Grundfos Avis 

Customer service/ trouble shooting help seem non existent. Was not able connect with anyone helpful regarding a three year old recirculating pump the just quit working. Jim

Unseriös bis zum äußersten!!! Man bestellt EINEN Grundfos Mitarbeiter aus seiner Stadt für eine kleine Montage .... und bekommt: 2 unvorbereitete und ohne ausreichend Werkzeug aus einer paar hundert Kilometer entfernten Stadt anreisende SUBUNTERNEHMER !!! denen man noch Werkzeug und Kleinteile aus dem eingenen Fundus heranschaffen muss.... Dafür dann aber wieder die Rechnung von Grundfos mit einem Stundensatz von fast 144 € pro Stunde je Handwerker sowie Anreisekosten von über 560 € !!!
UNGLAUBLICH - Und für Grundfoß im Nachgang in diversen Mails erörtert ist dies ganz normal .... so schlimm sind ja nichtmal die Abzockerfirmen, die gerne mal mit versteckter Kamera in den bekannten TV-Formaten gezeigt werden....da bleibt einem die Spucke weg !!! TRAURIG FÜR SOLCH EIN UNTERNEHMEN !!! Schande ! Aber zum Glück gibt es ja auch andere Hersteller...

Having been in the plumbing & heating industry for over 40 years my go too product for circulators has always been Grundfos a brand I would of said in football terms as in the premier league
Recent experiences I’m afraid has relegated them to non league
I fitted a Scala 2 model in my own house as I fitted a new system after about 18 months it leaked causing damage too 2 rooms my supplier sorted a new model and earlier on this week I discovered damage again
The next pump has also leaked this time causing more damage 😡
I spoke to our suppliers they in turn contacted the local rep to try and sort the problem leaving a message and emailing
To date we have had no response I cannot use the hot water because of the problem and to say I am unhappy is an understatement are reps these days only interested in sales and golf days
What has happened to this once great company🙁

I wish I had read these reviews first.

My Grundfos hot water pump dies at 18 months. And I wrote and called Grundfos and got no response.
The plumber had a new Grundfos available (but expensive and on me). He installed and guess what? It didn’t work and was bad out of the box. I’m so glad I refused payment. The plumber returned the next day and installed a less expensive alternate brand. And it is working fine. Shame on Grundfos for poor service and poor-quality products. Avoid pumps made/sold by Grundfos.

Købte en kværn gennem grundfos.
Hvis man skal reklamere overfor den skal hele kværnen sendes retur, helt rengjort.
Dette krav stiller i fordi i ved, ingen kan undvære kværnen og derfor ikke har mulighed for at sende den retur. Så dårlig kunde service skal man godt nok lede længe efter.
Selv om vi via billeder kan dokumentere at en bøjning er flækket, og sender også gerne den ind. Man bliver så selv nødt til at købe en ny bøjningen, bøjningerne kan ikke købes løse, så man skal købe en stor pakke med diverse rep ting, som så bare kan blive smidt ud, skadeligt for miljøet.
Så super dårlig kunde service.

Grundfos negative 3bar pump bought last year and after 4 months no stop pumping all the time ,they send plumber and replace new one on 08/2022, now 04/2023 same problem ,first time plumber said some sensors for the pressure gone i think same problem agen.I don't know or i can trus grundfos agen ,any recommendations what is best choice?

After 26 months my home water pump was broken. No service after 24-month warranty for small pumps. I need to change the whole pump, repair is too expensive! Grundfos, never again!

Beware of the alpha1 15-60 GGES3
When installing underfloor heating this pump was foisted upon us by the contractor. Never got it to work. It is meant to self aerate but there is no way to do so. There are no manuals for this model online. Or any mention of it on the Grundfos website. Apparently this pump was offered when the regular pumps were not produced. Our contractor has tried to get it replaced but only given cold shoulder by Grundfos. Terrible

Vi er glade for vores nymonterede pumpe, som blev siftet ud med en, der var knap 20 år gammel. Vi skiftede pga. vi ville nedsætte vores elforbrug.

Grunfos sætter en tips i deres pumper så de ikke holder mere end garantien

The central heating pump from grunfos lasted less than 14 months why fit another one you would ask!

