Cannot fault the service and quickness of Haulable. Collected the same day. Collection driver was excellent and helpful. I would 100% recommend using Haulable (or 3rd party that uses their service... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I believe that having access to one or two customer service reps by phone would be a huge plus. For my business I need instant responses, waiting for emails sometimes means I miss out on bookings or c... Voir plus
L'entreprise a répondu
Actual delivery all good. No Communication to advise of date and time - so no one was here to receive - although could have been. Consequently now have a heavy pallet dropped in the middle of my dr... Voir plus
L'entreprise a répondu
Great service from Haulable This was my first time using Haulable to transport a pallet from London to Bristol, and I was really pleased with the service. The price was very reasonable, the p... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Haulable makes it easy to compare quotes from local and national delivery partners, instantly analysing reliability, price and compatibility to bring you the best, relevant results. Saving you time and money.
Coordonnées de contact
Royaume-Uni
- haulable.co.uk
4,1
Bien
119 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service and great communication
Great service and great communication. Thank you Johnny and Melissa.
19 juin 2026
Avis spontané
Réponse de Haulable
Hi Chris,
Thank you for your kind feedback! We're delighted to hear you received great service and communication throughout. We'll be sure to pass your comments on — they'll be pleased to know their efforts made a positive difference.
We appreciate your support and look forward to assisting you again in the future
Kind Regards
The Haulable Team
Quick delivery & very polite personable…
Quick delivery & very polite personable delivery driver. Very impressed with the whole service. Thanks.
17 juin 2026
Avis spontané
Réponse de Haulable
Hi Richard,
Thank you for your positive feedback, we will ensure to pass this onto the driver!
We look forward to working with you in the future
Kind Regards
The Haulable Team
very easy to book didn't need a label…
very easy to book didn't need a label at collection point
arrived in the time I expected driver very helpfull and best of all they were the most reasonable cost wise
I will be using Haulable again
Gary Rhodes
15 juin 2026
Avis spontané
Réponse de Haulable
Hi Gary,
Thank you for your glowing review, we are very glad to hear that the driver was helpful! We will be sure to pass this feedback onto the depot
We look forward to working with you in the future
Kind Regards
The Haulable Team
Prompt service
11 mai 2026
Avis spontané
Réponse de Haulable
Hello
Thank you for your positive review and we are glad that you were happy with our services
We look forward to working with you in the future
Kind Regards
The Haulable Team
Great courier!
Communications is efficient both with organisers and drivers and the price is affordable. The only reason I don't give 5* is due to the fact that my organisation sends parcels to schools, and often the parcel is sitting in a depot for a long time, only to be delivered to schools outside school hours, needing repeated attempts.
(Charity of my choice: ANDYSMANCLUB- It's Okay To Talk)
28 avril 2026
Avis spontané
Réponse de Haulable
Hi Ramona,
Thank you for your detailed feedback — we’re really pleased to hear you’ve found our communication efficient and our pricing competitive.
We also appreciate you highlighting the delivery challenges to schools. We understand how important timing is in these cases, and we recognise that deliveries outside of school hours can cause unnecessary delays. This is something we are continuously working to improve with our delivery partners to better align with site-specific requirements.
Thank you again for your honest feedback — it’s invaluable in helping us improve our service.
Kind Regards
The Haulable Team
Unusual experience
Nice enough firm but very strange subcontractor came.
Lorry refused to pull into my estate of 10 houses - didn’t even call security gates to get in, and claimed to have called me - no record on my mobile at all.
My house has had dust carts / fire engines in and articulated Lorry’s but he wouldn’t come in. I saw his lorry outside and rushed to get a builder to help but he had driven off - it wasn’t big at all. They have taken this up for me as it was bizarre so I am thankful for their concern so revised my rating.
27 avril 2026
Avis spontané
Réponse de Haulable
Hi Lucy,
Thank you for your feedback and for updating your review — we really appreciate it.
