Cannot fault the service and quickness of Haulable. Collected the same day. Collection driver was excellent and helpful. I would 100% recommend using Haulable (or 3rd party that uses their service... Voir plus
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Lisez les avis des autres
I believe that having access to one or two customer service reps by phone would be a huge plus. For my business I need instant responses, waiting for emails sometimes means I miss out on bookings or c... Voir plus
L'entreprise a répondu
Actual delivery all good. No Communication to advise of date and time - so no one was here to receive - although could have been. Consequently now have a heavy pallet dropped in the middle of my dr... Voir plus
L'entreprise a répondu
Great service from Haulable This was my first time using Haulable to transport a pallet from London to Bristol, and I was really pleased with the service. The price was very reasonable, the p... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Haulable makes it easy to compare quotes from local and national delivery partners, instantly analysing reliability, price and compatibility to bring you the best, relevant results. Saving you time and money.
Coordonnées de contact
Royaume-Uni
- haulable.co.uk
4,1
Bien
119 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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It got collected on time and delivered…
It got collected on time and delivered by a friendly helpful driver. Driver called me from the collection to check something which was reassuring
22 janvier 2026
Avis spontané
Réponse de Haulable
Hi Jamie,
Thank you for your great feedback! We’re pleased to hear the collection was on time and that the driver was friendly and helpful. It’s also great to know the call from the driver was reassuring. We really appreciate you taking the time to leave a review and look forward to helping you again.
Kind Regards
The Haulable Team
If I I could only give them 0 star I…
If I I could only give them 0 star I definitely would…. I’m in totally unhappy with this company very unprofessional arranged 10 pallets for collection been waiting all day at 5pm thy send an email saying very sorry…
12 janvier 2026
Avis spontané
Réponse de Haulable
Hi Ali,
We’re very sorry to hear about your experience and completely understand how frustrating this must have been, especially after waiting all day for the collection of multiple pallets. This is not the level of service we aim to provide, and we sincerely apologise for the disruption and disappointment caused.
We appreciate how inconvenient late notification can be, and we recognise that this fell well below expectations. Your feedback has been noted and will be reviewed internally so we can work to prevent this happening again.
Thank you for bringing this to our attention, and we are sorry we let you down on this occasion.
Kind Regards,
The Haulable Team
Some more phone support please
I believe that having access to one or two customer service reps by phone would be a huge plus. For my business I need instant responses, waiting for emails sometimes means I miss out on bookings or cannot up date my clients quickly enough. It's often hard or impossible to reach haulable by phone.
13 novembre 2025
Avis spontané
Réponse de Haulable
Hi Matt,
Thank you for your honest and constructive feedback. We completely understand how important immediate access to support is, especially when you need to update your own customers quickly or secure bookings without delay.
We recognise that phone availability has not always met expectations, and this is something we are actively reviewing to improve accessibility and response times. Your feedback is valuable and helps shape how we continue to develop our service offering.
Thank you for taking the time to share this — we genuinely appreciate it and will take it on board as we move forward.
Kind Regards
The Haulable Team
Do not trust this company
One of the worst transport companies my company has used I have been told multiple times they are picking my items up and don’t bother and keep making excuses even though they have been paid for it. Customer never received his Ad Blue before Christmas and now you cannot get a response out of them. Scammers poor poor service.
10 décembre 2025
Avis spontané
Not trustworthy
Work closely with National Pallets both of them are con artists. I don’t believe any of the reviews on here are genuine. They charge you to pick up pallets, then make excuses as to why they cannot deliver them. They claim the street has no access apart from vehicles weighing less than 7.5t. What a load of rubbish there isn’t a road sign in sight saying that.
Next one: different delivery. ‘We can’t get access to the road where the business pick-up is,’ even though we have multiple trucks visiting us daily, and we sent them proof of the road access to the site. They apologise and say they’ll resend the vehicle out, then try to charge you again as they claim it was a failed delivery attempt. Yet it’s their fault the delivery attempt never happened. It’s just a scam to get more money out of you.
Avoid this business like the plague — they’re not trustworthy.
