Consultation was simple to attend using my insurance login credentials so no need to create new a new account. It felt like I might have had to type in some of the pre-interview answers about my hist... Voir plus
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Excellent service and the App is very user friendly. Fast booking and availability of specialists on the day. The specialists seen were very approachable, professional and knowledgeable. They were tho... Voir plus
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Really prompt which when you're in the pain I was is absolutely so important. They went through all scenarios, ruling out all possibilities as they went. Really listened and got the info to my GP so q... Voir plus
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I don’t understand what was point of me waiting a week for that meeting ? Not much was really decided other then the next steps , but would have been better to meet with surgeon / physio in person a... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
HBSUK helps people get the care they need, quickly. We work with the NHS and independent healthcare providers to improve access to care, reduce waiting times and create additional clinical capacity. Our HBS Platform gives patients convenient access to specialist outpatient care. Every case is reviewed by a qualified clinical specialist, typically within 72 hours, helping patients access the right care, sooner, without unnecessary hospital visits. This improves convenience, reduces travel and supports more sustainable healthcare. Alongside our digital services, we provide comprehensive insourcing solutions that help NHS organisations increase capacity, deliver more appointments and reduce waiting lists. By combining digital and on-site services, we support patients throughout their care pathway. Patient safety and quality are at the heart of everything we do. Regulated by the Care Quality Commission (CQC) and supported by an experienced Medical Advisory Board, we deliver safe, effective care backed by strong clinical governance. By combining personalised patient information with a structured clinical assessment process, the HBS Platform supports consistent clinical decision-making and helps improve patient outcomes. More connection. More care.
We're making healthcare better
Écrit par l'entreprise
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Coordonnées de contact
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Royaume-Uni
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,1
Bien
7 k avis
Demande des avis aux clients
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Helpful and inderstanding
25 août 2026
Réponse de HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Such an amazing experience
Such an amazing experience. The physio I spoke to was very knowledgeable and after a few minutes chatting to she, she was able to understand what my problem was and recommended exercises to remedy the issue.
One week of exercises and I’m almost as good as new. Only my stubbornness made delay getting help & I'm really glad that I did.
Process was easy, response was very quick and I have a follow-up appointment already planned.
Would highly recommend
18 août 2026
Réponse de HBSUK
Great to hear about your amazing experience and that our clinician was able to quickly understand your needs. It's great that the exercises have made such a positive difference, and we appreciate you sharing your journey. We look forward to your follow-up appointment!
Réponse de HBSUK
We appreciate your feedback! We're glad to hear that you experienced a friendly approach and received an appropriate treatment plan. Thank you for sharing your positive experience.
Phone calls were on time and callers…
Phone calls were on time and callers were polite and helpfull. It was pointed out to me that I needed to be checked out at A & E and physio was only by Online video, which I felt was inappropriate.
I had to decline the Online video course due to further tests being required.
12 août 2026
Réponse de HBSUK
Thank you for sharing your your experience. We're glad to hear our team were polite and helpful. We appreciate your feedback on the concerns about the online video. We appreciate you bringing this to our attention. If there is anything we can help you with, please contact us on 0115 857 3842.
Réponse de HBSUK
We appreciate your feedback and are glad to hear that you found our product simple to use and incredibly convenient!
Helpful clinician - user interface needs work
Very helpful clinician - user interface needs work !
I contacted HBSUK for a joint issue and got an appointment very quickly with a physio to discuss my problem. Diagnosis was clear. However, when the exercise plan came through, 2 of the 5 exercises required additional equipment (that I didn't have) and despite the agreed being to exercise 3 times a week, every day said 'no exercise today'. The user interface in general could be more intuitive.
26 août 2026
Réponse de HBSUK
Thank you for your feedback. We're glad to hear you had a positive experience with our clinician. We are always working to improve our systems and your comments are invaluable in helping us do so. If there is anything we can help you with, please contact us on 0115 857 3842.
