Guscott Heating Services Avis 

397
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I was looking for a heat pump install and got a number of quotes. I decided to go with Guscott because they were local, knew what they were talking about and went out of their way to provide me the in... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Guscott Heating's people all care about doing a good job. They have pride in their skills and expertise, and are always good humoured and sincere. Their professionalism was sorely tested by my idiosyn... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We've been using Guscott Heating Services for many years keeping our central heating boiler in tip top condition. With every member of the team, nothing is too much trouble, making us feel valued cust... Voir plus

Noté 5 sur 5 étoiles

On behalf of Andrea A Wow what a company! Rayleigh went to extreme lengths to help me to replace a broken toilet cistern after being smashed flooding the bathroom. Where other plumbing services... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Ingénieur gaz
  2. aussi dans
  3. Chauffagiste
  4. Entrepreneur en énergie solaire
  5. Fournisseur de chauffage

Écrit par l'entreprise

Guscott Heating Services is your trusted local expert in renewable heating and energy solutions. Based in Rochester and proudly serving Kent since 2017, we specialise in the design and installation of air source heat pumps, solar PV systems, battery storage, as well as boilers, central heating, and general plumbing.
 With over 500 five-star customer reviews online, we’re known for delivering reliable, energy-efficient systems that have helped 1,000s of households and businesses cut their energy bills and carbon footprint. Our mission is simple: to make sustainable, low-carbon heating solutions accessible and affordable for everyone across Kent and the South East.
 Whether you're looking to upgrade your home’s heating or future-proof your business, Guscott Heating Services is here to help you make the switch to greener, smarter energy.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

397 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,9

Tous les avis

(397)

17 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Amazing company!

I cannot recommend Guscott Heating Services enough. We have had an ongoing problem with our hot water cylinder which has caused a leak! From the minute I called Jack in the office yesterday afternoon he was so helpful! He sent Sam round at 8am the following day and he fixed the problem within the hour! This was after we had numerous other plumbers out who could not resolve the issue! Very knowledgeable and amazing customer service. Could not be happier and will be using your company in the future for any issues we have and services.

8 août 2024
Avis spontané
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Réponse de Guscott Heating Services

Thanks so much for leaving us a great review, Katie. We really appreciate it 😊

Noté 4 sur 5 étoiles

Great service second year running.

This is the second year I have used Guscott and the service itself was great, the gentleman that came was very friendly and was very thorough with the service as we had a gas boiler and unventilated water cylinder. The only bad thing really was that the appointment was delayed 2 weeks or so.

25 juillet 2024
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Réponse de Guscott Heating Services

Thanks for leaving us a positive review, Iasiah. We'd like to apologise for the delay in your appointment and have taken on your feedback to improve our service moving forward. Thanks again.

Noté 5 sur 5 étoiles

5 Star Service

Had a helpful employee come out and service my boiler and was friendly and efficient. Would definitely recommend to all.

25 juillet 2024
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Réponse de Guscott Heating Services

Thanks so much for leaving us a great review, Mohamed. We really appreciate it 😊

Noté 5 sur 5 étoiles

Great service throughout

Great service throughout. Professional service and great price.

23 juillet 2024
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Réponse de Guscott Heating Services

Thanks so much for leaving us a great review, Tarek. We really appreciate it 😊

Noté 5 sur 5 étoiles

The engineer was polite professional

The engineer was polite professional, extremely helpful with another issue I had with the shower. Highly recommend

18 juillet 2024
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Réponse de Guscott Heating Services

Thanks so much for leaving us a great review, Jan. We really appreciate it 😊

Noté 5 sur 5 étoiles

I am a new customer

I am a new customer, Guscott being recommended by both my son and daughter, who have used their services for some time.
My first appointment although booked, was not scheduled on rota, but was soon rectified, on arrival member of the team was very apologetic, which was a credit to their customer service.
This visit was very punctual, Elliot was very polite and courteous, works carried out to high standard.
My only criticism- I think a smaller tap should have been used, tap is huge in comparison to the small corner basin, looks out of place But the standard of products, works and staff are brilliant and will be requesting Guscott services for many years to come.
Thank you all.

