Monarch Transport Group Inc Avis 94

Will NEVER use this company again!! Horrible service!! I paid 300$ extra for a specific date pickup. They missed that date but still refused to refund the 300$ additional I paid. Delivered bike 3 days after said delivery date. Driver didn’t speak a bit of English. Bad business

Be careful, be very careful of bait in switch tactics I hired Monarch to transport a vehicle from Michigan to Vermont, roughly 800 miles. Monarch was quick to give me a fixed price and tell me they will handle everything, efficiently and effectively. I signed the agreement and paid their booking fee. That is about when the Customer Service from Monarch took a downhill turn. Five days after contract signing, they asked for a 40% increase in price because they were having trouble finding a carrier at the price they had quoted. I refused to agree to the increase and my vehicle sat for 6 more days. On the 11th day after signing the contract, I received a call from the Lead Dispatcher saying that he had found a carrier who could pick up the vehicle today and deliver it tomorrow, plus it would now be in an enclosed trailer as opposed to being on a open trailer. Monarch said this arrangement would be an additional $250. I reluctantly agreed to this extra fee but at least now I thought I would be getting the vehicle the following day and it would be an enclosed trailer. To my surprise, the vehicle was not picked up the same day nor was it delivered the next day. Furthermore, the enclosed trailer that was promised and paid for never came to be. So, consequently, I paid an extra $250 for no extra service than what was originally contracted. Here is the worst part. They ghosted me. They would not respond to my phone calls, text messages or emails as I attempted to understand why they did not honor what they said and I paid for. It seemed to me to be a classic bait and switch that I fell for lock, stock and barrel. So, be careful. Once you sign the contract, clause 5 says you will pay $149 even if you cancel before your vehicle is dispatched. The contract terms are 100% in favor of Monarch. I remain a very dissatisfied customer.

Monarch had always given me the best quotes in the past but now a deal went through and I had a vehicle to ship. Their quote was good for several days so I went to their website and booked the shipment. They don't charge your card until a driver has been assigned. The next day they called and said they had a driver ready but he wanted over $100 more than the quote. Wait a dang minute, you gave me a quote! You don't honor your quotes? "That's just an estimate based on recent shipments". I declined and they said they would try to find another driver. They called again the next day and said they had another driver but he wanted over $50 more than the quote. I'm pissed and declined again. What if I cancel the shipment? "You'll get charged a $129 cancellation fee". Where does it say on your website about the cancellation fee and the quotes are only estimates? "It's in your contract". You don't get to SEE the contract until AFTER you commit and they send it to you via email in a pdf. Four pages of fine print legal jargon. I finally agreed to get my vehicle on the way. Do your homework and be advised.

The communication was ok. When my motorcycle was delivered it was damaged. They were quick to respond and provide information on how to file a claim. The company that was hired has agreed to pay for the repairs.

Good value, communication and professional transport. On time and no issues or damage.

Limited communications. Slow to respond to communication. Added $300 for motorcycle shipping days after the contract was signed. Their shipper, Lamy Trans LLC had even worse communication. Delivered 3 days late after 10 pm. Driver would not sign the delivery damage report included in Monarch's contract. Driver was sketchy and didn't leave my property for over an hour after delivery until I threatened to call the police. But it is was delivered so they get 2 stars.

Absolutely the worst transport company I have ever dealt with! We prepaid to move a customers camper from Delaware to Arizona. Given a 2 day window of pickup and no driver shows up. All that I get is text messages for a few days saying still trying to find a driver. A week later I finally get through to a human and they say that they will call me back in 10 minutes because the person who I was dealing with all I got was his voicemail. Good thing I didn't hold my breath because I'd be dead! Customer is screaming at me about their camper, and I'm the bad guy because I recommend going with Monarch. Never again. Stay far away!!

Pick up was easy, delivery was fast and was kept updated from booking to drop off. Would definitely use again in the future.

AMAZING company with FAST driver assignments and flawless, quick deliveries. Switched to Monarch after waiting 16 days with another shipping company (Shiply - stay away!) - after I made the switch, Monarch had a driver assigned WITHIN AN HOUR!

Monarch will be my shipper should I never need vehicle delivery again - outstanding company with direct communication!

I hid them pick up a trike. I went on an auction in California and deliver it to Romeoville Illinois. Very pleasant people to deal with very straightforward. The best price I could get they were there. They picked it up for the following week and it was delivered to me in three days no issues so I would highly recommend them.

I had an outstanding experience with Monarch Transportation! I needed my car towed all the way from San Jose to Texas, and they handled everything flawlessly from start to finish. The booking process was simple, their communication was clear and consistent, and they kept me updated throughout the entire journey.

What really impressed me was their reliability—my car arrived exactly on time as promised, in perfect condition. It’s not easy trusting a company with such a long-distance transport, but they truly exceeded my expectations. The driver was professional and careful, and you could tell they take pride in their work.

If you’re looking for a dependable, stress-free vehicle transport service, I highly recommend Monarch Transportation. They made what could have been a complicated process feel easy and worry-free!

I had a very good experience with Monarch Transport! Their price was great, the timeline was very fast, but the best part of the whole experience was working with Jenifer. She explained everything and make me feel comfortable with the process. Any time I had a question she was available and had an answer. She made me feel like I was family. A very big thanks to Jennifer!

Monarch shipped a vehicle for me and the service was amazing. Clear and concise communication throughout the process.

Fast turnaround time my motorcycle was delivered to the shop without a scratch or a flaw, and it was done in one day from Pennsylvania to Tennessee. Very happy customer customer service is great. There’s no guessing when stuff’s gonna happen. They get right back to you right away it’s worth the extra money to depend on these guys do the job for you. They find you a driver fastest can be and everything is insured and you have peace of mind.

Very satisfied with Monarch. Had a boat shipped from Michigan to Arizona. It took them a few days to find a driver, but they did and it was delivered on a day I wanted. It did arrive a few hours later than the transportation people told me, but that is not on Monarch as they don’t control traffic. It did cost 150 more than they initially quoted me, as unfortunately between the time I got the quote and the time they got a driver war stated in the middle east and gas prices shot up overnite. Monarch took 50 off their fee, and I didn’t consider the little extra out of line all things considered, my boat was picked up and arrived on a day of my choosing. I used them on recommendation from a friend who had a couple motorcycles and a car shipped with them. Someone always answered my call or called me back, and I was able to talk to the actual transporter anytime I called for an update. Monarch charges their brokerage (finders) fee when shipping actually occurs, and you pay the driver by cash, certified check, Venmo…I would give them 4.5 as sometimes their communication was a touch late, as in I knew the boat was picked up before I got their notification, same with delivery. That’s not an option and my experience was good and smooth so 5 it is.

We got quick response and prompt deliveries to our customers. Bryan always assist to resolve any concerns.

Had a truly fantastic experience with Monarch! The communication in advance with Sabrina was stellar. She answered my questions and provided a fair fee. The job was picked up, dropped, and picked up again very quickly, and I received my bike in literally TWO days (traveling nearly 1800+ miles). It was in perfect shape, and the driver communicated well also. I was quoted the same price from a big name bike transporter company, and they said it would take 32 days!! VERY happy with my experience with Monarch - thank you so much!!

The transport shuttle NEVER cane on time. When we needed it, we had to get an Uber ride...and the driver got mad at us!😠

They could not get the job done, lied about having a driver and than charge a cancelation fee. DO NOT USE THIS COMPANY, a scam as far as I am concerned.

Had little to no issues, received my vehicle within 24 hours. Monarch was helpful in answering all the questions I had. Would recommend.