Sprung Gym Flooring Avis 

299
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

This website was easy to review floor tile product available for my needs. They were competitively priced. Sending a sample was reassuring and their pre-sales communication was excellent. tiles arrive... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

I ordered 7x 43mm mats, rated for 250kg drops. The original shipment arrived damaged (corners chipped off mats, and slices on others) and had 2x replacement deliveries also damaged in some way such as... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Perfect first class service from start to finish. It was a pleasure to do business with a friendly professional company such as Sprung Floor. We will most certainly be back to do more.

Noté 5 sur 5 étoiles

Bought 15 tiles of their 20mm black rubber flooring. Arrived in a few days, I was contacted by the delivery company via email and phone to confirm delivery date. I was able to authorise delivery w... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de revêtements de sol
  2. Fournisseur de bois et de laminés

Écrit par l'entreprise

In the world of fitness, there's no room for wimps. It's a place of grit, grind, and glistening sweat. At Gym-Flooring, we've turned these fitness fundamentals into our business mantra. We're a family-owned company with a passion for pumping iron... well, pumping out high-quality flooring that is! We're all about the customer experience. Think of us as your personal trainers in the world of flooring - we're here to guide, encourage, and support you every step of the way, ensuring you're completely satisfied with your purchase.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

299 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,5

Tous les avis

(299)

73 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Delivered it onto a loading bay car…

Delivered it onto a loading bay car park not even outside of the shop!

3 janvier 2025
Logo de Sprung Gym Flooring

Réponse de Sprung Gym Flooring

Dear Samantha,

Thank you for sharing your feedback, and we’re sorry to hear about your concerns regarding the delivery location.

We would like to clarify that our deliveries are handled by a trusted partner, and they operate on a kerbside delivery policy. In this instance, the driver assessed that placing the tiles on the pavement could potentially obstruct the pathway. As a result, they opted for the loading bay as the most practical and considerate location.

We sincerely apologise if this was inconvenient for you and appreciate your understanding of the delivery restrictions. Should you have any further concerns or need assistance, please don’t hesitate to contact our customer service team, who will be happy to help.

Thank you for your feedback—it helps us improve our service.

Best regards,
Sprung Gym Flooring

Noté 1 sur 5 étoiles

worst on-line shopping experience.

Wanted to set up a home gym as a Christmas present for the family. Ordered the flooring first on 11/11/24. As I wanted the flooring down before getting the heavy equipment I waited for a delivery date but this didn't come. Eventually told to expect delivery the week commencing 2/12/24. The delivery date kept being delayed.Eventually got my flooring on 9/01/25, two months after placing the order. No Gym for Christmas. A horrible shopping experience.

11 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Would highly recommend Sprung floor

Would highly recommend Sprung floor. First time using them and I’m delighted with the result. I made a mistake on the ordering which they helpfully sorted out straight away no quibble. Very prompt delivery. Laid a double garage floor over two nights and the love the result. Tiles are heavy duty, great quality and feels like it will last forever.

Worth every penny.
JW

6 janvier 2025
Noté 1 sur 5 étoiles

Very poor company to deal with and…

Very poor company to deal with and product is not as described. The rubber flooring arrived and it was solid mats of rubber. The idea that it is 'sprung' in any way is a bit of a misnomer.
They make a big thing about 100% refund if not fully satisfied. It took 3 weeks and several emails and calls to get a refund agreed, which turned out to be only 50% of what I originally paid. Very unsatisfied customer!

10 décembre 2024
Avis spontané
Logo de Sprung Gym Flooring

Réponse de Sprung Gym Flooring

Thank you for reaching out and sharing your concerns. We appreciate all feedback as it helps us to improve our service.

First and foremost, we’re genuinely sorry for any confusion regarding the product description. We understand how this may have caused frustration. To clarify, 'Sprung' is our brand name and not a descriptor of the product’s physical properties. We strive to ensure product information is as clear as possible, and we’ll review this to prevent future misunderstandings.

Regarding your order, it appears that the material you selected was not the one you required. While we always aim to support our customers in choosing the right product, we recommend reaching out to our team for guidance or requesting a sample before purchasing. We’re always happy to provide advice and ensure you have full confidence in your selection.

To assist you in resolving this issue, we offered to arrange collection at a reduced rate of £30.00 instead of the standard £59.00 and this collection fee was deducted from the cost of the tiles. While we understand you were hoping for a full refund, including the initial £39.00 delivery charge, we’re unable to refund shipping costs, as delivery is a completed service.

We aim to be as fair as possible in these situations, and we hope this explanation provides clarity.

Kind regards
Gym Floor Team

Noté 5 sur 5 étoiles

Good quality product, arrive in A1 condition

Good quality product that arrived well packaged, in A1 condition. My garage now has a similar floor to the Muay Thai gym I attend, instead of a cold, concrete surface. I can finally practice barefoot at home as well

26 novembre 2024
Logo de Sprung Gym Flooring

Réponse de Sprung Gym Flooring

Hi Steve,

Thank you so much for taking the time to leave us such a positive review on Trustpilot. We’re delighted to hear that you’re pleased with the quality of our product and that it arrived in perfect condition.

It’s great to know that your garage now has a floor similar to your Muay Thai gym, offering you the comfort and practicality to train barefoot at home. We’re thrilled to have played a part in creating a space where you can continue your practice.

If there’s anything more we can do to support you or if you have any future needs, please don’t hesitate to reach out. We’re always here to help.

Best regards,
Gym Flooring Team

Noté 1 sur 5 étoiles

Irregular tile sizes. Customer support no help

As noted in other reviews the tiles were irregular size. I reached out to the company via email with photos of this and was told this was normal and if I fit them correctly using the compression method it would rectify this.

I understand there’s going to be a tolerance but for half of my tiles to run off or have a random curve in halfway along 1 side is not what I expected to receive when paying £400. I got a professional fitter in to install these tiles and he also commented on the quality control of the tiles.

To conclude, I contacted the company to give chance to rectify the issue before writing a review but they were not interested and instead just suggested I watch the videos on how to install to help rectify the irregular sizes I was provided with.

12 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Quality product - good customer service

Bought gym flooring for home gym. This is a high quality product with a great finish.

Only problem was delivery. Communicated with courier to leave pallet outside as I can’t be in the house or answer the phone during the day for work. Courier failed to follow these instructions and took it back to the depot. When I contacted gym flooring they chased the couriers for me and responded quickly.

29 octobre 2024
Noté 1 sur 5 étoiles

The price quoted might not be what you pay

The website offered gym mats for £19.99, but I was told on web chat that they were £34.99. No apology or 'thanks for spotting the error' was offered. I was made to feel that I should have apologised for spotting their mistake. Plan B - shop around before buying.

7 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great service

Good advice over the phone, prior to purchase, complemented the online videos.
25% discount on first order made it a more attractive option financially.
Mats arrived, great quality.

28 août 2024

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