We’re sorry to hear about the initial confusion with the collection. We understand how frustrating it must have been, especially given the access you’ve described. While drivers do make decisions on-site based on their assessment, we agree that this situation was unusual and not what you would typically expect.
We’re glad we were able to take this up for you and appreciate your recognition of our efforts to resolve the issue. Your feedback is important to us, and we will continue to work with our partners to ensure a more consistent experience moving forward.
Thank you again for your understanding and for choosing Haulable
Kind Regards
The Haulable Team
Réponse de Haulable
Hi Steven,
Thank you for your positive review and we are glad you had a great experience with the driver! We look forward to working with you in the future
Kind Regards
The Haulable Team
Réponse de Haulable
Hello,
Thank you for your feedback! We’re pleased to hear everything arrived on time and that you found our pricing reasonable. We appreciate your support and look forward to working with you again.
Kind Regards
The Haulable Team
Avoid!!!!
Avoid!!!!
Arranged a shipment uk to USA, all well until they arrived to collect a 100kg pallet in a van….
Charged me £82! As a missed delivery, I didn’t ask how they were collecting why would I…. But they never advised I should have a fork lift truck!!!!
Discussed this point and they would not negotiate so asked for a refund, got this minus the £82
New company that send shipments to USA regular but have lost our potential future business thats a shame, not even given a chance…..shows it would have been more issues at our cost
20 avril 2026
Avis spontané
Réponse de Haulable
Hi Wayne,
We’re sorry to hear about your experience and understand your frustration.
For pallet collections, it is standard that suitable loading facilities are available at the collection point, such as a forklift or equivalent, unless a tail-lift service is specifically requested at the time of booking. Without this, drivers are unable to safely load heavier consignments, such as a 100kg pallet.
The failed collection charge was applied based on the vehicle attending as booked and being unable to complete the collection under the provided conditions. That said, we do appreciate your feedback regarding how this requirement was communicated and recognise this could have been clearer.
We would also like to clarify that Haulable is not a new company. We are part of a wider group with nearly 40 years of experience handling international shipments, including regular movements to the USA.
We’re sorry we weren’t able to meet your expectations on this occasion and regret that we’ve lost the opportunity to work with you moving forward.
Kind Regards
The Haulable Team
Package arrived on time and not damaged.
7 avril 2026
Avis spontané
Réponse de Haulable
Hello
Thank you for your feedback! We’re pleased to hear your package arrived on time and in perfect condition. We appreciate you choosing Haulable and look forward to assisting you again.
Kind Regards
The Haulable Team
AVOID AVOID AVOID
If only I could give 0 stars or even a minus score that would still flatter this absolute disgrace of a company.
I booked a 5 day service from the UK to the USA and it took 41 days. They have charged me twice for customs clearance (one has just been refunded) and charged me 70.27 for a failed collection. Driver stated he was here 15 minutes but was absolutely not and he tried to call me multiple times, again he absolutely did not. My neighbour said i would be 2 minutes and the driver said i haven't got time for this and drove off, (I was in the toilet).
All in all this shipment has been a disaster and Haulable simply do not care, I could have had sea freight at a fraction of the cost and it actually probably would have got to the USA quicker.
Avoid this company is my suggestion as i have been very badly let down and have had absolutely no accountability from them whatsoever.
7 avril 2026
Avis spontané
Réponse de Haulable
Hi Chris,
We’re very sorry to read your review and understand how frustrating this experience has been, particularly given the extended transit time and the issues you’ve outlined. This is not the level of service we aim to provide, and we apologise for the disruption caused.
With regards to the customs charges, we can confirm that this was identified and refunded from our side within the same day.
In terms of the transit time, there were several delays outside of our direct control, including arranging the POA, duties being paid, and issues at loading which impacted the scheduled flight departures. While these factors contributed to the delay, we fully recognise that the overall experience has fallen well below expectations.
In relation to the failed collection charge, this would have been applied based on the driver’s report and attempted contact at the time. However, we do understand your account of events and appreciate how frustrating this situation must have been from your side.
