Consultation was simple to attend using my insurance login credentials so no need to create new a new account. It felt like I might have had to type in some of the pre-interview answers about my hist... Voir plus
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Lisez les avis des autres
Excellent service and the App is very user friendly. Fast booking and availability of specialists on the day. The specialists seen were very approachable, professional and knowledgeable. They were tho... Voir plus
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Really prompt which when you're in the pain I was is absolutely so important. They went through all scenarios, ruling out all possibilities as they went. Really listened and got the info to my GP so q... Voir plus
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I don’t understand what was point of me waiting a week for that meeting ? Not much was really decided other then the next steps , but would have been better to meet with surgeon / physio in person a... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
HBSUK helps people get the care they need, quickly. We work with the NHS and independent healthcare providers to improve access to care, reduce waiting times and create additional clinical capacity. Our HBS Platform gives patients convenient access to specialist outpatient care. Every case is reviewed by a qualified clinical specialist, typically within 72 hours, helping patients access the right care, sooner, without unnecessary hospital visits. This improves convenience, reduces travel and supports more sustainable healthcare. Alongside our digital services, we provide comprehensive insourcing solutions that help NHS organisations increase capacity, deliver more appointments and reduce waiting lists. By combining digital and on-site services, we support patients throughout their care pathway. Patient safety and quality are at the heart of everything we do. Regulated by the Care Quality Commission (CQC) and supported by an experienced Medical Advisory Board, we deliver safe, effective care backed by strong clinical governance. By combining personalised patient information with a structured clinical assessment process, the HBS Platform supports consistent clinical decision-making and helps improve patient outcomes. More connection. More care.
We're making healthcare better
Écrit par l'entreprise
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Coordonnées de contact
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Royaume-Uni
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,1
Bien
7 k avis
Demande des avis aux clients
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My experience with HBS through AXA has…
My experience with HBS through AXA has been positive so far. The online assessment was convenient, and the physiotherapist listened carefully and provided clear, practical exercises tailored to my needs. It is still early, but I now have a structured plan and have been pleased with the service.
4 août 2026
Réponse de HBSUK
We're pleased to hear about your positive experience with us through AXA! It's great that our online assessment was convenient and that our clinician provided clear, tailored exercises. We're pleased you have a structured plan and are happy with our service so far.
Flawless process from initail enquiry…
Flawless process from initail enquiry to my physiotherapists appointment
20 août 2026
Réponse de HBSUK
We're pleased to hear that your experience, from your initial inquiry to your appointment, was flawless. Thank you for your feedback!
HBSUK unreacable and unresponsive
All me to retrack my previous higher rated review. I have been trying to get my referral letter from HBSUK since the 26th of August. I have been locked out of my online account - with numerous password resets. The contact numbers for HBSUK 0115 857 3846/43 do not even ring. AXA has told me to speak with HBSUK directly, but there is no one to speak to. I have been unable to book treatment and have not been able to go to work.
2 septembre 2026
Avis spontané
Réponse de HBSUK
Thank you for sharing your feedback. We’re sorry to hear you had some issues when using the HBS platform. We aim to deliver the highest standards of care to all our patients. Please email us at support@hbsuk.co.uk or contact us on 0115 857 3842 to tell us about your experience, (including your full name and date of birth) and we will investigate this as a priority for you.
The service was easy to use and you get…
The service was easy to use and you get an appointment quickly - would recommend!
24 août 2026
Réponse de HBSUK
We appreciate your feedback! We're pleased to hear that our service was easy to use and that you were able to get an appointment quickly. Thank you for recommending us!
Good and informative consultation
The actual virtual consultation was very good and informative. When setting up the appointment I did spend time going through the booking options and looking for a physio that had the appropriate experience and area of expertise that was best for my needs. This was actually a bit of a struggle as the biographies and could have been more informative.
21 août 2026
Réponse de HBSUK
We're glad to hear your virtual consultation was informative and helpful. We appreciate your feedback and understand that more detailed information would assist in selecting the right clinician. Thank you for sharing your experience.
Réponse de HBSUK
We're glad to hear that you found our booking process easy to navigate and that you received a quick response. Thank you for your positive feedback!
Great service
Great service. When called back when I didn’t hear my phone at allocated time.
6 août 2026
Réponse de HBSUK
We're glad to hear our service was great and that we were able to reach you. Thank you for your feedback!
