HBSUK Avis 

Quick & easy to set up a virtual session. Consultant was excellent seemed to get the bottom of the issue and more importantly the next steps that were required

Very responsive and knowledgeable, easy booking process and quick service.

The appointment was on time
My file has been read so no telling same things again. The appointment was short but efficient

The platform interface looks great but when I try to log my day's activity, it won't let me do it for some reason the button seems unresponsive. I'm using a Mac if that has anything to do with it and using Google Chrome?
Looks great but frustrating on the functionality front.
Hopefully a glitch that's being looked at?

I hate leaving negative reviews. However, after an initial great experience with virtual appointment, the subsequent referral to physio has not worked at all and I have never received details of those I could use other than one verbal communication of a potential physio. As a result, I have not gone directly to a Chiropractor (which I discovered I actually needed at this stage) which I am having to pay for myself. They identified the issue and has commenced treatment. This has caused me to question why I pay for private healthcare in the first place.

all members spoken to very helpful and dealt with empathy

I don’t think virtual physio is an effective way of dealing with injuries. My physio had a brief look at my calf, but didn’t see me walk. I got 4 exercises - 2 did nothing, 2 caused severe pain. She didn’t watch me try them out in the session. Completely pointless

I don’t think physio over a video call works effectively. Bit of a waste of time and made the pain worse.

I didn't find the HBSUK online consultation particularly useful. I understand it's to triage patients but nothing was able to be diagnosed and I was just told to book a f2f appt. Also, I've been unable to do that on a number of occasions as no appts having been showing.

It's a hazzle, having to create an account, the to pass the log in issues, being rejected, because an account has been created with the Axa account, the session itself doesn't have any physio content but just repeated that account creating

I was called from a number I didn't recognise and when I declined to give personal details, I was told I'd receive an email providing details about how to call back securely. I received no email, apart from an automatic request for feedback on the service. I have had no other follow-up from Virtual Lucy.

Great service so far, really easy to use app

very good and imformative what was wrong with my knee

Great appointment

On time, listened, felt heard and understood.
The clinician had a skeletal model joint to support explanations.

So far so good. Just waiting on results etc

But this was an ease to use and communications were good also.

Really easy to have concerns shared and reviewed with a consultant. Quick access to hospital tests.

I had a couple of interactions with a physio and a consultant and they both were absolutely professional and helpful. Thank you.