We take all feedback seriously and are continuing to review this internally to ensure improvements are made moving forward. Thank you for bringing this to our attention, and we sincerely apologise again for the experience you’ve had
Kind Regards
The Haulable Team
The lady who delivered it was very…As above. Excellent and so proficient at what she was doing.
The lady who delivered it was very helpful, pleasant and extremely knowledgeable and efficient with the delivery and the machinery that she had to manoeuvre.
The Igloo, was extremely well wrapped and protected from the elements and I found your Company to be very experienced and a delight to buy from!
Just cannot wait to see it erected and being disabled with really bad mobility I’m so looking forward to being out in it when the sun has gone down and I’m cosy in my garden house, with my darling Bonnie Cavapoo on my knee.
So thank you very much.
Kind regards. Christine B.
26 mars 2026
Avis spontané
Réponse de Haulable
Hi Christine,
Thank you so much for your lovely feedback — it really means a lot to us. We’re delighted to hear that the delivery went smoothly and that the driver was helpful, knowledgeable, and efficient throughout.
It’s also great to know the goods arrived well protected and met your expectations. Your kind words are truly appreciated, and we’re so pleased we could play a part in something you’re clearly looking forward to enjoying.
We hope you have many cosy evenings in your garden space with Bonnie — it sounds wonderful! Thank you again for choosing Haulable.
Kind Regards
The Haulable Team
Réponse de Haulable
Hi Faith,
Thank you for your kind review
We look forward to working with you in the future
Kind Regards
The Haulable Team
Ordered 10 days ago still says made to…
Ordered 10 days ago still says made to order
16 mars 2026
Avis spontané
Réponse de Haulable
Hi Isaiah,
Thank you for leaving this feedback,
We have had trouble finding an order that has been late for as long as you state, and none of our tracking scans have "Made to Order" as a pre-set so i worry that this is meant for another company?
We have requested information through Trustpilot regarding your order, but you did not respond at all
Please contact support@haulable.co.uk so we can assist
Kind Regards
The Haulable Team
Excellent communication & Delivery schedules
Excellent communication regards pick up details
Delivery schedules worked for our client
5 mars 2026
Avis spontané
Réponse de Haulable
Hi Tracey,
Thank you for your feedback! We’re really pleased to hear that the communication around the collection worked well and that the delivery schedule suited your client. We appreciate you taking the time to leave a review and look forward to assisting you again in the future.
Kind Regards
The Haulable Team
Amazing service.
6 mars 2026
Avis spontané
Réponse de Haulable
Hello
Thank you for your great review!
We look forward to working with you further in the future
Kind Regards
The Haulable Team
Réponse de Haulable
Hi Alison,
Thank you so much! We're glad you were happy with the delivery. Let us know if you need anything else!
Kind Regards
The Haulable Team
wasted time never collected pallet
10 février 2026
Avis spontané
Réponse de Haulable
Hi Marijus,
We’re very sorry to hear you feel this way and understand how frustrating a failed collection can be. Having reviewed your account, you have booked four shipments with us, three of which were collected and delivered successfully and on time.
There was one shipment where the initial collection failed. We arranged a re-attempt for the next working day, however the site was closed when the driver attended, and the order was then cancelled as requested.
We have also tried to contact you by phone this morning to discuss this with you directly but were unfortunately unable to reach you.
We always aim to complete every shipment smoothly and regret that this order did not go as planned. If you would like to discuss this further, please contact us at Support@Haulable.co.uk, and we will be happy to review this with you.
Kind Regards
The Haulable Team
reliable, would use again
very quick, no issues and cheapest option i could find after shopping around
3 février 2026
Avis spontané
Réponse de Haulable
Hi Peter,
Thank you for your feedback! We’re really pleased to hear everything was quick, hassle-free, and competitively priced. We appreciate you choosing Haulable and hope to work with you again soon.
Kind Regards
The Haulable Team
Réponse de Haulable
Hi Erin,
Thank you for your review! We’re glad to hear the service was simple, easy, and on time. We appreciate your feedback and look forward to working with you again.
Kind Regards
The Haulable Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.