8 juillet 2024
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Réponse de Guscott Heating Services

Thanks so much for leaving us such a kind review, Sue. We're delighted you're happy with the service and we apologise once again for the initial mishap with the rota. We'll bear in mind your feedback regarding the size of the tap and act accordingly in the future.

Noté 5 sur 5 étoiles

Excellent service

Excellent service, as always. Professional and efficient.

8 juillet 2024
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Réponse de Guscott Heating Services

Thanks so much for leaving us such a kind review, Bev!

Noté 5 sur 5 étoiles

Quick and prompt

They are very quick to address concerns and will do there best to get issues sorted asap

25 juin 2024
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Réponse de Guscott Heating Services

Thanks so much for leaving us a 5* review, Kirstie! We really appreciate it 😊

Noté 5 sur 5 étoiles

Great company to work with

Great company to work with. Experienced team and efficient.

25 juin 2024
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Réponse de Guscott Heating Services

Thanks so much for leaving us a 5* review, Cosmin! We really appreciate it 😊

Noté 4 sur 5 étoiles

Appointment timings

Job well done by the engineer.
My only negative comment is that our appointment was booked for 09.30 and the engineer arrived at 08.20. Fortunately, I was at home otherwise it would have caused a problem. Please coordinate your appointment times!

19 juin 2024
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Réponse de Guscott Heating Services

Thanks so much for taking the time to leave us a review, Gillian! Your feedback is extremely valuable and we'll endeavour to improve communication in the future to ensure there are no mishaps when it comes to timings. Thanks again for using Guscott 😊

Noté 5 sur 5 étoiles

Good communication

Good communication, came on time, serviced the boiler and no fuss. Courteous and mindful of our property, wore protective shoe covers and filled in the certificate. Highly recommended.

11 juin 2024
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Réponse de Guscott Heating Services

Thanks for leaving us a great review, Per! We really appreciate it. See you next year!

Noté 5 sur 5 étoiles

Excellent service

Very polite, Proffesional service, excellent communication informing when the engineer will arrive, email invoice, clear costing. Will definitely be re using this company. I cannot fault it.

6 juin 2024
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Réponse de Guscott Heating Services

Thanks for leaving us such a great review, Maria! We really appreciate it 😊

Noté 5 sur 5 étoiles

Efficient

Very pleasant man. Efficient, clean and tidy.

24 mai 2024
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Réponse de Guscott Heating Services

Thanks for the positive feedback, Rebecca! We're happy you're pleased with the service received.

Noté 5 sur 5 étoiles

Efficient and polite

Lewis was polite and friendly, and respectful of our property. The work was carried out efficiently. Highly recommended.

23 mai 2024
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Réponse de Guscott Heating Services

Thanks for leaving us a great review, Jonathan. We'll pass on your feedback to Lewis 👌

Noté 5 sur 5 étoiles

Really nice friendly engineer.

Really nice friendly fella that came to check my gas for me. Very thorough checking.
Was quite late arriving as a previous job held him up, and i suppose that can't be helped but would of been informative if i had, had some communication from his team that this was the case as waiting in an empty house for hours not knowing isn't helpful. Apart from that would recommend.

3 mai 2024
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Réponse de Guscott Heating Services

Thanks for leaving us a 5-star review, Yvonne. Apologies again for the delay getting to you but we're pleased you're happy with everything. Take care and hope to see you again soon!

Noté 5 sur 5 étoiles

Professional, caring and expert

Guscott Heating's people all care about doing a good job. They have pride in their skills and expertise, and are always good humoured and sincere. Their professionalism was sorely tested by my idiosyncratic central heating system but my trust was repaid and our big drafty house has never been so cosy. Thank you Harland, Sam and the Team.

24 avril 2024
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Réponse de Guscott Heating Services

Thanks for leaving us a 5-star review, Rachel! We're really pleased we managed to get to the bottom of everything for you and will be sure to share your review with Sam and the team. Long live your cosy home! 🏡

Noté 4 sur 5 étoiles

Would recommend

Diagnosed the boiler problem, replaced the part and now it works. Reputable company with transparent and reasonable pricing. Moved a less urgent appointment to fit us in given we didn't have a flow of hot water to shower in. An admin hiccup was rectified promptly.

16 avril 2024
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Réponse de Guscott Heating Services

Thanks for leaving us a positive review, Sara and apologies once again for the administrative error.

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