Cannot fault the service and quickness of Haulable. Collected the same day. Collection driver was excellent and helpful. I would 100% recommend using Haulable (or 3rd party that uses their service... Voir plus
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Lisez les avis des autres
I believe that having access to one or two customer service reps by phone would be a huge plus. For my business I need instant responses, waiting for emails sometimes means I miss out on bookings or c... Voir plus
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Actual delivery all good. No Communication to advise of date and time - so no one was here to receive - although could have been. Consequently now have a heavy pallet dropped in the middle of my dr... Voir plus
L'entreprise a répondu
Great service from Haulable This was my first time using Haulable to transport a pallet from London to Bristol, and I was really pleased with the service. The price was very reasonable, the p... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Haulable makes it easy to compare quotes from local and national delivery partners, instantly analysing reliability, price and compatibility to bring you the best, relevant results. Saving you time and money.
Coordonnées de contact
Royaume-Uni
- haulable.co.uk
4,1
Bien
119 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Would not use this company again
Would not use this company again, the most stressful collection with the worst communication.
Awful communication for the collection of our pallet. Despite being given a window of time the driver was late we asked for numerous updates each time we were just told they would need to contact depots before they could come back to us. It seems it is was impossible for them to answer their phones out of the 7 calls made one was picked up. No tracking link provided so completely reliable on emails for updates when the driver was late.
11 septembre 2025
Avis spontané
Réponse de Haulable
Hi Kirsty,
We’re very sorry to hear about your recent experience and the stress it caused. Clear and timely communication is something we know is vital, and we regret that on this occasion we fell short. We also understand how frustrating it must have been not to get updates when you needed them, and we take full responsibility for the poor communication around your collection.
For clarity, all communication and tracking links are provided by Haulable to the broker through which your order was booked. Updates and tracking information should then be passed on by the broker to you directly, and we apologise if this process was not made clear at the time.
We are reviewing what went wrong here to prevent this happening again. This isn’t the level of service we want for our customers, and we’re sorry we let you down.
Thank you for taking the time to share your feedback — it helps us improve
Best regards,
The Haulable Team
Really friendly helpful driver
The driver was great. He phoned me to check the details and said how long he'd be, and he was a genuinely nice guy when he turned up. Faultless! Thank you.
15 août 2025
Avis spontané
Réponse de Haulable
Hi Tom,
Thank you for your kind feedback. We’re really pleased to hear that the driver kept you updated and made the process so straightforward. It’s great to know his efforts made such a positive impression. We’ll be sure to pass on your comments to him, and we look forward to helping with your future shipments.
Best regards,
The Haulable Team
Company sent 2 lorries on the same day…
Company sent 2 lorries on the same day to pick up 2 seperate pallets. First driver rang me saying he didn't want to cross a cattle grid so I put the pallet in my car and took it to him. 2nd driver didn't ring and just turned back. No notification from haulable, nothing on Monday either so I rang. Customer service said the pick up would now be Tuesday and the driver would ring 30 mins before. I put the pallet on my car just in case. No driver no phone call and haulable won't answer the phone. They are however trying to bill me £25 plus vat for a missed collection. Today I had a huge scaffolding lorry get to me without issue. I'm being charged for the driver not being very good. Poor customer service also. In the past I've used them and they were fine. No issues. Something has changed. Pallet is still in my car and it's now Wednesday with no answer or resolution. Poor!
29 août 2025
Avis spontané
Réponse de Haulable
Hi James,
We’re really sorry this experience hasn’t gone as smoothly as it should have and completely understand your frustration. Normally, we collect from you without any issues, so we’re especially sorry we fell short this time and take full responsibility for what went wrong.
Just to reassure you, Haulable never applies surcharges to our customers’ customers directly, and we’ve also asked our customer not to pass on any charges in this case. As we confirmed on the phone, we’ll be collecting your pallet today and have upgraded it to next day delivery at no extra cost.
We really value your continued support and are sorry we let you down on this occasion. Thank you for giving us the chance to put things right.
Best regards,
The Haulable Team
Reliable connection and delivery
Reliable connection and delivery. On time and with good communication throughout.
Competitively priced as well.
1 septembre 2025
Avis spontané
Réponse de Haulable
Hi Alex,
Thank you for your kind feedback. We are pleased to hear that you found our service reliable, punctual, and supported by clear communication throughout. Offering competitive pricing while maintaining high standards is central to our approach, and it is encouraging to know this was reflected in your experience. We appreciate your business and look forward to assisting with your future shipments.
Best regards,
The Haulable Team
From going online and arranging a…
From going online and arranging a collection to it being delivered at the other end was easy , stress free and best of all value for money
29 août 2025
Avis spontané
Réponse de Haulable
Hi Edward,
Thank you for your positive feedback. We are pleased to hear that you found the process from booking to delivery straightforward, efficient, and cost-effective. At Haulable, we are committed to providing a reliable and seamless service, and it is rewarding to know that this was reflected in your experience. We appreciate your trust in us and look forward to supporting your future freight requirements.
Best regards,
The Haulable Team
Réponse de Haulable
Hi Nikki,
Thank you for your 5-star review. We're pleased to hear that you were satisfied with the efficiency of our collections and the smooth delivery process. We appreciate your feedback and look forward to continuing to work with you on future movements.
Best regards,
The Haulable Team
Goods collected on time and delivered…
Goods collected on time and delivered 250 miles away in double quick time - less than 24 hours. Absolutely fantastic
20 août 2025
Avis spontané
Réponse de Haulable
Hi Stephen,
Thank you for your kind review. We’re very pleased to hear that your goods were collected and delivered so promptly — delivering a reliable, efficient service is exactly what we strive for at Haulable.