The process was fine except for the virtual meeting connection
The whole process worked really well, but with one exception. I found it impossible to actually connect to my virtual appointment. On the morning of my appointment I specifically called Virtual Lucy, to ask how I could 'enter the meeting room', as there was no information on the website. I was assured that a meeting invitation will appear 5-10 minutes before the meeting. But when I logged in just before the meeting, there was no invitation that I could see. Immediately I called Virtual Lucy back, and they said it should be there, under 'Upcoming appointments'. But I could not see anything on the screen. Thankfully, she was able to convert this call to an audio appointment only. But this was disappointing. I had rearranged my afternoon to have a video appointment, and the whole process creates unnecessary patient anxiety.
28 août 2026
Réponse de HBSUK
We appreciate you sharing your experience with us. We’re sorry you’ve experienced technical issues when using the HBS platform service. We understand how important it is for these processes to be seamless, and understand it may have been frustrating when you tried to use the service.
If we can help with any further issues, please contact us on 0115 857 3842.
The conversation was fine but too many…
The conversation was fine but too many steps for a simple phone call.
1 septembre 2026
Réponse de HBSUK
We appreciate your feedback on the process. We are always looking for ways to streamline our services for a smoother experience.
Really good experience overall
Really good experience overall. Super easy to do a video call from anywhere. Good questionnaires where you can explain your issue with details and super friendly professionals that provide you the information and next steps very quickly
6 août 2026
Réponse de HBSUK
We are pleased to hear you had a really good experience overall! It's wonderful that you found our video calls easy to use and our professionals friendly and helpful.
I recommend this service, professional and courteous staff.
I waited from NHS more than 3 months for one MRI. After contact service in one week I received the results also.
26 août 2026
Réponse de HBSUK
We are pleased to hear that we could provide a more timely service. We appreciate you sharing your positive experience with us.
Excellent service
Excellent service. Video is so easy to use. Easy to set up. I have fully recommended to friends and family. Will definitely be using you guys again. Thank you for all your help
2 septembre 2026
Réponse de HBSUK
We appreciate you sharing your feedback! We're glad you found our service excellent, easy to use, and easy to set up. We're pleased you'll be using us again!
Shoulder problem…
Shoulder problem seemingly rotator cuff. Had to get an online consultation with an ACP, and then only referred for physio. After repeated pointless sessions, the physio couldn't then refer me on to a consultant / MRI. Instead a separate online consultation with another ACP and then referred for an ultrasound. Lots of chargeable touchpoints with no real benefit; moneymaking exercise for ACPs?
Update 10/09/2026
Less then 5 minutes with the radiographer for my ultrasound (arm held in three positions). It was noted that there is evidence of soft tissue damage, but now referred for an MRI anyway for a deeper shoulder inspection... I realise that an MRI is more expensive but if this is weighed against the charges for the no-value-added touchpoints...
A left shoulder issue a couple of years ago was far simpler: 1) online consultation with a GP, 2) Referral for MRI, 3) Meeting with consultant 'A' who scheduled a steroid injection 4) Meeting with consultant 'B' for injection (he'd actually reviewed my MRI and indicated that I needed surgery not a steroid injection), 5) Surgical procedure with consultant 'B'
20 août 2026
Réponse de HBSUK
Thank you for your comments. We’re sorry you don’t feel using the HBS platform helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Réponse de HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Good experience
1 septembre 2026
Réponse de HBSUK
Thank you for sharing your positive feedback! We are pleased you had a good experience with HBS UK.
Booking is straightforward
Booking is straightforward. Also obtained authorisation from the medical insurance provider on my behalf making it easy for me.
25 août 2026
Réponse de HBSUK
We are pleased to hear that your booking process was straightforward and that we could assist you. Thank you for your positive feedback!
Réponse de HBSUK
We're glad to hear you found our service easy to use and appreciated the follow-up information. Thank you for your wonderful feedback!
Excellent service and great support
Overall, I’ve had a really positive experience with HBSUK. The whole process has been straightforward and well organised, and I’ve been impressed with how quickly things have been arranged. The service feels professional but also friendly and supportive, which makes a big difference when you’re dealing with health issues. Communication has been good, and I’ve felt that the team genuinely wants to help and make things as easy as possible. Overall, I’m very happy with the service I’ve received.
28 août 2026
Réponse de HBSUK
We are pleased to hear about your positive experience with us. It is great to know that our process felt straightforward and well-organized, and that our team's professional yet friendly approach made a difference for you. We truly value your kind words about our communication and our genuine desire to assist.
Réponse de HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Réponse de HBSUK
We're pleased to hear that you felt well taken care of and that everything was explained clearly to you. Thank you for your positive feedback!
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