Consultation was simple to attend using my insurance login credentials so no need to create new a new account. It felt like I might have had to type in some of the pre-interview answers about my hist... Voir plus
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Excellent service and the App is very user friendly. Fast booking and availability of specialists on the day. The specialists seen were very approachable, professional and knowledgeable. They were tho... Voir plus
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Really prompt which when you're in the pain I was is absolutely so important. They went through all scenarios, ruling out all possibilities as they went. Really listened and got the info to my GP so q... Voir plus
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I don’t understand what was point of me waiting a week for that meeting ? Not much was really decided other then the next steps , but would have been better to meet with surgeon / physio in person a... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
HBSUK helps people get the care they need, quickly. We work with the NHS and independent healthcare providers to improve access to care, reduce waiting times and create additional clinical capacity. Our HBS Platform gives patients convenient access to specialist outpatient care. Every case is reviewed by a qualified clinical specialist, typically within 72 hours, helping patients access the right care, sooner, without unnecessary hospital visits. This improves convenience, reduces travel and supports more sustainable healthcare. Alongside our digital services, we provide comprehensive insourcing solutions that help NHS organisations increase capacity, deliver more appointments and reduce waiting lists. By combining digital and on-site services, we support patients throughout their care pathway. Patient safety and quality are at the heart of everything we do. Regulated by the Care Quality Commission (CQC) and supported by an experienced Medical Advisory Board, we deliver safe, effective care backed by strong clinical governance. By combining personalised patient information with a structured clinical assessment process, the HBS Platform supports consistent clinical decision-making and helps improve patient outcomes. More connection. More care.
We're making healthcare better
Écrit par l'entreprise
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Coordonnées de contact
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Royaume-Uni
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,1
Bien
7 k avis
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Réponse de HBSUK
We're glad we could provide clear explanations for you. We appreciate your positive feedback!
ridiculously complicated and time…
ridiculously complicated and time consuming when you need urgent treatment. hard to access the video conference when you have an appointment or it did not provide me a link for one (thankfully my physio called me on the phone). Its tiresome having to fill in multiple questionnaires all asking the same questions. please just streamline the process and improve the UI. I don't really understand why AXA insists on using this service, it's pointless and just gets in the way of patients getting the face to face treatment they need.
11 septembre 2026
Réponse de HBSUK
Thank you for your feedback. We’re sorry you don’t feel your experience lived up to your expectations. We are committed to streamlining our processes and improving the user interface to enhance the patient experience. If we can help with any further issues, please contact us on 0115 857 3842.
I think physio needs to be in person
14 septembre 2026
Réponse de HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
I got the link to book my physio…
I got the link to book my physio appointment. The post code as displayed but no result displayed even though waited for almost an hour.
14 septembre 2026
Réponse de HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. Please tell us more about your experience so we can improve our service/ fix your issue for you/ etc. Please email us on support@hbsuk.co.uk
Réponse de HBSUK
We're pleased to hear that you found it easy to access and track your case. Thank you for sharing your positive experience with us!
Great service
Quick and easy to get an appointment, and the staff were friendly and knowledgeable. Highly recommend.
23 mai 2026
Réponse de HBSUK
We appreciate your feedback! We're glad to hear that getting an appointment was quick and easy, and that our staff were friendly and knowledgeable.
Quick appointment
I received an appointment quickly. Doctor listened to my symptoms and provided my with a treatment plan.
25 août 2026
Réponse de HBSUK
We're pleased to hear you received a quick appointment and that our clinician listened to your symptoms, providing you with a treatment plan.
The whole process was seamless from…
The whole process was seamless from start to finish
2 septembre 2026
Réponse de HBSUK
Thank you for your feedback! We're pleased to hear that you found the entire process to be seamless from beginning to end.
Réponse de HBSUK
We're glad to hear that you found the booking process easy and that your consultation was excellent. Thank you for sharing your positive experience!
Great service very helpful
2 septembre 2026
Réponse de HBSUK
Thank you for your positive feedback! We're pleased to hear that you found our service helpful.
My experience has been pleasant and…
My experience has been pleasant and professional, with help and guidance.
1 septembre 2026
Réponse de HBSUK
We're pleased to hear that your experience was pleasant and professional. We appreciate your kind words about the help and guidance you received.
Don’t know where to start really
Don’t know where to start really. Had a Gp appt via Axa who referred me to a dermatologist. Was offered a virtual appt via this service, rather than a f2f. Took a lot of time uploading information for the doctor to see prior to my virtual appt. Doctor presumably reviewed and referred me back to Axa for a f2f, no virtual appt offered at all. Now they are sending me bills for £100 as “excess fee”. Sorry excess fee for what?! You should be paying me for the time wasted.
11 septembre 2026
Réponse de HBSUK
Thank you for sharing your experience. We are truly sorry to hear about the frustration and inconvenience you've encountered . Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. I have asked a member of our team to contact you. If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
Réponse de HBSUK
We appreciate your feedback and are glad our team was professional and provided clear, confidential advice. Thank you for sharing your positive experience.
Brilliant physio
Brilliant physio, really helpful, knowledgable and put me at ease. Punctual, efficient and excellent follow up emails. Seriously impressed.
8 septembre 2026
Réponse de HBSUK
We're pleased to hear that your experience was brilliant and that our clinician was helpful and knowledgeable. We're also glad you were impressed with the punctuality, efficiency, and excellent follow-up.
Very Poor Booking System (doesn't work)
The appointments never appeared on my system, so I didn't know when the appointment was, and it looked to the medical professional like I just didn't bother turning up for two appointments in a row.
10 septembre 2026
Réponse de HBSUK
Thanks for sharing your feedback. We’re sorry to hear you had some issues when using the HBS platform. We aim to deliver the highest standards of care to all our patients. Please email us at support@hbsuk.co.uk to tell us about your experience, (including your full name and date of birth) and we will investigate this as a priority for you.
Easy to use, many appointment options
Easy to use and I was offered many appointment options, also very soon after the request was made through the platform.
28 août 2026
Réponse de HBSUK
We appreciate you sharing your experience! We're glad you found it easy to use and that you were offered many appointment options quickly after your request.
Réponse de HBSUK
Great to hear that you found the HBS platform easy to use, intuitive, and that repeating the video was straightforward. Thank you for your positive feedback!
Réponse de HBSUK
We're glad to hear that you found our platform easy to navigate and the booking process straightforward. Thank you for your positive feedback!
Great service quick and knowledgeable
On time, great consultation, good advice recommendations & follow up
9 septembre 2026
Réponse de HBSUK
We are pleased to hear that you found our consultation great and that our advice and follow-up were helpful. Thank you for your positive feedback!
Prompt Service
1 septembre 2026
Réponse de HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
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