We truly appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
The Haulable Team
Used for the first time via…
Used for the first time via Interparcel, delivered as promised, will likely use again
12 août 2025
Avis spontané
Réponse de Haulable
Hi Anthony,
Thank you for choosing Haulable for your pallet delivery via Interparcel. We're pleased to hear your shipment was delivered as expected and appreciate your positive feedback. We look forward to supporting your future pallet delivery needs.
Kind regards,
The Haulable Team
Fine pallet delivery service
2 juillet 2025
Avis spontané
Réponse de Haulable
Dear Johnson
Thank you for your feedback. We're pleased to know you were satisfied with our pallet delivery service. We appreciate you taking the time to leave a review and hope to assist you again in the future.
Kind regards,
The Haulable Team
Everything just arrived on time.
Everything just arrived on time with no damage.
5 août 2025
Avis spontané
Réponse de Haulable
Hi Chris
Thank you for your review. We're delighted to hear your pallet delivery arrived on time and in perfect condition. Ensuring reliable and damage-free service is a top priority for us, and it's great to know we delivered on that.
We appreciate your feedback and hope to work with you again soon.
Kind regards,
The Haulable Team
Melissa was very kind and helpful when…
Melissa was very kind and helpful when I called in today!
29 juillet 2025
Avis spontané
Réponse de Haulable
Hello
Thank you for your kind words. We're so pleased to hear that Melissa was able to assist you and made a positive impression during your call. Providing helpful and friendly support is very important to us, and we’ll be sure to pass on your feedback to her.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
The Haulable Team
Pallet delivered on time and was able…
Pallet delivered on time and was able to get an ETA from Nick. Great service.
24 juillet 2025
Avis spontané
Réponse de Haulable
Hi Ruby,
Thank you for your feedback. We're pleased to hear your pallet was delivered on time and that Nick was able to provide you with a clear ETA. We’re glad you experienced the level of service we aim to deliver every day.
We appreciate your support and look forward to assisting you again in the future.
Kind regards,
The Haulable Team
100% use this service again. Very reliable
Pallet was delivered on the designated day. Delivery driver put it exactly where I needed it and made sure I was happy with the position. He was polite and professional. Pallet arrived in exactly the same state it was packed in. Great service! If ever I needed anything delivered via a pallet, this is where I'd go.
28 juillet 2025
Avis spontané
Réponse de Haulable
Hi Kylie
Thank you for taking the time to share such positive feedback. We're delighted to hear your pallet was delivered exactly as planned, and that our driver provided a professional and courteous service. It's great to know the pallet arrived in perfect condition and was positioned just where you needed it.
We’re truly grateful for your recommendation and would be more than happy to assist with any future pallet deliveries.
Kind regards,
The Haulable Team
Job sorted quickly and easily
Job sorted quickly and easily. Melissa was a pleasure to deal with.
24 juillet 2025
Avis spontané
Réponse de Haulable
Hi Andrew,
Thank you for your kind feedback. We’re pleased to hear your job was handled quickly and smoothly, and that Melissa provided such a positive experience. We'll be sure to pass on your kind words to her.
We appreciate your support and look forward to assisting you again in the future.
Kind regards,
The Haulable Team
Dead easy to book and 100% reliable
Dead easy to book and so far 100% reliable for 2 separate pallet drops.
25 juillet 2025
Avis spontané
Réponse de Haulable
Hi Tony,
Thank you for your positive feedback. We're delighted to hear that booking with Haulable was straightforward and that we’ve been reliable for your pallet deliveries. We appreciate your continued trust and look forward to supporting your future shipments.
Kind regards,
The Haulable Team
Good Service and Communication
I made a booking for a pallet from the UK to the Netherlands and the service was perfect, good communication from Nicholas, he updated me on the collection which was ideal as I wasnt going to be in all day
17 juillet 2025
Avis spontané
Réponse de Haulable
Hi Luke,
Thank you for your kind feedback. We're pleased to hear that your pallet delivery from the UK to the Netherlands went smoothly and that Nicholas provided clear and timely communication. We understand how important updates are, especially when coordinating collections, and we’re glad we could keep you informed.
We appreciate your business and look forward to assisting you with any future shipments.
Kind regards,
The Haulable Team
Réponse de Haulable
Hi Amy,
Thank you for your fantastic 5-star review! We’re delighted to hear that Ryan provided you with great service. We’ll be sure to pass on your kind words to him.
We appreciate your support and look forward to assisting you again in the future.
Kind regards,
The Haulable Team
we have been using thsi service for a…
we have been using thsi service for a while and we are happy so far so good.
22 juillet 2025
Avis spontané
Réponse de Haulable
Hello
Thank you for your continued trust in Haulable. We're glad to hear you’re happy with our service so far, and we look forward to supporting your pallet delivery needs in the future.
Kind regards,
The Haulable Team
Pallet collected on time
Pallet collected on time, cannot fault your service.
16 juillet 2025
Avis spontané
Réponse de Haulable
Hello
Thank you for your positive feedback. We’re pleased to hear your pallet was collected on time and that you’re satisfied with our service. We appreciate your support and look forward to assisting you again in the future.
Kind regards,
The Haulable Team
3rd time lucky - nope!
Give this company the benefit of doubt after being let down the first and second time by them.
Failed collections each time. Excuses used , drivers wagon broke down, traffic issues etc
When the driver arrived for the second collection he said it was lies, he had only been given the job 30 mins prior to getting to me - the exact time I messaged (because no one answers the phone)
Here I am waiting for the third time , got to 4pm and messaged to check booking still happening and received the same waffle - unexpected issues .
Never again will I use them
10 juillet 2025
Avis spontané
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