Daily Direct HAULBIKES Avis 20 283

I’ve used your company 4 times and you never disappoint. Well worth the wait. My bikes are always well taken care of. I never worry once they have received my bike.

Everything was great except the length of time to deliver took longer than the time estimate. It was handled very well as far as I can tell. Keith did great delivering the bike to me. He was very friendly and communication was great! I would have given 5 stars if delivery was 10 days sooner. I would use them again.

First class equipment and drivers. Had my Harley picked up in Florida and delivered to Wisconsin. I was amazed with the custom built enclosed trailers with lifts and the professionalism of the drivers. Both Ryan who picked up and Chris who delivered went above and beyond to take extreme care. All for a very reasonable price. I highly recommend this company.

Everything went pretty smooth. They had a breakdown which delayed it a bit but cant blame anyone for that. The trucks they use look to be in every good condition . Takes a bit longer to receive the bike but cant complain for the low cost.

Haul Bikes needs to have a website interface with the user so an individual can track the movement of his vehicle. On bikes I currently own. I use an Apple tracker and it works great. But for a new bike, it becomes a little more complex. Haul. I would think some form of website interface between the end user and the vehicle would be great

The shipping itself was not a problem, my negative experience mostly comes from the customer service representative I talked to every time I called to try and information regarding my bike. Every time I called it was the same lady that answered and talked to me in a condescending tone and answered my questions like I was stupid or like she had much more important things to do that answer some simple questions.

The driver who delivered the bike was excellent. Haul bikes had the bike for just under 2 months. Their customer service offered no assistance to speed up delivery. I will not be using them again. Since contracting with them I heard their level of service has gone down significantly

Great experience! Haul Bikes delivered in every way, from the first conversation, to the moment my bike was being rolled off the trailer. The communication was excellent from the office reps and the driver. I would definitely use this company again and highly recommend to anyone shipping a motorcycle.

My bike made to the destination as expected

Delivered as advertised, great driver..

The drivers and all your Customer Service people inside did a fantastic job. Thank you very much.

Awesome Cost!
Excellent communication!
Delivery was outstanding.
My son was able to pick up his Motorcycle at the Oklahoma Hub….
Without any difficulty. Your Staff from start to finish. Were professional, knowledgeably, honest and friendly…
The Motorcycle was not damaged in any manner… In the future… If I need to ship any motorcycle. Definitely use your Services again.

James

The Haul Bikes staff and drivers were very professional and the delivery of my bike was cared for well. The only issue I would give the company to improve on and alert potential customers to is that the window dates for pickup and delivery were off by a couple weeks, and it took a lot of complaint calls with customer service to keep from pushing delivery out several weeks more. For potential clients, be patient. For the company, be more honest and clear upfront that it may take more time to pack up enough bikes to fill a truck if business is slow or logistics aren't yet favorable for business.

The driver John, is a pro. Good comms and outstanding care for my bike.
The office? Not so much. I already knew my bike had been picked up a day before they notified me, and knew that my bike would be delivered - a day before they notified me. John saw to that. From the day they charged my credit card to the day I got delivery -one state away- was just over 5 weeks. If you’re in a hurry, go get the bike yourself. If you’ve got lots of time and patience, let them do it. Gas and hotels would have cost more than their fee, not to mention the travel aggravation. I’d use their services again, under the right circumstances.

slow shipping and not great communication. I've used the company three other times. They take great care of the bike and the drivers are awesome, just the behind the scenes that could have been better this time.

What I disliked was how far off they were on their pickup a delivery times.

First , Let me say that every employee I delt with was fantastic From Cheryl to the driver who delivered my bike, BUT, the length of time it took to pick up the bike in California to the amount of time it sat in Las Vegas until it was finally delivered was unacceptable! It took so long to deliver the battery was dead when they dropped it off in the target parking lot.

I have used this service before and found the service excellent but for some reason they are having problems. They don't offer a guaranteed
timeline and once you pay you are at there mercy.

Excellent Communication

From start to delivery of my motorcycle the process was straightforward and professional. I was kept up to date, pick up and delivery dates ŵ within specified. I was contacted promptly for pick up and delivery. Mauro, the delivery truck driver went above and beyond; he decided that my delivery steer was to narrow at the last minute and instead of calling me to go get the bike, he pushed it a block and a half all the way garage where I was waiting…wow!!!
Pricing was very reasonable and no hidden fees.
Thank you!!!