27 décembre 2025
Avis spontané
Réponse de Haulable
Hi Martin,
We’re very sorry to read your comments and appreciate you taking the time to share your concerns. We want to be clear that Haulable is not a pallet network itself, nor do we set out to apply charges unfairly or mislead customers. We work with established pallet networks and transport partners to fulfil collections and deliveries booked through us or via third-party brokers.
With regard to access restrictions, decisions around vehicle access are made by the operating carrier and driver on the day based on vehicle size, road layout, safety considerations, and local authority restrictions — not solely on the presence of road signage. Even where other vehicles attend a site, this does not always mean a pallet vehicle can safely or legally access the location, and this is something we rely on the carrier to assess.
Failed collection or delivery charges are not applied by Haulable arbitrarily. Where a charge is raised, it is passed on by the network or carrier following an attempted movement that could not be completed. We understand how frustrating this can be, particularly when you believe access should not have been an issue, and we do review and challenge these charges with our partners where appropriate.
We strongly refute the suggestion that this is a scam or that reviews left by other customers are not genuine. We work hard to resolve issues when they arise and value transparency and fairness in how we operate.
That said, we acknowledge that your experience has been a poor one, and for that we are sorry. If you are willing, we would welcome the opportunity to review your specific jobs in detail and address the points raised. Please contact me directly at ryan@haulable.co.uk, and I will personally look into this for you.
Kind Regards
The Haulable Team
Driver arrived on time
Driver arrived on time, polite and really helpful
12 décembre 2025
Avis spontané
Réponse de Haulable
Hi Oanh,
Thank you for your review! We’re glad to hear the driver arrived on time and provided polite, helpful service. We appreciate your feedback and look forward to assisting you again
Kind Regards
The Haulable Team
Avoid
Awful experience. Avoid this company. The pallet was collected 4 weeks later than the collection date provided and they lost it since then. The investigation has been going for 8 days now as they review CCTV to locate the pallet. Although they promised to 'keep us informed' we only ever got responses when we chased. We will aim to write a review every few days mentioning the current progress:
21st October – “your collection has been planned for today.”
31st October from Haulable “I’m currently following up with the depot to confirm the status of your consignment and will get back to you as soon as I receive an update.”
4th November from Haulable – “We’re currently following up with the assigned depot to obtain further updates on the status of your consignment. Rest assured, I’ll get back to you as soon as I receive any information”
18th November from Haulable - “I have now escalated the matter to my supervisor, as despite repeatedly chasing the depot, they have been unable to provide an update on the status of your consignment. Rest assured that we are actively monitoring this and will get back to you with further updates as soon as possible.”
19th November from Haulable – “The depot has just confirmed that the consignment has been collected and is currently en route from the Channel Islands. It is expected to arrive back on the mainland on Friday and will be trunked immediately upon receipt.”
26th November – “I am currently following up with the depot to confirm the current status of the pallet. We sincerely apologize for any inconvenience this may have caused and will provide you with an update as soon as possible.”
2nd December – “The depot has advised that they are currently conducting a search for your pallet. To assist with this process, could you please provide a photo of the pallet along with a brief description?”
3rd December – “The depot has advised that the collection depot reports the goods have been dispatched, while the delivery depot indicates they have not yet received them.”
11th December – “As advised by the depot, the CCTV footage from the hub has already been requested. Please bear with us while they carry out their investigation, as they process over 11,000 pallets each night.”
12 décembre 2025
Avis spontané
Réponse de Haulable
Hi Joanna,
We’re extremely sorry for the experience you’ve had and fully understand how unacceptable and frustrating this situation has been. A significant delay followed by an unresolved investigation into the location of your pallet is not the service we aim to provide, and we take full responsibility for this falling well below expectation.
We appreciate you outlining the timeline so clearly. While we have been actively chasing the depots involved and escalating the matter internally, we recognise that updates should not have relied on you having to repeatedly chase for information. For that, we sincerely apologise.
The investigation with the depot network is ongoing, including a full CCTV review, and we acknowledge how disappointing it is that this has taken far longer than it should. This is not reflective of the standard of service we expect to deliver, and the matter is being treated as a priority internally.
Thank you for taking the time to document your experience. We are sorry for the inconvenience caused and for the impact this has had, and we will continue to work towards a resolution as a matter of urgency.