I have had 2 Grundfos Scala 2 pumps and they have both developed leaks in less than one year of use. Grundfos will not respond to my request to replace this pump. These are expensive pumps but they are poorly made.

I purchased a UPS3 to replace my silent running Commodor which had expired after over 40 years of perfect service. The pump was fitted by a local Engineer recommended by the dealer but has an irritating hum which can be heard around the house. The advice on the Grundfos website is to employ a pump specialist contractor which should not be necessary for the simple replacement of a pump which has been performing satisfactorily for many years,
I am also unable to access the 5 year guarantee because it has to be done with a picture of the installation on a smart phone which I do not possess as an 80 year old pensioner.
I regret my purchase of a Grundfos pump and wish that I had chosen an alternative manufacturer.

The pump was repaired very quickly when we had a problem with it. Thanks to Chris in the dublin branch

We are on our second booster pump. The first failed and was replaced within the warranty period; with a hassle. The company that sold us the pump was very good at getting the pump replaced. The second pump which is leaking. The original installer stated that there is no "FIX" for the leak. Replacement only. Warranty ran out in April of 2022. Have had the problem since August of 2022. Sent three e mail directly to Grudofos. No reply as of this date. From what I have been told - our pump Type MQ3-45, Model 96860207 is not good at all. Beware of Grundfos.

Our firebird boiler (still under waranty) stopped working over two weeks ago (2/11) we discovered that the pump had failed again. This is the second one to fail. We are still waiting for a replacement. We have been told there are none in stock and have tried multiple times to try and get an update.

Can't thank kelly weasels enough very easy and straightforward to deal with very professional and would highly recommend grundfos for customer service wil do business in the future

Fik installeret en pumpe i 2017 og tegnede oven i købet en service aftale med Grundfos. Her 5 år efter erkender Grundfos de har leveret og serviceret en pumpe som ikke passer til formålet..... De erkender fejlen og vil kompensere med hele 900 kroner :-) Men sender en faktura på godt 21.000 for at rette deres egen fejl...... Ud over der har der været ikke uvæsentlige omkostninger til udkald af kloak firma.... Jeg er ikke i tvivl om Grundfos laver kvalitet.....Men evnerne til at stå ved fejl og yde kundeservice skuffer mig fælt. Kort vil jeg sige "vi ved vi har lavet en pølle - men du får os ikke til at samle den op!.

Hej Grundfos
Tak for svar.
Dialog er vel så meget sagt.
Jeg har afsendt mail med uddybende forslag/ spørgsmål den 31/8 samt rykket for status 8/9 - dem har jeg aldrig modtaget svar på. Lige meget nu da pumpen er skiftet.
Ligeledes har jeg vendt retur på anden mail fra jer den 15/10 - ligeledes uden at høre fra jer.
Kan jeg forvente svar eller er sagen lukket med stiltiende afslag?
Mvh
Carsten

My customer bought a £500 grundfos shower pump with 5 years warranty for their new bathroom. The pump worked perfectly for just over a year when suddenly it wouldn’t turn off. They called grundfos who charged them £120 to send out their engineer. The engineer did a report saying the pump is fine and the installation is incorrect. Free of charge I rectified the installation according to grundfos requirements. The pump still wouldn’t turn off, it was still constantly running. The customer contacted grundfos again only to be told the pump needed relocating AGAIN and it wasn’t the pump it was the installation. Grundfos are the biggest jokers I’ve ever delt with and needless to say I won’t be recommending them to future customers. Complete rip off company. Avoid at all costs, their warranty isn’t worth the paper it’s written on.

I have a Grundfos MQ Series installed and it started working erratically. A plumber told me that the bladder in the unit has broken and cannot be replaced because it is a sealed unit. He told me that this is a common problem with these pumps. The pump works fine when it kicks in but without the bladder it fluctuates. I have made multiple attempts to contact Grundfos via their website form and received no response. The only phone numbers I can find are disconnected. What kind of company is this? My plumber told me that he used to sell and install Grundfos pumps but has switched to McDonald pumps because they are modular and they can be repaired. I would like to get mine repaired but may have to have a new McDonald pump installed in its place.
UPDATE: Have finally heard back from Grundfos and they have offered to send me a replacement pump despite the broken pump being slightly out of warranty.