Harcourts Real Estate Avis 

If you miss a rent by accident, they'll get in touch with you immediately. But if you need them for anything, they'll not even bother to reply to your emails. Yes, this is what Harcourts is all about. Worst customer service and unprofessional property managers. Avoid them as much as possible.

Would never buy or sell through Harcourts again - the beginning of the sales campaign was a flop , and our agent decided we weren’t a good fit and dumped us 2 weeks in which has cost us huge advertising fees and no sale ... so looking forward to finishing our contract and leaving this behind as a lesson well learned - we did make a complaint but it was brushed aside ... if it says Harcourts in the sign , probably a good idea to search elsewhere

Had a really bad..or should I say the worst experience with harcourts. When we were notified that the owner of the flat we are renting decided to sell the house, we were given the chance (by the sales department side) to decide whether to stay until the contract ends or move out early without paying for breach of contract (which the owner agreed). Thus, we decided to move out before our contract ends. We contacted the agent from the rental department about our decision. All she said was she never had any knowledge about it! Come to think of it, they both work at the same company and property, but failed to update each other about the owner and tenants’ plans/decision.
Plus, the agent from the sales told us beforehand that he will contact the agent from the rental department about the situation. So, we thought everyone were already informed.

Days were wasted waiting for a decision. They also told us to be patient. But, whenever they want something from us they want it asap.

Fastforward to moving out. So, they allowed us to move out of the flat.
Cleaning time! We made sure that the flat looked as it was when we moved in. But, when they inspected the house they weren’t satisfied about it. They told us they’re going to compare it with the previous photos. Never heard anything about them until they sent us an email about the charges been done for the cleaning.
Never again with harcourts.

Angela Reynolds harcourts Thames has terrible customer service skills, is unreliable and dishonest. My experience with Angela is the worse I have ever endured, she says she will call me back but doesn't and I'm left to chase her, I understand harcourts have alot of applications but when I see a house pop up on the Harcourt site and I apply for it and call straight away to be told oh there are literally hundreds of applicants already?? Like I'm not a number Angela I'm a person and are you telling me within an hour there are 100s of applications? Okay so when are your viewing times? Oh I'll call and let you know 🙄 okay one week later two weeks later six applications for six different rentals via Angela I have never got one text or email or phone call from this agent not one viewing nothing! But I did catch her on a lie and she cannot deny this as I have a recording on my phone, she thought I was her friend and swore at me saying #@%k send your bond form I lost it hahaha omg last week was crazy what are you doing? I said um I'm not your friend I'm a client and do you often give houses to your mates and she said oh omg sorry I thought you were someone else! I hung up and ever since then I am done with harcourts Thames and their immature behaviour I called the office to tell them but they didn't care to listen the woman on the other end just said oh she probably just got confused 😳 I mean really us that your professional response😭 because to me they look at clients like numbers pffft thankfully I got treated like a person by LJ Hooker and am renting a lovely home with lovely mature agents. If I could give Angela some advice it would be to treat people with respect and carry a notebook to jot down dates you say you will call people back and follow through with your talk. Also be mindful of your swearing when answering phone calls on a business phone. People just be mindful not All harcourts are probably like this but Thames definitely are!

Harcourts maintain a good reputation, but they are worse than Ray White. They control over half of the available stock in many places, giving them an unchecked monopoly to set the prices and decide who gets a house. Their real estate agents have all got wealthy, so they behave like royalty and treat everyone else as garbage.

Try to rent? They gather more sensitive information than government ever does, and never call back, since there's plenty of people in the queue
Try to sell? They just wait and sit, and wear you down to sell your house under the market value to get their commission
Try to buy? They misrepresent the buying process and the properties they sell, and manipulate you with last-minute bidding contests

Just don't deal with them. They will act all smiles until you find yourself screwed over.