Kind Regards
The Haulable Team
Great service
Goods were picked up and delivered on time. Impressive service all round and very courteous
8 décembre 2025
Avis spontané
Réponse de Haulable
Hi Andrew,
Thank you for your great feedback! We’re really pleased to hear your goods were collected and delivered on time and that you found the service courteous throughout. We appreciate you taking the time to share your experience and look forward to assisting you again.
Kind Regards
The Haulable Team
avoid this mess of a company…
avoid this mess of a company to save your own headache. First time the driver turned up a day early which the parcel wasn’t ready. Then he never even turned up on the actual collection date!! He then turned up the day after. SECOND TIME the driver COULD NOT LOCATE a house that’s been here over 80+ years. Absolute shit show of a company
2 décembre 2025
Avis spontané
Réponse de Haulable
Hi Harrison,
Thank you for your review, and we are truly sorry to hear about the experience you’ve had. We completely understand your frustration — the delays with both collection timing and address location clearly fell short of the standards we expect from our service network.
While most collections and deliveries are completed without issue, this was not the case on this occasion, and we take full responsibility for that. The issues locating the address highlight why accurate contact and address details are essential when a shipment is booked. Unfortunately, on this job, those details were not correct, which impacted the driver’s ability to communicate and locate the point of collection successfully.
We have already emailed you to request updated details through the booking broker, and have also reached out directly to obtain the corrected information so we can re-attempt the collection. We hope this helps explain the breakdown, though we fully recognise this does not excuse the inconvenience caused.
We are actively reviewing this internally with our Depots and Haulage Providers to ensure improvements moving forward.
Once again, we extend our sincere apologies, and thank you for raising this.
Kind Regards
The Haulable Team
Impressed
Impressed! Cheaper than anywhere else and got the job done no problems. Couldn’t get through on phone at one point otherwise would have been 5*
28 novembre 2025
Avis spontané
Réponse de Haulable
Hello
Thank you for your honest and positive review — we’re really pleased to hear you were impressed with both the service and pricing.
We also appreciate the feedback regarding the phone line and understand how important quick support is. We apologise for the moment you couldn’t get through and are glad the overall experience was smooth despite that.
Thank you again for choosing Haulable — we look forward to assisting you on future shipments
Kind Regards
The Haulable Team
Need URGENT HELP
Need URGENT HELP
Had sent 2 pallets delivered to wrong address, delivery driver swapped the pallets. NAT3273379 & NAT3273378. Bookings were made through national pallets. Been having to chase for 5 days, no idea where my stock is, when it will be recollected or picked back up. National Pallets refuse to email any updates, keep saying "we will contact haulable and give you an email with an update" Said the same thing 5 days in a row now, I cant get hold of someone for any update. Customer service is useless. I'm at the end of my tether. Totally unacceptable. - Edit 2/12/25 - still no feedback, no response, no news. Disgusting
20 novembre 2025
Avis spontané
Réponse de Haulable
Hi Jay,
Thank you for taking the time to leave your review,
Regarding this, we have spoken to the depot who have assured us that the goods were labelled with accordance with the handmade labels on the goods. Despite this, we are arranging for the depot to remedy this situation for you as we understand that this could very will be their mistake, once we have the goods back on hand we can check to be sure
Please note that updates and PODs on this have been provided to National Pallets accordingly who are responsible for discussing with you directly
We will confirm a planned collection date for the goods and relay this to National Pallets who will be sure to contact you
Kind Regards
The Haulable Team
no tail lift and no pallet truck!
UPDATE.... the reply (below) asked me to message them directly, which i did, as expected no response! great customer service...
I received a email from the company prior to the driver turning up, it says in that email that " all our trucks are fitting with tail lifts" so the guy turned up in a old transit type van with NO TAIL LIFT but worse still NO PALLET TRUCK of any description!!!!
haha..why bother turning up at all .. come on people sort it out... terrible service
26 novembre 2025
Avis spontané
Réponse de Haulable
Hi Alex,
Thank you for sharing your feedback, and we are sincerely sorry for the experience you’ve had. On this occasion, we acknowledge that the collection should have taken place with a tail-lift, as this is how the job was booked with the supplying depot.
You are correct — we did issue the email referencing tail-lift availability, and we apologise for the incorrect vehicle being dispatched and the additional absence of a pallet truck. This clearly falls short of the standard you and our customers are entitled to expect, and we take full ownership of this.
