Grundfos Avis 

Why we should buy Grundfos products even though prices are much higher then their competition?
They all speak about high quality and perfect servis. Company which believes in its own quality might be confident and generous in warranty process.
Grundfos company offers only six moths extension if you register product online, because they are probably afraid of low-end components from their factory in China.

We have bought several Grundfos pumps, because we were recommended to invest rather more to have reliable watering system in our new house with immediate servis. Reality was really big surprise! One of the pump was dead just a few month after warranty period. We had been waiting for defect analyzis almost two month, having big problem with water supply in our house. Final result was “electronic control unit is dead” and must be exchange on your own expenses (almost for half price of new one). When we ask what could be the reason of this defect, they said (of course off record) “low end component”.
We tried to contact service manager Mr. Dohnal of Grundfos Czech to get top management reaction. He simply explained something like “It is very unusual situation and you have just bad luck”.
No compensation, no apology at all, just “bad luck”? The same we suppose to hear if we buy chinese product, but mostly for half price. Please, think about it!
For me it is quite clear. High branded european company, Grundfos, is selling chinese low-end product with same warranty, but for twice as much. This is not just fault, this is company strategy! Thanks, Grundfos never more!

Pump gave up after a couple of months, waited weeks on a new one, eventually they arrived with the WRONG pump, had to wait another couple of weeks for another one.
Absolute nightmare of a company to deal with or try to speak to someone.
They need to brush up on customer care skills.
BRAVO!!!! It was fitted this morning.
I was horrified when I went on to trustpilot to see all the negative reviews about GRUNDFOS.
If I only knew then what I know now I wouldn't have touched them with a barge pole.

T.Cardiff
Co.Wicklow

We have moved into & new build & a Grundfos pump was installed. After two years living here we noticed water coming up from our floors. We were informed that an internal leak within the pump cause this & destroyed our floors.

We have tried to resolve this with Grundfos & they response is shocking & when they do respond they are asking us to call the insurance company so we can follow up on our claim. We are now out of pocket because we had to get floors all lifted & new ones installed as the house stinks with dampness & unsafe for our children.

There service here in Ireland is the worst I came across. When I call they hang up.

I will keep posted how I get on but I’m not to confident that this will be resolved anyway soon.

so i bought 2 of these pumps the grundfoss model base model that they discontinued probaby because the motors do fail and after they sold millions to the world they finally realised that they failed so they deliberatly discontinued this model to cover up the facts that they sold a pump that fails

Yesterday i purchased a Grundfos pump to be fitted for a customer. The actual plumbing was straigt forward but the electrical adaptor that came with the pump is a disgrace.The screws to connect the wires are cross heads and so tiny that thet just strip the heads on them when tightening them up. Far too small and flimsy. Will never fit a Grundfos again. Why dont all pumps come with a kettle style adaptor?

I have just replaced a Sanispeed macerator pump (didn't need macerator and pump burnt out with hot washing water) with a Grundfos grey water pump.
The replacement was easy and almost identical fittings. Loads of adaptors with the kit - excellent!
The only problem was that one of the anchoring feet was impossible to get at when installed in position so I am left worried about movement. There must be some simple alternative design to get over this.

Ik heb een scala2 pomp van grundfos. Na 2 en nog wat jaar is ze het aan het opgeven: niet goed, maar kan gebeuren. Contact opgenomen met grundfos: ze is in garantie, maar 1) de garantie moet geclaimd worden door een installateur en 2) ze hebben geen voorraad. Ondertussen al 4 maanden aan het proberen om de garantie te laten claimen, zonder succes. De klantendienst die in het begin zeer behulpzaam was antwoordt sinds enkele weken niet meer, ondanks verschillende mailtjes. Kortom: product kan beter, garantie claimen is onbegonnen werk, klantendienst was veelbelovend maar laat veel te wensen over nadien, en de producent heeft al 4 maanden geen voorraad van hun eigen product. Geen reclame.... btw: Als ik een nieuwe koop, heb ik binnen de week een thuis want online is ze op verschillende plekken voorradig....

UPDATE 11/05: telefoon gekregen van Grundfos zelf. Vriendelijke uitleg, en sneller dan verwacht effectief opgelost. Negatieve ervaring bij deze omgebogen naar een semi-goede. Blijft wel raar dat je altijd via groothandel moet gaan ipv als particulier zelf te claimen.

Grund fos reached out to me and resolved my problem. I want to thank Gordon and his team. Grundfos is now back in my good Graces. Thanks, Kevin McDermott

I am on my 3rd Grundfos Scala pump in 2 years. The previous pumps both leaked from within the pump housing. Since the pump is in the attic, the leak caused serious damage within the house. In fairness to Grundfos, they replaced both pumps under warranty without quibble, but the inconvenience and cost of having these leaks in a newly refurbished house is unacceptable. I didn't bother claiming for damages the first time as we detected the leak quickly, and the damage was not serious - but the second leak was slower initially, and has caused serious damage. I am writing this review to warn other customers and plumbers from using this very unreliable product. Plumbers have admitted to me that there are many other customers experiencing faults on these Grundfos pumps. I have now placed a drip-tray underneath the pump and I am installing a water leak detector to give early warning if the new pump fails again. I shouldn't have to do this, but it is the only safeguard I can think of now that I am stuck with a Grundfos pump.