Great understanding customer service that made me feel cared for
Fast and efficient service great customer service and a safe environment which is rare.
26 août 2026
Réponse de HBSUK
We're pleased to hear that you experienced fast and efficient service, along with great customer service and a safe environment. Thank you for your positive feedback!
Simple and straight forward
Simple and straight forward. Had to make a call and was picked up immediately and helped with my query.
Perfect
25 août 2026
Réponse de HBSUK
Great to hear that you found our service simple and straightforward, and that your call was answered promptly. It's wonderful to know we could assist you immediately with your query.
Brilliant service from start to finish!
24 août 2026
Réponse de HBSUK
We appreciate your feedback and are glad to hear that you experienced such brilliant service from beginning to end.
My first appointment was a no show
My first appointment was a no show by the clinician. The clinician joined 15 minutes late on my re-booked appointment and only when I had phoned your help line first.
21 août 2026
Réponse de HBSUK
Thanks for sharing your feedback. We’re sorry to hear you had some issues when using the HBS platform. We aim to deliver the highest standards of care to all our patients. Please email us at support@hbsuk.co.uk to tell us about your experience, (including your full name and date of birth) and we will investigate this as a priority for you.
After having spoken with AXA, as above
After having spoken with AXA, my insurers….the appointment with HBSUK was made very quickly …in just over 2 hours. The call was on time, and the practitioner was helpful, friendly and professional in equal measures.
26 août 2026
Réponse de HBSUK
We're pleased to hear that your appointment was arranged quickly and that you found our clinician helpful, friendly, and professional. Thank you for your positive feedback!
Friendly guidance
Friendly guidance, but video call wasn't working. I was offered the opportunity to continue with a voice call only which I agreed to due to scheduling challenges.
18 août 2026
Réponse de HBSUK
We appreciate your feedback and are glad our team provided helpful guidance. We will investigate these technical issues. If there is anything else we can help you with, please contact us on 0115 857 3842.
Réponse de HBSUK
We appreciate your feedback and are glad you found our service very good and efficient. Thank you for sharing your positive experience!
I took me more than 1 month to open an…
I took me more than 1 month to open an account and to receive the credit card.
23 février 2026
Réponse de HBSUK
We appreciate you sharing your experience. The HBS platform is a is a digital outpatient solution specializing in streamlining healthcare delivery by combining digital outpatient platforms with on-site insourcing services, helping NHS trusts and private providers manage patient flow and reduce waiting lists effectively. We do not offer credit cards, as we are not a banking institution.
Amazing experience very nice to me and…
Amazing experience very nice to me and supportive
26 août 2026
Réponse de HBSUK
We appreciate your wonderful feedback! We're glad to hear that you had an amazing experience and found our team to be supportive.
Réponse de HBSUK
We're glad to hear that our process and handling referrals was quick and easy for you. We appreciate your positive feedback!
Réponse de HBSUK
We appreciate your feedback and are glad you found our service helpful, prompt, and overall great! Thank you for sharing your positive experience.
Customers are not informed if the…
Customers are not informed if the appointment has been cancelled or rescheduled leaving them waiting with no information.
26 août 2026
Réponse de HBSUK
Thank you for your comments. We’re sorry you don’t feel your experience lived up to your expectations. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. Please tell us more about your experience so we can look into this. Please email us on support@hbsuk.co.uk
Very helpful and understanding,
Very helpful and understanding,
Explains everything clearly and provides positive instructions.
24 août 2026
Réponse de HBSUK
We appreciate your feedback! We're glad you found our team helpful and understanding, and that everything was explained clearly with positive instructions.
Quick and straight forward arranging of…
Quick and straight forward arranging of appointments. All staff had dealings with are polite and professional.
25 août 2026
Réponse de HBSUK
We're pleased to hear that arranging appointments was straightforward for you. It's great to know that our staff were polite and professional.
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