We understand your frustration and extend our apologies for the inconvenience this has caused. We are addressing this internally to ensure improvements moving forward.
If you would allow us the opportunity, we would like to resolve this directly for you. Please email Ryan@Haulable.co.uk with your order reference, and I will personally oversee this.
Kind Regards
The Haulable Team
Good communication collected &…
Good communication collected & delivered on time
as always
29 octobre 2025
Avis spontané
Réponse de Haulable
Hello,
Thank you for your continued support and for your feedback! We’re glad to hear everything was collected and delivered on time, as always. We truly appreciate you choosing Haulable again and look forward to working with you on your next shipment.
Kind Regards
The Haulable Team
Exactly what you said to me about your…driver
Exactly what you said to me about your company came on time and the driver was very helpful and friendly with me and conducted the job very quickly and clearly knew what he was doing. Thanks
27 octobre 2025
Avis spontané
Réponse de Haulable
Hi Dennis,
Thank you for your great feedback! We’re really pleased to hear that everything went as promised and that the driver was friendly, helpful, and efficient. It’s great to know the service met your expectations — we appreciate your kind words and look forward to helping again in the future.
Kind Regards
The Haulable Team
Great experience
Great communication, collected and delivered during promised date and time window. Would definitely use again!
29 octobre 2025
Avis spontané
Réponse de Haulable
Hi Calvin,
Thank you for your kind feedback! We’re delighted to hear that everything went smoothly and that communication, collection, and delivery met your expectations. We really appreciate your support and look forward to working with you again soon.
Kind Regards
The Haulable Team
Very nice & Polite Driver however
Very nice & Polite Driver however, he did not come with a tail lift on his vehicle as it is not provided, and, despite promises of notification of collection /delivery none have been received. Disappointing.
7 octobre 2025
Avis spontané
Réponse de Haulable
Hi Lesley,
Thank you for your feedback and for taking the time to leave a review. We’re pleased to hear the driver was polite and helpful, though we’re sorry to learn you were disappointed with parts of the service.
To clarify, notifications of collection and delivery are not issued directly by Haulable. This may have been something promised by your chosen broker, so it’s worth raising with them to understand why this didn’t happen.
We appreciate your honest feedback and are glad the overall experience was still positive — thank you for choosing Haulable.
Kind Regards
The Haulable Team
Easy to use to get a charge to get my…
Easy to use to get a charge to get my engine collected and sent to my buyer on eBay. Straight forward cost and way to book and even print out the paperwork needed. Easy to track and will use again.
3 octobre 2025
Avis spontané
Réponse de Haulable
Hi Daniel,
Thank you for your great feedback! We’re really pleased to hear you found the booking process, paperwork, and tracking straightforward. It’s great to know everything went smoothly with your engine shipment, and we look forward to helping you again soon.
Kind Regards
The Haulable Team
great communications cant say anymore…
great communications cant say anymore except ty
3 octobre 2025
Avis spontané
Réponse de Haulable
Hi Steven,
Thank you for your feedback! We’re glad to hear you were happy with our communication and appreciate you taking the time to leave a review.
Kind Regards
The Haulable Team
Poor service
Poor service, do not update tracking, give incorrect times if you call up then charge you hefty amount to redelivery
24 septembre 2025
Avis spontané
Réponse de Haulable
Hi Zoe,
We’re sorry to hear about your experience and understand your frustration. To clarify, Haulable has not issued any surcharges directly to you — these would have come from the third-party broker through which your booking was made.
In regard to the delivery time, we provided an estimated window of 2–4pm, and the driver arrived at 1:30pm. While this wasn’t fully within the timeframe, the times we provide are always estimates and can vary slightly due to routing or operational factors.
We appreciate your feedback and will review this to ensure we improve the accuracy of our communication moving forward.
Kind Regards
The Haulable Team
Very straightforward to use
Very straightforward to use. Good communication. Both collection and delivery drivers called for instructions and were helpful with loading and unloading
19 septembre 2025
Avis spontané
Réponse de Haulable
Hi Will,
Thank you for your review! We’re glad to hear everything went smoothly and that our drivers were helpful and communicative throughout. We really appreciate your feedback and look forward to working with you again.
Kind Regards
The Haulable Team
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