All numbers lead to an automated line trying to forward you to a distributor and then hanging up on you. 3x calls yielded the same results.
I also talked to 2 separate distributors about this issue and they had no idea about this issue either.

I have a Grundfos pump for my underfloor heating, its about 4 years old and has stopped working. In trying to get a replacement I found the exact one doesn't exist, when asking for help as to what I can replace it with (there are many similar products), I was told I should use an app to find the replacement. When the app couldn't Identify my product I went back for more help and was told if the app cant help me then there is no replacement. The app didn't even identify my product which is not that old. I don't understand why they were too lazy to check.

låg kompetens. Säger att dom bara säljer pumpar o att dom inte kan hjälpa till med dimensionering. Det är dom nog ensamma om i branschen. Dåligt!!!

Good conversation with Kelly on the phone about a grundfos unit I am having issues with. She helped in diagnosing the problem and now I will contact an electrician

Avoid UPS3 PUMPS. We are on our third one in five years, running UFH, and a small system at that, this pump should last a decade. We have checked everything for issues and its basically a case of they don't like not being used in summer, each winter they won't start or need help. Very expensive pump and they just don't last. Getting through to Grundfos as a retail customer is pointless although it shouldn't be. AVOID THIS PRODUCT and the company

We have a Scala pump on our home that Grundfos supplied to the developer, DRES. This model of pump has broken in basically every new home it has been installed in causing leaks and significant damage to the properties.

We knew this was going to be an issue and these pumps were supposed to be replaced. However they have yet to be replaced and recently ours broke, when it broke we informed DRES about it who failed to quickly get us in contact with the Grundfos claims department to sort this out. If the problem had been dealt with straight away the damage would have been minimal. Now we are 28 days later and all of the floors downstairs are going to have to be taken up and there is mold growing under the stairs where the pump leaked.

They still haven't contacted us to tell us when the problem will be sorted and I'm afraid the mold is going to spread throughout the entire ground floor causing even more damage.

Looking at the reviews on this page I'm feeling pretty depressed that this is going to get sorted in a timely fashion. If you have a Scala pump from Grundfos in your house I would be proactive and demand that they replace it. They need to do a recall on every single model they have out there but I suspect they are avoiding doing it due to the significant cost that would be associated. It looks like they are going to let each of them fail and deal with them on a case-by-case basis. The people who end up getting screwed here are the homeowners.

Grundfos if you bother to read this you need to sort out your customer experience, it's awful. The situation we are in is extremely frustrating and there is no reason it couldn't have been quickly resolved. Very disappointed/annoyed

Grundfos Magna3 50-60 F 240 and Magna3 50-150 pump disintegrate impeller wheels.
It is very expensive pumps, but impeller is made from very brittle plastic and there is no help from Grundfos.
"There must have been debris in the water"