HBSUK Avis 

I asked for a video call and I only got a phone call

Swift service with considerate staff. Systems work smoothly making the journey simple. Really pleased with the experience so far (with both practisioners).

Excellent service and the App is very user friendly. Fast booking and availability of specialists on the day. The specialists seen were very approachable, professional and knowledgeable. They were thorough but yet amicable and kind. I genuinely felt that I mattered and that I was in serious medical professional hands. The follow ups with clinics and next steps was also excellent and stress free.

Very professional, knowledgeable, and attentive physiotherapist. I immediately felt at ease and greatly appreciated the care and availability during every session. Highly recommended!

Very quick to get an appointment with the right consultant, and to then get the referral I needed. The consultant was knowledgeable and very helpful.

Very quick and easy to book, helpful and clear assessment over video with an immediate referral to in person, great experience overall

This was a follow up remote consultation in which Juna checked the previous information, listened to my experience following her previously recommended exercise routine and updated it in light of this. I felt at ease and Juna appeared to understand well what to recommend.

I had requested video assessment to start with , got phone one instead , details i filled were for neck/ shoulder & arm pain ,for some reason it is referenced as elbow claim. After lot of form filling and questions i got referred to physical appointment ....there was none in the postcode , eventuallu got sent to a linked company , who have no lady physio therapist ...the person at appointment asked number of questions again and said first appointment is assessment only.....he cant suggest anything for pain , has sent me email with list of excercises to do myself ...and appointment for next wednesday ......lots of form filling and questionnaires and consent form , but no actual support for the intense pain , ...none excpected for another week as the physiotherapist only works on wednesdays ..so not sure if i must continue to bear pain because they have no staff ? ..also it does not even look like a professional set up the appointment was held in a non ventilated box room in a local gym. Given every one agreed it was muscular pain a basic massage would potentially have helped reduce the pain ..though both the therapists were friendly to talk to .it just seemed all paperwork and no actual relief from the agony .....a bit disappointed .

efficient and quick access to the right doctor and scans

Efficient informative and fast to respond

Very quick , easy and comfortable

Consultation was simple to attend using my insurance login credentials so no need to create new a new account. It felt like I might have had to type in some of the pre-interview answers about my history more than once but not a big deal.
Referral for follow up tests went very smoothly with the test centre calling me very soon after the consultation.

Physio's were great virtual appointments were great over the phone. HBS physio quickly made the advanced physio and then imaging referral.

Since then the whole complex sub-contacting chain from AXA, through HBS and Circle medical means I've still not had physio or imaging taken (referred a week ago) and now 10 days since the injury.

As HBS can't see all of Circle medical approved AXA hospitals and I can't drive to a hospital in another city due to injury.

Spent 2-3 hours on the phone last week, Saturday and this week. Still have no treatment. Have spoken to 2 physios, 2 GPs, numerous help desks.

Hopefully other than the delay to recovery , there will be no lasting damage as a result.

Swiftly provided me the help needed to enable a call with a specialist and onwards referral and Scan. The Scan was also booked in by the end of the day

The person I just spoke to was very helpful and kind

Quick to respond and easy to contact

User experience

Really prompt which when you're in the pain I was is absolutely so important. They went through all scenarios, ruling out all possibilities as they went. Really listened and got the info to my GP so quick which again enabled me to get the drugs I needed as soon as possible, I can't thank them enough. They even check up on me after a couple of days

Platform is excellent.
Only critics is that the links provided did not work