Consultation was simple to attend using my insurance login credentials so no need to create new a new account. It felt like I might have had to type in some of the pre-interview answers about my hist... Voir plus
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Excellent service and the App is very user friendly. Fast booking and availability of specialists on the day. The specialists seen were very approachable, professional and knowledgeable. They were tho... Voir plus
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Really prompt which when you're in the pain I was is absolutely so important. They went through all scenarios, ruling out all possibilities as they went. Really listened and got the info to my GP so q... Voir plus
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I don’t understand what was point of me waiting a week for that meeting ? Not much was really decided other then the next steps , but would have been better to meet with surgeon / physio in person a... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
HBSUK helps people get the care they need, quickly. We work with the NHS and independent healthcare providers to improve access to care, reduce waiting times and create additional clinical capacity. Our HBS Platform gives patients convenient access to specialist outpatient care. Every case is reviewed by a qualified clinical specialist, typically within 72 hours, helping patients access the right care, sooner, without unnecessary hospital visits. This improves convenience, reduces travel and supports more sustainable healthcare. Alongside our digital services, we provide comprehensive insourcing solutions that help NHS organisations increase capacity, deliver more appointments and reduce waiting lists. By combining digital and on-site services, we support patients throughout their care pathway. Patient safety and quality are at the heart of everything we do. Regulated by the Care Quality Commission (CQC) and supported by an experienced Medical Advisory Board, we deliver safe, effective care backed by strong clinical governance. By combining personalised patient information with a structured clinical assessment process, the HBS Platform supports consistent clinical decision-making and helps improve patient outcomes. More connection. More care.
We're making healthcare better
Écrit par l'entreprise
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Coordonnées de contact
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Royaume-Uni
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,1
Bien
7 k avis
Demande des avis aux clients
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The promptness and ease!
The speed and ease of the process and how soon it has taken for me to get where I need to be with my condition. Well impressed :-)
29 août 2026
Réponse de HBSUK
We are pleased to hear that the process was easy and efficient for you, and that you've seen such positive progress with your condition. Your satisfaction is our priority!
Réponse de HBSUK
Great to know that the explanation and subsequent actions were clear and helpful. Thank you for your wonderful feedback.
First class service
8 septembre 2026
Réponse de HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had first class service when using the HBS platform.
Réponse de HBSUK
Thank you for your positive feedback. Great to hear you found our team friendly and your appointment punctual.
All on time and as promised.
28 août 2026
Réponse de HBSUK
We're glad to hear everything was on time and as promised! We truly appreciate your positive feedback.
Réponse de HBSUK
Thank you for your positive review! We're pleased to hear that you found our service to be very good and professional. We truly appreciate your feedback.
Réponse de HBSUK
We appreciate your feedback and are glad you found our team professional, empathetic, and speedy. Thank you.
I wasn't aware I had to log on ahead of…
I wasn't aware I had to log on ahead of the call. It rang a few times before I answered and then was dead. I rang straight back but was told I needed to make a new appointment.
Not impressed
3 septembre 2026
Réponse de HBSUK
We’re sorry you’ve experienced technical issues when using the HBS platform service and thank you for your feedback which I have shared with our technical team to investigate further. We appreciate it may have been frustrating when you tried to use the service. If we can help with any further issues, please contact us on 0115 857 3842.
Good knowledge and pratical help from…
Good knowledge and pratical help from the physio
1 septembre 2026
Réponse de HBSUK
We appreciate your positive feedback! We are glad that our clinician was knowledgeable and provided practical help.
I was not impressed how the support…
I was not impressed how the support responded to some of my queries. They sounded like threating than giving plain information
25 août 2026
Réponse de HBSUK
We appreciate you sharing your experience. We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
I was sent to the wrong consultant so…
I was sent to the wrong consultant so wasted 1/2 day off work. I have now seen the correct consultant
7 septembre 2026
Réponse de HBSUK
Thanks for sharing your feedback which we will pass onto the relevant team. If there is anything we can help you with, please contact us on 0115 857 3842.
Good service clear advice reassuring
26 août 2026
Réponse de HBSUK
We appreciate your feedback and are glad you found our service good, the advice clear, and the overall experience reassuring. Thank you for sharing!
Réponse de HBSUK
We're glad we could provide a much better experience for you. Thank you for your positive feedback!
Service very good
9 septembre 2026
Réponse de HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Obtaining treatment hand pain
The booking process was fairly straight forward and directed me to a specialist.
17 août 2026
Réponse de HBSUK
We're glad our booking process was straightforward and connected you with one of our clinicians. We appreciate your feedback.
My experience was great
My experience was great, very easy to use and efficient information provided. My appointment was on time and the physio was knowledgeable and clear with his explanations. Thank you
25 août 2026
Réponse de HBSUK
We're pleased to hear your experience was great and that the information provided was efficient. We're glad your appointment was on time and that our clinician was knowledgeable and clear with their explanations.
Physio didn't show and pre-appoint surveys are complex
I have access to the service via AXA Healthcare. I booked a virtual physio video call which was due to be pretty soon after I raised the request. The pre-appointment questions were frustrating as the forms were very long and had limited availability for me to be flexible in my answers which means I had to give inaccurate information where the option for my issue was not available. I also had to give the same information twice in two separate forms with no ability to ask to copy info across or any clarity about what the first form was for vs second form which might have limited duplication. On the day of the appointment the physio did not show up, the online waiting room gave no indication this was the case and I ended up having to raise a ticket. After doing this I saw that I had an email notification saying my appointment was cancelled (sent 25minutes after the appointment was due to start). I am now not able to get an appointment for two more weeks, partly due to poor availability from the physios and my own personal schedule. This will be three weeks after I first contacted the service which is not ideal. I also found that because I wanted to read the expanded profiles for the physios before booking them that the system refreshed and then the physio that best matched my needs from the three listed had disappeared so then I had to book with a physio less aligned to my issue. So hopefully the next physio turns up and gives good advice - right now I'm not feeling very hopeful or positive about the service.
4 septembre 2026
Avis spontané
Réponse de HBSUK
We appreciate you taking the time to share your detailed feedback regarding your recent experience with our virtual service. We’re sorry you don’t feel using the HBS platform helped you. We are committed to providing timely and effective care, and we regret that we fell short in your case.
Your feedback is invaluable as we strive to enhance our service for all users. Please email us at support@hbsuk.co.uk to tell us about your experience, (including your full name and date of birth) and we will investigate this as a priority for you.
Réponse de HBSUK
We appreciate your feedback and are glad you found our service excellent, friendly, and very helpful. Thank you for sharing your positive experience.
The Dr was late (with no update)
The Dr was late (with no update), and there was no video call, just a telephone - which makes it hard to see the problem
1 septembre 2026
Réponse de HBSUK
Thank you for your feedback regarding your online consultation. We acknowledge your concerns. If there is anything else we can help you with, please contact us on 0115 857 3842.
Réponse de HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
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