Consultation was simple to attend using my insurance login credentials so no need to create new a new account. It felt like I might have had to type in some of the pre-interview answers about my hist... Voir plus
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Excellent service and the App is very user friendly. Fast booking and availability of specialists on the day. The specialists seen were very approachable, professional and knowledgeable. They were tho... Voir plus
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Really prompt which when you're in the pain I was is absolutely so important. They went through all scenarios, ruling out all possibilities as they went. Really listened and got the info to my GP so q... Voir plus
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I don’t understand what was point of me waiting a week for that meeting ? Not much was really decided other then the next steps , but would have been better to meet with surgeon / physio in person a... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
HBSUK helps people get the care they need, quickly. We work with the NHS and independent healthcare providers to improve access to care, reduce waiting times and create additional clinical capacity. Our HBS Platform gives patients convenient access to specialist outpatient care. Every case is reviewed by a qualified clinical specialist, typically within 72 hours, helping patients access the right care, sooner, without unnecessary hospital visits. This improves convenience, reduces travel and supports more sustainable healthcare. Alongside our digital services, we provide comprehensive insourcing solutions that help NHS organisations increase capacity, deliver more appointments and reduce waiting lists. By combining digital and on-site services, we support patients throughout their care pathway. Patient safety and quality are at the heart of everything we do. Regulated by the Care Quality Commission (CQC) and supported by an experienced Medical Advisory Board, we deliver safe, effective care backed by strong clinical governance. By combining personalised patient information with a structured clinical assessment process, the HBS Platform supports consistent clinical decision-making and helps improve patient outcomes. More connection. More care.
We're making healthcare better
Écrit par l'entreprise
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Coordonnées de contact
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Royaume-Uni
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,1
Bien
7 k avis
Demande des avis aux clients
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Excellent service and great support
Overall, I’ve had a really positive experience with HBSUK. The whole process has been straightforward and well organised, and I’ve been impressed with how quickly things have been arranged. The service feels professional but also friendly and supportive, which makes a big difference when you’re dealing with health issues. Communication has been good, and I’ve felt that the team genuinely wants to help and make things as easy as possible. Overall, I’m very happy with the service I’ve received.
28 août 2026
Réponse de HBSUK
We are pleased to hear about your positive experience with us. It is great to know that our process felt straightforward and well-organized, and that our team's professional yet friendly approach made a difference for you. We truly value your kind words about our communication and our genuine desire to assist.
Réponse de HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Réponse de HBSUK
We're pleased to hear that you felt well taken care of and that everything was explained clearly to you. Thank you for your positive feedback!
Réponse de HBSUK
We appreciate your feedback and are glad that you found our team helpful, supportive, and proactive. Thank you for sharing your positive experience.
Slow response, average availability and technically tricky
They have sent a Survey for Virtual Lucy. This is obviously an old brand- i've never heard of it.
for HBSUK I had technical issues with the first appointment i made (you need to have good broadband and mobile reception to have a consultation).
I rescheduled but availability wasn't great. I had the appointment last Thursday and opted to be referred for a face-to-face session. 6 days later i haven't heard anything.
27 août 2026
Réponse de HBSUK
We’re sorry you’ve experienced technical issues when using the HBS platform service and thank you for your feedback. We appreciate it may have been frustrating when you tried to use the service. I have asked a member of our team to contact you, in the meantime If we can help with any further issues, please contact us on 0115 857 3842 or email at support@hbsuk.co.uk.
It was a pleasure to deal with your…
It was a pleasure to deal with your company.Your representatives were efficient knowledge and friendly and made me feel important.They got to the root of the problem and organised everything for me.Well done Virtual Lucy.
1 septembre 2026
Réponse de HBSUK
We're glad to hear that you had such a positive experience with us! It's great to know that our team was able to provide efficient, knowledgeable, and friendly service, and that you felt valued. We appreciate your kind words!
The booking process was easy to follow…
The booking process was easy to follow & the consultant I dealt with was very polite & professional during our meeting
26 août 2026
Réponse de HBSUK
We're pleased to hear that you found the booking process easy and that our clinician was polite and professional during your meeting. Thank you for your positive feedback!
EasGreat servicey to use service with quick…
Easy to use service with quick appointments. Dr was very easy to talk with, polite and firendly. Overall service was good from start to finish
21 août 2026
Réponse de HBSUK
We're pleased to hear that you found our service easy to use and that scheduling appointments was quick. It's great to know that our clinician was friendly and easy to talk with, and that you had a good experience from start to finish.
Réponse de HBSUK
We appreciate your feedback and are glad you were happy with the service provided by our clinician. Thank you for sharing your positive experience!
Réponse de HBSUK
We appreciate you taking the time to share your positive feedback regarding our service and booking process. We are glad to hear this.
I need to see a neurologist
I need to see a neurologist, I was given the details for an ear, nose and throat consultant.
24 août 2026
Réponse de HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
Although a little long winded
Although a little long winded, great process and a virtual meeting with a specialist at the end of it.
The specialist then followed up with a letter that I could present to my insurer who then authorised the treatment I require
I would use this service again as very impressed by it
27 août 2026
Réponse de HBSUK
We're glad to hear about your positive experience with our service, especially how our clinicians follow-up helped you. We appreciate you recognizing the thoroughness of our process and are delighted you would use us again!
Réponse de HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
Great service
19 août 2026
Réponse de HBSUK
Great to hear using the HBS platform has helped you get the right care quickly. Thank you for your feedback!
Very efficient and understanding,and…
Very efficient and understanding,and very polite
1 septembre 2026
Réponse de HBSUK
We appreciate your feedback and are glad you found our team to be efficient, understanding, and polite.
Great experience
Great experience. All the docs and call notes in one place. Calls held over the app are easy to access.
2 septembre 2026
Réponse de HBSUK
Great to hear you had a great experience and found it easy to access all your documents within the app!
The call was pointless as even though…
The call was pointless as even though the clinician seen agreed I need to see a chiropractor they are unable to refer me, which was the reason for the call in the first place.
1 septembre 2026
Réponse de HBSUK
We appreciate you sharing your experience. We're sorry you don't feel using our service helped you. Our aim is to get everyone the right care as quickly as possible, and we aim to deliver an excellent service for all patients. Please contact us on 0115 857 3842 or email at support@hbsuk.co.uk if you are needing further assistance.
Réponse de HBSUK
We appreciate your feedback and are glad our clinician was punctual and knowledgeable. Thank you for sharing your positive experience!
Super service
2 septembre 2026
Réponse de HBSUK
Thank you for your positive review! Great to hear you found the HBS Platform to be super.
Useless online bot who provides as much…
Useless online bot who provides as much insight as WebMD
25 août 2026
Réponse de HBSUK
We’re sorry you don’t feel your experience lived up to your expectations. We’d like to understand your feedback in more detail so we can look into this for you. Please email us on support@hbsuk.co.uk.
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