Consultation was simple to attend using my insurance login credentials so no need to create new a new account. It felt like I might have had to type in some of the pre-interview answers about my hist... Voir plus
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Lisez les avis des autres
Excellent service and the App is very user friendly. Fast booking and availability of specialists on the day. The specialists seen were very approachable, professional and knowledgeable. They were tho... Voir plus
Really prompt which when you're in the pain I was is absolutely so important. They went through all scenarios, ruling out all possibilities as they went. Really listened and got the info to my GP so q... Voir plus
I don’t understand what was point of me waiting a week for that meeting ? Not much was really decided other then the next steps , but would have been better to meet with surgeon / physio in person a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
HBSUK helps people get the care they need, quickly. We work with the NHS and independent healthcare providers to improve access to care, reduce waiting times and create additional clinical capacity. Our HBS Platform gives patients convenient access to specialist outpatient care. Every case is reviewed by a qualified clinical specialist, typically within 72 hours, helping patients access the right care, sooner, without unnecessary hospital visits. This improves convenience, reduces travel and supports more sustainable healthcare. Alongside our digital services, we provide comprehensive insourcing solutions that help NHS organisations increase capacity, deliver more appointments and reduce waiting lists. By combining digital and on-site services, we support patients throughout their care pathway. Patient safety and quality are at the heart of everything we do. Regulated by the Care Quality Commission (CQC) and supported by an experienced Medical Advisory Board, we deliver safe, effective care backed by strong clinical governance. By combining personalised patient information with a structured clinical assessment process, the HBS Platform supports consistent clinical decision-making and helps improve patient outcomes. More connection. More care.
We're making healthcare better
Écrit par l'entreprise
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Coordonnées de contact
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Royaume-Uni
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,1
Bien
7 k avis
Demande des avis aux clients
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Great service and brilliant physio…
Great service and brilliant physio assigned to me who has been great at diagnosing my issue.
9 septembre 2026
Réponse de HBSUK
We're pleased to hear you received great service and that your assigned clinician was excellent. We appreciate your positive feedback!
Prompt in joining the appointment and…
Prompt in joining the appointment and the clinician made good use of the video to assess the issues.
Instructions and booking process were clear
16 septembre 2026
Réponse de HBSUK
We're pleased to hear that your appointment started promptly and that our clinician effectively used the video assessment. It's also great to know our instructions and booking process were clear for you.
- call started late
- call started late
- was not video, which is fine but had made time consuming arrangements for it to be a video
- was nothing more than a standard check list that could have been (and indeed largely had already been) completed on line
- total waste of my time
15 septembre 2026
Réponse de HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. If we can help with any further issues, please contact us on 0115 857 3842.
Réponse de HBSUK
We're pleased to hear that our clinician was helpful and informative. Thank you for your valuable feedback!
User experience
My first appointment was cancelled 10 minutes after the start time, which did not leave a good impression. However the second appointment, with a different physio went very well. She was very thorough but decided I needed a face to face appointment, which was a good outcome for me.
11 septembre 2026
Réponse de HBSUK
We appreciate you sharing your experience. We're glad to hear your second appointment was positive and that our clinician provided a thorough assessment, leading to a beneficial outcome for you. We value your feedback.
Réponse de HBSUK
Thank you for taking the time to share your positive experience. We are glad to hear that you had a very good appointment with us.
Réponse de HBSUK
We appreciate your feedback and are so glad to hear that you found our service to be great. Thank you for your recommendation!
Very easy to arrange
Very easy to arrange and a very comprehensive video call and diagnosis.
14 septembre 2026
Réponse de HBSUK
We're delighted to hear that arranging your video call was easy and that you found the consultation comprehensive. Thank you for your positive feedback!
Réponse de HBSUK
We're glad to hear that our service was easy to use and that your issue was handled quickly. Thank you for your positive feedback!
All the staff were friendly and put me…
All the staff were friendly and put me at ease
16 septembre 2026
Réponse de HBSUK
We appreciate your feedback and are glad our staff were friendly and put you at ease.
Réponse de HBSUK
We are pleased to hear that you found your experience to be simple and straightforward. We truly appreciate your positive feedback!
Easy to use and great insights and…
Easy to use and great insights and recommendations
15 septembre 2026
Réponse de HBSUK
We're pleased to hear that you found our service easy to use and that you gained valuable insights and recommendations. Thank you for your positive feedback!
I found initial access complicated
I found initial access complicated, although I have used the system before. I mailed to ask how, but no reply. I ended up phoning my healthcare company - much better to speak with someone. The practitioner was very good, thorough and helpful.
10 septembre 2026
Réponse de HBSUK
Thanks for sharing your feedback which we will pass onto the relevant team. We're pleased to hear that your practitioner provided excellent care. If there is anything we can help you with, please contact us on 0115 857 3842.
Réponse de HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
I have tried to make contact with…
I have tried to make contact with someone because I’ve got nowhere with this system, then someone called me and promptly hung up as soon as I started speaking. They followed it up with a text asking me to contact, which I did, and after waiting sometime someone answered and hung up again. I’m trying to make an appointment with a Physiotherapist after my telephone conversation with an AXA Physiotherapist who gave me an authorisation code to go ahead. But so far, I haven’t received an email as he told me I would do, with a list of AXA approved Physiotherapist. So the waiting goes on. Sadly.
16 septembre 2026
Réponse de HBSUK
Thanks for sharing your feedback. We’re sorry to hear you had some issues when using the HBS platform. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. I have asked a member of our team to contact you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Easy to deal with
Easy to get in touch and schedule. Very helpful and understanding staff and quick response
11 septembre 2026
Réponse de HBSUK
We appreciate your feedback! We're glad it was easy to get in touch and schedule, and that our staff were helpful and understanding with quick responses.
I had technical issues with my account…
I had technical issues with my account which meant I didnt have the vid call registered when logging in or following the email link. Email said 48 hours to reply so called and was cut off twice after being on hold for well over 20mins both times. Finally got through to a very helpful lady who sorted the issue which meant I could then access my forms and the vid call app with about 30 mins to spare. Cant fault the Physio part, Joy was a Joy!
15 septembre 2026
Réponse de HBSUK
We appreciate you sharing your experience. We’re sorry to hear you had some issues when using the HBS platform. We are pleased that our team was able to resolve your access problems and that you had a positive experience with our clinician. If we can help with any further issues, please contact us on 0115 857 3842.
Réponse de HBSUK
We're glad we could provide clear explanations for you. We appreciate your positive feedback!
ridiculously complicated and time…
ridiculously complicated and time consuming when you need urgent treatment. hard to access the video conference when you have an appointment or it did not provide me a link for one (thankfully my physio called me on the phone). Its tiresome having to fill in multiple questionnaires all asking the same questions. please just streamline the process and improve the UI. I don't really understand why AXA insists on using this service, it's pointless and just gets in the way of patients getting the face to face treatment they need.
11 septembre 2026
Réponse de HBSUK
Thank you for your feedback. We’re sorry you don’t feel your experience lived up to your expectations. We are committed to streamlining our processes and improving the user interface to enhance the patient experience. If we can help with any further issues, please contact us on 0115 857 3842.
I think physio needs to be in person
14 septembre 2026
Réponse de HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
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