HBSUK Avis 

I had a couple of interactions with a physio and a consultant and they both were absolutely professional and helpful. Thank you.

person I spoke to seemed genuine enough

Great and useful session with Ashley Dampier the Physiotherapist

Very fast good service

Quick and easy to arrange, with access to highly qualified specialists. Excellent service

very smooth experience and all my questions were answered

This is my first time using this application. It took a while learning how to navigate around the screens and I needed to call AXA to understand where my referral letter was located. Other than this my experience has been good, including Physio appointments with video sessions and exercise plan.

I don’t understand what was point of me waiting a week for that meeting ?
Not much was really decided other then the next steps , but would have been better to meet with surgeon / physio in person as opposed to meeting someone who will set that up . Also the doctor he reccomends is 20 miles away , I live in central london , you can’t find a dr in central london ? Ridiculous

Easy, timely process

Very professional service. Well done.

Your customer services team were fantastic, and everyone I spoke to there were super helpful within their means. That said, everything else and the service experience was a bit of a nightmare. You tried to refer me for a blood test where your closest centre is 40 miles away. Whilst dealing with a chronic illness, that type of journey is just not possible for me. There was no other solution, so I didn't get a blood test at all. I then had to send a postal sample, and communications around how long to wait and what format to expect the results in were non-existent. When someone is unwell, you just need support and something to be taken off your plate. I wanted to feel like I could rely on HBSUK to help me and I didn't feel like that at all.

Very responsive and it is crucial especially when you are in need of medical support.

Great service quick and easy to use

Easy to get in touch and get a response from the team. Had an issue with first video appointment but was resolved quickly and a new appointment was made.

I’m disappointed that my 21/09 assessment with clinician John Nakiakpor incorrectly recorded my issue as shoulder pain, despite repeatedly clarifying it was chest pain. The final report still states shoulder, although the images clearly show a chest tear. This error is now affecting AXA’s treatment approval.

The conversation to discuss my results felt very rushed. I wish the clinician who had phoned me was the same clinician who had requested the scan as I felt he knew what my symptoms were. We lost connection midway so I then received a 1 minute phone call. I am unclear as to what is happening next and if I'm seeing any physios face to face in the future.

Fast, professional and focused, tangible outcomes with brilliant people.

Very knowledgeable and arranged an appointment for a few days later

Really easy to make the appointment. Excellent clinician, follow up appointments arranged easily