Cirkulationspumpe Alpha3 er noget computerforpestet misfoster, der desværre er gået over bord i selvfedme og grøn gloriepudsning. Stop nu jer selv- det handler jo blot om at cirkulere noget vand i et lukket system og ikke om alt jeres ligegyldige smådetajereguleringer i et endeløst udviklingsforsøg.

I'm on my 3rd Grundfos Scala 2 pump within 18 months. The "sealed" body proves not to be too sealed after a short while causing leaks and damage to the building. The pumps are exchanged under warranty but you'll need to pay for multiple install costs and pay for the damage to your house. This £500 pump has probably cost me in excess of £1500 when all is consider. Strongly consider other brands. Grundfos replied asking me to email them. I'd emailed them before posting the review and contacted the area sales rep who told me to claim my house insurance (which would drive my policy costs up for years for a Grundfos problem). To Grundfos's credit they have since contacted me and provided a fair settlement. Thus, 1 star has been changed to 3 stars but I can not say the pump quality has improved.

The shower pump isn’t as powerful as the one that broke down. I have tried to contact customer services and no one replies. Really poor when the item isn’t cheap Website is unhelpful too when it comes to actually being able to speak to someone

Benytter dykpumpen til at pumpe regnvand fra en brønd til en faskine. Den faste niveuafbryder aktiveres ved at vandet opstemmes når der er kraftigt flow ind i brønden (skybrudssikring). Pumpen virker for det meste, men ikke altid, desværre. En gang imellem starter den, men pumper ikke; den kan stå med vand over niveauafbryderen i 5-10 minutter, hvorefter den måske formår at sænke vandstanden et par gange (ikke helt, men delvist), for så endelig at pumpe så meget vand ud at den afbrydes. Når jeg tester den har den dog altid virket upåklageligt, så hvad der lige forstyrrer den under praktisk brug ved jeg ikke. I applikationen her har pumpen en løftehøjde på ca. 1,1 m ud i et 11m langt Ø40mm PEL rør, monteret med separat rustfri LKC-2 kontraventil umiddelbart efter pumpen.

I changed my Saniflo to a Grundfos a Sololift2, it works ok but is very noisy, Would not recomend.

Shower pump ,rubber feet fall off and rubber washers just leak , fitted hundreds of shower pumps but would have expected better from grundfoss, fitted own washers and it's OK now ,come on grunfoss

GRUNDFOS KP250A-1 5/4" 10M
Den 5 siden 2001 er netop monteret.
Denne gang var det ikke en kortslutning, men defekte lejer og det kostede kassen, da pumpealarm gik lige efter arbejdstid fredag den 9.4. Den blev installeret januar 2016. Henvendelse giver blot svar om 24 mdr garanti! Jeg mener det er en ekstrem kort levetid i gennemsnit på 20 år. Der er efter alle regler monteret sandfilter brønd før indløb og vandet er partikelfrit og krystalklart drænvand. Jeg har nu fået en SMS alarm installeret, da jeg ikke kan stole på holdbarhed og levetiden. I forvejen har vi en 220 v pumpealarm med sirene og lyssignal.
Forsikringen dækker ikke, når det er lejer, så det er en dyr fornøjelse at være trofast.

Virkelig hjælpsom firma! De tænker også på mennesker.

3 years only after I bought it, my pump switches off my electrical panel as soon as it is put into service. I bought it only three years ago. Response from the after-sales service: the warranty has expired. I'm good at changing it. I am extremely disappointed with the poor quality of the product and the after-sales service. For a pump of this price, I expected it to last 10 years minimum.

Ma pompe fait disjoncter mon tableau électrique dès la mise en service. Je l'ai acheté il y a trois ans seulement. Réponse du SAV: la garantie est expirée. Je suis bon pour la changer. Je suis extrêmement déçu par la mauvaise qualité du produit et du SAV. Pour une pompe de ce prix là, je m'attendais à ce qu'elle dure 10 ans minimum.

EDIT: il s'agit de la pompe SBA 3-45 AW achetée via manomano. Vous dites vouloir faire de votre mieux mais votre sav que j'ai contacté m'a envoyé me faire voir...

Fabulous customer service from Grundfos following an issue with a Grundfos pump. Communication with Adam @ Grundfos customer service was efficient and timely and I found him most helpful. He speedily resolved an ongoing issue for me, without fuss. I would definately recommend this company for a quality product and great service.

Har nu haft 2 pumper af denne model . Bruges til at pumpe (rent) grundvand ud af min kælder. En fin og solid pumpe MEN niveauføler (vertikal ) er noget være SKIDT(må ikke skrive L0..) . de går i stykker efter ca. 3 år . Men en ny føler koster ved den lokale forhandler det samme som en ny pumpe . føleren en en billig plastik del til 25-50 kr. men koster over 2000 kr hvis du vil udskifte den . Til den pris skal den holde hele pumpens levetid ! Med venlig hilsen Henrik Christensen.
OPDATERING 20.01.2021
Har idag talt med Grundfos , de er kommet med en løsning på mit problem SUPER håber det kan afhjælpe problemet i fremtiden ! jeg glæder mig til at få det afprøvet . Mange tak !
Opdatering 01.02.2021
Har nu modtaget ny "Føler" med vippearm . Det virker SUPER ! køre som det skal. Vippearmen er lige 2-5mm for lang ,til en 320 mm brønd . Men den er af plastik og nem at afkorte .
Tak til Casper fra Grundfos !